Dell

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Dell Reviews

Updated February 28, 2015
Updated February 28, 2015
287 Reviews
1.0
287 Reviews
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
287 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 557 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 245 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 170 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

287 Employee Reviews Back to all Reviews

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  1.  

    Dell Services Federal Government with the Centers for Disease Control is the worst place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Dell full-time (more than 10 years)

    Pros

    Having a Pay check and benefits

    Cons

    The Dell Services Federal Government with the Centers for Disease Control in Atlanta is run by low skilled,
     un educated people. What matters is your connection, NOT your education or skill.
    The management is afraid of college educated employees and having a college degree will get you punished on your carrier growth. What matters to get promoted is your friendship with the leadership.
    A high school graduate with years of experience is promoted to Senior Project Manager position and she was belittling employees with college degrees. She was demoting and firing employees who are more qualified.
    Dell bid the CDC contract low and started cutting the salaries of the employees. Some of the employees received a pay cut between 10-35% and they started to leave the company. The management didn't get any pay cut and those employees who are befriended with the management didn't get any pay cut.
    Nepotism is rampant on the CDC project. Low Skilled, un educated managers are running the CDC project.
    I wonder how the Centers for Disease Control gives the contract to such low skilled and un educated management that is running the project. Employee morale is so low and the company has such a worst management.

    Advice to ManagementAdvice

    Get rid of those low skilled managers. Qualified managers should be hired to run the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    chained to desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    ez to get sales job

    Cons

    chained to desk and shady sales practices

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful  

    They expect loyalty from their employees but have no loyalty to their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Dell full-time (more than 10 years)

    Pros

    The pay for internal positions is above average. The pay for field positions is good IF you are hired from outside Dell.

    Cons

    After ten years at Dell I could write a book of the "Cons" of working at Dell, but I don't have that kind of time.

    Managerial accountability is nothing but lip service at Dell. Even though they talk about such things as diversity, ethics, non-discriminating, and meritocracy it is anything but because of how their system is set up. They have systems in place to hold your direct manager accountable, (if you can prove it), but not their managers above them nor the hiring managers for internal postings. In other words, it's smoke and mirrors.

    For careers paths, Dell has a policy of not skipping pay grades which presents not only a problem for your career path but also for equal pay for the same job. Say you are moving from an inside sales position to a field sales position you have to go out at the base pay grade of say AE-1. But when someone is hired into that position from outside of Dell they go into the same position and responsibilities at an AE-2 or even AE-3 pay grade when they know nothing about how Dell "works" which is quite convoluted to most new hires: therefore, they are much less effective in the roles. Dell also finds that this isn't competitive enough to retain those veteran folks for long, so they opt to hire from the outside in rather than address the issue properly. So your choice is get screwed out of career path or get paid tens of thousands of dollars less than a less qualified peer. All of Dell's management knows this is a problem but no one wants to address it.

    Their system is broken, and even though they went private, (which should easily facilitate change), they continue down the same dysfunctional path of operation as they did when they were bound by the confines of a publicly traded company. In 10 years at Dell I have never seen any of the CEO's in the Nashville building, and I don't think Michael Dell has spent more than 20 minutes here during his tenure. He sure as heck doesn't seem to care about making functional changes for the better.

    Advice to ManagementAdvice

    The greatest leaders in American history, (Eisenhower, Patton, McArthur, etc), got off of their chairs in their offices to interact with the troops on the front lines to find out what was broken so they could fix it. I suggest the Dell leadership do the same thing. Reward people you have been loyal to Dell. Do what is right rather than what is convenient.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Very political environment to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Specialist in Santa Clara, CA
    Former Employee - Inside Sales Specialist in Santa Clara, CA

    I worked at Dell full-time (more than 3 years)

    Pros

    Reimbursement for the Gym, Nice facilities

    Cons

    Hard to get time off, cut back on basics like coffee, management out of touch with their employees. Hard to get time off.

    Advice to ManagementAdvice

    Promote a better culture

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Overworked, Underpaid. Unorganized MESS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Representative in Lincoln, NE
    Current Employee - Accounting Representative in Lincoln, NE

    I have been working at Dell full-time (more than a year)

    Pros

    They hire you fast! I got the job offer within hours of my first interview! Health insurance on day 1. 5% 401k match, vested right away.

