Delivery Agent

  www.deliveryagent.com
  www.deliveryagent.com

Delivery Agent Reviews

Updated September 28, 2014
Updated September 28, 2014
58 Reviews
2.8
58 Reviews
Rating Trends

Recommend to a friend
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Mike Fitzsimmons
28 Ratings

Review Highlights

Pros
  • Good work/life balance, there are few times I work late or weekends, but they are rare (in 4 reviews)

  • They have an unlimited vacation policy and treat employees as adults (in 5 reviews)


Cons
  • Long hours are necessary, and partners/clients can be very demanding (in 5 reviews)

  • The Management has no idea what they are doing-- poor leadership (in 3 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    We've lost our way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Sales
    Current Employee - Vice President Sales

    I have been working at Delivery Agent full-time (less than an year)

    Pros

    The company has the potential to truly dominate in so many ways across their advertising and commerce business units.

    There are pockets of talent within the company that are truly interested in change and moving the company forward.

    The company has some very strong strategic investors.

    The new CSO has some really great ideas, seems to be very well respected in the industry and is bringing in some top notch talent who want to impact the company and the culture. He has also helped elevate the industry respect and awareness of DA based on what I read.

    Acquisitions of Clean Fun and Music Today have brought some great talent and potential. The Clean Fun CEO is making very positive change happen and has amazing team and ideas. The Music Today GM can help make a positive difference.

    Teams are empowered to work autonomously.

    Cons

    The management of the company, especially those who've been with the company for 3 or more years are inhibiting the growth of the company. It is clear that the new CSO, Music Today GM and Clean Fun CEO are struggling because they are not given support from others on the executive team. It has taken a year or more for some of their work to take hold because of resistance to positive change.

    There is a very clear us vs them attitude, especially with the company and team that was acquired in Denver. The Denver team is arrogant (unwarranted) and stands to single handedly drive this company into a death spiral because of their clear desire to kill anything new or good for the greater DA good that may threaten their roles. I would bet our new CSO fails because the Denver team does not want to give up their hold on the Interactive TV business.

    While there has been some very strong new management whom have joined the company, the old timers seem to resist or fear change so much that they do not support the new management who clearly seem talented and have great ideas, enthusiasm and relationships.

    The attrition rate of this company and associated culture has got to be one of the worse a company can have. Companies that DA has acquired are not properly folded into the greater whole.

    The CEO and CFO are completely at odds with one another. The friction is painful to observe (this after 3 recent CFO's).

    There is no marketing done by a company who talks a good game about thought leadership. There is a complete lack of marketing chops and leadership.

    The engineering and tech support for the emerging business which seems to be our advertising business, is clearly lacking. New platform partners are signed and then left for months or year or more without and service or intent to service. It is only a matter of time before these partners lose faith or realize the truth.

    Advice to ManagementAdvice

    Get aligned as a team and work together. It is apparent that there are not clearly aligned goals and objectives.

    Work to change the culture in SF. The office is like a morgue.

    Support your new executive like Greg, Chas and Gabe. They have great ideas and are truly valued by many in our team. Don't let Denver desire to own everything stop the positive change these exciting executives can and are delivering.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 7 people found this helpful  

    Thought there was potential - but not inspiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delivery Agent full-time (more than an year)

    Pros

    I read a lot the non-HR written reviews (those that weren't 5s batched together) coming into this job about a year ago. So, to be fair, I was somewhat informed. My first week or two was really good. Learned some things, like the junior people and some of the leadership in Denver were impression. I also liked the fact that we'd go out for drinks and be able to talk about things other than work. Also, there's a lot of sports-talk, which I dig.

    Cons

    Unfortunately, after a short period of time I saw the realities. First off, the place is burning through cash and is cutting every corner. Additionally, some of the senior folks are simply unqualified. Two examples: The President is a joke. Seriously, the whispers behind his back are ridiculous. The more insecure he gets the more he lashes out. He likes to threaten and scare. I do think he's ever read a book on management. The Sr. Account guy is a sales guy and I don't think understands account management and P&L. Kinda weird. Finally, the business is lame. I mean, we sell swag. Hard to tell people that's your job. Sigh. Finally, the TV shopping thing is kind of odd. I mean, why would people just use their amazon app?

    Advice to ManagementAdvice

    Find the right people for the right job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    Great opportunity to learn, but get out before it's too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delivery Agent full-time (more than an year)

    Pros

    I have learned a ton while working at DA - there's no such thing as a job description here. What you're hired to do and what you end up doing will be completely different and your job will evolve over time with more and more responsibility.

    The people (non-managers) are great. I've made what could be life-long friends.

    Fun business trip opportunities and client dinners.

    Snacks and beverages in the office and you get to work downtown.

    Unlimited vacation.

    Cons

    Absolutely no structure and zero training because most likely no one else at the company has your exact job and as a result, most people don't even know what your job is.

    Zero company culture. All of the fun aspects of working for DA were kicked to the curb in January 2013. I see they added some pictures of the gingerbread house activity - don't let that fool you. Other than decorating gingerbread houses and a last minute happy hour, there was no holiday party this year. Very few company events and this is not a team-oriented environment (every-man-for-himself).

