Dell

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Dell Reviews

Updated September 16, 2014
Updated September 16, 2014
3,703 Reviews
3.4
3,703 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,280 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

622 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stop and reconsider working for Dell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TAM  in  Round Rock, TX
    Former Employee - TAM in Round Rock, TX

    I worked at Dell full-time for more than 3 years

    Pros

    Health benefits, 401k, your immediate coworkers, employee discounts

    Cons

    Politics, Frequent Reorganizations, Pay is under industry standards for the amount of work completed, tendency to have a 2 to 3 year clean out of employees, and upper management is so by the book that new ideas are pushed aside. Cuts have hurt the customer and associate relationships, more distant in short. Bottom line you cannot trust senior management, direction, or have room to develop. Just be aware this is big business and you are just number, job security is scarce. Competitors are three steps ahead for the future of IT vs Dell.

    Advice to ManagementAdvice

    Consider not having management that is dry and unwilling to develop his or her teams. Work on quality not quantity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Lost mojo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Round Rock, TX
    Former Employee - Senior Manager in Round Rock, TX

    I worked at Dell full-time for more than 3 years

    Pros

    Can't think of anything good to say. Even the hardware sucks now.

    Cons

    Trying to be innovative in a company that no longer wishes to innovate.

    Advice to ManagementAdvice

    Retire

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Transforming to Services????

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    Name recognition, pay, work life balance

    Cons

    future direction and new ownership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Everythings thrown together at the last minute.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support  in  Greenville, SC
    Former Employee - Desktop Support in Greenville, SC

    I worked at Dell full-time for less than a year

    Pros

    Umm... Its a job? Kind of...

    Cons

    No training, no leadership, no product knowledge, no information on what you are actually working on. Came into the job with tickets backed up for 6 months with no training on any of the specialized software the company was running. So we had over 1000 tickets already with maybe 15 guys starting out. The Manager got fired 3 weeks into the job. Then another guy takes over thats even more out of touch than the last. After a few months of getting stuff together and figuring out what exactly we are actually working on; the tickets finally get worked down to a do-able level. Then the lay offs start. They fired 3 guys in 1 week 4 more quit. An I put in my 2 week notice and took another job. Just a mess, sloppy from start to finish. The only good thing i can say is lower level management know what they are doing. Thats the ONLY good thing i can take away from it tho. I still have nightmares about this place.

    Advice to ManagementAdvice

    I dont even know where to start... I thought this project was run by emachine for a while.

  6. 2 people found this helpful  

    Not for the faint hearted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various  in  Austin, TX
    Former Employee - Various in Austin, TX

    I worked at Dell for more than 10 years

    Pros

    Compensation: Up until the pay band re-leveling (2010?), Dell had comp that was hard to beat in the IC ranks. Not too many places where you could make >$200K (base, bonus, stock if you got in at the right time). Benefts would get 5 stars except for the poor 401(k) investment options (little diversity)
    Global experience: Only the largest companies can provide this and Dell is no exception.
    People: The work eithic was commedable at all levels, although that declined as the company has continually re-focused and let people go.
    Advancement: Once you make Exec Director and have a reasonable span of control, you're golden.

    Cons

    Morale has steadily decreased over the years. I love all the rosy reviews here - they don't reflect "Tell Dell" scores. Speaking of "Tell Dell" - it's a farce. Ranking your manager less than perfectly will get your team punished.
    Dell certainly understands now where it needs to go. Unfortunately, it's a "turn the crank" culture. No one is willing to take risks - certainly not middle management, who would rather bury issues than face them, as that would require dealing with conflict.
    You will be worked HARD. Some people can manage this, many cannot. Assume 60+ hours per week to position yourself to get ahead.
    Management churn at the exectutive level over the last 10 years.
    Some companies in Austin have a no-hire policy towards ex-Dell employees.
    SMB focused marketing - inappropriate for Enterprise customers
    Constant threat of layoffs
    An archaic ordering system that does not allow solutions to be sold
    No R&D capability, hence, all the M&A. Unfortunately, there is no intellectual capability to leverage the new assets.

    Advice to ManagementAdvice

    The management team is too arrogant to take advice, that arrogance an unfortunate facet of the cutlure at Dell.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    The E in Dell in 2000 meant empowered, in 2014 it means entangled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant
    Former Employee - Senior Consultant

    I worked at Dell full-time for more than 10 years

    Pros

    The people in 2000 people came from all over the country for the chance to work at Dell.

