Dell

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  www.dell.com

Dell Reviews

Updated November 25, 2014
Updated November 25, 2014
3,966 Reviews
3.4
3,966 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,431 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 535 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 229 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 168 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

653 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Financially beneficial, but extremely dehumanizing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dell Services Client Executive
    Former Employee - Dell Services Client Executive

    I worked at Dell full-time (more than 10 years)

    Pros

    At a quick glance, Dell's desire to move into the IT services space makes perfect sense. The acquisition of many top services brands (e.g. Perot Systems, Boomi, SecureWorks, Wyse Technology, and many more), also makes good sense. From a personal perspective, the pay and benefits are excellent. I also enjoyed being part of a global company.

    Cons

    I was with one of the acquired companies and have been in the IT services industry my entire career. As soon as we became part of Dell Services, I made it my mission in life to successfully transition to this larger, global company. It was a very exciting time an one that I embraced with enthusiasm. By all performance metrics, I was very successful. I also made more money with Dell than at any other time in my career. Unfortunately, it was a very stressful and dissatisfying experience overall.

    What became apparent very quickly is that Dell's approach to services is similar to it's approach to hardware. In hardware sales, once the paperwork is signed and the equipment is delivered, the work is essentially done. In services, once the paperwork is signed, the real work just begins (now it is time to deliver). The need to form 'trusted adviser' relationships with customers and to put the right measures in place to ensure exceptional customer service on a consistent basis is not understood by Dell senior leadership. While Dell appreciates the value of high NPS (customer satisfaction - Net Promoter Survey) scores, the focus is strictly on the scores and not the steps that need to be taken to ensure a high level of customer satisfaction. The primary focus of services is on sale of new business and cost reduction efforts.

    Dell literally performs workforce reductions every month. That's right every single month. Worse yet, leadership responsible for affected employees is not involved or even consulted as to who will be let go (this is done exclusively by HR). As you can imagine this often results in very inappropriate decisions that directly impact service levels, customer relationships, and (surviving) employees morale. It is important to point out that leaders often only find out an employee who reports to them is being let go as the same time as the affected employee. Another aspect of the cost-cutting focus is a huge push to send as many jobs overseas as possible, regardless of any diminished quality of service that may result. I've been in this industry for several decades and trust me, many roles can be done anywhere with little disruption to quality of service; however, there are also many that should not be moved offshore. Dell errors on the side of offshoring and the impact is often obvious to its customers.

    Finally, Dell seems to think that similar to a hardware assembly line, where an army of individuals will each perform a single task as part of an overall assembly, services functions should also be fragmented to an extreme degree. Unfortunately, the result of having relatively simply functions distributed across so many individuals located in so many geographic areas, is that when any issues occur (which happens frequently in any services business) it is very difficult to find the source of the problem and/or find anyone to be accountable for a resolution. It is very unlikely that any issue will be resolved before it impacts the customer. Issues that might have taken a couple hours or days to resolve in a more traditional organization often take weeks and even months to resolve with Dell's fragmented workforce approach. Try explaining to your customer why your company still hasn't resolved a minor issue after several weeks. The experience left me, and the majority of my peers, feeling helpless on a regular basis.

    I could go on and on and provide many specific examples, names, dates, and details, but hopefully you get the point. It is extremely stressful knowing that, regardless of job performance, you or one of your valued team members could be on HR's hit list in next month's workforce reduction. Dealing with the constant service delivery issues and extraordinarily slow resolution to those issues results in chronic frustration and stress, especially for those on the 'front lines', who constantly have to smooth things over with the customer.

    Advice to ManagementAdvice

    I would suggest Dell leadership learn a little more about 'cause and effect'. Buying up great companies is not a bad thing; however, if you want to continue to grow at an accelerated pace, you need to focus much more on the basic 'blocking and tackling' of delivering unparalleled customer service and show some measure of loyalty to your employees (after all, in services, your employees are to a large degree the 'product' that you're selling).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Dell is an ok place to work if you are a part of the "boys" club if not look elsewhere.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Pros

    Flexible schedules
    Personal time off
    Vacation
    Holiday pay
    Benefits

    Cons

    Mediocre management
    Cliques
    Pay
    Lack of advancement opportunities

  3. 1 person found this helpful  

    Dell Abuses Contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Cloud, MN
    Former Employee - Anonymous Employee in Saint Cloud, MN

    I worked at Dell full-time (more than an year)

    Pros

    fair with there wage.

    Cons

    maybe it was the dell employees that i worked for. I felt as though i was carrying other people's workloads and the manager did absolutely nothing about it. They expected way to much work in a normal work day.
    they neglected to inform me or third party employer of the last day of my contract. they just canceled my security pass at the gate.

    Advice to ManagementAdvice

    you may want to rethink the dell employees at a St. Cloud MN location, if you go thruough alot of contractors. from what i heard you have gone thru over 6 in 5 years

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Dell Enterprise Storage is a terrible organization to be in right now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Eden Prairie, MN
    Current Employee - Software Engineer in Eden Prairie, MN

    I have been working at Dell full-time (more than 5 years)

    Pros

    Pay is competitive, Bonus payment record is good

    Cons

    I currently work for a terrible manager who undermines his team, fails to hold problem engineers accountable, and raises the stress level unnecessarily. Some Dell managers are better, but the culture encourages turf-battlers over good managers. It appears that priority 1 is repaying the LBO firm that took Dell private, at the expense of flogging as much has possible out of engineering with no new hires and no back-fill after RIFs. The saying around the office is "Cisco Products on a Wal Mart Budget."

