Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com

Dealertrack Technologies Reviews

Updated September 27, 2014
Updated September 27, 2014
83 Reviews
2.8
83 Reviews
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Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
63 Ratings

Review Highlights

Pros
  • management really seems to care about work life balance and attempts to listen to it's employees (in 7 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 6 reviews)

  • Not sure upper management has really been in the rank and file (in 5 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    meh.. It is a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Lake Success, NY
    Former Employee - Systems Administrator in Lake Success, NY

    I worked at Dealertrack Technologies full-time (less than an year)

    Pros

    - Family / work balance is good
     - Ping pong, pool table, make it good for lunch breaks

    Cons

    - Benefits below average compared to other companies of similar size in the Greater New York Area (stater 17 PTO with no rollover to next year, 37% match up to 4% 401k, only HSA health plans, ...)
     - Very disorganize structure and lot of red tape in the IT side.
     - Management (middle and upper) lacks any vision, they just operate day to day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Upper management does not value employees but those employees are awesome people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Dealertrack Technologies full-time (more than an year)

    Pros

    flexible hours for non-call center employees, half of your co-workers look like strippers, a good place to get experience and get out, clear chain of command

    Cons

    half your co-workers look like strippers and are hired for thus, you're working in the auto-industry and it is very much a boys club, Mostly gay friendly but employees could use to be educated so less transphobic, the auto industry, upper management does not value employees and treats everyone as if they were in a call center, Dealer Dot Com does not value employees outside of Vermont and they are in charge now, upper management has no idea what half their employees do and only educated themselves when their junk is on the line, will pay you the industry minimums or below and expect you to thank them for it, you will never-ever-ever- transfer out of your department---unless you are about to quit, if you get a better job management will act like you have betrayed her--never mind talented people are passed over for promotions and left with leaving as the only option for advance (This isn't weird,but the "how dare you go" mentality is)

    Advice to ManagementAdvice

    your upper managers oversees to variable a work force - most of which they are ignorant about, don't treat non-call-center employees like call center employees, improve feeling of opportunity outside of Vermont, transition buyouts in a way that show you care about existing employees, stop acting like your employees owe you for their job-it's a give and take not give

    Doesn't Recommend
    Negative Outlook
  3.  

    Many Acquisitions with bad onboarding procedures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Sacramento, CA
    Former Employee - Senior Software Engineer in Sacramento, CA

    I worked at Dealertrack Technologies full-time (more than 10 years)

    Pros

    The co workers are great.

    Cons

    Too much management with too little technical knowledge.

    Advice to ManagementAdvice

    Listen to your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Too much micro management, no room to show your talents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time (more than an year)

    Pros

    Telecommute, no room for advancement if you are not in IT

    Cons

    Low pay, micro managers, difficult managers, they don't value their employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    They work their employees to the bone, then dispose of them when done!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack Technologies full-time (more than an year)

    Pros

    The best part of DealerTrack is the employees / team members - There is a "core" team of employees that are dedicated, driven and loyal however, DealerTrack senior leadership is so involved in the corrosive behavior of MICRO Management employee don't have the opportunity to "make a difference". It's THEIR way or the highway.

    Cons

    The senior leadership has been in place since DealerTrack was conceived and they're only comfortable with their HANDS IN THE COOKIE JAR... They hire extremely talented people through false promises which, is in itself a receipt for disaster. Couple that with the extreme MICRO MANAGEMENT and MANAGEMENT BY FEAR - and you have an extremely cancerous environment. My advice (as a former employee) - STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE.... By the way, I'm not disgruntled, I'm sharing the horror I lived while at DealerTrack

    Advice to ManagementAdvice

    MAKE CHANGES AND DON'T JUST TALK THE TALK - WALK THE WALK!

    Doesn't Recommend
    No opinion of CEO
  7. 3 people found this helpful  

    I used to love being here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Dallas, TX
    Current Employee - Anonymous in Dallas, TX

    I have been working at Dealertrack Technologies (more than 8 years)

    Pros

    It is possible to get back on track in this company but leadership change is required.

