Delaware North Reviews

Updated April 12, 2015
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2.0
31 Reviews
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Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
5 Ratings

31 Employee Reviews

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  1. I wouldn't go back for $30 hr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Suite Runner in East Rutherford, NJ
    Former Employee - Suite Runner in East Rutherford, NJ

    I worked at Delaware North full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I got to see a Super Bowl in person.

    Made some really good friends

    Good company to have on your resume if you want to be in hospitality

    Cons

    Pay was high, but not high enough for the work

    Suite attendants toss you $5 then treat you like their private slave

    Supervisors are clueless. Don't care if their a supervisor or not, of theyre there for their first year and a runner is there in the 5th year, then the runner knows the place better

    They hire ANYBODY with a pulse

    Advice to Management

    Stop playing favorites

    Stop hiring anyone that walks in

  2. Helpful (1)

    Be Cautious with this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Blacksmith in Yosemite Village, CA
    Former Employee - Blacksmith in Yosemite Village, CA

    I worked at Delaware North

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    1) Housing
    2) Fun area
    3) Safe Area
    4) Neat People
    5) Possible resume building
    ...........Homeless or in bad area- great deal

    6) Sportspersons can get their day in as nature people

    Cons

    This company is organized around the concept of chaos....

    1) That is you will not know why or what is going on. They will tell you.
    2) Low of Rights, Diplomacy and Feedback if not Zero.
    3) Guile is nasty thing and you find that here
    4) This an (Alcoholics Paradise): 80% or so are heavy drinkers, proud alcoholics
    5) It is anti Leaning Environment ---Many People here though living for years in this wonder could not tell you the flora, the fauna or any geological aspect of the park. They have no stories of the parks history, or any knowledge of the area: trails, time, distance, ease and way. Cultural Capital in this Company is flat Zero!
    6) They tend put people in lead positions with severe self esteem issues: that leads to them shutting you down to prove their worth.
    7) It is High School Campus, maybe Freshman College (Party Scene) for most and the mentality.
    8) SSA People and those wounded and strife, really have been so badly beaten by the system and the current system of American thought, they have no questions or any voice - and this company will Give them none. TIcket to Work Profits from this as the DNC - they get huge money to get these people. I see no attempt for them but to serf the DNC .

    -------------------This not a company you come to advance in. It where you come to party, continue an alcoholics lifestyle or for the poor -- A safe place, which is better than the streets and death sentence there in the jails. For them - they understand to bow low, good workers, who will never walk a trail or know thing about the park for the most part. Many a good person I have seen destroyed here. Many a good person - will say this

    DNC treats its people like (Sh) and worse and leave the company disillusioned, bitter and angry. I cannot tell you how many times you hear this, over and over again.

    Advice to Management

    Be Honest, do not use ruses and guile
    Promote cultural capital and learning
    Dialogue is not a crime
    Feedback is not a crime
    Hire a systems analyst, so you actually have functioning park/work environment
    Do follow OSHA, in you workplaces
    Put all you alcoholics in the same area, ( close that off) allow the others to be allowed to breath
    Try to look people as Human Beings not as work units and less
    Never Hire Managers or Leads that need to prove their self worth at the expense of others ( Constant Problem with You)

    Or it maybe all the above suits the management by chaos or regression tactics seen in the world to this date.

  3. Former Chicago Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Chicago, IL
    Former Employee - Customer Service in Chicago, IL

    I worked at Delaware North full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The interview process was quick and relatively simple. I felt that I knew what was required of me when I came into the job.

    Cons

    The management structure is cut throat and condescending. Working in the office setting, hard work is often not appreciated, and communication is poor. There is no upward mobility, payment / benefits was far below similar positions at other companies. I was not told there was a risk of getting laid off post-season for my position, and was let go, with the assumption that I would return with the start of a new season.

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  5. Stand Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stand Lead in Mansfield, MA
    Former Employee - Stand Lead in Mansfield, MA

    I worked at Delaware North

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Room to grow, Seasonal work, cash and food handling experience, and a relaxed atmosphere. I always felt comfortable speaking with managers as well as my coworkers.

