Dell

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Dell Reviews

Updated August 27, 2014
Updated August 27, 2014
3,666 Reviews

3.3
3,666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,268 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

253 Employee Reviews Back to all reviews

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  1.  

    I was literally driven out of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Engineer  in  Nashua, NH
    Current Employee - Senior QA Engineer in Nashua, NH

    I have been working at Dell full-time for more than a year

    Pros

    I was attracted to Dell because of the generous salary, good benefits, and very short (for me) commute. Plus, as a NH resident, I am not subject to State income tax, effectively increasing pay by 5.25% over my previous job in MA.

    Cons

    In my 25+ year career, I have held senior/principal engineering positions in about 10 different high-tech companies, from start-ups to telecom giants. Without a doubt, Dell/Equallogic has the most political, byzantine corporate culture I have ever encountered. If you love to engage in office intrigue more than technical engineering for building your career, this is definitely the place for you. But if like me you have lots of innovative ideas and technical ambition, look elsewhere.

    Advice to ManagementAdvice

    Listen to your employees, some of which may have some good ideas, rather than the dictatorial style of management currently in evidence in the Nashua, NH location. Also, get rid of your antediluvian performance rating system, which ranks each employee against every other in a 1-N ranking, grouped in ranks of 1-5, with a set number of employees in each. The system is demoralizing to many, and contributes to fierce employee rivalry.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    avoid this grind

    Former Employee - Senior Consultant  in  Austin, TX
    Former Employee - Senior Consultant in Austin, TX

    I worked at Dell full-time for more than a year

    Pros

    Made lots of great friends. Great team building events when I had time to go.

    Cons

    HR titles for positions are very confusing to a potential hire. Coming in the door you have no idea what level you're being brought in at relative to who your peers will be. Get brought in low and you will have to fight to get to the rung equal with your peers.

    Advice to ManagementAdvice

    Have your own HR department. Have consistent HR procedures and processes.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    What

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Manager  in  Greenville, SC
    Current Employee - Technical Account Manager in Greenville, SC

    I have been working at Dell full-time for less than a year

    Pros

    Greta job if you like computers

    Cons

    Horrible compensation,Cheap managers, horrible pay, terrible hours and no safety requirements

    Advice to ManagementAdvice

    Lighten up and stop being stingy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Delivery Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Director  in  Cary, NC
    Former Employee - Delivery Director in Cary, NC

    I worked at Dell full-time for more than 3 years

    Pros

    Remote worker, paid well, good benefits, some programs have excellent executive leadership, enabling collaborative delivery teams to communicate and work well together delivering a high quality of global customer service

    Cons

    Some executive leadership is detached and go through the corporate motions but have no clue what is actually going on as long as the financials appear to look good. They simply don't care. No work life balance. Top talent leaving Dell as a result of disorganization with privatization activities.

    Advice to ManagementAdvice

    Take a fresh look at the real value added by Executive Directors. My experience is they are politically motivated and look out only for themselves. Expect Dell to lose Services business from Perot Services long term customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Hell at Dell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Helpdesk  in  Nashville, TN
    Current Employee - Helpdesk in Nashville, TN

    I have been working at Dell full-time for less than a year

    Pros

    Cafeteria had options, fast paced

    Cons

    Awful management, overly strict rules, overpriced food

    Advice to ManagementAdvice

    Treat others the way you'd like to be treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Dell full-time for more than 3 years

    Pros

    Salary was initially good. There "was" a nice bonus structure. There was periods when employees were the company celebrated successes, but those got cut, as did other things.

    Cons

    Constantly changing Managers. In a 3+ year span, I had about 6 different Managers. The overtime and high stress environment was awful and took a toll on my health to the point I had to make other career plans. Their "business model" that would help make employees successful and gain $$ in their stock, got pushed aside and ignored.

    Advice to ManagementAdvice

    None--management doesn't listen period.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    A Logistics company trying to be something else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager
    Current Employee - Software Development Manager

    I have been working at Dell full-time for more than 8 years

    Pros

    What is left of acquired companies
    Flex time
    Fair benefits

    Cons

    Dell is primarily a logistics company that is trying to "transform" itself into something else. Two major issues is that it doesn't know what it wants to be and has no idea how to transform. People are seen as simply cogs in the great wheel and all that matters is headcount. Laying off a dozen cheap workers to gain one high priced executive of "stuff" is seen simply as a reduction of 8 heads so it must be good. No value placed on ROI - no real clue of what ROI means for people.

