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Dell Reviews in Glasgow, Scotland

3,722 Reviews
3.4
3,722 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,289 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

1 Employee Reviews Back to all reviews

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  1.  

    Entry level Hardware Support roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Analyst  in  Glasgow, Scotland (UK)
    Current Employee - Senior Technical Analyst in Glasgow, Scotland (UK)

    I have been working at Dell full-time for more than 5 years

    Pros

    - Professional Working environment
    - A Good start for those looking to get into Enterprise level infrastructure (from a hardware basis, Server/Networking/Storage)
    - Good resources to hand to assist employees improve knowledge if they are looking towards industry certificates
    - focuses a lot on the customer, what concerns they have and addresses them
    - There's a strong movement within the business to move away from Hardware support only to a services support structure
    - Benifits and compensation reasonable if nothing else

    Cons

    - If your not based in one of the main support hubs, career progression can be extremely limited as there isn't that much of an opportunity to develop
    - for those going out of their way for the business and assisting the business in various needs is not rewarded and instead criticized
    - For the type of work, too much emphasis on metric based results rather than letting staff do what is required to get the issue resolved

    Advice to ManagementAdvice

    The direction dell is taking now is right for how we need to evolve as a business, however this isn't being taking into consideration from a lower management perspective as they are looking to operate on basic targets with lack of understanding of the movement the business is undertaking

    Recommends
    Positive Outlook
    Approves of CEO

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