Dell

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Dell Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.3 3,483 reviews

71% Approve of the CEO

Dell Chairman and CEO Michael S. Dell

Michael S. Dell

(2,155 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors(in 463 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed(in 156 reviews)


Cons
  • Work life balance can be a myth if you are a manager working with global team(in 145 reviews)

  • If you are looking for a position, stick to a senior management position(in 74 reviews)

1,180 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Flexible hours and opportunity to do various line of work

    Anonymous Employee (Former Employee) Round Rock, TX

    ProsCompany is good about internal transfer and given employees chance to try new line of work. Flexible hours makes it easy to joggle work/life responsibilities.

    ConsGlobal team makes the work hour 24/7. Get lost easily in the process and politics.

    Advice to Senior ManagementInvest in employees. Don't treat them like a number.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Huge company, all depends on the group you're in

    Systems Senior Principal Engineer (Current Employee) Austin, TX

    ProsDell is a very large global company with "team members" in all regions. There are a number of small companies within Dell, some from way back, some from recent acquisitions. Each small company comes with its own very different methods, leadership styles and expectations. The resounding culture of Dell that slowly seeps into all business units is: laid back. This is the advantage of working for a company based out of Austin, TX. Austin is about as laid back as it gets and so are the people who live there. That said, it's all about the group you land in.

    -WFH is great, I don't know how I'd go back to a regular office

    -Pay and bonuses are at the higher end of industry standard, way above typical "operational IT".

    -Time off is adequate and there is never a debate as to when or how long you can take at one time.

    -When you do have to visit a Dell campus, dress is casual. Shorts, flip-flops if you want.

    -Unless you work in IT, life balance is great. No calls after biz hours, no one bothers you on vacation, great balance.

    -If you work in one of the Product Groups you contribute to a profit center, vs being a COST center in IT. Big difference.

    -Culture of forgiveness and 2nd chances. For good or for bad, Dell is very forgiving, to a fault in many cases.

    -Summer work hours = work ends at 2pm Friday 3 mos out of the year.

    Cons-Being such a large company, relationships can be complex. There are a ton of people in a ton of different orgs to deal with. This can be daunting and make getting what you need to get done more difficult if you hit roadblocks.

    -Tons of old dead wood around. 10+ year Dell long timers who managed to stick around slow everything down and drive mediocrity through the roof. Lot's of "I'm too busy", "not my job", "I don't know, ask someone else" going on here.

    -Processed to death. Dell lives and dies by its processes which are massive and require training. These are changing currently in an attempt to streamline but many of these processes inhibit creativity and innovation, not foster them.

    -Working remote means harder to climb the career ladder. It's not impossible just much more difficult since you're just that voice on speaker phone vs guy we see every day.

    -Internal IT services are a huge problem at Dell. BYOD consists of running the GOOD app on your smartphone to access email. Tons of services need to be extranetted. 256MB mailboxes are a JOKE in 2014, but sadly our standard. No access to anything but OWA unless you VPN in on a corporate laptop. Verrrry legacy IT model even tho we build solutions and products to support the BYOD movement.

    -HR titles for positions are very confusing to a potential hire. Coming in the door you have no idea what level you're being brought in at relative to who your peers will be. Get brought in low and you will have to fight to get to the rung equal with your peers.

    -Career paths work ok if you're fairly early in your career. For the 15+ year types, once you reach the director-level IC equivalent, it can be hard to move beyond it. Exec dirs and VPs are almost always hired from outside.

    -Re-orgs are frequent and plentiful, on my team at least. 1 per year on average, the pot gets stirred in a pretty major way.

    -Upward exposure depends ENTIRELY on which functional group you're in. Ironically, marketing/ planning gets the most exec exposure. Engineering gets almost zero. Guess who makes most of the decisions and actually makes things happen?

    -Execs and VPs are businessmen, pure and simple, they follow the money. They are not leaders and provide severely limited guidance or direction.

    Advice to Senior ManagementIf you want to hire and RETAIN top talent, you have to pay us to do so. There is way too much competition in the hi-tech space to be cutting bonuses and delaying merit increases. Pay attention to your engineering groups! Not just the directors, figure out who actually matters and where the good ideas really come from!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Dell Candidate and Employee Experience Team responded to this review

    Jul 25, 2014

    Thank you for your well thought-out, detailed and honest review! We know this took time for you to put all of your thoughts here and it is very much appreciated. We have a process that allows us the ... More
    • Culture & Values
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    Great pay & flexibility. Cost cutting environment.

    Product Manager (Current Employee) Round Rock, TX

    ProsCompetitive pay, flexible work hours. Culture improving since privatization.

    ConsCulture comes from middle management down, so it's hit or miss depending on what segment you work in. Above that it seems like VPs either don't communicate or don't agree with each other (a result of a cost-cutting environment.)

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    3 people found this helpful  

    Great income for sales, but no job security even for high performers

    Inside Sales Representative III (Former Employee) Nashville, TN

    ProsGreat income and fast upward movement possible for sales, at least.

    Relationship Sales is challenging and rewarding, and the Nashville culture is pretty great most of the time.

    Vendor-sponsored product fairs and lunch 'n' learns provide free food and random trinkets regularly - this can be a con too if you can't say no to Gigi's cupcakes once in a while!!

