Dell

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Dell Reviews

Updated October 17, 2014
Updated October 17, 2014
3,832 Reviews
3.4
3,832 Reviews
Rating Trends

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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,356 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 530 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 193 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 163 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 82 reviews)

More Highlights

258 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Pay freeze for one year following six month delay in raises is very dissappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Senior Advisor
    Current Employee - Software Development Senior Advisor

    I have been working at Dell full-time (more than an year)

    Pros

    I have a great manager and the work is interesting. My pay is fair for where I was in my career in early 2013.

    Cons

    Surprise! No pay increase for 2.5 years after saying just weeks earlier that salary increases were coming in October.

    Advice to ManagementAdvice

    Don't spring pay freezes on people. Don't freeze pay. Top performers are going to leave.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Cloud Client Computing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cloud Client Computing Inside Sales in Santa Clara, CA
    Current Employee - Cloud Client Computing Inside Sales in Santa Clara, CA

    I have been working at Dell full-time (more than 3 years)

    Pros

    Everyone is friendly, there are maybe one or two people left with bad attitudes. Benefits are on par with blue collar. There is a nice gym in the building. You could never be fired. It was easy to outperform your peers.

    Cons

    Upper and mid management is completely ruining the department. There is no work life balance. technology is outdated and overpriced. A lot of internal people and processes working against you and your team. Partners know how to work the system and control your product. I have never seen a sales department in such disarray. I wonder if Michael Dell knows what is happening to his acquisition.

    Advice to ManagementAdvice

    You are responsible for the lively hood of your employees. When you drive the department into the ground you should try to be a human being and spare the careers of the people who work under you. Please consider the people you hire in the future and do not promise what cannot be delivered.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    If you are in the US stay away from Dell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director in Austin, TX
    Current Employee - Marketing Director in Austin, TX

    I have been working at Dell full-time (more than 8 years)

    Pros

    Flexible work arrangement. A few very smart people to learn from.

    Cons

    1. Narrow minded Executive leadership team. A bunch of old dogs unable to learn new tricks to tackle challenging market conditions
    2. Middle Management is mediocre, uninspiring and unable to make the right decisions. It stalls the flows of things eh I get confusing fast and often
    3. HR, IT, Accounting, Marketing, Operations... Dead weight to the company.
    4. Don't fool yourself: this company does NOT reward people to their contributions and their career (or even people plan) is non-existent
    5. Corporate communications include a lot of BS and delusion in disguise. It wears you out over time.
    6. Have never seem so many people that do NOT understand technology making decisions. Needless to say, the result is often pathetic and ties down progress for years

    Advice to ManagementAdvice

    Promote Michael Dell to his true position: Founder. Hire externally a visionary CEO that can re-shape the culture and propel the company to a promising future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It's you against them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell as a contractor

    Pros

    The only good thing about working at Dell is the work experience.

    Cons

    There are far too many mangers for one employee. No opportunity to advance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    TOO MICROMANAGED

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Round Rock, TX
    Former Employee - Anonymous Employee in Round Rock, TX

    I worked at Dell full-time (more than 10 years)

    Pros

    I can't really say too many nice things about the company. Health benefits is the only reason I stayed and I really didn't use them either.

    Cons

    Diversity. They cry "it's good to be diverse and you should be diverse with ambiguity and all, but that is a bunch of bologna . Personal growth is only there "if they like you.' Work-life balance is only there "if they like you/" Training is only done just to say "it's done." Not really caring about the employee can damper the work ethics there. They would have Christmas parties, give away turkeys for Thanksgiving, sometimes giving incentives to employees for being there and now its nothing. Managers ready to fire you at any minute.

    Advice to ManagementAdvice

    I think senior management needs to get to know their employees at lower levels and find out what would make them work better. Give them a reason to love to come to work and give them incentives. Metrics need to be lowered and less micromanaged. Every one should be treated on the same level.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Politics overran this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX

    I worked at Dell full-time (more than an year)

    Pros

    Nothing really to say, some of the co-workers are pretty cool that is about it.

