Dell

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Dell Reviews

Updated February 26, 2015
Updated February 26, 2015
1,340 Reviews
3.0
1,340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
1,340 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 557 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 245 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 170 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

1,340 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    They don't treat current employees well. Goal it appears is to have less than 5% of workforce in USA.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time (more than 10 years)

    Pros

    To new hires or more importantly people that are in the hiring process, DO NOT ACCEPT your first offer. Always counteroffer the worst they will say is No, but they will always come up some. But they do have set lines of salary for different titles(analyst, Advisor,Sr. Advisor, Consultant, Sr Consultant etcetc) use this site to get a feel for where those boundaries are(location/country based). So yes if you are at or near the top of a range then they will not go above it without changing your title...which they wont do.

    Pros:
    Easy Job. Remote/work from home. Low hours.
    Because they don't give raises and bonuses to employees that they say do a "great" job you have to find other ways of giving yourself something. That generally comes in the form of working half days etc. Why continuously put out extra effort to not be rewarded so reward yourself. keep collecting your salary just put in less hours and this is a huge bonus of working here. You can put in 20 hours(OR LESS!) a week and as long as you get your work done everyone thinks you are doing a outstanding job you can go out and spend time doing stuff you want to do. Great for people with families/kids. You get to spend more time with your kids than you would at many other companies. And if they ever do catch on then so what they have not given you a raise and you can always find another job paying the low salary that you currently get from Dell. The other benefit of not caring is that when it is after hours you never have to feel obligated to pick up the cell phone and answer questions, it can wait till the next day, answering after hours calls is for companies that give raises and bonuses, so you don't have to worry about that stress. Once they start actually giving raises for good performers then you can start increasing your effort accordingly.

    Cons

    They do not give raises/bonuses. What you come in at is what you will likely leave at.
    If you are looking to be employed here keep this in mind as the HR will try and say like a lot of companies "we give bonuses", they don't in reality. They give bonuses to the top 10% of performers, and that is a political power struggle, it has nothing to do with your performance or lack thereof, cause it is not just the others on your team you are competing with it is everyone in the company at your "level". How can you doing one type of work be compared with someone that does something totally different? You can't ,and it all comes down to how much political power your boss and your bosses boss have. This same applies for raises. They just don't give them, in fairness it is that way at a lot of companies. Companies don't give raises to current employees cause they "already have them" and they realize that changing jobs is a pain for many employees. I have seen many times where an employee that has been there for years gets 0% raises year after year despite positive/"great" yearly reviews. Then that same employee is asked to train a new employee with no experience in that field that is hired in at a level above them and of course at a higher salary. Essentially like many companies if you want a raise you have to leave the company or at least threaten to leave. Even if you want to stay cause of other factors like work life balance, at least threaten/hint that you are going to leave. While that is risky you should be self aware enough to know if you can pull it off. Cause lets face it while the company likes to brag that they are "adding headcount" at the town hall meetings the thing they leave off is that that head count is certainly not in the USA.

    Even those that do get raises (rare) it is in the realm of .25%-2% yes i said "point 25/ decimal-->.25%" this does not even cover inflation. They do not give inflationary/cost of living raises, thus you will get a pay cut every year you are there.
    I have seen many good employees leave because of this over the years. The company doesn't want to retain talent by paying more.

    Advice to ManagementAdvice

    I get it you want to get rich yourself. But treating your employees like crap and telling employees on company wide town hall meetings "good riddance" to people that critique the way things are going and or don't like the way the majority of employees are treated, is not going to win you any fans. Sure people will kiss your butt to your face but behind closed doors...

    It is obvious that the goal is to ship every job possible over seas, and then in a few years after massive cuts and nearly a decade of giving 0% raises you will then IPO, with a great looking balance sheet, collect your billions for upper management and ride off into the sunset.

    Doesn't Recommend
    Neutral Outlook
  2.  

    The people are generally great, as individuals, but the company struggles to align organizationally to optimize talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services Pursuits Lead in Plano, TX
    Current Employee - Services Pursuits Lead in Plano, TX

    I have been working at Dell full-time (more than 10 years)

    Pros

    The people, especially those with a long history in Services going back to Perot Systems. Hard-working, team-focused, and absolutely brilliant at what they do. Our solution architects, pricing, and business development leads are second to none.

