Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com
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Dealertrack Technologies Reviews

Updated August 25, 2014
Updated August 25, 2014
78 Reviews
3.1
78 Reviews
Rating Trends

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Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
59 Ratings

Review Highlights

Pros
  • Management is understanding of work/life balance (in 4 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 5 reviews)

  • Not sure upper management has really been in the rank and file (in 4 reviews)

More Highlights

20 Employee Reviews Back to all reviews

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  1.  

    Helping produce long-lasting meaningful relationships.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Dealer Account Specialist  in  Los Angeles, CA
    Former Employee - Dealer Account Specialist in Los Angeles, CA

    I worked at Dealertrack Technologies

    Pros

    Opportunity growth for the "Tech Savvy" Talents, DealerTrack hires fast and allows you to work alone in the Remote or Outside positions. Travel is fun and working with Clients establishing relationships will make your job decent place to be to be.

    Cons

    Low compensation to start, Senior Management is substandard and doesn’t have the ground experience in the Field with Client Relation, way too many Managers and VP’s of Departments that don’t do anything for the customer.

    DealerTrack hires people that don’t have prior experience in the industry and know what they are doing. The Pay Plan is Base Mid $50K to come aboared and uses a Stock Market derivative math formula to pay commission.

    Bonuses are cut off in the Filed Level and go to Senior VP's of Redundant Micro Management, which is a thought-provoking widespread disorder in their environment, very hard to please anyone unless your a "Buddy" and if you don’t fit in the Club you need be looking if your job is going away.

    Way to much Report Writing is useless and does nothing for the client meaning the Dealership, Upper Management oversteps the ability of what they can do and certainly not knowing what they are doing most of the time.

    Not and overstatement.

    Advice to ManagementAdvice

    Keep people who are loyal and don’t (Expire) jobs of long term employees that have been good to the company and earned their stay, too many changes purposly ending careers is a merciless process and has wounded the company integrity that no apology can fix. DealerTrack needs to rehire some people they terminated prior for no reason which never made good judgment.

    Doesn't Recommend
    No opinion of CEO
  2.  

    DT was an okay place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Dealertrack Technologies

    Pros

    Overall a nice organization to work for.

    Cons

    Immediate supervision was not fair and balanced with employee treatment or sharing information.

    Doesn't Recommend
    Approves of CEO
  3.  

    OK Place to work, not for anyone looking for excitement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY

    I have been working at Dealertrack Technologies

    Pros

    They are understanding. Everyone is very nice. Its very casual environment. The people aren't at all snobby. Easy place to work.

    Cons

    It can be incredibly boring. They don't use their resources greatly. Its not an exciting fun place to work as a younger person.

    Advice to ManagementAdvice

    Don't take away peoples pay. Offer any fun events for employees to do to break up the day to day monotony.

    Doesn't Recommend
    Approves of CEO
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  5. 1 person found this helpful  

    Heavy in the middle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Dealertrack Technologies

    Pros

    Stable, so long as you made your manager happy. Lots of opportunities for growth and different career paths in the industry if you don't mind moving.

    Cons

    Lots of middle management, 80% of which are career managers and not "doers" who rose through the ranks. The upper management generally has their act together, but getting anything done or communicated down the chain generally wasn't effective.

    Advice to ManagementAdvice

    Don't try to be so diverse. You don't need to have everything for everyone. Concentrate on areas of strength and stick to what you know.

    Recommends
    Approves of CEO
  6. 2 people found this helpful  

    Mediocre company. Too many politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Programmer  in  Lake Success, NY
    Current Employee - Senior Programmer in Lake Success, NY

    I have been working at Dealertrack Technologies

    Pros

    Benefits Ok. There is flexibility with working from home.

    Cons

    Politics, politics, politics. There is very, very little communication between (or even within departments). Employees not located in New York are treated like second class citizens. DealerTrack is a software development company that is very slow to investigate or adapt to new software technologies...they often times have the blinders on too much.

    Advice to ManagementAdvice

    For the most part, I'm very satisfied with my senior management. The one and only gripe I have is that the chain of command/department structure on paper looks ok, but in reality is very muddled.

    Disapproves of CEO
  7. 2 people found this helpful  

    DealerTrack a Good Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Content Developer  in  Portland, OR
    Current Employee - Content Developer in Portland, OR

    I have been working at Dealertrack Technologies

    Pros

    Good entry level jobs for people without technical degrees. They are flexible when it comes to time off. If our stock would ever take off we all receive options when we are hired onto the company. In general people are pretty happy.

    Cons

    Its really boring. There isn't any room for creativity. Our stock has not taken off. It has lost more than half of its value from a few months ago. We depend too much on large contracts. Workload is quite seasonal. There is minimal communicaion between different divisions of the company.

    Advice to ManagementAdvice

    Allow for more 'extracurricular' activities.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Was once a great place to work, but they are forgetting how they got to where they are at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Product Specialist  in  Chicago, IL
    Current Employee - Senior Product Specialist in Chicago, IL

    I have been working at Dealertrack Technologies

    Pros

    Decent pay, but that is starting to decrease.

    Cons

    No opportunity to move up. They do not promote from within. They have also changed our pay plan every year. Each year it get's worse. I think this will be a $75K a year job within the next 1-2 years.

    Advice to ManagementAdvice

    Got out in the field and see what our customers are really saying. Many products have challenges and we have not spent the time to resolve these issues.

    Approves of CEO
  9.  

    Values and mission of field offices not the same as Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time

    Pros

    Great company that has a good reputatiion within the auto industry across the board. The company offers practical solutions for dealers, lenders, OEM's etc. There is a good senior leadership team in place in the Lake Success, NY corporate office. Great benefits and competitive compensation.

    Cons

    Many business sctors of thte company are acquisitions. Corporate has not done a good job of implementing the Dealertrack culture into those acquistions. The acqusition leadership team remains in place and several of various acquisitions top management does not hav a corporate vision of where they want the businesses to go. Many senior leaders of the qcquired parts of Dealertrack are not even qualified to ask "do you want to supersoze that value meal?" There is very poor communication and knowledge transfer is non-existent.

    Advice to ManagementAdvice

    DIve into the leadership of your parts of the company that have been acquired and get them on the same page as Corporate. Make them implement the same values, programs, etc. that you implement in Lake Success to make the company as a whole a much better place to work. When this si done you will see a drarstic drop in employee turnover. Currently over 70% of the employees over the past two years have left the company or are actively looking for other opportunities.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    OK - Mixed feelings & Only a Sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time

    Pros

    Dealertrack has many great things going on for them. On the upswing of business from a terrible market crash. With that said, they offer desirable PTO hours, paid holiday time off, health club and education reimbursements, and regular HQ communications keep employees in the know.

    Cons

    The raises are pretty insulting, and it's not just me being bitter. While I've been at the company, there has been little to no room for advancement; the same people work in the same places. There is a huge trend of favoritism and it definitely shows. What a joke it is trying to communicate with senior management and HR!

    Advice to ManagementAdvice

    Management needs pay attention to the little guys, you know the ones that make your money. Please keep in mind that the cost of living is getting higher and higher every year and consider that when doling out pay increases. How about not taking weeks to respond to emails.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Satisfied, but not enough career development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quality Assurance Analyst
    Current Employee - Quality Assurance Analyst

    I have been working at Dealertrack Technologies

    Pros

    *the people
    *interesting projects
    *relevance of work to real world

    Cons

    *not enough opportunity to develop and expand skill set
    *too many home grown tools, and not enough industry-standard tools

    Advice to ManagementAdvice

    Invest in industry standard tools to keep up with the competition's QA teams

    Approves of CEO

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