Dell

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Dell Reviews

Updated September 11, 2014
Updated September 11, 2014
3,698 Reviews
3.4
3,698 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,279 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

621 Employee Reviews Back to all reviews

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  1.  

    Bidding low in order to win govt contracts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LAN Administrator  in  Bethesda, MD
    Current Employee - LAN Administrator in Bethesda, MD

    I have been working at Dell full-time for less than a year

    Pros

    For entry-level jobs, there are opportunities if you're willing to accept below market pay. Mid-level job rates are better aligned with the market. The low bidder strategy initially got the company the lion's share of IT contracts, creating employment opportunities

    Cons

    Not too many opportunities to move up. One gets the sense that the company just cares about filling a job slot and keeping that slot filled indefinitely. Employees are always getting creative reasons why they will not get raises-even cost-of-living raises. The company fosters a culture where folks make decisions more for self-preservation rather than to benefit the company's mission. Benefits are not great but align with most companies in the market.

    Advice to ManagementAdvice

    Be more transparent. Provide real prospects with measurable goals for career growth by setting expectations and rewarding employees when they attain or exceed those goals. These types of actions will motivate employees to work even harder for the company because they feel like they are stakeholders in the company's success.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Dell is an ok place to work if you are a part of the "boys" club if not look elsewhere.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Pros

    Flexible schedules
    Personal time off
    Vacation
    Holiday pay
    Benefits

    Cons

    Mediocre management
    Cliques
    Pay
    Lack of advancement opportunities

  3. 1 person found this helpful  

    Dell Abuses Contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Cloud, MN
    Former Employee - Anonymous Employee in Saint Cloud, MN

    I worked at Dell full-time for more than a year

    Pros

    fair with there wage.

    Cons

    maybe it was the dell employees that i worked for. I felt as though i was carrying other people's workloads and the manager did absolutely nothing about it. They expected way to much work in a normal work day.
    they neglected to inform me or third party employer of the last day of my contract. they just canceled my security pass at the gate.

    Advice to ManagementAdvice

    you may want to rethink the dell employees at a St. Cloud MN location, if you go thruough alot of contractors. from what i heard you have gone thru over 6 in 5 years

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Overworked, Lack of Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Plano, TX
    Former Employee - Director in Plano, TX

    I worked at Dell full-time for more than a year

    Pros

    Benefits are still pretty rich. Excellent match on the 401K. Pretty good medical insurance. Decent bonus structure. Fair but not excellent pay.

    Cons

    The Services (IT) division has no real leadership. Weak. Constant reorganizations. Constant fire drills for things that aren't critical at all. Many "leaders" are simply about positioning themselves for their next role. Meanwhile, everyone else is overworked. HR in Dell Services needs serious help. Always last minute. Not strategic. Doesn't have a clue about engaging the workforce.

    Advice to ManagementAdvice

    There is no work-life balance at Dell Services. There is no real leadership at the top. Nice man personally, but no vision. No strategy. No brand engagement. By the way, the marketing and communication is hilarious. You use tired clip art and smiling work people in your imagery. Some people who have been with Dell for a long time have drunk the Kool-Aid. They have no idea how much better it is on the outside. Stop bleeding your best people and become real leaders. Fire most of the HR staff and get some people-oriented HR leaders.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Not Too Good or Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    If you're far enough up the management or sales ladder, it's good. If not, then you should reconsider.

    Cons

    The company never really completes any large changes other than outsourcing jobs to cheaper environments because of all the re-org's. They talk a good talk about various processes (ITIL, ISO, etc.) but generally just answer all the "why aren't we doing these things in the defined way" with fluff about 'being in transition to full adoption'. It's also remarkably difficult to advance from some areas (getting out of support to management is one of the worst), so make sure you get in the door in the job or job area you want and do not try the 'just get a foot in the door' approach.

