Delaware North Companies Reviews

Updated August 20, 2014
Updated August 20, 2014
156 Reviews

3.1
156 Reviews
Rating Trends

Recommend to a friend
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Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
40 Ratings

Review Highlights

Pros
  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 4 reviews)

  • pays well,good work environment,fast paced (in 5 reviews)


Cons
  • Upper management likes to micro-manage, and rarely asks for employee input (in 8 reviews)

  • Hard work, long hours but well worth the effort (in 7 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A lot of cons to this company, do not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Drone  in  Buffalo, NY
    Current Employee - Corporate Drone in Buffalo, NY

    I have been working at Delaware North Companies full-time for more than 3 years

    Pros

    Company is involved in various areas of hospitality that can be exciting and fun to work.

    Cons

    The senior leadership team is horrible, so much politics that it explains why little progress is ever made to really grow the company. The company allows and enables senior leaders to be bullies in the workplace and to manage employees through intimidation. That style of management went out with the 80's so the company is drastically behind the times. You would think that a hundred year old company would be stable but way too many examples exist of senior leaders using reorganization as a way to get rid of those managers who dare speak up about the bad behaviors exhibited by senior leaders. There is no concrete strategic vision for the company so as hospitality becomes more and more competitive, this company is likely to get left in the dust.

    Advice to ManagementAdvice

    The chairman should retire and let his sons take over, perhaps they'd have a more contemporary leadership style. Get rid of the entire senior leadership team and start over. Hold leaders accountable to being effective leaders and don't tolerate those who use bullying and scare tactics as leadership styles. Stop talking about how the company has family values, integrity and honesty and walking the talk -- require this of every single manager and leader in the company and don't settle for less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Server at Detroit Metro Airport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Delaware North Companies part-time for more than a year

    Pros

    There is nothing beneficial about working for this company, unless you want to brown nose management.

    Cons

    This is the worst company to work for. They let people go for honest mistakes but yet others get away with everything! Very disorganized and use inconsistent practices with in the company, policies apply to who they like and dislike.

    Advice to ManagementAdvice

    Were human same as you we make mistakes, no one is perfect

    Negative Outlook
    No opinion of CEO
  3.  

    Permanent Injury from being overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gaming  in  Rock Island, IL
    Current Employee - Gaming in Rock Island, IL

    I have been working at Delaware North Companies full-time for more than 10 years

    Pros

    If you enjoy gaming then the staff and guests you meet along the way are the best part about this job. Caring and concern for each other has to be done off property though or you will be reprimanded for "possibly" breaking some type of misinterpretation of a "law". You might have a chance for advancement if you are a male and willing to relocate. If you meet that criteria it does not matter if you know your job or not.

    Cons

    Toxic culture and much in house shift to shift fighting. There is very little team work anymore because everyone has learned it does no good to help out when you can. You are expected to be available with no notice or chance to make other arrangements. If you do stay as needed you are forced out on other days which then gives you no chance of making your 40 hours. When people leave they are not replaced and the work is put on others. What started as a 3 person job has now become a 1 person job. No tech updates or equipment for our department which has now resulted in a permanent injury for one or more of the employees in certain departments. Certain managers pick and choose who they want to bully and intimadate. It is very much a boys club from middle management upward. While there are female managers, it is blatantly clear they are kept on the sidelines.

    Advice to ManagementAdvice

    When gaming came to the Midwest it came under the stipulations that full time jobs with benefits would be part of the deal. That has now gone to the wayside and this company will waste time and money processing 15 part time employees at a cheaper rate per hour instead of 5 full time that would actually be able to get a gaming badge and it would cost less money in the long wrong. Change your budgets! Staffing is done by numbers from a YEAR AGO! We are in a river town. Business is always dictated by the weather. If you have added promotions and expect to draw in people than WHY are you under staffing with obsolete numbers? You have to realize that each property is different and there will never be a one size fits all game plan. I wish I could be more positive in my review. I had such high hopes and expectations but now someone has a debilitating injury caused from over use because the company has been unwilling to put in the computer systems necessary to get the work done properly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Unhealthy work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North Companies full-time for more than 3 years

    Pros

    There are plenty of challenges and changes to the management environment that needs to be accomplished.
    Providing a better and safer environment for employees and guests would be a very rewarding option to employment at this location.

