Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com

Dealertrack Technologies Reviews

Updated December 18, 2014
Updated December 18, 2014
96 Reviews
2.6
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
69 Ratings

Review Highlights

Pros
  • management really seems to care about work life balance and attempts to listen to it's employees (in 7 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 7 reviews)

  • Overall Benefits below average compared to other companies of similar size in the Greater New York Area (in 6 reviews)

More Highlights

66 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies

    Pros

    This company is a great place to work for. They have a lot of growth opportunities.

    Cons

    I believe once the training process is better things will only get better.

    Advice to ManagementAdvice

    Provide feedback, Coach and Develop. That should be something done across the board.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love it Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Dealertrack Technologies full-time

    Pros

    Really love working here. Love the flexibility my role offers. As well as the company being very understanding that we all need work/life balance. Great opportunity for growth here.

    Cons

    Some of the company needs a little bit more transparency with it's employees, however, I understand why they don't do that as much. Just a catch-22 with us here.

    Advice to ManagementAdvice

    More transparency.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Shaky but stable?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    industry leading company. Opportunity for movement both laterally, and upwardly. competitive salary in relation to industry standards. solid atmosphere depending on department.

    Cons

    company absolutely doesn't seem to know where it wants to go. convoluted directives that has various parts of the organization working in silos. Product development is very rarely inclusive of those in which industry knowledge can be leveraged. Which ends up harming the final result of said product. Competitors are capitalizing on this and the gap is shortening...quickly.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great if you are one of the favorites. Not great if you're a skilled professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Jordan, UT
    Current Employee - Anonymous Employee in South Jordan, UT

    I have been working at Dealertrack Technologies full-time (more than 10 years)

    Pros

    Generally a good work environment with great co-workers. The company is growing quickly and is set to be one of the major players in the automotive retail industry. Opportunities are limitless if you are one of "management's" favorites. Regardless of your skill set, education, work experience, or any other seemingly relevant factor, you can be promoted to senior management positions. The best part is you don't even have to worry about doing a good job in your current position, just buddy up to the executives.

    Cons

    Don't expect a promotion through hard work, training, or success in your current job, those are irellevant in the promotion process. Some people have been with the company 10+ years and are passed over by people with no experience.

    Advice to ManagementAdvice

    Keep a close eye on who gets promoted into senior managment.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I have been working at Dealertrack Technologies

    Pros

    They are making money. Mothership is moving, but prob they are the only ship in the sea.

    Cons

    Business growing too fast and technology teams struggle to transform and deliver.

    Advice to ManagementAdvice

    Invest in quality people with right mindset and good delivery records.
    Get rid of under performers, money burners, cry babies and blamers.
    Keep delivery on track the #1 target.

    Doesn't Recommend
    Positive Outlook
  7.  

    Company is growing with lots of opportunities . . . management is so last century.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Company is firmly established as a one-stop shop for automotive retailing software. Anyone who buys a car today in the US or Canada will most likely use their software or services. The company's CEO is vertical integration wizard practicing A&D (Acquire and Develop) to really deliver value to shareholders and customers. From a high-level view this company is poised for exciting growth over the next few years.The acquisition of Dealer.com should help increase the company's bottom line. Work/life balance is a great benefit of working here. The work environment is good and will get better with a new state-of-the art facility being built nearby.

    Cons

    The current management system is an antique of the last century. Acquired companies get wrapped up in red tape and a lot of the company's net income has been been re-invested in non-value producing positions that increase bureaucracy and impede future growth. Generally, the company's internal management is risk averse and most people work in silos. Trust is a big issue with management describing itself as 'needs improvement but above industry average.' This is a terrible admission of settling for mediocrity. Many managers were promoted from the tech ranks and do not have proper training to be good managers. Location of the office is an issue because of it's proximity to New York City where most of the technology talent the company needs prefers to work.

    Advice to ManagementAdvice

    1) Required reading:
        a -- Eric Schmidt and Jonathan Rosenberg's book "How Google Works"
        b -- Eric Ries' book "Lean Startup"
    2) Hire the best people. Take pains in doing so.
    3) Empower the best people you hire and get out of their way.
    4) Trim out waste and promote those who can lead and serve effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Customer Service, Marketing Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies

    Pros

    Flexible work schedule, ability to take time off

    Cons

    Limited growth opportunities, limited team building

    Doesn't Recommend
  9. 4 people found this helpful  

    "Work horse" style / Mediocre pay and small increases / Terrible insurance plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Lake Success, NY
    Current Employee - Anonymous in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week. Company is on an acquisition tear.

    The current management system is an antique of the last century. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness programs they don't give you time to do or get financially penalized. Managers don't even know how to manage.

    Terrible insurance plan and pay was not proportionate to the work. Overall Benefits below average compared to other companies of similar size in the Greater New York Area

    Bottom line is Low pay, micro managers, difficult managers, they don't value their employees.

    Advice to ManagementAdvice

    None..They don't care anyway

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Haven't been at DT long & already looking for another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Rancho Cordova, CA
    Current Employee - Call Center in Rancho Cordova, CA

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    Some of the employees are nice and dress is fairly casual which can be nice on a stressful day. Lots of parking.

    Cons

    The training is awful! You sit with someone who does nothing but complain about having to train you. Then they do there work ( don't explain anything to you) & then ask if you got it. What?! Then she / he talks down to you as if she / he's better when clearly she / he has no ambition because she's still there. Pay is less than other call centers.

    Advice to ManagementAdvice

    Get a person to train that wants to & don't assume because she or he says they are training you that they are. Your not going to hang onto anyone long term if you don't take it seriously. Also some of you treat the call center reps like your better, umm we all put pants on the same way. Also I was told that they don't expect you to get it all in 3 weeks but the other person I was trained or NOT trained with was let go because she didn't get it in 3 weeks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    Flexible work schedule. Family work balance good.

    Cons

    Seem to be disorganized. There is a culture of class distinction.

    Advice to ManagementAdvice

    Plan for the future. Let the managers deal with the daily fires.

    Recommends
    Neutral Outlook
    Approves of CEO

Dealertrack Technologies Photos

Work at Dealertrack Technologies? Share Your Experiences

Dealertrack Technologies

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.