Dell Reviews

Updated April 22, 2015
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713 Employee Reviews

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  1. A wash in a sea of management, with no beacon of leadership in sight.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Round Rock, TX
    Current Employee - Analyst in Round Rock, TX

    I have been working at Dell full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    work from home option is nice, management is very flexible with this for their employees. Managers expect you in the office 3-4 days a week but if you need to work from home the first part of the morning and then come in the afternoon there are no issues. Although you'll be lucky to see your manager at their cube once a week.

    Cons

    No real leadership in Dell. Managers will call themselves leaders, but a smart person will know that they are two different positions. Outlook for the company is gloomy. You see it in the news that HP is making changes, becoming flexible, positioning themselves for the future. Dell could have done the same thing. You often hear from Dell badged employees "I've been with the company XX years, this is how we always do it." It's sad still people think that way.

    Advice to Management

    People, Product, Process - Marcus Lemonis

    If management understood these three things, the company wouldn't be where it is at today. Dell is stuck in the past, thinking everyone wants a Dell branded product because it is the best.

  2. Started off with a lot of promise...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Reston, VA
    Former Employee - Inside Sales Representative in Reston, VA

    I worked at Dell full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Started out great with comprehensive training, good coworkers, great environment, and an awesome manager. There was a lot of motivation to work hard, because pay increases were within reach and earning commission was a big goal

    Cons

    Changes were made to leadership and incentives: lots of lay-offs, and it got a lot more difficult to reach pay bumps. Training disappeared, and so did the collegial environment that we had had

    Advice to Management

    Employees need training, accessible management, and pay that corresponds with their achievements.

  3. Once a great, fun place to work....left with no confidence in a corporate vision/plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Sales Representative in Nashville, TN
    Former Employee - Technical Sales Representative in Nashville, TN

    I worked at Dell full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked with great people. Somewhat burned out towards the end but very capable and fun to work with
    Time off (grandfathered in) was exceptional. I had six weeks/year.
    Benefits were solid across the board and very reasonably priced

    Cons

    Lack of strategy on a corp level. Constant shifts in direction of the company
    New acquisitions not integrated well
    Jack of all trades, nothing done extremely well

    Advice to Management

    Pick a strategy and run with it. Remember your core and sell that. You don't make ipods/phones/tablets well. Focus on the enterprise. Do it well. Be more forward thinking and get back to taking care of your people.

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  5. Too much change leads to non customer focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative II in Oklahoma City, OK
    Former Employee - Inside Sales Representative II in Oklahoma City, OK

    I worked at Dell full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to work from home on certain days. Leader in IT upgrades and technology. Lots of Training

    Cons

    "It is like drinking from a fire hose" Too much for one person. Unable to move around the company unless you know someone. They say deal with "Ambiguity" Exactly what it is every year the company makes a change and it is unsettling for Customers. Quota's are surreal, if you blow it out of the water and get a big check. be prepared to save it to possibly paying back with the compensation plan you are under.

    Advice to Management

    When times are good nothing matters. mangers really don't care what you do. When times get tough and Quotas are high, they will ride you for every penny to be be made. Reports and reports on top of reports.

  6. Helpful (1)

    Excessive Outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Support Analyst in Lincoln, NE
    Former Employee - Network Support Analyst in Lincoln, NE

    I worked at Dell full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    -Great work life balance, depending on your job

    Cons

    -A large amount of outsourcing
    -Chaotic middle management
    -Low pay

  7. Constant threat of Layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in Round Rock, TX
    Current Employee - Senior Marketing Manager in Round Rock, TX

    I have been working at Dell full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Dell embraces working remotely.
    Compensation is above average

    Cons

    Management is very disorganized.
    There are so many layers that it takes months to get things done.
    Constant threat of layoffs as they have redundancy throughout the company.

    Advice to Management

    If you sell a product - have one team that owns it.
    Determine the optimal organization once and for all and stop the constant layoffs month after month

  8. Gift cards and breakfast tacos won't pay my rent...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Round Rock, TX
    Current Employee - Anonymous Employee in Round Rock, TX

    I have been working at Dell full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pretty relaxed environment most of the time, work from home when you've hit your goals, exposure to executive board at HQ, Dell sponsored local events.

    Cons

    Throttling of attainment - if you overachieve for multiple quarters, your quota will be outrageously high for the next few quarters so there is no way to attain and Dell can keep your yearly income in a certain bracket. This kills the "go get em" in its best employees.

    It's almost impossible to move up and grow in your career. Dell does not foster growth in its employees - it kills all hope of being more. It hires upwards of 25 people in one segment at once and only allows two or thee people to move into other positions per quarter - even if you have been offered a better job in another department. You get an almost pointless pay bump when you do move to the next level. You have to leave Dell, then come back, if you want to move anywhere in the company or want to make a salary that's even remotely competitive per industry standards.

