Delaware North Companies Reviews

Updated August 19, 2014
Updated August 19, 2014
156 Reviews

3.1
156 Reviews
Rating Trends

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Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
40 Ratings

Review Highlights

Pros
  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 4 reviews)

  • pays well,good work environment,fast paced (in 5 reviews)


Cons
  • Upper management likes to micro-manage, and rarely asks for employee input (in 8 reviews)

  • Hard work, long hours but well worth the effort (in 7 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not employee friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North Companies full-time for more than a year

    Pros

    Working conditions were ok. 401k plan was very good. Equipment and condition of facilities were adequate. Shifts were good, very little flexibility but not much Overtime, did not over work the employees.

    Cons

    Constant turnover caused by poor management. Worked in a department where we were asked to do things that at times crossed the line of ethical. Pay scale was VERY low compared to other companies. Constant change of rules, and the way policies were applied to employees was not consistent

    Advice to ManagementAdvice

    Take care of your employees, quit changing the rules of the game in the middle. Consistent use of policy across all lines would have been a great idea. Do not think that upper management is in touch with the workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Old School Thoughts and Processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies

    Pros

    There is great potential with this company. The company has great ideas about new projects along with partnerships for the future.

    Cons

    The old school culture of work hard with no work life balance. The thought of your only working hard only when you get down an dirty, regardless of title. The stifle creativity and does not build any time of team/family atmosphere. Teams are not set up for success

    Advice to ManagementAdvice

    To build a more balance team with skill sets to make sure people compliment each other. To move forward in this work world in the future you have to look outside the box.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    not much chance of getting a decent raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laundry At Lodge  in  Geneva, OH
    Former Employee - Laundry At Lodge in Geneva, OH

    I worked at Delaware North Companies full-time for more than 5 years

    Pros

    noneok for a summer job.

    Cons

    not very good at training and leadership could be confusing as to who to listen to. always changing things but get nowhere. there seems to be favorite who can get away not doing their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Disorganized and no communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Snack Bar Attendant  in  Syracuse, NY
    Former Employee - Snack Bar Attendant in Syracuse, NY

    I worked at Delaware North Companies full-time for less than a year

    Pros

    I worked at an airport as a Snack Bar Attendant. There were a lot of fun people to work with. Also not bad pay for what the job was. The overtime rate is awesome, and I worked a lot of overtime.

    Cons

    Where I worked it was extremely disorganized. I worked at an airport, and there were days I would work 12 hour days (Awesome overtime rates!), but I would get a call to go to another retail store in the airport, then run into my supervisor halfway there and get yelled at for leaving my current store (which did have another employee there), even though I got a call two minutes before to switch. No communication and disorganized.

    Advice to ManagementAdvice

    Need to work on organization and communication within their divisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Depends on where you are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies full-time for more than a year

    Pros

    There are many kind hearted people working in the company.
    You get discounts to other Delaware North locations, if you have the time off to do so.

    Cons

    Expect to have the workload of 2 or 3 people. They will anticipate your willingness to work 80+ hrs a week - without compensating you for the additional work. Management does not understand or care what they're doing to the staff below them. Training is abysmal and disorganized.

    Advice to ManagementAdvice

    Payroll may be a big cost, but you would have less turn-over if your staff didn't feel over-worked and under-appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Hit or Mis with Delaware North Companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies

    Pros

    Working for DNC can be a fun and rewarding place. However it all depends on your department and manager. Each location and each manager has various ways to handle their employees. Each location is different.

    Cons

    I really feel that they limit employees capablities. If you are a person that can do several things just know they dont want or expect you to do that. Whatever job title you have that is what they expect you to do. At least that is how my location was. They are not big on Team work but yet they preach it in orientation.

    Advice to ManagementAdvice

    I would say get to know your employees. Dont assume that someone isnt capable of doing other task. Most people like to be part of the team and involved. Remember a title and a postition is just that. That title doesn't define who you are and what you can do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stress, frustration, decreasing benefits...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies full-time for more than 8 years

    Pros

    Dealing with the public is always interesting and challenging. Many long term employees are dedicated and do a good job. Health benefits are pretty good. 401K is good.

    Cons

    Senior management - Directors - are completely out of touch with operations. Middle management is expected to do administrative, supervisory and line workers jobs. They expect departments to operate with no people then complain when everything isn't done perfectly. The work environment is extremely chaotic, disorganized and stressful because there is no communication from the bottom up. Lots of opportunities for employees to voice their criticism but no one will say a word for fear of retaliation. There is a lot of favortism. Salary personnel are promised vacation and holidays but don't get to use them because of chronic under staffing. None of the line staff will put in for promotions because they see what the supervisors and managers have to deal with. The longer you are with the company the less benefits you get. When someone quits or gets fired they just push the work onto other employees until they fill the position - if the fill the position at all. Decisions by management create angry customers who say they are not coming back, but when line workers tell the management why customers are not coming back they do not listen - instead they focus on secret shop scores and try to tell associates if they smiled more and used the guest's name business will come back. Very unrealistic.

    Advice to ManagementAdvice

    Have a truly anonymous way for associates to tell what is on their minds. Have the GM meet with mid-level managers and line associates one on one to find out how the directors are doing. Develop a system where line level associates can evaluate their supervisors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Not worth it

    • Comp & Benefits
    • Culture & Values
    Former Employee - Cook  in  Fort Lauderdale, FL
    Former Employee - Cook in Fort Lauderdale, FL

    I worked at Delaware North Companies full-time for less than a year

    Pros

    The provide a paycheck for those that put in hours.

    Cons

    Very low entry wage for those with experience

    Advice to ManagementAdvice

    Acknowledge employees when they are trying to lower your food cost

    Doesn't Recommend
  10.  

    They will work you like a dog with no breaks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Oklahoma City, OK
    Former Employee - Cashier in Oklahoma City, OK

    I worked at Delaware North Companies full-time for less than a year

    Pros

    Overtime, they give a free lunch

    Cons

    No lunches given in a timely manner, they make you take lunch at the END of the day, and don't count on going to the restroom, ever. No breaks.

    Advice to ManagementAdvice

    Start treating your employees as if you actually care about how hard they work for you. Put down your little assessment forms and look at your own performance in the manner that you treat your workers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Unfulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North Companies full-time for more than a year

    Pros

    fun atmosphere working in a professional sports venue; family-owned company with small company feel for such a large company; presence in a wide variety of industries and venues

    Cons

    undervalued employees, limited development/growth opportunities, insufficient investment in technology, poor leadership at unit level, attempts to force the same business model on all businesses despite differences type of product sold, market, venue, etc.

    Advice to ManagementAdvice

    spending less does not always equal more to the bottom line; invest more to make more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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