    Promotions and raises have been frozen for over 18 months (except at the executive level) with no end in sight. Career opportunities do not exist.

    Advice to ManagementAdvice

    Go away. The upper tiers of management are causing far more harm than doing good. The organizations are so extraordinarily top heavy as to defy believe in the current business climate. Being able to pass a spreadsheet from one exec to another does not add value.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Tough Green Card Policy for Immigrants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Austin, TX
    Current Employee - Software Developer in Austin, TX

    I have been working at Dell full-time for more than 5 years

    Pros

    Nice salary if you negotiate well.
    Nice perks and benefits.
    Flexible working

    Cons

    So many. where should i start from.
    - No accountability in senior level II or above.
    - Immigrants has to wait for their Green Card for a longer period of time.
    - No salary hikes.
    - Nexus between senior level management it's like portraying and praising each others without any results.
    - All account managers manipulates the sheets and show everything as green.
    - No directions to junior level from higher management.
    - Internal Job portal is useless one keep applying for the requirements and never gets interview, All the hiring happens with in groups.
    - Frequent layoffs and people puts their names knowingly into the layoff lists to get money.
    - Less technical people on II level and above designated as Principle engineer.
    - No accountability from Marketing and product management , they are just visiting Las vegas every 2-3 months for promotion and after that nothing.

    Advice to ManagementAdvice

    Ask your directors, senior principle engineer what are their out look for next quarter. Lean on green card policy for immigrants Dell is loosing good resources just cause of this. Scrutinize II level and above what is their technical compatibility with latest technologies.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    You are just a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time for more than 10 years

    Pros

    Good and benefits pay when you can land in the right organization that is not about to get the ax and sent off-shore. Work from home has it's pluses as well.

    Cons

    Continuous changing on-shore/off-shore strategies keeps everyone looking over their shoulder. They do not care about lives they disrupt. Three cycles of this over the last ten years and often hiring back the same people they laid-off. Don't be fooled, you mean nothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Terrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor  in  Round Rock, TX
    Former Employee - Contractor in Round Rock, TX

    I worked at Dell full-time for less than a year

    Pros

    I can't think of any, honestly. With the exception of being close to home.

    Cons

    I was actually a full-time, on-site resource for one of the many marketing organizations that support this behemoth. But because I was there full-time, I feel that I should review how I was treated inside those drab gray walls. I will not review the area/group/business unit I was in because this should remain anonymous.

    Even though I was not technically an employee, I was "required" to be on-site every day, all week, by 8:30 a.m. If I was late, such as for a doctor's appointment, the manager for which I "worked" would text me asking me why I was late. Remember, Dell wasn't actually my employer.

    I was told that I was expected to check and respond to email 24 hours a day, 7 days a week. Remember, Dell wasn't actually my employer.

    When I had something to attend for my child at school, I was "begrudgingly" permitted to leave early. The manager was of the opinion that "they should have these things after hours so parents can attend."

    I received no job description related to the duties, ever. All I had was a job description for the "type" of role from the agency, but no detailed explanation of what I was specifically doing for Dell.

    The Dell employee from whom I was to receive all information for the job was withholding information, but telling the manager that I was getting everything. This person took every chance possible to discredit, belittle, or berate me on conference calls. The manager never sat us both down at the same time and set expectations for the transition.

    I was berated and belittled by the manager, too, on every. single. thing. I did.

    I had to get a new car early on in my employment, and he asked me if I "really thought that was a good idea," alluding to my disappointing performance just 8 weeks in.

    The list goes on. I watched this manager belittle another employee into just quitting - truth be told, the manager told me that was the goal.

    It's been a couple years, and I have since heard this manager has driven 4 or 5 other employees from the same company I worked for into quitting.

    Advice to ManagementAdvice

    I don't really have any advice for upper management, other than you really need to pay attention to employees to whom you give "power," and pay attention to how vendor resources are treated. It's one thing to use "power," it's entirely another to use that power to abuse, threaten, and otherwise manage with fear. I had no place to turn to, no one to speak with; I was trapped inside those walls with no others from my team locally. The minute I raised the issue with my real HR department, that was the beginning of the end. Within a week I was being "transitioned" off the account. You should fire this person. I've never seen anyone needing to be fired so badly.

    Doesn't Recommend
    No opinion of CEO

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