    Cons

    Constant worry of being laid off. No training-sink or swim. Unfriendly software. Manager has NO idea what I do daily, so she was shocked when I turned in my year-end review. No bonus in 2 years, no raises in 2 years. Underpaid compared to market averages. Policies are not clear, or documented. Management plays favorites. They do not allow overtime, but expects us to work the job of 2-3 people (we are severely understaffed b/c people wont stay due to low pay). Time off is granted to management favorites. Building had a bedbug infestation and we weren't told about it until it was too late. Entire management team quit when layoff announcements were coming, and a new management team came in--they were not trained, and still aren't. We get into trouble because we work long days but then get in more trouble when we try to cut our overtime that we aren't allowed to have. Managers are moving our hours from one week to the next so that we don't get overtime. Team leads call in "sick" every monday, and there are no consequences. Facility is dirty and not maintained. Mouse infestation, bug infestation. Doors are broken a lot, and items are stolen from desks constantly.

    Advice to ManagementAdvice

    Don't offshore everything. Value your employees by offering a raise once in a while. Clean up the buildings. Get management out of their offices to see how overworked their staff is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Dell Inc pays well if you wanna put up with idiot management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology Analyst II in Oklahoma City, OK
    Former Employee - Information Technology Analyst II in Oklahoma City, OK

    I worked at Dell full-time (more than 5 years)

    Pros

    Pay and benefits
    Hours are reasonable
    Equipment is state of the art for x86

    Cons

    Management has no clue what individual contributors do nor are they interested

    Your just another brick in their wall

    Advice to ManagementAdvice

    Dump the stupid Tell Dell company survey and actually take a customer call every once in a while. Get out of the ivory tower and listen to employees, especially if they have some tenure there.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Creative: very Chaotic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time (more than 3 years)

    Pros

    Great Salary and Benefits, Flexible hours

    Cons

    Flexible hours = 24/7, Salary is over the top for Austin Texas. not a great place to work, atmosphere is dull, very fast pace with no respect to work life balance, Management is disconnected, lots of back stabbing, no job security.
    Overall: some jobs are just not worth the money.

    Advice to ManagementAdvice

    Company Values nothing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Dysfunction at its Finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Austin, TX
    Current Employee - Director in Austin, TX

    I have been working at Dell full-time (more than 3 years)

    Pros

    Work from home
    People are polite
    Compensation in line with industry

    Cons

    No innovation
    Sales strategy overhauled every 12 months
    Very little regard for individual contributors
    NO sense of teamwork among LOB's
    Little/NO investment in product or support
    Most BU's are run by absentee landlord with no direction
    Systems are completely disconnected from one LOB to the next
    The company is spreadsheet driven with very little customer focus

    Advice to ManagementAdvice

    Michael needs to be more involved as his senior leadership is taking him for a ride.
    Invest in product and customer facing people, the Dell name is suffering because of lack of investment.
    Reign in your GM's they are running amok building their own fiefdoms.
    Competition laughs at Dell, I was told by a competitor "Dell is where careers go to die"

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    A dinosaur stuck in the past

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA

    I have been working at Dell

    Pros

    Company brand, flexible work hours (if your manager agrees), Nice buildings / workspaces. Some people are good / friendly.

    Cons

    Culture clashes between Silicon Valley thinking (innovation) and the old Dell (sell more, increase revenue). Slow and encumbering processes that lead to delayed decision making, market timeliness. Big company... there are 15-20 people to do the work one person can do. Very disorganized (which may be understandable considering the mergers). Lack of informed leadership. Morale is low and management is losing good talent but doesn't appear to care. Salaries / bonuses are not on par with other Silicon Valley companies. Dell used to be a leader, but even after going private, still keeps following the "old way". Nothing new or exciting here.

    Advice to ManagementAdvice

    Respect and value your employees, their knowledge, creativity and skills. They are the backbone behind which Dell can forge new innovative paths.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Reston, VA
    Former Employee - Inside Sales Representative in Reston, VA

    I worked at Dell

    Pros

    Easy job. Not a lot of managers that will tell you to work. Had to make 100 calls per day.

    Cons

    Not steady. Laid off half of their workforce while I was there. Not a whole lot of direction. Managers do not care if you do well or fail. No one really has any authority. You can basically do whatever you want while you are working. No one cares.

    Advice to ManagementAdvice

    Get on your team to work. Never had a team meeting for how to reach goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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