Dealer.com

www.dealer.com

Dealer.com Reviews

Updated January 24, 2015
Updated January 24, 2015
83 Reviews
3.5
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark F. O'Neil
17 Ratings

Review Highlights

Pros
  • com is a place where you can be yourself and experience what a true work -life balance is all about (in 7 reviews)

  • Good energy and a lot of great benefits for employees (in 8 reviews)


Cons
  • Chaotic changes among departments because company is growing so fast (in 3 reviews)

  • Need more employees to balance work load until then customer service will suffer (in 3 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1.  

    You are worked very hard but get tons of benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Advisor in Burlington, VT
    Current Employee - Digital Advisor in Burlington, VT

    I have been working at Dealer.com full-time (more than an year)

    Pros

    Tons of health and wellness benefits, has gym, tennis court, free classes. Tuition reimbursement and partnerships with universities for higher education. Good career planning if you take initiative to work with your manager.

    Cons

    Going through being acquired so there is some uncertainty about the future and what changes will be made. As with any company some processes need improvement to increase efficiency

    Advice to ManagementAdvice

    Share the reasons changes are being made. More consistent training for new hires.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealer.com

    Pros

    Great pay and benefits. Laid back environment.

    Cons

    The hours are not ideal.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company, great culture, great engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior UI Developer in Burlington, VT
    Former Employee - Senior UI Developer in Burlington, VT

    I worked at Dealer.com full-time (more than 3 years)

    Pros

    Working in engineering at Dealer means coming in contact with really intelligent people who are dedicated to the craft of building great software. There are some troublesome piles of legacy code, but that's the nature of a company that's been around for 15 years. There are a lot of opportunities to learn, grow, and solve interesting problems. In my experience, developers are rarely encouraged to pursue the cheapest or crudest way to solve a problem: a good-to-great solution usually wins out.

    Cons

    Integrating with DealerTrack has been a confusing process. DT is a bigger company with "big company" values, which has strained some of the smaller and anti-establishment principles of Dealer.com. There's a lot of dust in the air right now, it may take a while for that to settle down.

    Front-end design and development (including user interface design and usability) often takes second-seat to shipping features that can be easily marketed. Dealer.com is at a size where they can offer a really great product at a premium price-point and the money will follow, but there's still a pressure to compete feature-for-feature with other companies in the market. At times this can feel like a race to the bottom, which feels opposed to the ideals of the company.

    Advice to ManagementAdvice

    Too much time is devoted to special one-off projects that net a pile of money. The company is at a point where it can slow down and take the time to build a really great product, and the money will flow. Commit to rewriting legacy code or just throwing it away; better to kill off a product that nobody can maintain and doesn't make money than have it hanging around like a bad smell.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Still the best place to work in Vermont

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    I have been working at Dealer.com full-time (more than 5 years)

    Pros

    Great history. Solid salary. The benefits & perks are well known. Legendary parties. Cool team.

    Cons

    Too many new faces. Becoming more corporate by the day.

    Advice to ManagementAdvice

    Remember what made the company so special to begin with.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Welcoming, friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Advisor in Manhattan Beach, CA
    Current Employee - Digital Advisor in Manhattan Beach, CA

    I have been working at Dealer.com full-time (less than an year)

    Pros

    The people and culture are great. The salary is decent, management is flexible and everyone is very open and friendly!

    Cons

    Hard to move up/get promoted at this location (main office is in VT)

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Just fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealer.com full-time (more than 5 years)

    Pros

    There's lots of opportunity to reframe your ideas about yourself professionally. Also, there's lots of opportunity to learn how to fit daily exercise and healthy eating habits into your life. Further, a wide variety of people work there and there are little cliques for everyone, just like any other employer of that size. A postive attitude and being honest with yourself will take you far at DDC as well as in any other job you have.

    Cons

    Sometimes you need to work a little harder to hear the signal in the noise and then double check that you understand it. There's a lot going on there and for people with stamina and resilience it can be intrinsically rewarding.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great experience at Dealer.com, Challenging, Upbeat and Very Friendly Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time (more than 3 years)

    Pros

    It's a great place to start a career. The company is growing so fast and has plenty of opportunity. That fact, combined with the amount of support you receive from the company to grow as an individual, it's easy to move around and gain additional, relevant experience within the industry. I've been here for 3 years and have moved laterally once and vertically twice. Professionally, it's been solid.

    Cons

    Common theme here but because Dealer.com is so successful and has been growing so fast it's got such a large client list and it has not fully adapted to this level of success. It seems like the company is always a few people behind regarding headcount. Ultimately, leads to heavy workloads and less time being spent to really champion customer service and success.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time (more than 3 years)

    Pros

    Dealer.com is a great company that's built upon a set of core values and principles. The founders are genuine people that truly care about the success of their employees. The culture is great too: do you know very many other companies in Burlington, VT with a gym, a dedicated wellness team and huge company parties? They care about keeping their employees engaged.

    Cons

    I can't think of any worth mentioning.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Billing Operations Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Operations Analyst in Burlington, VT
    Former Employee - Billing Operations Analyst in Burlington, VT

    I worked at Dealer.com full-time (more than an year)

    Pros

    I worked at Dealer.com pre-Dealer Track Integration and the company culture was great, very supportive of a work-life balance, and great management within the Finance department.

    Cons

    Cross-departmental cooperation was not always there and advancement opportunities became limited as the company continued to grow and recruit outside talent.

    Advice to ManagementAdvice

    Make sure to retain the talent you have.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Excellent opportunities in an exciting, market-leading but human and sometimes flawed company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Dealer.com full-time (more than 5 years)

    Pros

    You can make your own future by taking risks, caring about the customers, and workng hard. There are opportunities for both tech-oriented and soft skill folks, but don't expect to rise to the top overnight. Some of the products are groundbreaking while others are still playing catch up. Fantastic spirit and culture both in Vermont and Manhattan Beach.

    Cons

    Recognition can be sparse if you have the wrong manager. Communication between departments, especially Sales, can be almost non-existant, though it is improving over time. The acquisition by Dealer Trak may mean more red tape and slower pace of improvement, but hopefully it will mean more resources for the most overworked departments. Talented staff often loses heart because managers do not mentor or develop them. Sell more, work harder attitude often prevails. In several product areas, smaller, more nimble companies have an advantage.

    Advice to ManagementAdvice

    Make sure managers can manage and develop their talent, not just squeeze them for more productivity.

    Recommends
    Positive Outlook
    Approves of CEO

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