    Cons

    Our direction is never clear, as we seem to want to be all things to everyone. We have also shifted strongly to low-cost resources recently, and that has cost us many good people, even as we gain quality from those low-cost resources. The knowledge drain from people leaving as our direction changes is impossible to replace. Moreover, there are still two separate companies and cultures - hardware/software and services. There are efforts to bridge this gap with cross-functional pursuit teams, but silos are still mostly prevalent.

    Advice to ManagementAdvice

    Pick a direction, stick to it. If you are going to move to an offshore-focused hiring and delivery model, state it, tell each department what it means to them, and let them make choices in a clear context. Morale suffers when you do not. We can all read the tea leaves, but without clear statements of intent, we have to assume based on trends. Also, learn from the best organizational acquisition you've made: SecureWorks. You made them part of Dell, but never changed what they fundamentally had been doing well, and with whom they did it, once acquired. You focused on NOT BREAKING WHAT WORKED first, then taught the two organizations to coexist. A few months of bumps was a small price for a pipeline full of wins; in contrast to Perot Systems, wherein you focused on molding the model to your organization (poorly), lost customer confidence, and spent more than half a decade proving to old customers and new prospects that you weren't merely a hardware company giving a courtesy nod to services.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Dell is ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Network Engineer in Plano, TX
    Former Employee - Senior Network Engineer in Plano, TX

    I worked at Dell full-time (more than 3 years)

    Pros

    Nice benefits (Although there are better out there). Great people.

    Cons

    Stingy on raises. Middle management is very lacking. The culture management breeds is not healthy.

    Advice to ManagementAdvice

    Hire technical managers who actually understand what they're managing. It sucks having to do the job and train your boss on what you're doing at the same time. They should come knowing what they're doing. They should also not be making very much more than the engineers who are actually doing their jobs for them a majority of the time because they lack the knowledge to do the job themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Getting better, lots of room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at Dell full-time (more than 3 years)

    Pros

    Reasonable work/life balance. Remote work is fully supported.
    Company wants to improve.
    Some of the people are smart and honest.
    Good high level strategy, synergy between the hardware/software/services.

    Cons

    Too many of the employees aren't technologists. They are looking for an easy way out - without understanding what Dell does or any notion of a trade-offs.
    Fragmented and old IT - really hard to use.
    There is a disconnect between the entrepreneurial spirit that is promoted and the way things really work. Most managers are afraid to make decisions.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Portfolio Manager for Dell Financial Services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Manager in Round Rock, TX
    Former Employee - Portfolio Manager in Round Rock, TX

    I worked at Dell

    Pros

    Dynamic company with potential growth in the industry.

    Cons

    Lots of change on a daily bases with direction.

  7.  

    Becoming fewer opportunities for growth and promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Consultant in Austin, TX
    Former Employee - Finance Consultant in Austin, TX

    I worked at Dell full-time (more than 5 years)

    Pros

    Still one of the larger companies headquarter in Austin, TX. Pay and benefits is good for the area. Working from home flexibility is an added perk

    Cons

    Lots of good leadership has left the company and limited growth with many jobs moving over seas. Also, at times very political, with people being promoted for the wrong performers (often people that manage up well)

    Advice to ManagementAdvice

    Need better career guidance and planning discussions. Also, need to strongly look at people that are people managers that should not be.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    not bad, stagnant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    laid back atmosphere, okay compensation

    Cons

    No real opportunity for growth

  9.  

    Large network of talented high-tech professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Group in Round Rock, TX
    Former Employee - Product Group in Round Rock, TX

    I worked at Dell full-time (more than 5 years)

    Pros

    Great group of people for building a strong tech network, especially for Austin-based professionals. Competitive pay, and individuals are empowered to make decisions in a matrix environment. There are good opportunities for learning and trying new horizontal roles in a fast-paced setting.

    Cons

    There is no consistent support for female career development to executive level - especially within the product management and engineering organizations. Internal IT support is not competitive compared to much smaller and even comparative size companies.

    Advice to ManagementAdvice

    Consider embracing diversity, talent development, and executive promotion at all levels of the organization. Consistent culture - the internal Dell community should echo the messages being marketed to the external Dell audience.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Team lead for a team of 7

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    Flexible work schedule, work from home options

    Cons

    No growth, no promotion, not much raise in the past fewwww yeara

    Advice to ManagementAdvice

    Promote people within the company, don't keep re-orging to break the rhythm of initiatives that are in progress

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    eye opener

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time (less than a year)

    Pros

    large company with great people and great traing

    Cons

    large company sometimes you feel like just a number

    Advice to ManagementAdvice

    find a way to treat your employees like family

    Recommends
    Positive Outlook

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