Dell Reviews

Updated August 28, 2015
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
204 Ratings

Pros
  • I maintain a very healthy work/life balance by putting boundaries up in my day / week / year that are reserved for personal time (in 557 reviews)

  • Some teams are open for work from home (in 245 reviews)

Cons
  • Work-life balance is only there "if they like you/" Training is only done just to say "it's done (in 170 reviews)

  • Poor senior management at the regional level (in 81 reviews)

More Pros and Cons

344 Employee Reviews

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  1. Helpful (1)

    It's not worth it - it's really not

    Former Employee - Senior Product Manager
    Former Employee - Senior Product Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Dell full-time (More than 5 years)

    Pros

    Please know I am not being dramatic when I say there are NONE AT ALL. I worked at Dell for 5+ years on two different continents. I was the recipient of numerous Dell awards (at least one per year) up until the day I left. On every yearly review I was flagged as 'VP' potential, I had worked for them less than a year and they covered a full relocation to another country - I was a champion employee and I gave Dell every ounce of support I could give as an employee, always stood up for the brand and the company. When I gave my 2 weeks notice they encouraged me to reconsider, in return for everything I gave them I was overlooked for promotion again and again (based on my age and my gender - young and female), forced to work 11-12 hour days as standard, forced to lead a team based in Malaysia which resulted in me working all night every night, called back in from EVERY vacation I took including my own wedding (even though I had taken a max 4 days off in total). When I finally stepped away I did so with as much respect for the company as possible - in return they continue to spam me with letters that imply I was let go (I left voluntary) I know letting people go is Dell's MO and they seem to approach all as such. they sent me a 'bill' for wages that they overpaid me 3+ months later due to a HR error on their part expecting repayment immediately - I'm sorry hire someone who can do their job without clerical error please, I had no off-boarding interview - I guess attrition is so high they don't care anymore. Also important to note here is when I told my mentor at Dell I was thinking of leaving she told me leave and not look back.

    Cons

    *Average employee is either disgruntled or incompetent to do their job - most have been there more than 10 years and are coasting by to retirement. Example: I had to explain a standard data model to a director in the data management space who had no clue about the concept. *Way too many layers of middle management - nothing ever changes, I witnessed so many great ideas die due to this very issue. *Old boys club - decisions were made over whiskey and shooting...I know this sounds insane but I assure you its true. *Product sucks - wouldn't wish it on anyone, I had 2 brand new corporate issued laptops overheat to the point of dying on the first day I used them. I could go on but my intention is not to let this become a outpouring of my own dissatisfaction I am simply posting to inform any potential employee that it is not worth it - it really is not, I am still dealing with the aftermath of 5 years at Dell, its impact on my life, my health, my family...PLEASE PLEASE PLEASE do not do this to yourself... only now that I am working for a different company can I see the full extent of the situation at Dell.

    Advice to Management

    *WAKE UP! *Let your middle management go... *Review anyone who has been there longer than 5 years based on contribution, work ethic skill set, value *Invest in product - you are MILES behind Apple. It should be a stark warning when the majority of those working for you forego employee discount to purchase a macbook elsewhere. *if you are committing to change - do it and clean house - I hate to say this you are the next Radio Shack - the writing is on the wall.


  2. The Borg

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Quick to pay expenses and being on the road in the field gives plenty of freedom during most days.

    Cons

    You get a new deal opportunity, and a dozen managers glom onto it to take their piece of the action, but do nothing to help.

    Advice to Management

    Actually do some work, improve the product, or fight for better pricing to make deals smoother.


  3. Worst Professional Experience Of My Life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Marketing Operations Consultant in Austin, TX
    Former Contractor - Marketing Operations Consultant in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell as a contractor (Less than a year)

    Pros

    + Flexibility to work remotely + Compensation + Location (if you live in North Austin)

    Cons

    I had a horrible experience working at Dell. I don't want to project it on the entire company, because I realize I simply had a bad manager. - Culture was nonexistent in our department, compared with other companies I've worked for. - My manager severely lacked communication and people skills. She was rarely available and managed by manipulation. I never knew if or when she would be in the office. She refused to be transparent with me or other team members, and even our clients, which really bothered me. - Contract. I mentioned the communication challenges with my manager. There was a huge communication breakdown between her and the agency I was contracting with as well. I was offered a 2-year contract (which I still have). 10 months is not 2 years. The worst part is I was very upfront with my manager about the fact that my husband had accepted a position in another city and I was staying for that job. Even if she didn't honor the contract, she had ample opportunity to give me a heads up it would end, which she didn't. If my contract had a typo (like she insisted), that's one thing you would think they would have double checked before making an offer? A correct draft of the contract. - Discrimination. During my time at Dell, I was diagnosed with an autoimmune disease. This did not affect my performance until the last month there when I learned I would need some treatment at the hospital for a few hours. This was when my manager chose to let me know my contract was going to end. My attorney father-in-law thought there might even be legal issues with this, but I didn't pursue it. It illustrated to me my manager's lack of empathy. I'm sorry, but life happens sometimes. People should be treated humanely. Obviously I had a very bad experience, but do know that my experience at Dell was mostly influenced by this one bad manager. Almost everyone else I worked with had good energy and seemed to care. I would stress that if your are looking for a good culture and engaged people who work hard as well as have enjoyable experiences at work, look further than Dell because in most cases you won't find those things there.

