Delaware North Companies

  www.delawarenorth.com
  www.delawarenorth.com

Delaware North Companies Reviews

Updated November 3, 2014
Updated November 3, 2014
181 Reviews
3.3
181 Reviews
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Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
58 Ratings

Review Highlights

Pros
  • The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park (in 11 reviews)

  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 7 reviews)


Cons
  • Some really shady characters at upper management level and some really horrible units (in 9 reviews)

  • Paid well but no loyalty to long standing management, No work/life balance (in 5 reviews)

More Highlights

27 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great college job. Poorly managed at most levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissary Manager in Charlotte, NC
    Former Employee - Commissary Manager in Charlotte, NC

    I worked at Delaware North Companies full-time (more than 3 years)

    Pros

    game day operations are fun and enjoyable. Pay is ok for someone in college or high school

    Cons

    company is very poorly managed. No future of moving up as you are pretty much expendable.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA

    I have been working at Delaware North Companies full-time (more than 10 years)

    Pros

    Some great managers and properties with great values. OK pay but not great benefits.

    Cons

    Some really shady characters at upper management level and some really horrible units. This company has identity problems in some areas of the country with questionable leadership.

    Advice to ManagementAdvice

    First to take guest path back to Buffalo. It is a joke at unit level as you can try your hardest to come in once a year and push something down your throat. If you want it to be successful stop showing stupid videos and letters of executives at corporate office saying it's important and start practicing it from top down. TOP BEING BUFFALO. Second, stop telling everyone it's a family business. It is more corporate and no one wants to be a part of the Jacobs family as they are so distant and so unlikable. Just greedy people that are more worried about the bottom dollar than the people that are sacrificing for the company. That's not family. The worst part is that they are so out of touch leadership isn't realizing the culture shift.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    To many responsibilities and not enough staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor in Victor, NY
    Former Employee - Supervisor in Victor, NY

    I worked at Delaware North Companies full-time (more than an year)

    Pros

    I worked at the Seneca Travel Plaza. The pay was reasonable, a bit over min. wage and after my promotion I was given a dollar raise. The company itself was beneficial for my family where when I needed time off, they'd be reasonable to bend the schedule.

    Cons

    Management itself is unreasonable when it comes to fitting the needs of the staff. Understaffed even during the busiest time. They promoted a employee to trainer where he didn't have any of the necessary people skills in order to fullfll his duties, two people quit because of his work attitude. Management often blames employees and vise versa instead of looking at the overall problem of being overworked and not enough support.

    Advice to ManagementAdvice

    Talk to your employees and meet their needs as a whole. Don't allow upper management to make them feel like they need to meet unfair expectations. Lead by example; don't promote a rule or guideline and not follow it yourself. No cell phone policy? Get off your cell phone. More cleaning? Pick up a broom. Want employees to work harder? Be out there in the mess instead of on the sidelines.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not employee friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North Companies full-time (more than an year)

    Pros

    Working conditions were ok. 401k plan was very good. Equipment and condition of facilities were adequate. Shifts were good, very little flexibility but not much Overtime, did not over work the employees.

    Cons

    Constant turnover caused by poor management. Worked in a department where we were asked to do things that at times crossed the line of ethical. Pay scale was VERY low compared to other companies. Constant change of rules, and the way policies were applied to employees was not consistent

    Advice to ManagementAdvice

    Take care of your employees, quit changing the rules of the game in the middle. Consistent use of policy across all lines would have been a great idea. Do not think that upper management is in touch with the workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Old School Thoughts and Processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies

    Pros

    There is great potential with this company. The company has great ideas about new projects along with partnerships for the future.

    Cons

    The old school culture of work hard with no work life balance. The thought of your only working hard only when you get down an dirty, regardless of title. The stifle creativity and does not build any time of team/family atmosphere. Teams are not set up for success

    Advice to ManagementAdvice

    To build a more balance team with skill sets to make sure people compliment each other. To move forward in this work world in the future you have to look outside the box.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    not much chance of getting a decent raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laundry At Lodge in Geneva, OH
    Former Employee - Laundry At Lodge in Geneva, OH

    I worked at Delaware North Companies full-time (more than 5 years)

    Pros

    noneok for a summer job.

    Cons

    not very good at training and leadership could be confusing as to who to listen to. always changing things but get nowhere. there seems to be favorite who can get away not doing their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Disorganized and no communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Snack Bar Attendant in Syracuse, NY
    Former Employee - Snack Bar Attendant in Syracuse, NY

    I worked at Delaware North Companies full-time (less than an year)

    Pros

    I worked at an airport as a Snack Bar Attendant. There were a lot of fun people to work with. Also not bad pay for what the job was. The overtime rate is awesome, and I worked a lot of overtime.

    Cons

    Where I worked it was extremely disorganized. I worked at an airport, and there were days I would work 12 hour days (Awesome overtime rates!), but I would get a call to go to another retail store in the airport, then run into my supervisor halfway there and get yelled at for leaving my current store (which did have another employee there), even though I got a call two minutes before to switch. No communication and disorganized.

    Advice to ManagementAdvice

    Need to work on organization and communication within their divisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Depends on where you are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies full-time (more than an year)

    Pros

    There are many kind hearted people working in the company.
    You get discounts to other Delaware North locations, if you have the time off to do so.

    Cons

    Expect to have the workload of 2 or 3 people. They will anticipate your willingness to work 80+ hrs a week - without compensating you for the additional work. Management does not understand or care what they're doing to the staff below them. Training is abysmal and disorganized.

    Advice to ManagementAdvice

    Payroll may be a big cost, but you would have less turn-over if your staff didn't feel over-worked and under-appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Hit or Mis with Delaware North Companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies

    Pros

    Working for DNC can be a fun and rewarding place. However it all depends on your department and manager. Each location and each manager has various ways to handle their employees. Each location is different.

    Cons

    I really feel that they limit employees capablities. If you are a person that can do several things just know they dont want or expect you to do that. Whatever job title you have that is what they expect you to do. At least that is how my location was. They are not big on Team work but yet they preach it in orientation.

    Advice to ManagementAdvice

    I would say get to know your employees. Dont assume that someone isnt capable of doing other task. Most people like to be part of the team and involved. Remember a title and a postition is just that. That title doesn't define who you are and what you can do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Stress, frustration, decreasing benefits...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies full-time (more than 8 years)

    Pros

    Dealing with the public is always interesting and challenging. Many long term employees are dedicated and do a good job. Health benefits are pretty good. 401K is good.

    Cons

    Senior management - Directors - are completely out of touch with operations. Middle management is expected to do administrative, supervisory and line workers jobs. They expect departments to operate with no people then complain when everything isn't done perfectly. The work environment is extremely chaotic, disorganized and stressful because there is no communication from the bottom up. Lots of opportunities for employees to voice their criticism but no one will say a word for fear of retaliation. There is a lot of favortism. Salary personnel are promised vacation and holidays but don't get to use them because of chronic under staffing. None of the line staff will put in for promotions because they see what the supervisors and managers have to deal with. The longer you are with the company the less benefits you get. When someone quits or gets fired they just push the work onto other employees until they fill the position - if the fill the position at all. Decisions by management create angry customers who say they are not coming back, but when line workers tell the management why customers are not coming back they do not listen - instead they focus on secret shop scores and try to tell associates if they smiled more and used the guest's name business will come back. Very unrealistic.

    Advice to ManagementAdvice

    Have a truly anonymous way for associates to tell what is on their minds. Have the GM meet with mid-level managers and line associates one on one to find out how the directors are doing. Develop a system where line level associates can evaluate their supervisors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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