Dell Reviews

Updated March 25, 2015
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700 Employee Reviews

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  1. 1 person found this helpful

    Inside Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Round Rock, TX
    Former Employee - Inside Sales Representative in Round Rock, TX

    I worked at Dell full-time (more than 10 years)

    Pros

    Ability to work from home some of the time, great place to build long-term network relationships

    Cons

    Dell used to be a great place to work. Now, however, not so much. There are a billion products and services to sell, making it impossible to be an expert, therefore impossible to ever get excited about and transfer enthusiasm to a customer in a way that makes them want to buy. Mainly though, they tweaked the sales compensation plan so much that making decent money in a sales role is next to impossible. I know hardly anyone in sales there that is really excited to be there. Most are cynical and disgruntled, and for good reason.

    Advice to ManagementAdvice

    You get what you pay for. If you pay employees just enough to keep them from quitting, they'll work just hard enough to keep from getting fired.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Too much bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Round Rock, TX
    Current Employee - Systems Engineer in Round Rock, TX

    I have been working at Dell full-time (more than 3 years)

    Pros

    Decent salary, slowly moving towards flexible work-schedules. Collaboration is encouraged, if unevenly. You're usually given the financial (in hardware, software) backing to do your job.

    Cons

    The bureaucracy reaches ridiculous levels. Promotions are often awarded politically over being awarded on merit. There is a strange tolerance of mediocrity, and it takes forever to get rid of less-than-adequte employees, if you can every get rid of them. High performers often carry the weight of slackers, and become burned out quickly.

    Advice to ManagementAdvice

    Cut the real dead-weight, regardless of how good they make your diversity stats look. Don't accept buzzwords instead of expertise from your marketing people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful

    Great place to work, amazing people, but be prepared to deal with impending layoffs on a daily basis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time (more than 10 years)

    Pros

    Dell has done some amazing things in the IT industry. I personally believe their best years may still be ahead of them. Some of the most passionate people I have ever worked for have gone through their doors.

    Cons

    Dell lays off peoples on an almost continuous basis. The rotating door of hiring and laying off has become a local joke in the community. In the Round Rock Texas area it is almost a rite of passage that you must at some point work for Dell and be layer off by them.

    Advice to ManagementAdvice

    Learn to value your people and their skills. We literally have lines of people lining up for interviews and we have another line waiting for their severance packages. We waste more money recruiting talent and paying severance packages.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Dell Response

    Sep 30, 2014Candidate & Employee Experience Team

    We value your input and thanks for the 10 years you have invested with our company! We appreciate your concern and will share this feedback with our leadership team.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Dell should get out of the IT consulting business because their quality is bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Business Advisor in Quincy, MA
    Former Employee - Senior Systems Business Advisor in Quincy, MA

    I worked at Dell full-time (more than 10 years)

    Pros

    You can make some great contacts here for future opportunities. It is also a great place to work to obtain a diverse amount of project experience.

    Cons

    The company direction is going in a place where they are off shoring a lot of their development and qa test work. They aren't giving any bonuses past few years and are also not giving raises. Dell is laying off a lot of people. The upper management is completely disconnected from what is going on and they do not manage their acquisition companies very well. You definitely do not feel as if you are an important part of the organization and you are just one in a sea of many employees.

    Advice to ManagementAdvice

    Consider giving your hard working employees at least a cost of living increase and reward the people in your organization that are the ones who are providing good quality to the clients you still have left. Promote and encourage more movement within the organization to retain good quality employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful

    Good Company before going private. Now micromanagement at its finest!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Technical Support Associate
    Current Employee - Senior Client Technical Support Associate

    I have been working at Dell full-time (more than 3 years)

    Pros

    Flexible work schedule and good job for someone just out of college or going to college. Decent health insurance benefits.

    Cons

    Management totally out of touch with employees. Managers who manage employees from remote locations which leads to no real knowledge of what is really going on with the teams or groups that they manage since they are not on site!! Management also is not up front with their employees and treat employees more like children instead of adults that actually can think on their own!! Managers also attack call center reps instead of taking time to listen and understand situations that happen. Training for team members is horrible as well and when training is done it is out of touch with what actually happens on the Service Desk accounts/clients that they serve. Atmosphere prior to going private was much more happy and employee moral was good. After company went private atmosphere went down hill to the point where employees now have to watch their backs and moral is way down in the dumps!!! Very dead end job as well, as some managers will not allow team members to make career moves by not releasing resumes and other employment data to other managers or teams that employees apply for internally!!!