    Cons

    The pay wasn't great and the hours were long. Depending on the concerts sometimes I was out at 1 or 2 am and back in at 3 pm. The managers weren't always on the same page. Saw managers eat on the job but fire attendants who did the same.

    Advice to Management

    Make sure you all get on the same page as managers. Hold more meetings.

  6. Helpful (4)

    Great college job. Poorly managed at most levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissary Manager in Charlotte, NC
    Former Employee - Commissary Manager in Charlotte, NC

    I worked at Delaware North full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    game day operations are fun and enjoyable. Pay is ok for someone in college or high school

    Cons

    company is very poorly managed. No future of moving up as you are pretty much expendable.

  7. Helpful (4)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA

    I have been working at Delaware North full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Some great managers and properties with great values. OK pay but not great benefits.

    Cons

    Some really shady characters at upper management level and some really horrible units. This company has identity problems in some areas of the country with questionable leadership.

    Advice to Management

    First to take guest path back to Buffalo. It is a joke at unit level as you can try your hardest to come in once a year and push something down your throat. If you want it to be successful stop showing stupid videos and letters of executives at corporate office saying it's important and start practicing it from top down. TOP BEING BUFFALO. Second, stop telling everyone it's a family business. It is more corporate and no one wants to be a part of the Jacobs family as they are so distant and so unlikable. Just greedy people that are more worried about the bottom dollar than the people that are sacrificing for the company. That's not family. The worst part is that they are so out of touch leadership isn't realizing the culture shift.

  8. Helpful (1)

    To many responsibilities and not enough staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor in Victor, NY
    Former Employee - Supervisor in Victor, NY

    I worked at Delaware North full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked at the Seneca Travel Plaza. The pay was reasonable, a bit over min. wage and after my promotion I was given a dollar raise. The company itself was beneficial for my family where when I needed time off, they'd be reasonable to bend the schedule.

    Cons

    Management itself is unreasonable when it comes to fitting the needs of the staff. Understaffed even during the busiest time. They promoted a employee to trainer where he didn't have any of the necessary people skills in order to fullfll his duties, two people quit because of his work attitude. Management often blames employees and vise versa instead of looking at the overall problem of being overworked and not enough support.

    Advice to Management

    Talk to your employees and meet their needs as a whole. Don't allow upper management to make them feel like they need to meet unfair expectations. Lead by example; don't promote a rule or guideline and not follow it yourself. No cell phone policy? Get off your cell phone. More cleaning? Pick up a broom. Want employees to work harder? Be out there in the mess instead of on the sidelines.

  9. Not employee friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working conditions were ok. 401k plan was very good. Equipment and condition of facilities were adequate. Shifts were good, very little flexibility but not much Overtime, did not over work the employees.

    Cons

    Constant turnover caused by poor management. Worked in a department where we were asked to do things that at times crossed the line of ethical. Pay scale was VERY low compared to other companies. Constant change of rules, and the way policies were applied to employees was not consistent

    Advice to Management

    Take care of your employees, quit changing the rules of the game in the middle. Consistent use of policy across all lines would have been a great idea. Do not think that upper management is in touch with the workers.

  10. Old School Thoughts and Processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is great potential with this company. The company has great ideas about new projects along with partnerships for the future.

    Cons

    The old school culture of work hard with no work life balance. The thought of your only working hard only when you get down an dirty, regardless of title. The stifle creativity and does not build any time of team/family atmosphere. Teams are not set up for success

    Advice to Management

    To build a more balance team with skill sets to make sure people compliment each other. To move forward in this work world in the future you have to look outside the box.

  11. not much chance of getting a decent raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laundry At Lodge in Geneva, OH
    Former Employee - Laundry At Lodge in Geneva, OH

    I worked at Delaware North full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    noneok for a summer job.

    Cons

    not very good at training and leadership could be confusing as to who to listen to. always changing things but get nowhere. there seems to be favorite who can get away not doing their jobs.

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