    Advice to Management

    I believe this situation could have turned out better if my manager's manager was involved. It seemed to me at Dell that a lot of folks were left to their own accord because of the culture of change and because so many people work remotely. I've worked at other companies as a contractor and felt like I was an extremely valued member of the team. This wasn't the case at Dell. Please work on your culture! I've heard many people around Austin say that people stay unhappily at Dell because they pay well, or they've been there so long they don't know it can be different. Perhaps hire more managers from outside of Dell that can bring a refreshed, energetic perspective back to Dell.


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  5. it's a call center environment. it focuses more on numbers but claims it doesn't.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lincoln, NE
    Current Employee - Customer Service Representative in Lincoln, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    health insurance, gym, yoga classes on site, cafeteria, nap room. opportunities to move into another department after one year. assistance with learning and certification in insurance, monday through Friday, holidays off

    Cons

    large company, a lot of employees, less family oriented, not enough employee retention, overworked, can be fast paced and sometimes its dead slow

    Advice to Management

    treat employees like individuals and make it less about numbers and you'll have better retention


  6. Helpful (2)

    Worst place to work - Dell Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Services Senior Advisor in Seattle, WA
    Current Employee - Storage Services Senior Advisor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    - A consistent paycheck - Working remotely (though I have never felt more isolated in my life) - Great flexibility for Dr appts / personal things

    Cons

    - Dell has gone super cheap on everything. - They may tell you that they're going to pay bonuses at 118%.. but then won't mention to you that they're only paying for half of the year.. you'll find out when you get the check in the mail. - Management has no idea what they're doing. - Management is trying to outsource everything again. - Customer has lost all trust in our team due to management cheap-ing out on everything. - Management will remind you that you're expendable. - Many colleagues have been 'promoted' to architect or manager roles without any compensation increase. Expectation to do more work for the same amount of money, even if it justifies a 10-30+% pay bump.

    Advice to Management

    Treat your employees like you value them.. but then you would have to actually value them.. so I guess that won't happen.


  7. Helpful (2)

    The nightmare zone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director in Round Rock, TX
    Current Employee - Executive Director in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dell (Less than a year)

    Pros

    Great peers to work with. OK compensation and benefits.

    Cons

    There is no leadership guidance. The company is going to be a disaster and leaders continue to give motivational speeches with no meaning. Too many changes, lack of accountability from VPs and SVPs.

    Advice to Management

    Fire all friends of friends that were hired in the past 3 years.


  8. Helpful (2)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Sales Specialist in Round Rock, TX
    Current Employee - Software Sales Specialist in Round Rock, TX
    Doesn't Recommend

    I have been working at Dell full-time (More than a year)

    Pros

    decent promotional opportunites, many free breakfasts and lunces

    Cons

    very poor management, unstructured and inefficient business practices

    Advice to Management

    promote talent and hard work and not your friends and brown nosers


  9. If you are not getting anywhere || then only join

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Dell full-time

    Pros

    Most of the People here ,are Friendly .

    Cons

    Politics, No Promotions, salary hike.


  10. Contractor at Dell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Round Rock, TX
    Former Employee - Software Engineer in Round Rock, TX

    Pros

    Not too many long hours. Architects are usually up-to-date on technology, and make architecture decisions based on the latest versions (.NET, etc( On-site gym, onsite Wells Fargo, cafeteria in every building

    Cons

    Quality of co-workers quite poor. Interviews are based solely on technical phone screens, and don't rely on any form of personality screen. As a result, you end up with a bunch of typical engineer jerks who take themselves WAY too seriously

    Advice to Management

    Consider subsidizing the food in the cafeteria. The food is overpriced by any cafeteria standard


  11. Helpful (2)

    Great Job That has Gone Downhill since Dell took over

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dell full-time

    Pros

    Things were acceptable when Perot owned the Services division. Now I see no pros except getting a paycheck.

    Cons

    Everything is moving off shore to India. Management has not respect of any sort for the employees. Not to forget the several class action lawsuits that we have had due to them doing things that they were not supposed to be doing. There is no opportunity for growth yet upper management complains and is upset that certain team members have been in the same position for too long.



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