Delivery Agent Reviews

Updated July 24, 2015
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Mike Fitzsimmons
4 Ratings

Pros
  • Good compensation, great benefits, great work/life balance (in 4 reviews)

  • They have an unlimited vacation policy and treat employees as adults (in 5 reviews)

Cons
  • Expect long hours and weekend hours as the norm (in 5 reviews)

  • On the January 2013 reorganization - this was honestly less of a reorganization and much more about office politics at its absolute worst (in 4 reviews)

More Pros and Cons

13 Employee Reviews

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  1. Helpful (5)

    Downward Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Delivery Agent full-time

    Pros

    -Smart colleagues. -When the kitchen is stocked with snacks, IT'S STOCKED! -Great experience to put under your belt. -Noteworthy projects. -Unlimited PTO.

    Cons

    -Empty questions that go unanswered for weeks. -The good snacks disappear 2 days later. -A handful of mangers are not qualified managers. -Outdated trends and technology. -Unlimited PTO, not quite as glamorous as it may sound.

    Advice to Management

    Make time to talk with the people who actually do the work. Get insight from those who run the day-to-day operations.


  2. Helpful (3)

    Zero Vision.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Delivery Agent full-time

    Pros

    There is a great team here that actually executes. I've worked along some brilliant individuals who have great ideas. There's some interesting projects in the works too that could be successful but need some realignment.

    Cons

    The captains of this ship have zero vision. Completely disconnected from what is relevant in the tech space, I'm not sure if anyone is even on social media or is aware of it. Communication is terrible, as good ideas and feedback get constantly looked over. Not to mention no real clear management roles as acquired companies act like cowboys starting their projects without CEO knowledge/approval.

    Advice to Management

    Someone step up and right this ship, there is a lot of good here.


  3. Helpful (3)

    So Much to Offer, But So Little to Give

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Delivery Agent full-time

    Pros

    There are glimmers of brilliance at Delivery Agent. The vision is one that draws people in but it doesn't take long to see the mess that lies beneath the veneer. There are a few bright leaders in the company who understand what's required, but they are mostly on different pages in the playbook due to lack of communication. The vision for fully integrated TV commerce is a worthwhile endeavor. This company has made great strides and stands a chance of punching through. One to watch. That said, if turns out to be truly worthwhile, expect Apple, Amazon or another big player to step in and make Delivery Agent disappear. Good for leadership and investors.

    Cons

    Unilateral top-down decision making has replaced what was once a reasonably collaborative environment. Great leaders lead, period. One gets the feeling that much of the senior leadership team is biding its time. If an IPO doesn't come to fruition soon, you might expect significant turnover at the top. I would encourage the leadership team to start a book club and read Crossing the Chasm. I think the company finds itself trying to grow up and not knowing how. It's not suffering any problem different from many who have gone before, but the waters are treacherous and tumultuous. If the wrong person in the boat stands up, the whole thing can sink quickly.

    Advice to Management

    Mr. President/COO, restore some latitude and authority to your org leaders. Stop trying to change the culture of the company with a single brush stroke just because it worked last time.


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  5. Helpful (16)

    Chaos central and soul sucking cesspool of political inbreds.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Delivery Agent full-time (More than 3 years)

    Pros

    Some employees are engaged, talented and if not hindered by blinkered lack of direction, do some great things. Location. Co-workers.

    Cons

    No job growth, zero training, negative career path opportunities. People are promoted based on whether or not VP likes you (must possess killer brown nose capabilities), and/or if it's possible for management to take direct credit for any successes you may personally have. Surreal environment during performance reviews- people get physically ill and cry- even the ones with Herculean accomplishments under their belts. Extremely unequal treatment regarding work from home policy and promotions. Too many Dish Network types, operating with Paleolithic management style. Mad Men philosophy of gender- not from the ranks of plebes, just the people who control your fate. Laughable references about 'culture'- which as other before me have noted, is not determined by the content in the refrigerator or the ping pong table. CULTURE is whether or not employees feel valued, heard, part of the team. Culture is not a gimmick, it's a value system. Lastly, the 'unlimited vacation policy' is a scam in order to seem on par with other Silicone Valley tech/media companies. Keeps from giving 'statutory' vacation days and/or payout when you leave. Also, since DA is chronically understaffed, you will always feel like taking days off is a real burden to your cohorts.

    Advice to Management

    None that they will EVER take.


  6. Helpful (6)

    Lots of opportunity if you are in technology as the team is small. People are generally good and try to be helpful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Unlimited Vacation, Relaxed Hours, great location for SF office.

    Cons

    Poor salary for bay area, old technology stack, small team and at times too many responsibilities and no real consequences.

    Advice to Management

    Too much of a grind at times, need to invest in an updated technology stack and processes. Get rid of dead weight, it's holding people back. Extremely high turnover and lack of documentation results in very few people knowing how to do anything.


  7. Helpful (6)

    We've lost our way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Sales
    Current Employee - Vice President Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delivery Agent full-time (Less than a year)

    Pros

    The company has the potential to truly dominate in so many ways across their advertising and commerce business units. There are pockets of talent within the company that are truly interested in change and moving the company forward. The company has some very strong strategic investors. The new CSO has some really great ideas, seems to be very well respected in the industry and is bringing in some top notch talent who want to impact the company and the culture. He has also helped elevate the industry respect and awareness of DA based on what I read. Acquisitions of Clean Fun and Music Today have brought some great talent and potential. The Clean Fun CEO is making very positive change happen and has amazing team and ideas. The Music Today GM can help make a positive difference. Teams are empowered to work autonomously.

