Delaware North Companies
2.9 of 5 107 reviews
www.delawarenorth.com Buffalo, NY 5000+ Employees

Delaware North Companies Reviews

Updated Mar 3, 2014
All Employees Current Employees Only

2.9 107 reviews

                             

67% Approve of the CEO

Delaware North Companies Chairman & CEO Jeremy M. Jacobs

Jeremy M. Jacobs

(24 ratings)

52% of employees recommend this company to a friend
18 Employee Reviews Back to all reviews
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Stress, frustration, decreasing benefits...

Anonymous Employee (Current Employee)

I have been working at Delaware North Companies full-time for more than 8 years

ProsDealing with the public is always interesting and challenging. Many long term employees are dedicated and do a good job. Health benefits are pretty good. 401K is good.

ConsSenior management - Directors - are completely out of touch with operations. Middle management is expected to do administrative, supervisory and line workers jobs. They expect departments to operate with no people then complain when everything isn't done perfectly. The work environment is extremely chaotic, disorganized and stressful because there is no communication from the bottom up. Lots of opportunities for employees to voice their criticism but no one will say a word for fear of retaliation. There is a lot of favortism. Salary personnel are promised vacation and holidays but don't get to use them because of chronic under staffing. None of the line staff will put in for promotions because they see what the supervisors and managers have to deal with. The longer you are with the company the less benefits you get. When someone quits or gets fired they just push the work onto other employees until they fill the position - if the fill the position at all. Decisions by management create angry customers who say they are not coming back, but when line workers tell the management why customers are not coming back they do not listen - instead they focus on secret shop scores and try to tell associates if they smiled more and used the guest's name business will come back. Very unrealistic.

Advice to Senior ManagementHave a truly anonymous way for associates to tell what is on their minds. Have the GM meet with mid-level managers and line associates one on one to find out how the directors are doing. Develop a system where line level associates can evaluate their supervisors.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not worth it

Cook (Former Employee)
Fort Lauderdale, FL

I worked at Delaware North Companies full-time for less than a year

ProsThe provide a paycheck for those that put in hours.

ConsVery low entry wage for those with experience

Advice to Senior ManagementAcknowledge employees when they are trying to lower your food cost

No, I would not recommend this company to a friend

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They will work you like a dog with no breaks

Cashier (Former Employee)
Oklahoma City, OK

I worked at Delaware North Companies full-time for less than a year

ProsOvertime, they give a free lunch

ConsNo lunches given in a timely manner, they make you take lunch at the END of the day, and don't count on going to the restroom, ever. No breaks.

Advice to Senior ManagementStart treating your employees as if you actually care about how hard they work for you. Put down your little assessment forms and look at your own performance in the manner that you treat your workers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unfulfilling

Anonymous Employee (Former Employee)

I worked at Delaware North Companies full-time for more than a year

Prosfun atmosphere working in a professional sports venue; family-owned company with small company feel for such a large company; presence in a wide variety of industries and venues

Consundervalued employees, limited development/growth opportunities, insufficient investment in technology, poor leadership at unit level, attempts to force the same business model on all businesses despite differences type of product sold, market, venue, etc.

Advice to Senior Managementspending less does not always equal more to the bottom line; invest more to make more

No, I would not recommend this company to a friend

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In general

Middle Management (Former Employee)
Baltimore, MD

I worked at Delaware North Companies as a contractor for more than 3 years

ProsDescent money if you work weekly.

ConsYou are constantly asked to do work that is outside your normal job description. You are allow to eat a hot dog a game if you are working during a game. Work is seasonal with little or no room for growth. They hire and receive money for getting new employees from outside the company which allows little growth within. There is no designated time when you are allowed to leave and are expected to ask permission to leave. Even after working long days. No overtime. Meaning you do not get paid time and a half after working forty or more hours a week unless in union within the company which is not optional.

Advice to Senior ManagementPlay fair.

No, I would not recommend this company to a friend

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They do not invest in good management

Server (Former Employee)
Houston, TX

I worked at Delaware North Companies full-time for more than 10 years

ProsGood money, decent benefits, job security

ConsWhere and the position was union, and a lot of employees got away with far too much. The management were generally awful with bad attitudes. When a good manager came in, it never took them long to realize that the upper management would not really give them the resources to be successful or discipline correctally. Therefore employees and managers all run around doing whatever they like and people who want to come to work and follow rules and go home have to deal with complete unproffesionalism.

Advice to Senior ManagementInvest in really developing management and following disciplinary guidelines. Also, just because you are in an airport and there are little options for customers does not mean that the restaurant does not need certain things like forks. General rule of thumb.....If the staff needs forks get them.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hate this job and company, Bad Management

Concessions (Former Employee)
Minneapolis, MN

I worked at Delaware North Companies full-time for less than a year

ProsWork in a stadium
Work in sports
Great pay per hour
Weekly Paychecks

ConsWorking in food sucks
Working in a confusing environment
Working in a fast-paced environment
Not getting proper training
Bosses treat you unfair

Advice to Senior ManagementDon't just have a orientation for rules and regulations along with videos, show people on the job training that same day. PEOPLE need to know if they will like the JOB.

No, I would not recommend this company to a friend

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Inconsistent, very inconsistent and inconsiderate

Stand Manager (Current Employee)
Atlanta, GA

I have been working at Delaware North Companies full-time

ProsGood company for promotions
Always hiring

ConsUpper management from department managers up are horrible. They give poor direction to other members of management. They pay bottom of fhe barrel and get way more out of you than what they deserve. Very inconsiderate of your time if you are not in the "favorites club". They cut hours from the associates and don't have any coverage to fill in, an then complain to the associate for OT.

Advice to Senior ManagementBe more considerate. Ever wonder why your tunrover rate is so high? Rude upper management, trashy pay rates, and no REAL solid plan. Don't make up rules and expectations as you go.

No, I would not recommend this company to a friend

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Horrible yet pay rate was good

Seasonal Various (Former Employee)
Nashville, TN

I worked at Delaware North Companies as a contractor for more than a year

ProsGood pay and hours great for people with no lives

ConsNo real hours and only seasonal. Racist individuals, no team effort

Advice to Senior ManagementChoose non racist employers for higher power.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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This company is very unprofessional and disorganized.

Cashier (Current Employee)
Hollywood, FL

I have been working at Delaware North Companies full-time for more than a year

ProsYou get paid above minimum wage. If you do as you told and follow the rules you will survive in this company.

ConsThis is only a company that should be used as an experience gaining job not a career. Favoritism is an understatement.

Advice to Senior ManagementHire less people not more. And during the interview the question they should be asking is what is the meaning of respect to them in regards to them being bilingual.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Delaware North Companies – Why Work for Us?

Delaware North: A Hospitality Management Company A GLOBAL LEADER IN HOSPITALITY AND FOOD SERVICE Providing memorable experiences is nothing new for Delaware North. We’ve been doing it for nearly 100 years in many of… Full Overview

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Glassdoor is your free inside look at Delaware North Companies reviews and ratings — including employee satisfaction and approval rating for Delaware North Companies CEO Jeremy M. Jacobs . All 18 reviews posted anonymously by Delaware North Companies employees.