Dell

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Dell Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

3.3 3,478 reviews

71% Approve of the CEO

Dell Chairman and CEO Michael S. Dell

Michael S. Dell

(2,152 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors(in 463 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed(in 156 reviews)


Cons
  • Work life balance can be a myth if you are a manager working with global team(in 145 reviews)

  • If you are looking for a position, stick to a senior management position(in 74 reviews)

231 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Delivery Director

    Delivery Director (Former Employee) Cary, NC

    ProsRemote worker, paid well, good benefits, some programs have excellent executive leadership, enabling collaborative delivery teams to communicate and work well together delivering a high quality of global customer service

    ConsSome executive leadership is detached and go through the corporate motions but have no clue what is actually going on as long as the financials appear to look good. They simply don't care. No work life balance. Top talent leaving Dell as a result of disorganization with privatization activities.

    Advice to Senior ManagementTake a fresh look at the real value added by Executive Directors. My experience is they are politically motivated and look out only for themselves. Expect Dell to lose Services business from Perot Services long term customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Hell at Dell

    Helpdesk (Current Employee) Nashville, TN

    ProsCafeteria had options, fast paced

    ConsAwful management, overly strict rules, overpriced food

    Advice to Senior ManagementTreat others the way you'd like to be treated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    A Logistics company trying to be something else

    Software Development Manager (Current Employee)

    ProsWhat is left of acquired companies
    Flex time
    Fair benefits

    ConsDell is primarily a logistics company that is trying to "transform" itself into something else. Two major issues is that it doesn't know what it wants to be and has no idea how to transform. People are seen as simply cogs in the great wheel and all that matters is headcount. Laying off a dozen cheap workers to gain one high priced executive of "stuff" is seen simply as a reduction of 8 heads so it must be good. No value placed on ROI - no real clue of what ROI means for people.

    Promotions and raises have been frozen for over 18 months (except at the executive level) with no end in sight. Career opportunities do not exist.

    Advice to Senior ManagementGo away. The upper tiers of management are causing far more harm than doing good. The organizations are so extraordinarily top heavy as to defy believe in the current business climate. Being able to pass a spreadsheet from one exec to another does not add value.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    4 people found this helpful  

    Horrible Management

    Anonymous Employee (Former Employee) Austin, TX

    ProsSalary was initially good. There "was" a nice bonus structure. There was periods when employees were the company celebrated successes, but those got cut, as did other things.

    ConsConstantly changing Managers. In a 3+ year span, I had about 6 different Managers. The overtime and high stress environment was awful and took a toll on my health to the point I had to make other career plans. Their "business model" that would help make employees successful and gain $$ in their stock, got pushed aside and ignored.

    Advice to Senior ManagementNone--management doesn't listen period.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Tough Green Card Policy for Immigrants

    Software Developer (Current Employee) Austin, TX

    ProsNice salary if you negotiate well.
    Nice perks and benefits.
    Flexible working

    ConsSo many. where should i start from.
    - No accountability in senior level II or above.
    - Immigrants has to wait for their Green Card for a longer period of time.
    - No salary hikes.
    - Nexus between senior level management it's like portraying and praising each others without any results.
    - All account managers manipulates the sheets and show everything as green.
    - No directions to junior level from higher management.
    - Internal Job portal is useless one keep applying for the requirements and never gets interview, All the hiring happens with in groups.
    - Frequent layoffs and people puts their names knowingly into the layoff lists to get money.
    - Less technical people on II level and above designated as Principle engineer.
    - No accountability from Marketing and product management , they are just visiting Las vegas every 2-3 months for promotion and after that nothing.

    Advice to Senior ManagementAsk your directors, senior principle engineer what are their out look for next quarter. Lean on green card policy for immigrants Dell is loosing good resources just cause of this. Scrutinize II level and above what is their technical compatibility with latest technologies.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Disapproves of CEO

     

    You are just a cost

    Anonymous Employee (Former Employee)

    ProsGood and benefits pay when you can land in the right organization that is not about to get the ax and sent off-shore. Work from home has it's pluses as well.

    ConsContinuous changing on-shore/off-shore strategies keeps everyone looking over their shoulder. They do not care about lives they disrupt. Three cycles of this over the last ten years and often hiring back the same people they laid-off. Don't be fooled, you mean nothing.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Terrible experience

    Contractor (Former Employee) Round Rock, TX

    ProsI can't think of any, honestly. With the exception of being close to home.

