Dell

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Dell Reviews

Updated August 17, 2014
Updated August 17, 2014
3,614 Reviews

3.3
3,614 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,231 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

615 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Not Too Good or Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    If you're far enough up the management or sales ladder, it's good. If not, then you should reconsider.

    Cons

    The company never really completes any large changes other than outsourcing jobs to cheaper environments because of all the re-org's. They talk a good talk about various processes (ITIL, ISO, etc.) but generally just answer all the "why aren't we doing these things in the defined way" with fluff about 'being in transition to full adoption'. It's also remarkably difficult to advance from some areas (getting out of support to management is one of the worst), so make sure you get in the door in the job or job area you want and do not try the 'just get a foot in the door' approach.

    Advice to ManagementAdvice

    Everyone understands the value of outsourcing, but nobody there seems to know value of retaining highly skilled sections. Try the ITIL best practice Follow the Sun method and have employees in each position in each region, don't dump entire sections here/Ireland/etc. to move the whole group to India or Malaysia or where-so-ever's cheapest this week. Grow some employee loyalty instead of demanding it without giving any.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A constant attempt to keep up with the steady rising quota demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative II  in  Oklahoma City, OK
    Current Employee - Inside Sales Representative II in Oklahoma City, OK

    Pros

    The pay was decent, nice work environment and equipment.

    Cons

    The sales team in my department had an unrealistic quota of $1.6 million per quarter (per person), and this continued to rise higher each quarter. The problem was, Dell computers and servers were not in demand, and the business model that most people knew was one of low cost consumer computers. I worked long hours to no avail, and was in the end miserable at the company.

    Advice to ManagementAdvice

    I believe they may have made some adjustments with the company going private last year. Focus on services, and train the sales team on how to sale the new acquisitions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Dell Enterprise Storage is a terrible organization to be in right now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Eden Prairie, MN
    Current Employee - Software Engineer in Eden Prairie, MN

    Pros

    Pay is competitive, Bonus payment record is good

    Cons

    I currently work for a terrible manager who undermines his team, fails to hold problem engineers accountable, and raises the stress level unnecessarily. Some Dell managers are better, but the culture encourages turf-battlers over good managers. It appears that priority 1 is repaying the LBO firm that took Dell private, at the expense of flogging as much has possible out of engineering with no new hires and no back-fill after RIFs. The saying around the office is "Cisco Products on a Wal Mart Budget."

    Advice to ManagementAdvice

    Engineering / product development morale ls very low, and it does not appear to be an organizational priority to do even the easy stuff to address it. Responding to legitimate concerns with "do you want to be here?" is a good way to guarantee that legitimate concerns will no longer be brought to your attention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Dell doesn't know how to take care of their people.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Security Advisor  in  Atlanta, GA
    Former Employee - Inside Sales Security Advisor in Atlanta, GA

    Pros

    Corporate company with household name. Good training program.

    Cons

    Everybody is a statistic. Lots of "NOISE." Call metrics/volume seem to have more importance than hitting your quota. Get ready for policy changes roughly every 30 days...

    Advice to ManagementAdvice

    Figure out how to get SecureWorks back to how it was pre-Dell acquisition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Dell Software Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software
    Current Employee - Software

    Pros

    What is left of the culture of acquired companies
    Decent benefits
    At lower levels, there are some really outstanding people

    Cons

    "Leadership" (especially at the top of DSG) is awful. John Swainson was not successful when he was the head of CA and he is now bringing all of his friends over.
    The CTO (another CA alum) is a total waste of money. His only contribution in the last two years is to increase bureaucracy and paperwork.
    No raises, no promotions, no incentive to grow, no loyalty from management

    Advice to ManagementAdvice

    Upper management simply needs to be replaced. Hire someone who knows how to run and grow a software company. There are nearly as many people in the executive ranks as there are people who actually do work. If they want to cut costs and grow profits, they need to invest in those who produce, not those who document production. In all my years, the only more top heavy organization I have ever encountered was the federal government.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    It's a job......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Quincy, MA
    Current Employee - Senior Analyst in Quincy, MA

    Pros

    I like being able to work from home a couple days a week. The flexibility I have works great for those of us trying to juggle work and personal lives is wonderful

    Cons

    Benefits are horrible. One hospital stay and it is going to take me years to pay off the medical bills pouring in. No raises and the pay is below average. When I took this position I was told something completely different only later am I told what my "real" position is.

    Advice to ManagementAdvice

    Consider all of your employees as an asset not just a select few. Look deeper into what we do and you will find that some things are not what they seem. The employees are the back bone of the company...we keep the company and our clients happy. Show us you know this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Extremely political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation Manager  in  Austin, TX
    Former Employee - Operation Manager in Austin, TX

    Pros

    training and perks in the company

    Cons

    Politics in upper management. Not fair when it comes to rating. It has nothing to do with what you have accomplished during the year.

    Advice to ManagementAdvice

    VP and above be more active in the lower ranks

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Underpaid, Worked well above paygrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good health insurance, good work life balance

    Cons

    underpaid for type/amount work done, giant frat, promotions give by buddy system

    Advice to ManagementAdvice

    Pay & promote top performers and maybe they wont leave for the first company that throws an offer their way.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Dont do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Representative  in  Reston, VA
    Former Employee - Sales Representative in Reston, VA

    Pros

    Respected company, good benefits and competitive pay.

    Cons

    Ever changing management, product focus. Too many (Dell) reps per account all competing with each other.

    Advice to ManagementAdvice

    Blow it up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Unbelievable Quota's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative II  in  Oklahoma City, OK
    Current Employee - Inside Sales Representative II in Oklahoma City, OK

    Pros

    The analyst do not know market trends within their own account sets. so they set quota's incorrectly after every major re structure that happens like every 9-12 months.

    Cons

    The company will raise your quota extremely if you succeed and excel beyond their expectations.

    Advice to ManagementAdvice

    Hire a new Analyst and invest more on knowing the market trend.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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