Dell UK Reviews

Current Employee – been working at Dell UK full-time for more than 8 years

Pros – Great people, great place to work

Cons – Get rid of the box shifter mentality

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Dell UK full-time for more than a year

Pros – Constantly expanding to increase the services and products it supplies to customers, making it a diverse workplace constantly evolving. Lots of opportunity to change and move about. I have worked for many companies and just went back is it is actually up there as a good company to work for.

Cons – Heavy home working percentage so offices can feel a bit lifeless sometimes. You have to push to be noticed and to move about. Constant change and restructuring means you can feel unsettled

Advice to Senior Management – Try to keep internal structures and changes less visible to customers who want consistency in their account teams

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Dell UK full-time for more than a year

Pros – Excellent benefits package, good training facilities. Supportive management who encourage a "can do" approach for those who are keen to progress within the company. Management actively encourage learning and a lot of the training is mandatory with new issues & resolutions provided daily / weekly. Overall a really nice place to work with a lot of good people.

Cons – Feels too much like a call centre at times with heavy focus on metrics. Certain departments make it nearly impossible to achieve bonus. Need to have a more focused pro active approach to train techs about new products as learning from often inaccurate product sheets and tear downs makes the job harder than it needs to be.

Advice to Senior Management – Better training on new products off the phones would lead to better customer experiences as techs should know the products they are expected to support inside and out as they are representing the collective knowledge of the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Dell UK full-time for more than 7 years

Pros – A lot of opportunities internally, both vertical and horizontal.
As you progress higher, the management & leads you report to, seem to get better as well. in the frontline and bottom of the ladder rolls, i could pick far more faults with what was happening around, but this is no longer the case.

Cons – process, procedures.
burn own time on very many things which do not contribute to my job & the work i do.

Advice to Senior Management – doing a fairly good job. none at the moment.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Dell UK

Pros – Global, renowned brand, big company experience.

Cons – Too much comes from the centre, not enough scope for localising appropriately.
Make headcount decisions according to share price.

Advice to Senior Management – take a long term view on headcount.

Yes, I would recommend this company to a friend

Current Employee – been working at Dell UK

Pros – if you have a family, it's hard to find another company who doesn't just accomodate your needs, but dictates a flexible work environment and work life balance. thimbs up for Dell.

Cons – Not the best salary, and internal progression is slow. Far better to arive at the role and salary you want, than to try and work your way through the ranks. Thumbs down.

Advice to Senior Management – None

Yes, I would recommend this company to a friend

Former Employee – worked at Dell UK

Pros – fair employer equal opportunity and good promotions for best workers. You have lots of opportunity to travel and they encourage to take up trainings

Cons – some times we have to do the routine work that we have been doing for months. you are never free and are loaded

Advice to Senior Management – i am not in such high position to give out advice for dell. I still have to gain lots of experience before i reach so

Yes, I would recommend this company to a friend

Former Employee – worked at Dell UK

Pros – friendly, relaxed environment with lots of personal development opportunities. Also, the social side of things are good. Gym, leisure centre, social club. All good.

Cons – little time from management. No praise or encouragement. If times are bad the hard working guys are first to lose out.

Advice to Senior Management – be more supportive. You are in those positions because of your supposed experience so offer support and advice rather than the usual work harder or leave if you dont want to be here speech.

Yes, I would recommend this company to a friend

Current Employee – been working at Dell UK

Pros – Benefits are good for example pension, medical insurance, gym. There are also alot of good people within the organisation especially amongst my peers. As a growing business in emerging markets there is good prospects for working in another country - if that interests you !. Bringing out new products and solutions keeps the work interesting and stimulating.

Cons – The ever changing systems that we have to use. It seems every week a new system and procedure comes into place, this creates frustration as it makes a difficult job more complex. Also the the pay plan, working in sales is currently making it harder to earn the extra cash.

Advice to Senior Management – by rewarding over achievement in sales plans this would encourage the teams to put more effort into their everyday job, thus increasing sales & profits. I think alot of the work hard, pay hard ethic has also evapourated from the businsss. I still feel Dell is a good Company to work for, however i used to think that Dell was a 'Great' company to work for.

Yes, I would recommend this company to a friend