Dell

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Dell Reviews

Updated September 16, 2014
Updated September 16, 2014
3,706 Reviews
3.4
3,706 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,282 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

622 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Look elswhere for employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time for more than 3 years

    Pros

    Benefits somewhat ok. Gets a little better the longer you're employed

    Cons

    Company is going backwards. Clueless managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Uncertain Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Dallas, TX
    Current Employee - IT Manager in Dallas, TX

    I have been working at Dell full-time for more than 5 years

    Pros

    Good pay, good bonus plans and some good people

    Cons

    Always unsure of next steps. Things were always kept in secret, no transparency by executives

    Advice to ManagementAdvice

    Be more transparent, find a road and take it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Depends on your manager!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storage Engineer  in  Round Rock, TX
    Former Employee - Storage Engineer in Round Rock, TX

    I worked at Dell full-time for more than 5 years

    Pros

    If you have a manager that does not play the favorites game your skills and expertise are not only recognized but lauded.

    Cons

    If your manager is a 2 faced back stabber then you get hosed at every turn. No training, no understanding and they just look to kick you in the back of the head at any opportunity!

    Advice to ManagementAdvice

    Review time should include just your skills and stack rank and leave the mangers "feelings' out of this equation. This fact led to my resignation from a good position.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Quantity (of deliverables) is always not more important than quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Round Rock, TX
    Former Employee - Software Developer in Round Rock, TX

    I worked at Dell full-time for more than 8 years

    Pros

    Pay, bonus and time-off is good
    Work-from-home partially and sometimes fully is possible depending on org./manager
    Substantial overtime can be paid off by taking comp. time

    Cons

    Multiple parallel project execution with resource constraints and challenging timelines
    Hard work is not recognized by promotions

    Advice to ManagementAdvice

    Effort should be made to retain subject matter experts by giving better incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    No one retires from Dell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Dell full-time for more than 10 years

    Pros

    You get to learn the latest technology and if you are lucky you get some good co-workers. Company has solid reporting tools.

    Cons

    Woefully mismanaged. People are in charge who have no idea about technology or what it really means to run a relationship business. This company takes metrics to a whole new micromanaging level.

    Advice to ManagementAdvice

    Actually commit to a long term plan without going guardrail to guardrail every quarter.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Micro-managed, low pay for volumes produced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager  in  Nashville, TN
    Former Employee - Senior Account Manager in Nashville, TN

    I worked at Dell full-time for more than a year

    Pros

    The people/ co-workers were great to work with. Free lunches were nice.

    Cons

    Poor senior management at the regional level. Way too many delays in promotions and "on hold" movement within the organization. The pay was too low for the overall volumes in sales that were created.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Disappointing

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    Work from home health benefits

    Cons

    Bad management no training

  9. 2 people found this helpful  

    not sure what direction its taking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Pros

    At the core, the company has great benefits and values

    Cons

    A shotgun approach with numerous acquisitions but no strategy to meld the companies and cultures.

    Advice to ManagementAdvice

    step back and recreate the core dell with a single message and team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Financially beneficial, but extremely dehumanizing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dell Services Client Executive
    Former Employee - Dell Services Client Executive

    I worked at Dell full-time for more than 10 years

    Pros

    At a quick glance, Dell's desire to move into the IT services space makes perfect sense. The acquisition of many top services brands (e.g. Perot Systems, Boomi, SecureWorks, Wyse Technology, and many more), also makes good sense. From a personal perspective, the pay and benefits are excellent. I also enjoyed being part of a global company.

    Cons

    I was with one of the acquired companies and have been in the IT services industry my entire career. As soon as we became part of Dell Services, I made it my mission in life to successfully transition to this larger, global company. It was a very exciting time an one that I embraced with enthusiasm. By all performance metrics, I was very successful. I also made more money with Dell than at any other time in my career. Unfortunately, it was a very stressful and dissatisfying experience overall.