    Cons

    The work environment, management, etc. is very unhealthy. Intimidation is very alive and well at this location. There is one upper management individual that intimidates, lies, and rules over the employees. This individual is very dysfunctional and has much power by endorsing lies, spying among the employees and backstabbing.

    Advice to ManagementAdvice

    Clean house and retire this individual that has such control over others. Also let the individuals that buy into this culture go. A thorough clean house needs to be done. Until this happens all projects, improvements, etc. cannot be carried out for future goals, improvements to the customer service that is needed, etc. is carried out. Saw many good individuals come and go that tried to make positive changes only to be let go because of the exposure of this individuals' real reputation. The current CEO wants to make these improvements, however, cannot carry out these items until the house cleaning is complete. This individual has already begun to back stab and undermine the new CEO. A monster in a nice suit and behind a fake smile.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Toxic work enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Austin, TX
    Former Employee - Supervisor in Austin, TX

    I worked at Delaware North Companies full-time for less than a year

    Pros

    The people you meet at the airport. Full benefits.

    Cons

    Wide spread anger and frustration. Run by bullies. Dysfunctional processes. Poorly trained employees. High turnover. Poor staffing. Inadequate storage and food handling. Ineffective management.

    Advice to ManagementAdvice

    Train middle level managers to address problems in a professional, effective and respectful manner.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Management by intimidation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Kennedy Space Center, FL
    Former Employee - Management in Kennedy Space Center, FL

    I worked at Delaware North Companies full-time for more than 3 years

    Pros

    Salary and benefits are good.

    Cons

    Not worth it for what they do to you. Have worked 28 hour days (that is not a typo). Everything is political, reviews are not based on objective criteria but how skilled you are at butt kissing. Only company in North America where it's a disadvantage to be male.

    Advice to ManagementAdvice

    Centralize control of the company. Independent COO's = fiefdoms.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    get with the program people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Green Bay, WI
    Former Employee - Anonymous Employee in Green Bay, WI

    I worked at Delaware North Companies full-time for more than a year

    Pros

    great and passionate hourly staff. unfortunately that's all I have for a pro

    Cons

    I could write a book on the cons, but to keep it simple, they don't follow guestpath when they preach it as if its the bible. no organization, and starting at upper management they blame the person below them until it gets to an hourly staff member which they will disposer of, instead of fixing the problem and accepting they were in the wrong.

    Advice to ManagementAdvice

    instead of worrying about guestpath and what the corporate office has laid out, realize every location is different, and needs a bend in the policies to better fit their location. among many other things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    it sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Cook  in  Minneapolis, MN
    Former Employee - Cafe Cook in Minneapolis, MN

    I worked at Delaware North Companies part-time for less than a year

    Pros

    not happy at all very dissatisfied

    Cons

    very very poor,they don't listen

    Advice to ManagementAdvice

    listen to your employees,humility goes alone way.

    Disapproves of CEO
  10.  

    arrogant management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  East Rutherford, NJ
    Former Employee - Anonymous Employee in East Rutherford, NJ

    I worked at Delaware North Companies full-time for more than a year

    Pros

    nothing good to say about in house management

    Cons

    management abuse of hourly employees

    Advice to ManagementAdvice

    do unto others as yu would have them undo to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Management are all incompetent. HR is a joke. Only know about the company from what I experienced in OKC not as a whole.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Oklahoma City, OK
    Former Employee - Cashier in Oklahoma City, OK

    I worked at Delaware North Companies full-time for less than a year

    Pros

    Free meal if you get to take a lunch.

    Cons

    They spy on you to make sure you are doing your job to their "standard'. No breaks and sometimes you can't leave when scheduled. You are only a number even if you are a decent employee.

    Advice to ManagementAdvice

    Management turnover is just as bad. There will never be enough consistency to improve this location. The guys higher above need to evaluate how they value the people that work for the. Also if there is a rush, don't hover and tell people what they are doing wrong. Pick up a broom and help!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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