    Advice to ManagementAdvice

    Engineering / product development morale ls very low, and it does not appear to be an organizational priority to do even the easy stuff to address it. Responding to legitimate concerns with "do you want to be here?" is a good way to guarantee that legitimate concerns will no longer be brought to your attention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Overworked, Lack of Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Plano, TX
    Former Employee - Director in Plano, TX

    I worked at Dell full-time (more than an year)

    Pros

    Benefits are still pretty rich. Excellent match on the 401K. Pretty good medical insurance. Decent bonus structure. Fair but not excellent pay.

    Cons

    The Services (IT) division has no real leadership. Weak. Constant reorganizations. Constant fire drills for things that aren't critical at all. Many "leaders" are simply about positioning themselves for their next role. Meanwhile, everyone else is overworked. HR in Dell Services needs serious help. Always last minute. Not strategic. Doesn't have a clue about engaging the workforce.

    Advice to ManagementAdvice

    There is no work-life balance at Dell Services. There is no real leadership at the top. Nice man personally, but no vision. No strategy. No brand engagement. By the way, the marketing and communication is hilarious. You use tired clip art and smiling work people in your imagery. Some people who have been with Dell for a long time have drunk the Kool-Aid. They have no idea how much better it is on the outside. Stop bleeding your best people and become real leaders. Fire most of the HR staff and get some people-oriented HR leaders.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Not Too Good or Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    If you're far enough up the management or sales ladder, it's good. If not, then you should reconsider.

    Cons

    The company never really completes any large changes other than outsourcing jobs to cheaper environments because of all the re-org's. They talk a good talk about various processes (ITIL, ISO, etc.) but generally just answer all the "why aren't we doing these things in the defined way" with fluff about 'being in transition to full adoption'. It's also remarkably difficult to advance from some areas (getting out of support to management is one of the worst), so make sure you get in the door in the job or job area you want and do not try the 'just get a foot in the door' approach.

    Advice to ManagementAdvice

    Everyone understands the value of outsourcing, but nobody there seems to know value of retaining highly skilled sections. Try the ITIL best practice Follow the Sun method and have employees in each position in each region, don't dump entire sections here/Ireland/etc. to move the whole group to India or Malaysia or where-so-ever's cheapest this week. Grow some employee loyalty instead of demanding it without giving any.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    A constant attempt to keep up with the steady rising quota demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative II in Oklahoma City, OK
    Current Employee - Inside Sales Representative II in Oklahoma City, OK

    I have been working at Dell full-time (more than an year)

    Pros

    The pay was decent, nice work environment and equipment.

    Cons

    The sales team in my department had an unrealistic quota of $1.6 million per quarter (per person), and this continued to rise higher each quarter. The problem was, Dell computers and servers were not in demand, and the business model that most people knew was one of low cost consumer computers. I worked long hours to no avail, and was in the end miserable at the company.

    Advice to ManagementAdvice

    I believe they may have made some adjustments with the company going private last year. Focus on services, and train the sales team on how to sale the new acquisitions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Dell doesn't know how to take care of their people.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Security Advisor in Atlanta, GA
    Former Employee - Inside Sales Security Advisor in Atlanta, GA

    I worked at Dell full-time (more than an year)

    Pros

    Corporate company with household name. Good training program.

    Cons

    Everybody is a statistic. Lots of "NOISE." Call metrics/volume seem to have more importance than hitting your quota. Get ready for policy changes roughly every 30 days...

    Advice to ManagementAdvice

    Figure out how to get SecureWorks back to how it was pre-Dell acquisition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Dell Software Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software
    Current Employee - Software

    I have been working at Dell full-time (more than 8 years)

    Pros

    What is left of the culture of acquired companies
    Decent benefits
    At lower levels, there are some really outstanding people

    Cons

    "Leadership" (especially at the top of DSG) is awful. John Swainson was not successful when he was the head of CA and he is now bringing all of his friends over.
    The CTO (another CA alum) is a total waste of money. His only contribution in the last two years is to increase bureaucracy and paperwork.
    No raises, no promotions, no incentive to grow, no loyalty from management

    Advice to ManagementAdvice

    Upper management simply needs to be replaced. Hire someone who knows how to run and grow a software company. There are nearly as many people in the executive ranks as there are people who actually do work. If they want to cut costs and grow profits, they need to invest in those who produce, not those who document production. In all my years, the only more top heavy organization I have ever encountered was the federal government.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    It's a job......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Quincy, MA
    Current Employee - Senior Analyst in Quincy, MA

    I have been working at Dell full-time (more than an year)

    Pros

    I like being able to work from home a couple days a week. The flexibility I have works great for those of us trying to juggle work and personal lives is wonderful

    Cons

    Benefits are horrible. One hospital stay and it is going to take me years to pay off the medical bills pouring in. No raises and the pay is below average. When I took this position I was told something completely different only later am I told what my "real" position is.

    Advice to ManagementAdvice

    Consider all of your employees as an asset not just a select few. Look deeper into what we do and you will find that some things are not what they seem. The employees are the back bone of the company...we keep the company and our clients happy. Show us you know this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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