    Advice to ManagementAdvice

    Pay attention and listen to your employees and call center techs. Work on getting atmosphere back to the way it was prior to going private and stop micromanaging your employees and let them work with a little more freedom instead of cranking the screws down on them more!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful

    worse that I was expecting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrative (IT) in Plano, TX
    Current Employee - Senior Systems Administrative (IT) in Plano, TX

    I have been working at Dell full-time (more than a year)

    Pros

    Nice office location/building good cafeteria, talented co-workers, tele-commute policy, casual dress code, decent benefits. IBP bonus (sometimes)

    Cons

    This company has a lot of cons all centered around job security. If you are a US employee in IT your on the list to get let go, Its not if but when. they would rather hire 10 from India than 1 in the US (which it takes 10 to do what 1 US resource can do). No raises, IBP has never been paid in full during the time i was at the company. IT processes are so antiquated that it take 3 times as long to do your job than it should.

    Advice to ManagementAdvice

    find a way to meet your numbers with out cutting heads. Hire US resources and you will get the job done right. Improve your processes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Tier 1/2 Coast Guard contract St. Louis, MO

    Former Contractor - Tier I/II Technical Support in Saint Louis, MO
    Former Contractor - Tier I/II Technical Support in Saint Louis, MO

    I worked at Dell as a contractor (less than a year)

    Pros

    The Pros were mainly the benefits and pay.

    Cons

    Tier 1/2 for them was easy, but busy. I give this 2 stars more because of the CG than Dell. Dell was awesome. The Coast Guard has cameras in the room watching your every move, they listen to your phone conversations with customers, use software to randomly mirror what you're doing on your computer, and you can never have your cell phone on you or you will get fired. It's kind of annoying, ultimately why I left.

    Advice to ManagementAdvice

    If you hire someone to do a job, that should be enough to trust them doing the job.

  9. Was a great place to work in earlier days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Round Rock, TX
    Former Employee - Program Manager in Round Rock, TX

    I worked at Dell full-time (more than 10 years)

    Pros

    -Salary and benefits
    -Financially stable company
    -Opportunity for diversified work experience, but requires significant effort to navigate the process

    Cons

    -Unless you are an exec, ability to make change is limited - employees not empowered.
    -Ridiculously political
    -Excessive arrogance/hubris in executive ranks, all the way to the top.

    Advice to ManagementAdvice

    Make decisions based on what is best for the company vs. your organization. Have less fear of losing your job and more courage to make a decision that, although unpopular, might be best for the company..

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    An old boy network

    Former Employee - Finance Advisor in Round Rock, TX
    Former Employee - Finance Advisor in Round Rock, TX

    I worked at Dell full-time (more than 5 years)

    Pros

    Very diversified, international, big corporate, a lot of cross-functional communications, learning opportunities

    Cons

    a lot of politics. bureaucratic. People know how to suck up will get promoted quickly. Attrition rate is very high.

  11. 3 people found this helpful

    Dell Leadership Development Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership Development Program in Round Rock, TX
    Current Employee - Leadership Development Program in Round Rock, TX

    I have been working at Dell full-time (more than a year)

    Pros

    Work-life balance is unmatched (granted, our manager; gain exposure to multiple parts of Dell's business; excellent for networking;

    Cons

    $45k for the first year is ok but no pay raises or bonuses during the entire duration of the program is simply unacceptable--especially when your rotation has you performing a role that pays someone in that position on a full time basis almost twice as much; very poor managers who do not care about our success; no process for transitioning members from the program into a permanent role; management lied about pay raise after graduating the program

    Advice to ManagementAdvice

    In lieu of the LBO, Dell has been making cuts in nonsensical ways. There's a very cancerous element within the middle management ranks that needs to be excised. These people have somehow managed to spend several years in the shadows, collecting substantial paychecks while shirking their work and avoiding any and all responsibility. Of the 12 people who started the program, 6 have left or are on their way out because they found better opportunities and/or were tired of working for toxic and ineffectual leaders. If Dell hopes to bring on young leaders who want to learn, grow, and stay at Dell, they need to bring on managers who are willing to do more than inhale oxygen, exhale carbon dioxide, and collect a paycheck.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Dell Response

    Sep 18, 2014Candidate and Employee Experience Team

    Hello! Thank you for your thoughtful review. As we continue to increase graduate hiring, we also will work on improving the infrastructure around it to support career growth, promotions, etc. This is ... More

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