    The best of the best built the company. Then it became all about money for the executive at the price of the work force

    Cons

    Today is a big game of Survivor. Instead of growing the company it is about protecting the existing alliances and destroying anyone who posses a threat to the alliance. in other words being a change agent is the same as asking to be added to the next RIF

    Advice to ManagementAdvice

    Get out of the ivory tower Michael, empower your workforce, get rid of the politics and focus on the development of the team

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Inside Sales Representatiive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative II  in  Nashville, TN
    Former Employee - Inside Sales Representative II in Nashville, TN

    I worked at Dell full-time for more than 3 years

    Pros

    Great benefits, gym on site, for the most part great people, vendor lunches about 2 times a week.

    This is a good company if you just want to grind it out in a position for a few years and make okay money. You will not develope a career here, but you can work as much OT as you want and that generally equates to over attainment,

    There is no job security here if you are good or bad, they routinely will conduct job cuts a drop of a dime. And also will force people into a demotion.

    The company is very understaffed right now and recently offered voluntary seperation in which, almost 40% of the company left.

    Cons

    weak management, lack of upward movement internally (they hire off the streets for positions higher than current employees continuously), schedule picks, the company lacks complete direction, mis handling of customers (the company is under change right now and they do not have enough account managers to handle the current relationships that they have, so some fall through the cracks, lazy leadership.

    They also quadrupled sales quotas and did not offer additional pay for it as well. Meaning reps are reponsible to hit more quota for the same pay.

    Advice to ManagementAdvice

    take care of your dedicated employees, promote from within. I know you will not listen, but there you go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Going Private Hasn't Helped

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative III  in  Nashville, TN
    Current Employee - Inside Sales Representative III in Nashville, TN

    I have been working at Dell full-time for more than 3 years

    Pros

    If you work hard and get lucky with a good account set and good boss, the money is there. M-F, 40-50 hours per week, no weekends, no travel. I have a great boss (very rare here) who is very supportive and can work from home a couple days a week, with zero micro mgt.

    Cons

    This company is very segmented leading to more competition between divisons than there seems to be with other IT companies. Constant political battles that hurt the customers and the employees in the long and short term. If you do well for too long, quota will keep going up until it is not possible to hit. You can be the king of Dell one minute, and on the chopping block the next. They generally move you around from one account set to the next every 6-9 months, with seemingly no long term plan. At this point, the only way to management is to be a yes man and be all the right people's friend little to no weight is put on the ability to do the job well or lead a team. Huge disconnect between middle and upper management. Main tools that are essential to the job (quoting, placing orders, inventory) fail on a daily basis causing constant "work arounds".

    Advice to ManagementAdvice

    Lower Mgt: Create an environment that encourages people to go above and beyond. Stop sending out "win" emails every time someone does their job, and treating people who are supposed to be business professionals like they are in preschool Stop being so scared to push back on your mgt when the path they are leading us all down is one to destruction.

    Upper Mgt:
    Realize that all of your good people have left or are leaving. We expect to be giving the resources needed to make the company as much money as possible, but you fail to provide those things. Stop creating more walls between segments and find ways we can work together as a whole so we can all stop wasting time fighting with one another and try to move the business forward (if the tools would work).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Dell Services is not focused on employees. Upper Management involved in too many meetings and and not enough focus work.

    Current Employee - Service Delivery Manager  in  Quincy, MA
    Current Employee - Service Delivery Manager in Quincy, MA

    I have been working at Dell full-time for more than a year

    Pros

    Dell has numerous opportunities on the IT side.

    Cons

    Dell Services are many cons- globalization is their focus and not caring about onshore team members.

    Advice to ManagementAdvice

    If you are going to layoff individuals, please do not make them train their offshore counterparts first.

  11.  

    A place to learn then move on. No chance to move up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Austin, TX
    Former Employee - Senior Project Manager in Austin, TX

    I worked at Dell full-time for more than 5 years

    Pros

    Good benefits, good people, good brand.

    Cons

    No work life balance, frequent layoffs, little to no team work. Too much politics and too little job security.

    Advice to ManagementAdvice

    Keep the people who put their life in to their work and care, award those who work hard.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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