    ConsI was actually a full-time, on-site resource for one of the many marketing organizations that support this behemoth. But because I was there full-time, I feel that I should review how I was treated inside those drab gray walls. I will not review the area/group/business unit I was in because this should remain anonymous.

    Even though I was not technically an employee, I was "required" to be on-site every day, all week, by 8:30 a.m. If I was late, such as for a doctor's appointment, the manager for which I "worked" would text me asking me why I was late. Remember, Dell wasn't actually my employer.

    I was told that I was expected to check and respond to email 24 hours a day, 7 days a week. Remember, Dell wasn't actually my employer.

    When I had something to attend for my child at school, I was "begrudgingly" permitted to leave early. The manager was of the opinion that "they should have these things after hours so parents can attend."

    I received no job description related to the duties, ever. All I had was a job description for the "type" of role from the agency, but no detailed explanation of what I was specifically doing for Dell.

    The Dell employee from whom I was to receive all information for the job was withholding information, but telling the manager that I was getting everything. This person took every chance possible to discredit, belittle, or berate me on conference calls. The manager never sat us both down at the same time and set expectations for the transition.

    I was berated and belittled by the manager, too, on every. single. thing. I did.

    I had to get a new car early on in my employment, and he asked me if I "really thought that was a good idea," alluding to my disappointing performance just 8 weeks in.

    The list goes on. I watched this manager belittle another employee into just quitting - truth be told, the manager told me that was the goal.

    It's been a couple years, and I have since heard this manager has driven 4 or 5 other employees from the same company I worked for into quitting.

    Advice to Senior ManagementI don't really have any advice for upper management, other than you really need to pay attention to employees to whom you give "power," and pay attention to how vendor resources are treated. It's one thing to use "power," it's entirely another to use that power to abuse, threaten, and otherwise manage with fear. I had no place to turn to, no one to speak with; I was trapped inside those walls with no others from my team locally. The minute I raised the issue with my real HR department, that was the beginning of the end. Within a week I was being "transitioned" off the account. You should fire this person. I've never seen anyone needing to be fired so badly.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    They have forgotten their employees. The attrition is brutal and management just wants to blame it on the employees.

    Anonymous Employee (Current Employee) Plano, TX

    ProsGood benefits or what's left of them. Remote work is awesome. The culture that is left from Perot is great but it is slowly dying.

    ConsWith the buy back its been a rough time and all the money is tied up in that, with nothing to spare for the people that made it possible. Poor life balance, no raises and advancement is nil.

    Advice to Senior ManagementPay your people for the hard work you expect from them. Learn to balance what is good for Dell and what is good for the customer. The customer is not always right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Glad I left the sinking ship

    Systems Engineer (Former Employee) Santa Clara, CA

    ProsCo-workers. Local team was great.

    ConsLayoffs, reorgs, a new manager every 6 months, constant hiring freezes so people had to do the job of 4 or 5 poeple as folks left.

    Advice to Senior ManagementStop with the reorgs and start back filling positions. Open up the reqs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Ok if you need a job. Don't expect much though.

    Software Development Senior Analyst (Former Employee) Plano, TX

    ProsGenerally speaking the people you will work with are great.

    ConsThe company is very cheap when it comes to employees.

    For instance they will tell you you have 4 weeks off but once your in the company 2 weeks is considered PBA and it actually states in the HR handbook you can not use those days for vacation. So a lot of this depends on your manager. The health care cost is also expensive. Almost no one qualifies for the discount they have so for most it will be double what they tell you.

    Bonus levels also are not a 100% so beware of calculating that into your pay.

     Another example of how you will treated is town hall meetings are always early or at lunch time (no lunch provided) so you do not interfere with work hours. You have to remember that is the way things are managed here.

    They also did not provide water instead you supposed to use vending machine. They also do not pay for accrued vacation when you leave unless required by law. They also will make you pay it back though if you use it early. Most companies pay vacation when you leave.

    Upper management blindly thinks you can increase X amount year over year without increased resources or tools. It can take months to get required tools but the schedules never get affected by this and you required to make up the difference.

    Advice to Senior ManagementYou need to treat employees as an asset not an expense. Moving to away from hardware will not happen if you fail to keep employees that you need to hire for development and services.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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