Dell
3.3 of 5 3,430 reviews
www.dell.com Round Rock, TX 5000+ Employees

Dell Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.3 3,430 reviews

                             

71% Approve of the CEO

Dell Chairman and CEO Michael S. Dell

Michael S. Dell

(2,119 ratings)

60% of employees recommend this company to a friend
587 Employee Reviews Back to all reviews
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    The good, the bad, and the ugly at Dell.

    Anonymous Employee (Current Employee)
    Round Rock, TX

    ProsGood brand recognition, good products, good learning opportunity, flexible work from home, good pay and benefits (but bad health insurance)

    ConsPeople are too worried about how to make themselves safe before the next layoff, not how they can grow in their careers by doing the right thing for our customer.

    Advice to Senior ManagementConstant reorgs and layoffs over the last several years have eroded confidence and make it seem like leadership has no vision or strategy for how to get there. Its just a good ole boy network with people fighting to make sure they aren't the low man on the totem pole. Way too political instead of putting focus on customers and teams.

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    Up and Down

    Anonymous Employee (Former Employee)
    Round Rock, TX

    ProsThe people make Dell a good place to work. Good first and second level management. Individual contributors are dedicated to doing the best possible work.

    ConsToo many upper level management changes. No consistency in direction year on year. Management decisions prevent people from doing their best work.

    Advice to Senior ManagementMake a three year plan and execute it. If your sales people can't keep up with all of the different directions you take think of how the customers might feel.

    No, I would not recommend this company to a friend

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    Working for Dell has not been the greatest opportunity.

    Anonymous Employee (Current Employee)

    ProsDell has great time-off policies. You don't have to accrue time off when you're an associate.

    ConsCompensation is terrible. Very under paid for the amount of work and grief you deal with from customers

    Management is just plain awful.

    Advice to Senior ManagementCompensate your employees better. This is the main reason that employee turnover is so high.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Past Employee

    Senior Sales Manager (Former Employee)
    Nashville, TN

    ProsGood Pay, Great Benefits, 401k Match, Tuition Reimbursement, Paid Personal Time off, Chance for movement

    ConsStress, Stress, Stress. I have seen at least 1 person a year leave in an ambulance from a heart attack. Management is more concerned with KPI's than actually letting us do our job and selling Hardware/Services. Management leads with fear and are secretive about the direction of the company leading to mistrust from the floor. They also change their strategies often and do not give an idea to take shape and work before they are on to the next one. This leads to the feeling of incompetency's.
    While there is opportunity for movement. it is still a 'good 'ole boy's club' so promotions are not based on your ability to do the job or on merit but on how well you know how to network.

    Advice to Senior ManagementKPI's do not make a company money. Also, managing with fear will not get the best from your employees. You recently lost your most senior sales team because of this.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Oppressive atmosphere, poor job stability, poor management

    Test Engineer (Former Employee)
    Austin, TX

    ProsGood pay and benefits, good location if you like Texas

    ConsThousands fired on a whim, atmosphere of insecurity, really bad office surroundings and workspace, Capricious management direction! They always seem to be late to the party on new technology such as smart phones and tablets. Much technical work is now outsourced to China.

    Advice to Senior ManagementQuite trying to be Apple- you can't do it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Promising but ultimately a waste of time

    Software Engineer (Current Employee)
    Round Rock, TX

    ProsFlexible work schedule and location.
    Opportunities to work on new projects
    Pay above average
    Good benefits

    ConsHard to get promoted
    No recognition for working on extra projects
    No employee development whatsoever
    Managers are the absolute worst
    Constant change of VP & Execs
    Acts like a startup but has the redtape of large company
    Countless initiatives that die after a year or two and bring little value

    Advice to Senior ManagementHire good quality VP & Execs and give them time to make a difference. Keeping a revolving door of leaders means the entire company is lost. It's 5 years since Mr. Dell came back and the enterprise solution transformation has hardly happened.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Company in Crisis

    IT Project Manager (Current Employee)
    Round Rock, TX

    Prosnice work and life balance

    ConsHas challenges with execution . In the last year there has been two major reorganizations within my division- each time we are backsliding and chaos is created. it is not uncommon for people to have as many as five different bosses in three years. Roles and responsibilities are not clearly defined so people are stepping over each other and when it comes time to look for accountability - there is lots of finger pointing. Unclear what the Dell landscape will look like in three -five years.

    Advice to Senior ManagementDefine roles and responsibilities. Hold people accountable and share the plan for Dell strategy and how we will execute on the strategy. When the strategy is not clearly defined or understood - people make up their own. Define success and define how quality will be measured from the top - down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Will suck the life out of you.

    Sales (Former Employee)
    Oklahoma City, OK

    ProsCompany culture, month long training, cafeteria on site. leadership was ok and there was plenty of room for advancement... if you could hit your numbers.

    ConsConstantly changing the pay structure, not willing to listen to concerns of employees, driven only by the bottom line regardless of recession. i still hate talking on the phone thanks to this job.

    Advice to Senior Managementtake better care of your employees and it won't be such a revolving door of used car salesmen

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not so great

    Sales Representative (Former Employee)
    Austin, TX

    ProsCool people. Cool gadgets. Prizes and free food sometimes.

    ConsToo much mandatory overtime. Lame Desk space. Management people are jerks most of the time. Too much pressure. VERY pushy sales.

    No, I would not recommend this company to a friend

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    High stress, high pressure always in fear for your job.

    Account Manager (Former Employee)

    ProsGreat people to work with, good vacation/time off.

    ConsVery poor management. Too metric driven, they do not develop their people. Upper level management is completely disconnected from front line employees. Front line managers do not manage their people, they manage a number. It has gotten much worse over the last few years.

    Advice to Senior ManagementGet a clue on what is really going on in the trenches. Fix the broken tools we are forced to work with. Ask yourself why so many people are leaving the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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