Dell
3.3 of 5 3,108 reviews
www.dell.com Round Rock, TX 5000+ Employees

Dell Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.3 3,108 reviews

                             

70% Approve of the CEO

Dell Chairman and CEO Michael S. Dell

Michael S. Dell

(1,935 ratings)

59% of employees recommend this company to a friend
1,042 Employee Reviews Back to all reviews
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1 person found this helpful  

Dell, a fairly good company

Senior Operations Engineering (Former Employee)
Austin, TX

I worked at Dell full-time for more than a year

ProsA good company to work for - coworkers seem to get along.
the day to day was enjoyable
if not directly involved with customers dress was casual which a lot of folks (workers) liked

Consa lot of layoffs - and then rehire.
moved a lot of operations overseas

Advice to Senior Managementtry to be a bit more patriotic with 'Made in America' but, I know, business is business and you must be competitive. (Michael, you got rid of all your US factories - did your business folks ever add up ALL the costs of doing business overseas?) Yup, Wall street rules!

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Opportunities for advancement were available

Program Manager (Current Employee)
Plano, TX

I have been working at Dell full-time for more than 5 years

ProsOpportunities for growth were available.
Huge support for remote working.
Flexible work schedules available.
Salary comparable to market.

ConsNo real cons that I could determine

Yes, I would recommend this company to a friend

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Pretty good experience but large company rules

Project Manager (Former Employee)
Washington, DC

I worked at Dell full-time for more than 5 years

ProsFlexibility for work-life balance
Good company culture
Good 401k
Generous leave benefits

ConsInflexible rules for promotion
Company policies still somewhat rooted in hardware sales
Limited training budget
Limited teambuilding activities

Advice to Senior ManagementDon't force horizontal structure if it affects customer service

Yes, I would recommend this company to a friend

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Remote medical claims AR rep

Anonymous Employee (Current Employee)

I have been working at Dell

ProsI work remotely from home. My team of managers and coworkers are regularly available for questions and concerns.

ConsSome mgmt team leaders are great and very hands on while others are not. Communication is key... sometimes you get that and other times you don't.

Advice to Senior ManagementSome mgmt team leaders are wonderful and very hands on while others are not. To expect excellent customer service, show excellent internal customer service.

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Excellent pay & benefits

Anonymous Employee (Former Employee)

I worked at Dell full-time for more than 10 years

ProsGreat salary, terrific benefits, great people, work life balance exists

Consvery little room for promotions, mobility is difficult, tough working environment

Yes, I would recommend this company to a friend

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Graphic Designer

Anonymous Employee (Former Employee)

I worked at Dell

ProsHad a great team, and was able to work independently with a flexible work from home/office schedule.

ConsConstant shifting can make it hard to advance forward and cause confusion. Experience can also vary between teams since Dell is such a large place to work.

Yes, I would recommend this company to a friend

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Area Manager

Anonymous Employee (Former Employee)

I worked at Dell full-time for more than 10 years

ProsI loved my team and my other business partners.

ConsSenior leadership had lost focus on what got Dell to the fortune 50 company it was at that time. Everyone knew the Computer and Services space was changing and Dell needed to change. But not taking ownership and sharing with the entire company and not just the Board of Directors was a mistake.

Advice to Senior ManagementAll levels of management were engaged and willing to get on board instead and make change. But instead everyone was in fear for their job as there wasn't a "shared vision" or something to get behind and innovate thus helping to drive change.

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A great place to work, but too dependent on old philosophies and methods.

Sales Specialist (Former Employee)
Austin, TX

I worked at Dell full-time for more than 5 years

ProsThe best part of working for Dell was the suitable work-life balance, great benefits, and reasonable salary. The ability to work remotely was a considerable difference maker in my review. Had it not been for the work-life balance allowed, the negatives would outweigh the positives. The bonuses for exceeding quota were also very nice, although the company did not seem to know how to appropriately set quota for the masses.

ConsThe sales structure is extremely antiquated and inefficient. At Dell, you multiple sales people focused on what he or she gets paid individually, as opposed to focusing on the greater good of the company as a whole. This could stem from Dell's history as an order taker/logistics master (burn and churn as many as possible). This barrier, mixed with unreasonable quotas that fluctuated drastically with no concrete explanation from upper management, created an atmosphere that was highly individualized, and not focused on the team or the customer for that matter.

Worse yet, Dell would seemingly much rather hire externally than promote from within. There were constant additions, and subsequent reductions in talent because the company would pay an outside hire much more than in inside team member would be offered. Outside hires would then constantly flame out after not understanding the speed and culture of Dell, further damaging customer relationships.

Advice to Senior ManagementCreate a sales structure that befits all members, fosters achievement and competition, but still maintains a customer focused approach. Also, customers value relationships over time. The constant shift in the company, (combining segments, moving accounts/account managers), creates very little value for the customer to choose Dell in what has rapidly become a commodity driven industry.

Offer your long standing talent more money for promotions/relocations.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sr. System Implementation Advisor

Anonymous Employee (Current Employee)
Boston, MA

I have been working at Dell full-time for more than 5 years

ProsCulture and people. Smart friendly work atmosphere. Not cut throat like most companies

ConsCompany is now in transition back to private so many changes within management. Everything is being moved to offshore to cut cost

Advice to Senior ManagementDon't forget your roots. Don't loose touch with the American workers that helped build the company or you will risk loosing many good people to your competitors

Yes, I would recommend this company to a friend

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great place to work

Business Systems Advisor (Current Employee)
Indianapolis, IN

I have been working at Dell full-time for more than a year

Prosgreat benefits, challenging work, good opportunities

Consneed more education opportunities, would be nice to have some sort of team gathering in person as most everyone works remote

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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