    Extremely poor management in all levels with the exception of a handful of people. Unprofessional behavior runs rampant and there is zero to little support.

    No real career growth. Sure, they promote people, but it's merely a title change with the expectation that you'll be working longer hours.

    Expect to work long hours - both in the office and from home.

    Advice to ManagementAdvice

    Instead of asking us to write reviews of the company on Glassdoor, implement some of our suggestions from the employee survey we took last year. Also, change the process for promoting people and do a better job of hiring people with the right skill set for the job they're given.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Delivery Agent Response

    Jan 9, 2014VP, HR

    Thank you for the review and level of detail. This helps. We have job descriptions that we use for hiring, but as a small company roles and responsibilities tend to shift a lot. We realize some ... More

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  5. 6 people found this helpful  

    Going downhill ... or already there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delivery Agent full-time

    Pros

    Cool content to work with, relatively nice (if demanding) clients, snacks.

    Cons

    Compensation well below other companies for same field, every 6 months a new round of layoffs and strategy shifts, and a CEO who only promotes whom he's buddies with versus whom has actually made a business impact. So many bad deals are signed with clients the money just flows out of the company with abandon.

    I wish I could count the number of times this company has changed strategy and direction. The technology is way behind the curve, the internal teams don't play nice. and you don't get ahead for doing great work and exceeding your goals. In fact, you are actually looked down on by your managers if you have the gall to ask about career advancement or god fobid a raise. Every employee here is updating their resume. I wouldn't be surprised if HR is the one who wrote the only positive review of Delivery Agent on this site.

    Advice to ManagementAdvice

    The board should see what's going on here, but since they don't, senior management should get a clue. 8+ years of losing money on bad deals does not a good business make.

    Doesn't Recommend
    Negative Outlook
  6. 3 people found this helpful  

    Interesting clients with whom to work but, ultimately, the DA experience is frustrating and maddening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Delivery Agent full-time (more than 5 years)

    Pros

    Most of the people are nice. Working with the entertainment industry makes it fun. The environment is fast-paced (which I like) and you're forced to keep up if you don't want to fall off.

    Cons

    Execution, execution, execution. Seemed like every year there would be a shake up, strategy review, re-org and then start all over.

    Advice to ManagementAdvice

    Stop playing favorites and treat the employees right. They're underpaid and I know of quite a few people who haven't received raises/bonuses in a long time. Stop pulling people from one department to another. Ultimately, everyone is on the same team, but each department should be able to pull their own weight. If they can't, then find someone who will get it done. Don't just have someone from another department cover. It's like using a band-aid when a tourniquet is needed.

    Doesn't Recommend
    Neutral Outlook
  7. 4 people found this helpful  

    Unprofessional. Scattered Brain. Everything is a Priority. Good Luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in San Francisco, CA
    Former Employee - Senior Manager in San Francisco, CA

    I worked at Delivery Agent full-time (less than an year)

    Pros

    During Q4, they offer free massages, free lunches, and other cool perks. It's also nice to work with well known media & entertainment brands.

    Cons

    Horrible work/life balance. Expected to work very long hours. Peers are unprofessional and competitive. Management has no idea what it's doing. The CEO is just as confused as any new-hire on Day 1.

    Advice to ManagementAdvice

    IPO is not the way to go. PLAN the EXIT Strategy wisely and Sell the company while it may still be worth something.

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    Has potential, but falls short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Delivery Agent

    Pros

    The company has a laid-back startup environment. Dress is very casual, and there's a lot of leniency and flexibility with hours and time off. Overall, people are pretty nice. Fully stocked kitchen - snacks, drinks, etc. Good benefits. Can be fun from time to time.

    Cons

    Even though people are pretty nice, stress and unfairness in the workplace can cause tension.
    Management is generally incompetent and uninvolved.
    Salaries are very low, especially for the amount of work.
    Very difficult to move up within the company.
    Employees get burnt out want to leave and are actively looking for jobs.
    Be prepared to have very little personal life - there's a lot of take-home work and a need to be constantly connected, whether it's after hours at home or you're on vacation.
    Company is not really growing or making money.

    Advice to ManagementAdvice

    More involvement and communication is really critical but currently lacking. It is very possible that you don't ever have a one on one with your manager, and reviews rarely happen - this needs to change company-wide. Needs to be better job growth potential - surprising to be told that DA doesn't like to hire within the company. I think the company is trying to make the right changes, but it has just been so unorganized for so long that it will take time. As long as management makes a continual motivated effort to remedy these problems, they'll be on the right path.

    Doesn't Recommend
  9. 2 people found this helpful  

    Did not know what I got myself into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delivery Agent

    Pros

    Great chance to work with TV Networks
    You actually learn a lot of current web technologies
    Free drinks and coffee
    HR is nice

    Cons

    No work/life balance
    You more or less have to work during the holidays
    Clients have all the power
    I was micro managed
    the coffee machine breaks a lot

    Advice to ManagementAdvice

    The management need to realize that the work force at DA is, incomplete and not balanced. Your bigger networks get the less support while your smaller networks get a crap load of support.

    Doesn't Recommend

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