Dell Reviews

Updated July 30, 2015
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
762 Ratings

Pros
  • I maintain a very healthy work/life balance by putting boundaries up in my day / week / year that are reserved for personal time (in 557 reviews)

  • Some teams are open for work from home (in 245 reviews)

Cons
  • Work-life balance is only there "if they like you/" Training is only done just to say "it's done (in 170 reviews)

  • Poor senior management at the regional level (in 81 reviews)

More Pros and Cons

1,572 Employee Reviews

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  1. Marketing Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fast paced environment that offered many chances to learn and grow. It was good working with so many driven, competent people. The organization is well structured and objectives were clearly defined.

    Cons

    Lack of teamwork on many fronts. Destructive people are allowed to run wild within the organization in a pursuit to increase their own agendas.


  2. Inside Sales Representative - Federal Gov.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Round Rock, TX
    Former Contractor - Anonymous Contractor in Round Rock, TX

    I worked at Dell as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay was good and you don't "sell" (cold calling/ dialing for dollars) really at all. Most deals fall in your lap and you just have to manage the business that comes through. They take really good care of you in the Federal space by providing free food, prizes, contests and gift cards. Most people you work around are really helpful and down to earth. Not a very dog-eat-dog mentality that other Sales organizations have. It's a good job and it pays really well but I'd just be careful of becoming complacent. It's the kind of job where you could easily wake up 5 years later and realize that you're not terribly passionate about it but the money was good so you stuck around.

    Cons

    The tools are horrendous. It's a relatively easy role to master within 3 months but you need a lot of patience to put up with the tools needed for the job. Finding who you need to contact/who would have an answer to your problem is difficult and takes a long time to build an internal network to better serve your customers. I can't speak for other departments but in my experience working in the Federal space I found Dell to be somewhat disorganized and inefficient from a communication/productivity standpoint. It's also difficult to establish a work/life balance. Just trying to satisfy your accounts needs as well as navigating the difficulties/inefficiencies within Dell will easily net you 50+ hours a week when you should only need to work 35 hours a week, given that things were more efficient. Like most corporate jobs, raises and promotions are largely tied to how much management likes you as opposed to how efficient you are at your job or how much you know.

    Advice to Management

    It doesn't make sense how a billion dollar company could be employing such rudimentary tools. Hire a team of software engineers, lock them in a room and have them build a new, one stop shop type program that can incorporate all (4) programs you have that are needed to solve one simple quote.


  3. Great 1980s Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Plano, TX
    Former Employee - Software Developer in Plano, TX

    I worked at Dell full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There really are good people at Dell. I went to college thinking I was going to get a job some day working with Computer Science people like myself. Rarely, rarely, rarely did I EVER work in an IT department that CS graduates. That's not a bad thing, just puzzling. Where do all those CS graduates go? I'm talking 30+ years of No Contact. Then I finally bumped into some working at Dell. That was cool. I'm not alone in the world.

    Cons

    Still a good company to work for when you get fresh out of school ... with your CS degree. But not if you're a seasoned IT person. My first day of work at Dell was magical, in a way, because I felt like I stepped back in time to the 1980s. Wow! Most companies have gotten lean, downsized, and efficient. Dell still has all the redundant bureaucratic levels still in place. Layers and layers of middle management. It took weeks to get a PC and longer to get a log in ID and I still didn't have access to any systems. I was able to turn on my PC and check the company intranet. Months past before I was actually able to produce something tangible. I felt like I was actually in the movie "Office Space". I came on when Michael Dell had just finished purchasing his company back making it a private company once again. There was a big conference in the auditorium with all the global branches in participation via video. We could see all the other locations around the world on a big screen including Michael Dell in Austin. When Michael took the stage the place went wild! People were acting like Steve Jobs had risen from the grave. It was a magical time. Then a year later we had the same global video conference however by this time many people had been laid off. If only they had known what they were cheering about last year. This time around the mood was somber. It was like a scene taken right out of the movie Office Space where everyone is singing Happy Birthday to Lumbergh. Long story short, as a young graduate you will learn what company bureaucracy is all about, get your ears wet learning some interesting things, get your feet planted on the ground about the corporate world and ready for your next challenge. But during your stay you will one single tiny little ant helping a bigger cause. "Ant number 4869284, have you turned in your TPS reports?" For the people who stay for the long haul, make no bones about, there is a "boys club" attitude. I don't mean that in the gender sense, women have a place here, it's just that you need to hook yourself onto someone's coat tails if you're going to rise up. I don't know this personally but I listened to my managers and supervisors and director's stories. "I worked for so-and-so for 5 years then went to work for Bob for 5 years then I worked for Susan for 5 years THEN I was assistant project manager for 10 years then..... 30 years later Poof! I was a director". Talk like that makes me want to barf. AND, these are social butterflies, NOT engineers. You're career path, should you accept the challenge, is much more dismal. Take heart in knowing you will help these butterflies soar to new heights. They will be driving new cars and you'll still have your college car.

    Advice to Management

    Lose the middle management. The 1980s is over.


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  5. Different Department Equal Different Experiences My EXP is in KACE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kace Technical Analyst in Austin, TX
    Current Employee - Kace Technical Analyst in Austin, TX

    I have been working at Dell full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Product Work from Home Good Managers

    Cons

    Poor Training Limited Resources Too Many Hurdles to Help the Customers Too much red tape Inefficient PNP Poor culture

    Advice to Management

    The front line technicians need more support and faster responses to assist the customers. If you are not going to pay for the head count to support the front line technicians, remove the hurdles that is keeping them from doing there jobs.


  6. Career Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Dell (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    The company is doing well

    Cons

    There is a lot of high level management churn


  7. Dell Sales

    Current Employee - Inside Sales Representative in Round Rock, TX
    Current Employee - Inside Sales Representative in Round Rock, TX

    I have been working at Dell full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work life balance! Love the work from home program, and the people!

    Cons

    Hard to move within the company, lots of red tape. Salary doesn't increase with cost of living.


  8. Good place to learn, but old vices

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Huge company with years being on the top. Good place to learn at the beginning of your professional career.

    Cons

    Old vices. You have to fight with hierarchy, slow movement, repetitive job and very though to evolve on your career path.

    Advice to Management

    Teams with structure works faster and stand out because they dont need to loose time checking the job title of their peers.


  9. Good and bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    brand name, people...lots of opportunities across

    Cons

    constant reorgs leave low morale


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Austin, TX
    Current Intern - Intern in Austin, TX

    I have been working at Dell as an intern (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Solid company with great areas of career development

    Cons

    boring and damp working environment.

    Advice to Management

    make the company exciting once again.


  11. Overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good place to start out and get experience with support for a large company. Lots of different opportunities to grow and move to different sectors/sections.

    Cons

    Metrics based reviews. Nontechnical managers. The mentality has changed more towards how good they look on paper than how well they treat / pay the talent. If you want to get a start with the phone support side of the house they would be a good place to kick it off. Just take advantage of the training they offer and expand your knowledge to help you grow and / or move.

    Advice to Management

    pay your people what the market is paying. If you don't you will continue losing talent to other companies that pay well.



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