    Cons

    The management of the company, especially those who've been with the company for 3 or more years are inhibiting the growth of the company. It is clear that the new CSO, Music Today GM and Clean Fun CEO are struggling because they are not given support from others on the executive team. It has taken a year or more for some of their work to take hold because of resistance to positive change. There is a very clear us vs them attitude, especially with the company and team that was acquired in Denver. The Denver team is arrogant (unwarranted) and stands to single handedly drive this company into a death spiral because of their clear desire to kill anything new or good for the greater DA good that may threaten their roles. I would bet our new CSO fails because the Denver team does not want to give up their hold on the Interactive TV business. While there has been some very strong new management whom have joined the company, the old timers seem to resist or fear change so much that they do not support the new management who clearly seem talented and have great ideas, enthusiasm and relationships. The attrition rate of this company and associated culture has got to be one of the worse a company can have. Companies that DA has acquired are not properly folded into the greater whole. The CEO and CFO are completely at odds with one another. The friction is painful to observe (this after 3 recent CFO's). There is no marketing done by a company who talks a good game about thought leadership. There is a complete lack of marketing chops and leadership. The engineering and tech support for the emerging business which seems to be our advertising business, is clearly lacking. New platform partners are signed and then left for months or year or more without and service or intent to service. It is only a matter of time before these partners lose faith or realize the truth.

    Advice to Management

    Get aligned as a team and work together. It is apparent that there are not clearly aligned goals and objectives. Work to change the culture in SF. The office is like a morgue. Support your new executive like Greg, Chas and Gabe. They have great ideas and are truly valued by many in our team. Don't let Denver desire to own everything stop the positive change these exciting executives can and are delivering.


  8. Helpful (8)

    Great opportunity to learn, but get out before it's too late

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Delivery Agent full-time (More than a year)

    Pros

    I have learned a ton while working at DA - there's no such thing as a job description here. What you're hired to do and what you end up doing will be completely different and your job will evolve over time with more and more responsibility. The people (non-managers) are great. I've made what could be life-long friends. Fun business trip opportunities and client dinners. Snacks and beverages in the office and you get to work downtown. Unlimited vacation.

    Cons

    Absolutely no structure and zero training because most likely no one else at the company has your exact job and as a result, most people don't even know what your job is. Zero company culture. All of the fun aspects of working for DA were kicked to the curb in January 2013. I see they added some pictures of the gingerbread house activity - don't let that fool you. Other than decorating gingerbread houses and a last minute happy hour, there was no holiday party this year. Very few company events and this is not a team-oriented environment (every-man-for-himself). Extremely poor management in all levels with the exception of a handful of people. Unprofessional behavior runs rampant and there is zero to little support. No real career growth. Sure, they promote people, but it's merely a title change with the expectation that you'll be working longer hours. Expect to work long hours - both in the office and from home.

    Advice to Management

    Instead of asking us to write reviews of the company on Glassdoor, implement some of our suggestions from the employee survey we took last year. Also, change the process for promoting people and do a better job of hiring people with the right skill set for the job they're given.

    Delivery Agent Response

    Jan 9, 2014 – VP, HR

    Thank you for the review and level of detail. This helps. We have job descriptions that we use for hiring, but as a small company roles and responsibilities tend to shift a lot. We realize some ... More


  9. Brief, miserable foray into wasted time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some big name clients. The kitchen is well stocked. Some of the people are nice.

    Cons

    Bad facilities, Half checked out producers, Disorganized team. Some of the merchandise is god-awful. No copywriters.


  10. Helpful (6)

    Going downhill ... or already there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Delivery Agent full-time

    Pros

    Cool content to work with, relatively nice (if demanding) clients, snacks.

    Cons

    Compensation well below other companies for same field, every 6 months a new round of layoffs and strategy shifts, and a CEO who only promotes whom he's buddies with versus whom has actually made a business impact. So many bad deals are signed with clients the money just flows out of the company with abandon. I wish I could count the number of times this company has changed strategy and direction. The technology is way behind the curve, the internal teams don't play nice. and you don't get ahead for doing great work and exceeding your goals. In fact, you are actually looked down on by your managers if you have the gall to ask about career advancement or god fobid a raise. Every employee here is updating their resume. I wouldn't be surprised if HR is the one who wrote the only positive review of Delivery Agent on this site.

    Advice to Management

    The board should see what's going on here, but since they don't, senior management should get a clue. 8+ years of losing money on bad deals does not a good business make.


  11. Helpful (3)

    Interesting clients with whom to work but, ultimately, the DA experience is frustrating and maddening.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Delivery Agent full-time (More than 5 years)

    Pros

    Most of the people are nice. Working with the entertainment industry makes it fun. The environment is fast-paced (which I like) and you're forced to keep up if you don't want to fall off.

    Cons

    Execution, execution, execution. Seemed like every year there would be a shake up, strategy review, re-org and then start all over.

    Advice to Management

    Stop playing favorites and treat the employees right. They're underpaid and I know of quite a few people who haven't received raises/bonuses in a long time. Stop pulling people from one department to another. Ultimately, everyone is on the same team, but each department should be able to pull their own weight. If they can't, then find someone who will get it done. Don't just have someone from another department cover. It's like using a band-aid when a tourniquet is needed.



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