    Cons

    Worked in Austin office for about a year. Dell is inarguably one of the most notorous company to work for. Client laptop and PC division were crumbling at that time and moral was low. Argument and fight between co-workers are common as well as gossip. Even outsiders in Austin area know Dell is a "rough place" to work. In large corporations, certain amount of politics do exists to some degree and Dell is no exception but politics has run its course even at the lowest engineering level therefore you constantly work to solve interpersonal issues and rarely work on technical stuff. Firing is common, when people are terminated, the company directory displays them as "terminated" dragging the terminated employee through mud.

    Advice to ManagementAdvice

    Place is so screwed up there is no point in giving advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Negativeland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell as a contractor

    Pros

    Nice office and casual attire.

    Cons

    Probably the most negative, hostile work environment I've ever been in. The pace is beyond fast; it's manic. No one has time to just think about what they're doing. Knee-jerk, bullying, micro-management from "leaders". Currently in down-sizing mode so, the situation is getting worse by the day.

    On the survey below I've indicated DSG business prospects for the future as negative. Despite have prosperous quarterly reports, Dell is now in the mode of reducing headcount in order to continue with positive returns for investors. This is usually the last leg for a company.

    Advice to ManagementAdvice

    Work-life balance - ever heard of it? People need to sleep. They need to have family/friends outside of work. When presented with a work problem, they need a minute to think things through before they react. Personally, I believe if you give someone an inch at work, they'll give you back a mile. DSG drives people out. The turn-over is horrendous.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Worst Job I've Had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Technical Support Senior Analyst in Edina, MN
    Former Employee - Enterprise Technical Support Senior Analyst in Edina, MN

    I worked at Dell full-time (more than 3 years)

    Pros

    Decent money, fairly flexible about letting you use PBA/PTO interchangeably.

    Cons

    Constantly hire outside management that doesn't know what we do. I was in Storage and they would hire someone who might know IT a bit, but nothing about Storage. Now they also hire escalation members who can't even cable up an enclosure to a controller.

    Put a lot of time locks on promotion. Love to promise promotions that don't happen. Completely skewed ratio to management to people as well. 5 people on IM telling you to get back into a call queue, follow up on your cases, call a customer back, while not doing anything except badgering.

    I stayed for three years, it was my first job out of college and I didn't realize that the rest of the world isn't as bad. I would not recommend anyone to ever work here unless you're starving. Keep looking even if you get hired.

    They also say that there will be no lay-offs, there are, it happens. I never got cut, but they do happen.

    Advice to ManagementAdvice

    promote from within, stop blowing smoke-- it makes people not trust anything you say.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    I was literally driven out of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Engineer in Nashua, NH
    Current Employee - Senior QA Engineer in Nashua, NH

    I have been working at Dell full-time (more than an year)

    Pros

    I was attracted to Dell because of the generous salary, good benefits, and very short (for me) commute. Plus, as a NH resident, I am not subject to State income tax, effectively increasing pay by 5.25% over my previous job in MA.

    Cons

    In my 25+ year career, I have held senior/principal engineering positions in about 10 different high-tech companies, from start-ups to telecom giants. Without a doubt, Dell/Equallogic has the most political, byzantine corporate culture I have ever encountered. If you love to engage in office intrigue more than technical engineering for building your career, this is definitely the place for you. But if like me you have lots of innovative ideas and technical ambition, look elsewhere.

    Advice to ManagementAdvice

    Listen to your employees, some of which may have some good ideas, rather than the dictatorial style of management currently in evidence in the Nashua, NH location. Also, get rid of your antediluvian performance rating system, which ranks each employee against every other in a 1-N ranking, grouped in ranks of 1-5, with a set number of employees in each. The system is demoralizing to many, and contributes to fierce employee rivalry.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    avoid this grind

    Former Employee - Senior Consultant in Austin, TX
    Former Employee - Senior Consultant in Austin, TX

    I worked at Dell full-time (more than an year)

    Pros

    Made lots of great friends. Great team building events when I had time to go.

    Cons

    HR titles for positions are very confusing to a potential hire. Coming in the door you have no idea what level you're being brought in at relative to who your peers will be. Get brought in low and you will have to fight to get to the rung equal with your peers.

    Advice to ManagementAdvice

    Have your own HR department. Have consistent HR procedures and processes.

    Doesn't Recommend
    No opinion of CEO

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