    Cons

    We used to be a product focused, dealer oriented company and in a year we have become a sloppy, unresponsive and unmotivated software team. Product and development used to be partners. We used to develop features that made sense to the inventory market. We were innovative and passionate. Now it's just a job. There is no leadership that understands our customer and understands what our dealers need to succeed. Now our competitors benefit from listening to and learning from those that used to work here.

    Advice to ManagementAdvice

    Please get back to who we were. Let's get back to being focused on what our customers want and need to run their businesses. Let's quit chasing the quick win and focus on being the best in the spaces we are in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Extremely HORRIBLE! This is a "good old boy club" at the TOP! There are some original employees that RULE the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lake Success, NY
    Former Employee - Anonymous Employee in Lake Success, NY

    I worked at Dealertrack Technologies full-time

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior Leadership - HORRIBLE!
    "DO AS I SAY, NOT AS I DO" mentality
    They will dismiss you at the snap of a finger --- Longevity (or a career) is NOT like to happen!
    Some SENIOR leaders are bow to the demands of other "LEADERS" because they too are fearful of losing their status.

    Advice to ManagementAdvice

    Change your leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    much potential falls very short...hugely missed opportunity to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Lake Success, NY
    Former Employee - Corporate in Lake Success, NY

    I worked at Dealertrack Technologies full-time (more than 8 years)

    Pros

    some work flexibility, good compensation

    Cons

    management very disconnected from staff. Appears many in management can't or don't understand the technology and/or what it takes to build it and attempt to have the bean counters manage it. They have missed the point entirely and seem to quantify their attempts at communication rather than actually communicate and listen and respond meaningfully. Not sure upper management has really been in the rank and file. Also, Terrible on-boarding of new or acquired personnel.

    Advice to ManagementAdvice

    do a role swap. make the attempt to understand both sides of the equation. It will be a true eye opener...that is if they really want to see. also try adding some cultural diversity at the C and sub C level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    A job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager
    Current Employee - District Sales Manager

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Dealertrack has cash and they are buying a number of companies. DT has had spotty success in making these acquisitions successful; however, the overall vision is sound.

    Cons

    *If you accept a position with DT be ready to embrace change or you will have a tough time. *DT recently began to focus on acquiring individuals from other companies which has left little room for upward movement.
    *Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.
    *DT has struggled with the service aspect of the business and today service is a primary focus of the sales team.
    *DT roughly doubled their sales presence in the field with 2014. Their will be significant attrition due in part to the sheer numbers of new employees and the changing role of sales to sales/service.

    Advice to ManagementAdvice

    A CEO surrounds himself with a team of individuals who become a direct reflection of the CEO. If a CEO truly wants to understand their business they should seek to do that outside the scope of the filter of their direct reports.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Fast-growing company with great benefits, grueling work schedule, no work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Installer in South Jordan, UT
    Current Employee - Field Installer in South Jordan, UT

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    Rapid promotions, but considering the unpaid overtime, you are actually taking a pay cut to move to a lead position. Excellent 401k plan and employer contribution %, but contribution is limited to 40 hrs/week (you regularly work 60+ hrs/week). Excellent health/benefits plan that is almost impossible to use due to the demanding work schedule.
    Well organized and flexible travel dept. Frequent schools/training - unfortunately often inadequate/ineffective for real-world application. Strong bonus based on company performance (not individual contribution). Public recognition of top performers but no money to go with it.

    Cons

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week; Sunday travel nearly every week, usually returning home late Friday eve, you may get 36 hours at home before the next trip. The company has no concern for your health/stress or personal life/obligations/goals. Huge discrepancy between the treatment of home office personnel and field personnel. Overtime is paid at 1/2 time (not 1.5x) and you are expected to participate in after-hours webinars, meetings, and self-training without pay.

    Advice to ManagementAdvice

    Respect your people as human beings (just like you). They have lives outside of Dealertrack

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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