Dealertrack Technologies
2.9 of 5 73 reviews
www.dealertrack.com Lake Success, NY 1000 to 5000 Employees

Dealertrack Technologies Reviews

Updated May 25, 2014
All Employees Current Employees Only

2.9 73 reviews

                             

71% Approve of the CEO

Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil

Mark F. O'Neil

(56 ratings)

41% of employees recommend this company to a friend
20 Employee Reviews Back to all reviews
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    Too much micro management, no room to show your talents

    Anonymous Employee (Current Employee)

    ProsTelecommute, no room for advancement if you are not in IT

    ConsLow pay, micro managers, difficult managers, they don't value their employees

    No, I would not recommend this company to a friend

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    They work their employees to the bone, then dispose of them when done!

    Anonymous Employee (Former Employee)

    ProsThe best part of DealerTrack is the employees / team members - There is a "core" team of employees that are dedicated, driven and loyal however, DealerTrack senior leadership is so involved in the corrosive behavior of MICRO Management employee don't have the opportunity to "make a difference". It's THEIR way or the highway.

    ConsThe senior leadership has been in place since DealerTrack was conceived and they're only comfortable with their HANDS IN THE COOKIE JAR... They hire extremely talented people through false promises which, is in itself a receipt for disaster. Couple that with the extreme MICRO MANAGEMENT and MANAGEMENT BY FEAR - and you have an extremely cancerous environment. My advice (as a former employee) - STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE.... By the way, I'm not disgruntled, I'm sharing the horror I lived while at DealerTrack

    Advice to Senior ManagementMAKE CHANGES AND DON'T JUST TALK THE TALK - WALK THE WALK!

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    I used to love being here.

    Anonymous (Current Employee)
    Dallas, TX

    ProsIt is possible to get back on track in this company but leadership change is required.

    ConsWe used to be a product focused, dealer oriented company and in a year we have become a sloppy, unresponsive and unmotivated software team. Product and development used to be partners. We used to develop features that made sense to the inventory market. We were innovative and passionate. Now it's just a job. There is no leadership that understands our customer and understands what our dealers need to succeed. Now our competitors benefit from listening to and learning from those that used to work here.

    Advice to Senior ManagementPlease get back to who we were. Let's get back to being focused on what our customers want and need to run their businesses. Let's quit chasing the quick win and focus on being the best in the spaces we are in.

    No, I would not recommend this company to a friend

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    Extremely HORRIBLE! This is a "good old boy club" at the TOP! There are some original employees that RULE the business.

    Anonymous Employee (Former Employee)
    Lake Success, NY

    ProsDealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    ConsSenior Leadership - HORRIBLE!
    "DO AS I SAY, NOT AS I DO" mentality
    They will dismiss you at the snap of a finger --- Longevity (or a career) is NOT like to happen!
    Some SENIOR leaders are bow to the demands of other "LEADERS" because they too are fearful of losing their status.

    Advice to Senior ManagementChange your leadership

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    much potential falls very short...hugely missed opportunity to be a great company

    Corporate (Former Employee)
    Lake Success, NY

    Prossome work flexibility, good compensation

    Consmanagement very disconnected from staff. Appears many in management can't or don't understand the technology and/or what it takes to build it and attempt to have the bean counters manage it. They have missed the point entirely and seem to quantify their attempts at communication rather than actually communicate and listen and respond meaningfully. Not sure upper management has really been in the rank and file. Also, Terrible on-boarding of new or acquired personnel.

    Advice to Senior Managementdo a role swap. make the attempt to understand both sides of the equation. It will be a true eye opener...that is if they really want to see. also try adding some cultural diversity at the C and sub C level.

    No, I would not recommend this company to a friend

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    A job not a career

    District Sales Manager (Current Employee)

    ProsDealertrack has cash and they are buying a number of companies. DT has had spotty success in making these acquisitions successful; however, the overall vision is sound.

    Cons*If you accept a position with DT be ready to embrace change or you will have a tough time. *DT recently began to focus on acquiring individuals from other companies which has left little room for upward movement.
    *Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.
    *DT has struggled with the service aspect of the business and today service is a primary focus of the sales team.
    *DT roughly doubled their sales presence in the field with 2014. Their will be significant attrition due in part to the sheer numbers of new employees and the changing role of sales to sales/service.

    Advice to Senior ManagementA CEO surrounds himself with a team of individuals who become a direct reflection of the CEO. If a CEO truly wants to understand their business they should seek to do that outside the scope of the filter of their direct reports.

    No, I would not recommend this company to a friend

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    Fast-growing company with great benefits, grueling work schedule, no work/life balance.

    Field Installer (Current Employee)
    South Jordan, UT

    ProsRapid promotions, but considering the unpaid overtime, you are actually taking a pay cut to move to a lead position. Excellent 401k plan and employer contribution %, but contribution is limited to 40 hrs/week (you regularly work 60+ hrs/week). Excellent health/benefits plan that is almost impossible to use due to the demanding work schedule.
    Well organized and flexible travel dept. Frequent schools/training - unfortunately often inadequate/ineffective for real-world application. Strong bonus based on company performance (not individual contribution). Public recognition of top performers but no money to go with it.

    ConsMediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week; Sunday travel nearly every week, usually returning home late Friday eve, you may get 36 hours at home before the next trip. The company has no concern for your health/stress or personal life/obligations/goals. Huge discrepancy between the treatment of home office personnel and field personnel. Overtime is paid at 1/2 time (not 1.5x) and you are expected to participate in after-hours webinars, meetings, and self-training without pay.

    Advice to Senior ManagementRespect your people as human beings (just like you). They have lives outside of Dealertrack

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Area Trainer

    Area Trainer (Current Employee)
    New York, NY

    ProsFlexible work able to telecommute on some. Benefit package is ok compared to other companies

    ConsCompany managers micro manage everything

    Advice to Senior ManagementStop micro managing give the employees a chance to think you hired them for a reason.

    Yes, I would recommend this company to a friend

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    Frustrating being on front line representing products that do not work.

    Regional Sales Manager (Current Employee)

    ProsGood compensation plans. Good benefits.

    ConsProducts are rushed to market and do not work. Acquisition nature of company leads to continual breaking of the software. Managed by reports. No accountablity from management. Constant changing focus of business makes you feel like there is no solid plan. Implementations constantly fail and claim "we've learned our lesson this time"

    Advice to Senior ManagementImprove product and customer experience. Start telling truth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Technology Company Run By Accountants

    Quality Assurance Analyst (Former Employee)
    Dallas, TX

    ProsQuarterly Bonuses
    Pay on time
    Decent office setup

    ConsCIO has no tech background
    Technology decisions made by non-technology people
    Overbearing HR Department has killed all morale
    Does not innovate, just buy companies and run everything else in maintenance mode

    Advice to Senior ManagementLet middle managers do their job, they don't need corporate office second guessing everything

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Dealertrack Technologies – Why Work for Us?

Established in 2001, Dealertrack provides web-based software solutions and services to enhance efficiency and profitability for all major segments of the automotive retail industry, including dealers, lenders, OEMs… Full Overview

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