Delaware North

www.delawarenorth.com
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Delaware North Reviews

Updated January 31, 2015
Updated January 31, 2015
41 Reviews
1.0
41 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
41 Ratings

Review Highlights

Pros
  • The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park (in 11 reviews)

  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 7 reviews)


Cons
  • Some really shady characters at upper management level and some really horrible units (in 9 reviews)

  • Paid well but no loyalty to long standing management, No work/life balance (in 5 reviews)

More Highlights

41 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stand Attendant (Concessions Department)
    Current Employee - Stand Attendant (Concessions Department)

    I have been working at Delaware North

    Pros

    You gain new skills because you will have to learn how to do everything...

    Cons

    Very very very poor management at dfw airport. Always short staffed. Can end up working by yourself with a line of customers. They lie about your benefits. Management never know the answers to simple questions like vacation time or health insurance. They will give you a number to call. Just horrible

    Advice to ManagementAdvice

    Replace GM. Get managers who know what there doing and actually care. Promote from within

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Pay was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Austin, TX
    Former Employee - Supervisor in Austin, TX

    I worked at Delaware North

    Pros

    pay was good, good perks

    Cons

    Long hours and lazy managers

    Advice to ManagementAdvice

    help your supervisors more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    100% Negative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Staff in Buffalo, NY
    Former Employee - Legal Staff in Buffalo, NY

    I worked at Delaware North full-time (less than a year)

    Pros

    I hated it from Day 1.

    Cons

    I worked for the DNC Legal Department for six months and experienced nothing but bullying and harassment while working for the senior legal counsel at that time. He was one of the most horrible people I have ever met. It was such a negative experience that I left the legal field for over four years. It has been over 15 years since I worked there and it still has an impact on me.

    Advice to ManagementAdvice

    None because they don't care.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North full-time (more than 3 years)

    Pros

    Preferred working for the sport's subsidiary over the gaming subsidiary. Better management overall.

    Cons

    Management will only look out for themselves and if they make a mistake they will throw someone else under the buss just so they don't get in trouble. Seen a handful of other management/entry level employees gets fired over something they had little to nothing to do with.

    Does not promote internally, or promises promotion and then goes for less experienced external canidate so they can pay them less.

    Advice to ManagementAdvice

    Find management that cares more about the company than themselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Nothing good to say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North full-time (more than a year)

    Pros

    Meal Card. Pay for parking

    Cons

    There is an Overtime culture and no training but learn on the fly and be ready to be criticized if you don't get it mentality

    Advice to ManagementAdvice

    Get rid of the old guard. Teach them people skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Ontario, CA DNC is a HORRIBLE place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Ontario, CA
    Former Employee - Cashier in Ontario, CA

    I worked at Delaware North full-time (more than 3 years)

    Pros

    Coworkers MIGHT be nice. its a paycheck.

    Cons

    MANY-
    but main thing is the horrible managers that like to bully employees. (DAWN- horrible woman) Management takes advantage of TSA and security checkpoints. When inspectors or people they dont want to deal with come - (BBB, Health Department, Union Reps, even workers trying to collect their last check), they just wont let them up. Without an escort or a ticket, they cant come up. Once I even saw an inspector buy a cheap refundable ticket just to get up to inspect, they reported him to TSA. Because of Anti-Terrorist laws, its now illegal to buy a ticket without the actual intention of flying/ just to get past security.Think about it... Why would DNC managers NOT let these people up? Because they are low class and up to no good.
    I stuck this job out for a few years because I was helping my mom payoff our house. Being young and having no work history, i didnt have much options. Because of this, I saw the incredibly high turnover that they have here. I literally saw hundreds of different people come through here. Yes, there were some longterm/lifers, but id say 70% of people there lasted anywhere from half a shift to 3or 4 months. Most people just got really sick of the management.
    You have to park in an employee parking lot, and a shuttle picks you up. Then you have to go through security. So from the time you actually park, wait for the shuttle, and then make it through security, you no joke waste AT LEAST 20-30 minutes out of your day - EVERY MORNING, without fail.That adds up. Thats like 2-3 hours a week that you are "at work", yet not getting paid.
    By the way -Not getting paid? These guys have been in several class action lawsuits for not paying overtime. many times I dealt with this BS myself.
    Also many customers are nice, BUT many are VERY VERY RUDE and they are aggravated because they missed a flight, are traveling tired and hungry, and are just looking to vent/blow up on someone. Because of very bad management, you will ALWAYS be out of certain items, which customers will (of course ) ALWAYS want and lose their minds over. Some of these people were beyond childish. Even then, I think the managers were worse.
    Last but not least, Im a Marine Corps Sgt, and even tho I've literally been dug through the mud in the Corps, I feel I was ALWAYS treated better and with much more respect in the Corps, even while getting hazed, yelled at, getting broken down mentally and physically. At least that served a purpose. The managers at DNC bully people simply because they feel they can, they are in somewhat of a loophole. Its literally too hard to check up on them because of TSA checkpoints. So they abuse what little power they have in life, to try and make themselves feel better by trying to bring others down. Maybe thats why bootcamp was easy for me, because DNC was a hostile workplace from hell that was even worse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Ruled by ignorant egomaniacal bullies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Delaware North full-time

    Pros

    Some interesting opportunities if you can stomach the humiliating sucking up required to advance.

    Cons

    SEXIST, bias, mean-spirited. The old boys club mentality is oppressive, all the women in any position of power are witches because they've clawed their way to the top.

    Advice to ManagementAdvice

    Pay attention to the talent you are lucky enough to lure in to you clutches.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Upper Level Management very big on Congratulating each other and expecting others to bow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North full-time (more than a year)

    Pros

    Company has a long history of Unions.

    Cons

    No bonus, low pay and ultra conservative. Only work here if you have no other options.

    Advice to ManagementAdvice

    Why does the elder Jacob insist everyone, including his family, refer to him as "The Chairman"?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Yellowstone Nat Park - Employees treated bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sales Associate in Yellowstone National Park, WY
    Former Contractor - Sales Associate in Yellowstone National Park, WY

    I worked at Delaware North as a contractor (less than a year)

    Pros

    Exploring Yellowstone National Park is great, 2 consecutive days off, make friends, seasonal work only

    Cons

    Management treats employees bad, overworks the older folks, split shifts

    Advice to ManagementAdvice

    Treat employees better and they will return.

    Doesn't Recommend
  11.  

    Dishwasher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dish Washer in Orchard Park, NY
    Former Employee - Dish Washer in Orchard Park, NY

    I worked at Delaware North full-time (less than a year)

    Pros

    Weekly Paycheck, Chance to meet the players

    Cons

    Bottom of the food chain, Long Hours, Not for everyone

    Advice to ManagementAdvice

    Increase the pay wage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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