Dell Reviews

Updated March 25, 2015
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,641 Ratings

700 Employee Reviews

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  1. Stay away from this place; bad experience for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Specialist in Round Rock, TX
    Former Employee - IT Specialist in Round Rock, TX

    I worked at Dell

    Pros

    There are probably many positive things about working at Dell, many people want to hang on to their jobs there. And outside of outside of Austin, Dell is perceived to be good for one's resume. Sadly I did not experience much of the goodness. Remote working and flexible schedules were something I enjoyed. The onsite cafeteria with good food choices was convenient. There is a gym onsite. Dell participates in and promotes community volunteering.

    Cons

    One of the reasons remote and flex schedules work at Dell is so workers can stay connected through the night after spending lots of standard work hours volunteering, working out, volleying for positions, and building fiefdoms. Teams are set up such that global calls are necessary, and someone is always losing sleep. Priorities change on a dime.
    The compensation was very poor. There are too many layers of leaders. Some of the leaders might be good workers, but are simply unqualified to lead people. Layoffs are based on who is liked, not who can do the job...the 'wink and a smile' method is firmly in place. The work spaces for remote workers are not maintained.
    After I was laid off, less than six months after I moved from another part of the state to take the job, I asked one recruiter "don't you want to know what happened at Dell?" She said "No, everyone is Austin knows about Dell..."
    If I had known, I would have skipped this 'opportunity'.

    Advice to ManagementAdvice

    I cannot think of anything useful to offer. Priorities need to be re-evaluated. Certainly profit is the whole reason for having a business, I'm not talking about that. Integrity, commitment to excellence, and valuing people are missing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Inside Sales for Data Protection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Product Specialist in Reston, VA
    Former Employee - Inside Product Specialist in Reston, VA

    I worked at Dell full-time (more than a year)

    Pros

    Looks good on your resume, some valuable experience. The benefits were great. Nice 401k. Reston VA office is near a metro.

    Cons

    Call center environment, they wanted 150 plus calls per day, training was very basic, base pay was very low, they didn't care about talk time. You could have a great day with 3-4 meetings and hours of talk time but they still wanted 150 calls. Most people worked late and it was basically expected by management.

    Advice to ManagementAdvice

    Sales reps need more opportunities for training, weekly or bi-weekly one on one meetings with reps. Entry level reps need more opportunities for bonuses or commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. You can always be replaced....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    Team work encouraged. Care teams functioned well., especially at Twin Falls levels

    Cons

    Felt like like a number. Did not encourage self-thinking. Upper management would take credit for lower management and team's hard work in the trenches. Spent half the time fighting with other departments to get the job done. Care Teams need more empowerment, especially for front line, customer facing teams to help customers. Too much red tape. Not sure why (besides bottom line) you would throw a wrench in that well-oiled engine? Huge mistake sending business to panama call center.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. Former Dell Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Director in Round Rock, TX
    Current Employee - Director in Round Rock, TX

    I have been working at Dell full-time (more than 10 years)

    Pros

    Salary is good & most of the benefits.

    Cons

    The only one making real money is Michael Dell on his investment partners.

    Advice to ManagementAdvice

    Practice what you preach, "Caring Leadership."

    Doesn't Recommend
    Neutral Outlook
  6. Decent Benefits and established policies. Bloated and slow organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Advisor in Aliso Viejo, CA
    Current Employee - Software Development Advisor in Aliso Viejo, CA

    I have been working at Dell full-time (more than 5 years)

    Pros

    Established benefits. There's a policy and procedure in place for everything.

    Cons

    There are too many policies and procedures for too many things. This slows down innovation. The company is still focused on Hardware, and Software seems to be the ugly stepchild.
    There are no "fun" things happening, and no teamwork culture is created/established. More emphasis is put on adding more managers, while at the same time reducing headcount lower down the ladder. Top-heavy company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Internal IT Support makes your job really hard at Dell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Dell full-time (more than a year)

    Pros

    As a technology company, most colleagues really understand technology well.

    Cons

    The internal IT department prevents people from getting work done.

    Advice to ManagementAdvice

    Look at real life examples of what is happening. A Dell employee conducted 3 weeks of training at a customer site using an HP laptop because Dell IT could not fix her computer and the Dell policy would not allow her to order a new one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Just another big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX

    I worked at Dell full-time (more than a year)

    Pros

    Don't have to work very hard

    Cons

    If you have any aspirations or want to improve your skills, look elsewhere. Dell is a big corporate bureaucracy that just wants to turn the crank. Sure the execs might throw in catchy phrases like innovative engineering. At the end of the day the bean counters run the show and any risk is too much risk. They are comfortable riding the current cash cow, even if it's a dying one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Experiences with Dell at large may vary, but steer clear of online marketing positions...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Consultant in Round Rock, TX
    Current Employee - Marketing Consultant in Round Rock, TX

    I have been working at Dell full-time (more than 3 years)

    Pros

    Great for resume-building -- endless opportunities to take on new projects provided that you actually have time to pursue them.

    Endless opportunities to test new ideas or strategies without an unreasonable fear of reprisal for unsuccessful initiatives.

    The online/ecommerce organization has a reputation as a sink or swim environment and outside employers place a high value on those with tenure who have managed to survived despite a lack of training or mentoring.

    Cons

    Regardless of your individual contributions and performance -- without exception, you will always be chastised for not producing more or generating more revenue each quarter regardless of whether your department has been downsized, "re-organized", or resources have been cut.

    You will be worked to 125% of your capacity at all times.

    Opportunities for advancement are virtually non-existent and the organization over-relies on contractors to fill positions under false pretenses that they will be hired on as full-time employees once they have proved themselves.

    Your role will change like the weather and as a result you will never have the opportunity to truly master any skill set.

    There are roadblocks around every corner. Departments that should be aligned rarely cooperate and have markedly different agendas.

    Advice to ManagementAdvice

    Be transparent with employees about the future of the business and reward those who go above and beyond.

    Nurture talent instead of driving them away by working them to the bone.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Diversity and upward mobility are not standard procedure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Onsite Systems Engineer in Washington, DC
    Former Employee - Onsite Systems Engineer in Washington, DC

    I worked at Dell full-time (more than 3 years)

    Pros

    Compensation is above average
    Opportunity to travel is abundant
    Training opportunities are frequency

    Cons

    Upper management is almost exclusively Caucasian.
    Mid level management is overwhelmed and lack training for assigned positions
    You cellphone is your lifeline

    Advice to ManagementAdvice

    Utilize judgement when handling internal conflict resolution.
    Be objective regarding personal conflicts
    Obtain training in personnel management and obtain assistance from HR in culture diversity

    Doesn't Recommend
    Neutral Outlook
  11. management lacks vision and does not want to invest in new initiatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Senior Analyst
    Former Employee - Software Development Senior Analyst

    I worked at Dell full-time (more than 8 years)

    Pros

    Services sector
    - It used to be a good company 3 years back. Work life balance.

    Cons

    Services sector
    - No personal growth, no promotions. Very less number of accounts, hence lesser promotion chances.
    - Management does not listen to employee opinions
    - Hard work does not pay in some of the projects.

    Advice to ManagementAdvice

    Treat employees as people and not "resources". Think about employee growth. Value top performers and retain talent. Invest in technology and knowledge growth areas and add new accounts.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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