    The pay sucks and it's complicated to understand. Gift cards, breakfast tacos, and prizes from Best Buy won't pay my bills. Of course, these are nice perks, but if I have to work over time every week (at half pay, not time and a half) to complete my work and I am responsible for millions of dollars in revenue every quarter, I should be making more than $35k a year. I made more waiting tables part time in college than I have at Dell. Also, I'm and adult who likes to have fun, but I don't like it when understanding how I am payed is turned into a game. You have to keep your eye an about 50 different variables to maximize your attainment. You also have to watch your own orders and the orders booked by the channel in your segment like a hawk, then compare them to the report that shows orders you actually get credit for to make sure you get paid on your efforts. Then, if there are discrepancies, you have to submit excel reports to make the fix and wait up to multiple quarters to finally get paid. You also have to go an entire month without commission (at least half your income) at the end of the quarter because Dell needs four weeks to review sales activity and make adjustments - or another four weeks to make more money by keeping it from you.

    Last but not least - aesthetics. There is something to be said about dressing for the job you want, not the job you have. Dell wants to be viewed as an innovative technology company, but it looks, feels, and acts like a paper factory. Watch the movie Office Space and you'll find some uncanny similarities. Stroll the halls of headquarters and you'll get lost in the maze of dingy, stained, light grey cubicles from 1993. Here are there you might find pockets of new-age, collaborative work spaces - just enough for Dell to take pictures and film videos for its HR webpage. The tools for the job include four different applications, each broken in different ways and the main application being DOS based. The other tools for the job include a host of at least 50-100 different web linked portals that often have kinks you only find the work around to if you have worked in your role for more than five years. Employees are also supplied a laptop, but must scrounge to find monitors, keyboards, etc on their own.

    Advice to Management

    Invest in your employees and empower their growth. Listen to pain points and do something about them. At least pay your employees adequately if you're going to work them into obesity and anxiety problems.

  9. Dell Finance is a sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Consultant in Round Rock, TX
    Current Employee - Finance Consultant in Round Rock, TX

    I have been working at Dell full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you find the right manager, you can do ok in your day to day job and enjoy working there.
    Dell has some great business to business products

    Cons

    Over time, Dell has gone from a company that shares profits with all employees to a company that the few top executives keep the great majority of bonuses and profits. A few years back the top executive bonus percents increased and the middle management and lower level employees bonuses went down and many stock options were taken away. It is the nature of the self centered executives at Dell.

    The best way to get ahead in Finance is to have no life outside of work. If they know they own you and can abuse your time and personal life at their leisure, you are going to get promotions. I have seen the best Finance leaders who get team members to follow them consistently get demotions. The rewarded finance executive will direct and dictate to their minions, No thank you, I will keep my life in balance and not sell my soul for a promotion.

    Dell is aggressively moving jobs overseas as well.

    Advice to Management

    Treat employees like valued people and not numbers on a spreadsheet that are your "gophers." Go Fer this, go fer that...

    Share profits, quit back stabbing for your promotion. Reward people who do the right thing for the customer and business instead of just saying whatever it take to look good to the boss.

    Stop spending so much time on .powerpoint presentations, managing up the chain to look good at all cost for the boss, and actually drive value add work. Tell the boss when they are wasting time with an initiative that is not adding value. Drive decision making down and don't bottle neck it at the top where they don't have great context and information on what is actually happening.

    Dell Response

    Nov 7, 2014Candidate & Employee Experience Team

    Thanks for taking time to provide feedback. Your opinion is valued and will make sure to share with leadership team.

  10. Helpful (1)

    Stress, Stress, Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative II in Round Rock, TX
    Former Employee - Inside Sales Representative II in Round Rock, TX

    I worked at Dell full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They constantly have food around so you rarely have to buy breakfast or lunch. The campus is nice and clean. Benefits are good.

    Cons

    Very stressful environment even though they try to make it seem like it is not. They will write you up when you first start for missing your quota even though you still have no idea what you are doing. They admit you are still "new" to the position even a year in. Training is a joke. They tell you nothing that you actually need to know to do your job and to possibly avoid getting written up. They expect your co-workers to train you on everything which is annoying because you constantly have to bother your co-workers and they have their own work to do. I left because I was tired of hearing people cry on a regular basis over the stress. I just don't believe work should make people cry. You can only work from home if you have been there 9 months and you are 100% to your goal in the month before. You will put in looong hours, if you want to be successful and you will feel guilty about taking your vacation time off because your quota will not be adjusted and you will come back to work being behind in quota and possibly risking your work from home. The pay does not justify the workload.

    Advice to Management

    Train people! Feedback is important but it needs to be your responsibility to train new people so when they are struggling, you know exactly what they have been taught. Leaving it up to everyone else to train them leaves you not knowing what they have or have not been told and really no room to hold them responsible for their performance. Fellow co-workers are not getting paid to be trainers as well.

  11. why don't we get paid when we are out of the office?

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCA in New York, NY
    Current Employee - CCA in New York, NY

    I have been working at Dell full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great location, Name recognition, great people to work with, love the work that I do. great opportunity to learn and network.

    Cons

    Dell does not pay me for vacations days, sick days, holidays, or any day that I'm out of the office. I also asked for a raised and did not get one. after 2 1/2 years

    Advice to Management

    please please start paying your contractors vacation pay, sick pay, and holiday pay....If i'm out of the office for 2 weeks I will not receive a pay check and bills still need to get paid. I work just as hard as anyone else in this company, I'm always the first to be here and the last two leave. It's something that should be consider standard in most companies.
    I always tell people treat your employees right and they will treat you right!

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