    ConsManagement is hit or miss because they usually promote interested high-performing sales reps to management - and a good sales rep is not always a good manager. Some are really good, and a few are terrible.

    Not enough communication about how quotas are set, so they often seem arbitrary and sometimes unfair.

    Activity metrics aren't hard to hit, but don't usually have any direct correlation to results and can be a distraction from other activities that actually produce better results. Furthermore, they make the activity metrics a requirement to keep work from home perks, so if working from home a couple of days a week is important to you, the distraction is absolutely required.

    In sales, there are constant rumors about massive layoffs coming down the pike, because they do happen and it's often the people who have been around a long time and performed consistently who are the first to go. If you've had one bad quarter and the layoff comes at the end of that quarter, you're likely to be on the chopping block. Especially if you've received some merit increases in salary over the years and sit at the high end of the pay scale for your group/division. Granted, all of this was before the company went private and so it may have changed. Probably not... :)

    Advice to Senior ManagementFind a way to consider long-term consistent performance over the "what have you done for me this quarter" mentality - customers don't like changing reps all the time, so it just doesn't make sense to keep up the revolving door. It costs you more to hire and train a new person than to give someone who's had a bad quarter or two a chance to turn things around.

    Yes, I would recommend this company to a friend

    Dell Candidate and Employee Experience Team responded to this review

    Jul 14, 2014

    Thank you for your thorough review and your honesty. We have a process whereby we share the reviews on Glassdoor with our leadership team that is critical to our future improvements and success ... More
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    • Approves of CEO

     

    Good Execution, Pretty Good Culture Overall, Poor Strategy, Mixed Senior Management

    Program Manager Senior Consultant (Current Employee) Austin, TX

    ProsDell has a pretty good culture and is generally focused on serving the customer. Co-workers are usually pretty strong and teamwork is encouraged. Compensation and benefits are good.

    ConsSince going private we had our stock plans removed so there is limited upside for the rank and file. The senior management reporting to Michael is very uneven with a couple of real bozos.
    The company doesn't seem to have a solid strategy going forward or the willingness to invest in its future. Michael talks about investing more in sales, R&D, etc but all we see is cuts.

    Yes, I would recommend this company to a friend

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    Good place to work with room to move around and grow

    Sales Support Adviser (Former Employee) Round Rock, TX

    ProsCould change positions regularly, allowed to work from home, good benefits. Great people.

    ConsConstantly changing priorities, "long term" initiatives dropped as soon as close rate or revenue for the quarter drop. Archaic IT infrastructure a patchwork of segment specific systems not designed to work with each other.

    Advice to Senior ManagementSpend the capital necessary to fully upgrade the order management and supporting systems and bring them into the 21st century. Have a single, cohesive go-to-market strategy that includes all segments and offline sales. You are competing against yourself.

    • Culture & Values
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    • Approves of CEO

     

    Awesome company to work for!

    Anonymous Employee (Current Employee)

    ProsGreat salary, perks and work life balance

    ConsLots of org changes happening every 6 months. You never know when your role might change without any prior notice :)

    Advice to Senior ManagementNurture stability among employee community

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities

    1 person found this helpful  

    Overall a good experience.

    Sales Representative (Former Employee)

    ProsIt's a good place to work overall. The people are friendly and do their best to work together even in difficult situations. Benefits are fair. The company seems to walk the talk when it comes to company values and not just provide lip service. There are ways to grow within the organization provided you take the initiative.

    ConsStaff seems stressed due to cuts and uncertainty. It's a large corporate environment based on selling products trying to transform itself into a more service oriented company. Expect confusion and uncertainty as the transformation will be underway for a long time and being on the wrong side of the "change" may mean looking for other work.

    Advice to Senior ManagementFocus, Focus, Focus...... Treat your employees and customers the way you would want to be treated. Customers are confused and alarmed over the high turnover and constant parade of new sales reps. Other challenges include knowing who to talk to for questions and service concerns due to the many acquisitions. Dell operates like many different companies that are not integrated effectively at this time.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

    1 person found this helpful  

    Great place to work

    Global Principal Consultant (Former Employee) Atlanta, GA

    ProsAllowed to use your expertise as an individual contributor. Input valued by management. Great bonuses and multipliers on company performance.

    ConsFrequent changes driven by executive management disrupting progress made by line management. Perception that executives are performing well but they frequently rearrange the deck chairs on the Titanic to keep the numbers fluid and not able to hold them accountable.

    Advice to Senior ManagementGet out of the way. Set the direction and enable your line management and staff. Your efforts are often perceived as disruptive rather than providing efficiency. Remove obstacles for the teams and not place more in their path.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    Lots of opportunity for driven individuals

    Services Manager (Former Employee) Nashville, TN

    Proswork/life balance, growth opportunity, pay, benefits

    ConsUpper management never "lets the dust settle" and is constantly changing the comp plan and account alignments to course correct results. Need to allow reps to cultivate business over time instead of changing how things work every quarter.

    Advice to Senior Managementsee cons

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Dell Candidate and Employee Experience Team responded to this review

    Jul 9, 2014

    Thank you for your review! We agree, there has been quite a bit of change within Dell. Recently, there has been more change as we created global business units to better serve our customers as well ... More

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