    What became apparent very quickly is that Dell's approach to services is similar to it's approach to hardware. In hardware sales, once the paperwork is signed and the equipment is delivered, the work is essentially done. In services, once the paperwork is signed, the real work just begins (now it is time to deliver). The need to form 'trusted adviser' relationships with customers and to put the right measures in place to ensure exceptional customer service on a consistent basis is not understood by Dell senior leadership. While Dell appreciates the value of high NPS (customer satisfaction - Net Promoter Survey) scores, the focus is strictly on the scores and not the steps that need to be taken to ensure a high level of customer satisfaction. The primary focus of services is on sale of new business and cost reduction efforts.

    Dell literally performs workforce reductions every month. That's right every single month. Worse yet, leadership responsible for affected employees is not involved or even consulted as to who will be let go (this is done exclusively by HR). As you can imagine this often results in very inappropriate decisions that directly impact service levels, customer relationships, and (surviving) employees morale. It is important to point out that leaders often only find out an employee who reports to them is being let go as the same time as the affected employee. Another aspect of the cost-cutting focus is a huge push to send as many jobs overseas as possible, regardless of any diminished quality of service that may result. I've been in this industry for several decades and trust me, many roles can be done anywhere with little disruption to quality of service; however, there are also many that should not be moved offshore. Dell errors on the side of offshoring and the impact is often obvious to its customers.

    Finally, Dell seems to think that similar to a hardware assembly line, where an army of individuals will each perform a single task as part of an overall assembly, services functions should also be fragmented to an extreme degree. Unfortunately, the result of having relatively simply functions distributed across so many individuals located in so many geographic areas, is that when any issues occur (which happens frequently in any services business) it is very difficult to find the source of the problem and/or find anyone to be accountable for a resolution. It is very unlikely that any issue will be resolved before it impacts the customer. Issues that might have taken a couple hours or days to resolve in a more traditional organization often take weeks and even months to resolve with Dell's fragmented workforce approach. Try explaining to your customer why your company still hasn't resolved a minor issue after several weeks. The experience left me, and the majority of my peers, feeling helpless on a regular basis.

    I could go on and on and provide many specific examples, names, dates, and details, but hopefully you get the point. It is extremely stressful knowing that, regardless of job performance, you or one of your valued team members could be on HR's hit list in next month's workforce reduction. Dealing with the constant service delivery issues and extraordinarily slow resolution to those issues results in chronic frustration and stress, especially for those on the 'front lines', who constantly have to smooth things over with the customer.

    Advice to ManagementAdvice

    I would suggest Dell leadership learn a little more about 'cause and effect'. Buying up great companies is not a bad thing; however, if you want to continue to grow at an accelerated pace, you need to focus much more on the basic 'blocking and tackling' of delivering unparalleled customer service and show some measure of loyalty to your employees (after all, in services, your employees are to a large degree the 'product' that you're selling).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Exhausted and Anxious working for Dell Services TPA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lincoln, NE
    Current Employee - Customer Service Representative in Lincoln, NE

    I have been working at Dell full-time for more than a year

    Pros

    Good health benefits, LOMA free training, free weight room for employees, good time off policies and 1 week per year you have worked vacation time (ex 1 week for 1 year of time). Has a beautiful campus. Has a good Employee Purchase Program. Have wonderful co workers who understand what each other is going through and will help you as much as humanly possible. The company does have an ethical code that it does stand up for. Volunteering does have its perks here also.

    Cons

    There is no real training as it is sink or swim with the small amount of training you (hopefully) get. There is not enough people in most departments. Due to the privatizing of the company, all bonuses have been frozen indefinitely. Still making base pay after two years. Overtime swings from mandatory every night to none at all with no warning. Many people doing 3-4 peoples jobs with no incentives and no time to do their own (as there is no time between calls to note, do tasks, or breathe for that matter). Promotions are only if you are a favorite.

    Advice to ManagementAdvice

    Please have better work life balance and more training!! Many of us are exhausted and are working ourselves to the core for a management team that does not care for us.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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