    Advice to ManagementAdvice

    Everyone understands the value of outsourcing, but nobody there seems to know value of retaining highly skilled sections. Try the ITIL best practice Follow the Sun method and have employees in each position in each region, don't dump entire sections here/Ireland/etc. to move the whole group to India or Malaysia or where-so-ever's cheapest this week. Grow some employee loyalty instead of demanding it without giving any.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A constant attempt to keep up with the steady rising quota demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative II  in  Oklahoma City, OK
    Current Employee - Inside Sales Representative II in Oklahoma City, OK

    I have been working at Dell full-time for more than a year

    Pros

    The pay was decent, nice work environment and equipment.

    Cons

    The sales team in my department had an unrealistic quota of $1.6 million per quarter (per person), and this continued to rise higher each quarter. The problem was, Dell computers and servers were not in demand, and the business model that most people knew was one of low cost consumer computers. I worked long hours to no avail, and was in the end miserable at the company.

    Advice to ManagementAdvice

    I believe they may have made some adjustments with the company going private last year. Focus on services, and train the sales team on how to sale the new acquisitions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Dell Enterprise Storage is a terrible organization to be in right now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Eden Prairie, MN
    Current Employee - Software Engineer in Eden Prairie, MN

    I have been working at Dell full-time for more than 5 years

    Pros

    Pay is competitive, Bonus payment record is good

    Cons

    I currently work for a terrible manager who undermines his team, fails to hold problem engineers accountable, and raises the stress level unnecessarily. Some Dell managers are better, but the culture encourages turf-battlers over good managers. It appears that priority 1 is repaying the LBO firm that took Dell private, at the expense of flogging as much has possible out of engineering with no new hires and no back-fill after RIFs. The saying around the office is "Cisco Products on a Wal Mart Budget."

    Advice to ManagementAdvice

    Engineering / product development morale ls very low, and it does not appear to be an organizational priority to do even the easy stuff to address it. Responding to legitimate concerns with "do you want to be here?" is a good way to guarantee that legitimate concerns will no longer be brought to your attention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Dell doesn't know how to take care of their people.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Security Advisor  in  Atlanta, GA
    Former Employee - Inside Sales Security Advisor in Atlanta, GA

    I worked at Dell full-time for more than a year

    Pros

    Corporate company with household name. Good training program.

    Cons

    Everybody is a statistic. Lots of "NOISE." Call metrics/volume seem to have more importance than hitting your quota. Get ready for policy changes roughly every 30 days...

    Advice to ManagementAdvice

    Figure out how to get SecureWorks back to how it was pre-Dell acquisition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Dell Software Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software
    Current Employee - Software

    I have been working at Dell full-time for more than 8 years

    Pros

    What is left of the culture of acquired companies
    Decent benefits
    At lower levels, there are some really outstanding people

    Cons

    "Leadership" (especially at the top of DSG) is awful. John Swainson was not successful when he was the head of CA and he is now bringing all of his friends over.
    The CTO (another CA alum) is a total waste of money. His only contribution in the last two years is to increase bureaucracy and paperwork.
    No raises, no promotions, no incentive to grow, no loyalty from management

    Advice to ManagementAdvice

    Upper management simply needs to be replaced. Hire someone who knows how to run and grow a software company. There are nearly as many people in the executive ranks as there are people who actually do work. If they want to cut costs and grow profits, they need to invest in those who produce, not those who document production. In all my years, the only more top heavy organization I have ever encountered was the federal government.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    It's a job......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Quincy, MA
    Current Employee - Senior Analyst in Quincy, MA

    I have been working at Dell full-time for more than a year

    Pros

    I like being able to work from home a couple days a week. The flexibility I have works great for those of us trying to juggle work and personal lives is wonderful

    Cons

    Benefits are horrible. One hospital stay and it is going to take me years to pay off the medical bills pouring in. No raises and the pay is below average. When I took this position I was told something completely different only later am I told what my "real" position is.

    Advice to ManagementAdvice

    Consider all of your employees as an asset not just a select few. Look deeper into what we do and you will find that some things are not what they seem. The employees are the back bone of the company...we keep the company and our clients happy. Show us you know this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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