Dell

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Dell Reviews

Updated August 28, 2014
Updated August 28, 2014
3,665 Reviews

3.3
3,665 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,267 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

622 Employee Reviews Back to all reviews

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  1.  

    An old boy network

    Former Employee - Finance Advisor  in  Round Rock, TX
    Former Employee - Finance Advisor in Round Rock, TX

    I worked at Dell full-time for more than 5 years

    Pros

    Very diversified, international, big corporate, a lot of cross-functional communications, learning opportunities

    Cons

    a lot of politics. bureaucratic. People know how to suck up will get promoted quickly. Attrition rate is very high.

  2.  

    Was a good experience.. Was my first job so i did find many new things in Corporate life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credits and Collections Senior Representative
    Former Employee - Credits and Collections Senior Representative

    I worked at Dell full-time for less than a year

    Pros

    I could not point out any pros apart from working like a brand called DELL. Since i was into Healthcare domain newly acquired by dell i did not find any pros or benefits

    Cons

    Personal Growth, Work Pressure, Target Oriented

    Advice to ManagementAdvice

    -

    Doesn't Recommend
  3. 2 people found this helpful  

    How the mighty have fallen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer  in  Round Rock, TX
    Former Employee - Web Developer in Round Rock, TX

    I worked at Dell as a contractor for more than a year

    Pros

    They have many talented people who really do make an effort to improve the company. The campus is nice and well maintained.

    Cons

    Dell has no clear direction. Employees are pulled in a million different directions. Upper management has no idea they're doing and is frequently replaced. Most employees can only stand 6 months before they too move on.

    Advice to ManagementAdvice

    Get a clear vision of the direction you want to take the company in instead of always scrambling to play catch up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Dell Leadership Development Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership Development Program  in  Round Rock, TX
    Current Employee - Leadership Development Program in Round Rock, TX

    I have been working at Dell full-time for more than a year

    Pros

    Work-life balance is unmatched (granted, our manager; gain exposure to multiple parts of Dell's business; excellent for networking;

    Cons

    $45k for the first year is ok but no pay raises or bonuses during the entire duration of the program is simply unacceptable--especially when your rotation has you performing a role that pays someone in that position on a full time basis almost twice as much; very poor managers who do not care about our success; no process for transitioning members from the program into a permanent role; management lied about pay raise after graduating the program

    Advice to ManagementAdvice

    In lieu of the LBO, Dell has been making cuts in nonsensical ways. There's a very cancerous element within the middle management ranks that needs to be excised. These people have somehow managed to spend several years in the shadows, collecting substantial paychecks while shirking their work and avoiding any and all responsibility. Of the 12 people who started the program, 6 have left or are on their way out because they found better opportunities and/or were tired of working for toxic and ineffectual leaders. If Dell hopes to bring on young leaders who want to learn, grow, and stay at Dell, they need to bring on managers who are willing to do more than inhale oxygen, exhale carbon dioxide, and collect a paycheck.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Get away with middle-management bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  Round Rock, TX
    Current Employee - Engineer in Round Rock, TX

    I have been working at Dell full-time for more than 5 years

    Pros

    Great pay package offered at joining.
    401k match is good.
    Decent brand value.

    Cons

    Lots of so-called "Leads". To get promoted show how to get work done from others and in the process avoiding work altogether (which basically interprets to show yourself as lead without leading by example). Hence focus shifts from developing quality product to developing quality impression on Manager and becoming a YES man to manager. In return Manager hides incompetence of these "Leads". Managers and Leads team up to exploit and burden the little number of remaining engineers who do not conform to this culture. This becomes a major issue when an engineer wants to get work done but is stuck in getting rid of bureaucracy. Leads steal credits of fellow engineers and butter up Manager to maintain influence.
    Incompetency in developing Managers/Directors. Easy to become manager by just by buttering someone in upper management without the skills. A lot of favoritism in mid-level management.
    No innovation and mostly dependent on external vendors to develop product. Most of the teams are integration teams.
    Low morale due to frequent layoffs and little to no motivation to work.
    It is a job that just pays your bills with very little to no pay increases.

    Advice to ManagementAdvice

    Get rid of middle level management to save money and and improve agility.
    Not everyone can be a lead, improve processes to help build a solid engineering team by improving morale and accounting their technical contributions. Have accountability on Engineering throughput of an individual.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Always under high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Round Rock, TX
    Current Employee - Anonymous Employee in Round Rock, TX

    I have been working at Dell full-time for more than 5 years

    Pros

    - A large company with many different organizations.
    - Even in the same org, job opportunities for different things are always available. You can apply to internal postings and managers usually support the career progression.
    - Some teams are open for work from home. Others are not.
    - pays well

    Cons

    - not a fun place at all. Not a young company, so that people you work with are usually older than 40 / 50. My team never have happy hour or any social activity.
    - Long hours and weekends sometime because there is not enough people.
    - The nature of the jobs are based on fears, escalations and issues. Never felt like something exciting was starting from a great ideas or creative ideas.
    - Always under the stress and pressure to cut cost and goals are set unrealistically.
    - HIghly political. Spending way too much time making and formatting the metric so that executives are happy.
    - Data is always bad. Such a large company so there are way too many tools and databases that are not well maintained.
    - Low budget and allowance for IT improvements even though it is a IT company

    Advice to ManagementAdvice

    There are many great leaders who encourage the members to take the opportunities, so I like the leaders here mostly. They need to work harder to make the culture of collaboration, not political fight or blame game.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Lack of direction and support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Manager  in  Round Rock, TX
    Former Employee - Product Marketing Manager in Round Rock, TX

    I worked at Dell full-time for more than 3 years

    Pros

    Austin is a great city, many of my coworkers were amazing people

    Cons

    Lack of strategy (we had four major shifts in five years, never had a chance to see if anything worked)' company didn't value the employees, it was a chew-em-up-and-spit-them-out mentality

    Advice to ManagementAdvice

    Choose a strategy, invest in implementing, communicate it clearly to your employees, give it time to work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    If not sales, you are nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Supporr  in  Nashville, TN
    Former Employee - Tech Supporr in Nashville, TN

    I worked at Dell full-time for more than a year

    Pros

    Good knowledge base for troubleshooting
    Work hours were reasonable and had great benefits like onsite gym and cafeteria
    Leads were knowledgeable about some most issues

    Cons

    Manager had no idea how to run a call center.
    If you are not sales you got 0 perks, but enjoyed seeing then prance around with paid lunches while we worked to fix a grandmother being sold an Alienware and all she wanted was to check email

    Advice to ManagementAdvice

    Actually act like tech support is the bread and butter since that is the service you are selling

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lower pay than other jobs with similar work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    Easy to learn your roll here, good benefits.

    Cons

    This is a place of huge favortism

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Bloated Company - Senior Management into it for themselves. Joined by way of acquisition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Manager
    Former Employee - Senior Sales Manager

    I worked at Dell full-time for more than 3 years

    Pros

    Compensation was adequate, as were benefits. The logo helped open doors. Company very good at selling hardware - couldn't figure out the software piece.

    Cons

    Bureaucracy in abundance. People into self-preservation mode, not into it for the good of the whole. Work-life balance was spoken of, but not expected in practice. Company allowed people to move to another job too quickly - allowed people to leave messes behind and blame the incoming manager.

    Doesn't Recommend
    No opinion of CEO

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