Dealer.com Reviews

Updated July 1, 2014
Updated July 1, 2014
64 Reviews
3.0
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark F. O'Neil
5 Ratings

Review Highlights

Pros
  • com is a place where you can be yourself and experience what a true work -life balance is all about (in 7 reviews)

  • Good energy and a lot of great benefits for employees (in 8 reviews)


Cons
  • You can expect middle management to blatantly lie and if you prove to the contrary, expect to be let go (in 3 reviews)

  • The senior management commented "if you need training you're the wrong person for the job" (in 3 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Billing Operations Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Operations Analyst  in  Burlington, VT
    Former Employee - Billing Operations Analyst in Burlington, VT

    I worked at Dealer.com full-time for more than a year

    Pros

    I worked at Dealer.com pre-Dealer Track Integration and the company culture was great, very supportive of a work-life balance, and great management within the Finance department.

    Cons

    Cross-departmental cooperation was not always there and advancement opportunities became limited as the company continued to grow and recruit outside talent.

    Advice to ManagementAdvice

    Make sure to retain the talent you have.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Excellent opportunities in an exciting, market-leading but human and sometimes flawed company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Dealer.com full-time for more than 5 years

    Pros

    You can make your own future by taking risks, caring about the customers, and workng hard. There are opportunities for both tech-oriented and soft skill folks, but don't expect to rise to the top overnight. Some of the products are groundbreaking while others are still playing catch up. Fantastic spirit and culture both in Vermont and Manhattan Beach.

    Cons

    Recognition can be sparse if you have the wrong manager. Communication between departments, especially Sales, can be almost non-existant, though it is improving over time. The acquisition by Dealer Trak may mean more red tape and slower pace of improvement, but hopefully it will mean more resources for the most overworked departments. Talented staff often loses heart because managers do not mentor or develop them. Sell more, work harder attitude often prevails. In several product areas, smaller, more nimble companies have an advantage.

    Advice to ManagementAdvice

    Make sure managers can manage and develop their talent, not just squeeze them for more productivity.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A fast-paced place to work with many benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Digital Advisor  in  Burlington, VT
    Current Employee - Manager, Digital Advisor in Burlington, VT

    I have been working at Dealer.com full-time for more than 5 years

    Pros

    Dealer.com possesses an Innovative work environment that encourages you to be yourself. There is immense learning and development opportunities for all types of careers. It is clear, from the executive team down, that employees are highly valued and cared for.

    Cons

    It is a company still enduring growing pains and can often make decisions that appear arrogant. There is an attitude that anything can be accomplished, which is good, but it is often overused and leads to reorganization or sweeping process changes that are not appropriately vetted.

    Advice to ManagementAdvice

    Be the horse, not the cheetah. Everything doesn't need to be explosively fast, sometimes slowing down a little will speed you up more long term.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Positive

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealer.com

    Pros

    It's a fun loving group of people who, in general, know how to strike a good balance between home and work life

    Cons

    A sizable number of employees party pretty hard, especially at company wide events. Those not comfortable with drunkenness and loud music may not fit into the social scene as much.

  6.  

    Fast growing, young company with a good heart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com for less than a year

    Pros

    Good energy and a lot of great benefits for employees. So far, I'd have to say this is probably the best company I've worked for. It's not perfect but its no worse than any other company I've worked for and the the employee focused programs/benefits are worlds better than any other company I've worked for.

    Cons

    Most of the cons are those that can come with a company growing really fast with a lot of really young people in the ranks.

    Advice to ManagementAdvice

    You need more organization. The initial training is great but there should be more position specific training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Company - Rewarding with a lot of Growth Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time for more than 3 years

    Pros

    The people are fantastic - hard working but also a lot of fun. It's a big start-up - which means a lot of rolling up the sleeves to get work done, but also a lot of opportunity to contribute at every level. The emphasis on health is nice, although a bit extreme at times, but that's not necessarily a bad thing! I think the company and its leaders are always striving to do the right thing for its customers and its employees - what a lot of people may not understand, especially those with little working experience, is how difficult (and at times conflicting) it can be to grow a company, maintain competitiveness, meet board expectations, and keep the culture thriving. If you can ride the wave here, it's an amazing experience to be a part of.

    Cons

    Some instances of immature leadership. Limited talent pool in VT.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Interface Developer  in  Burlington, VT
    Current Employee - User Interface Developer in Burlington, VT

    I have been working at Dealer.com full-time for more than a year

    Pros

    Dealer.com has an amazing set of benefits above the basic health, dental, vacation, and 401k contribution. Onsite fitness classes and fully featured gym, subsidized organic / locally sourced cafe breakfast and lunch service, chair massages, chiropractic care, ergo consultants... and much more. Did i mention the parties? Two outrageous events every year that are talked about all over town.

    Cons

    Dealer.com has grown at a tremendous rate for good and bad. The engineering organization has several layers of management. At times this gets in the way of efficiency. The middle guys don't seem to have clear purpose other than to appease the upper guys and they tend to swoop in mid-project and ask all sorts of questions that would be obvious if they were paying attention earlier on.

    Advice to ManagementAdvice

    Do your homework before interrupting meetings.

    Recommends
    Positive Outlook
  9.  

    Great Place to work but Management Makes Poor Decisions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Advisor  in  Burlington, VT
    Current Employee - Digital Advisor in Burlington, VT

    I have been working at Dealer.com full-time for more than 3 years

    Pros

    Great facility, organic cafe, gym, ping pong, putt putt, Skii Passes awesome parties.

    Cons

    Terrible interdepartmental communication, cliques, who you know not what you know gets you promoted. Too many clients to manage and too little time. Need more employees to balance work load until then customer service will suffer.

    Advice to ManagementAdvice

    Improve Communication and improve work flow. This has started with the Digital Advisors and needs to happen in every department.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    I have been working at Dealer.com full-time for more than 3 years

    Pros

    Dealer.com cares about its employees, and there are a LOT of great perks that come with working here.

    Cons

    It seems that most of the perks are aimed at young singles. It would be nice if there was more for families.

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    I have been working at Dealer.com

    Pros

    Latest technology, and always very busy.

    Cons

    Always very busy. Sometimes extreme overtime required.

    Recommends

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