Delta Air Lines

  www.delta.com
  www.delta.com

Delta Air Lines Reviews

Updated November 25, 2014
Updated November 25, 2014
639 Reviews
3.9
639 Reviews
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Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
347 Ratings

Review Highlights

Pros
  • The pros of working here are the "perks" the major one being the flight benefits (in 160 reviews)

  • Travel benefits are amazing, you can travel the world if you take advantage (in 70 reviews)


Cons
  • Work-life balance in Finance can be a challenge (in 11 reviews)

  • Flight benefits are moot when there are no seats on over-utilized aircraft (in 21 reviews)

More Highlights

41 Employee Reviews Back to all reviews

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  1.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premium Sales and Services in Cincinnati, OH
    Former Employee - Premium Sales and Services in Cincinnati, OH

    I worked at Delta Air Lines full-time (more than 5 years)

    Pros

    Travel Privileges and profit sharing were wonderful, being able to work from home was a plus too.

    Cons

    If you have a family emergency, or get sick, you get written up if you don't have any PPT (Paid Personal Time) or HOL (Holiday's) to use to cover your time off. If you work PSS (Premium Sales and Services) management TELLS you that you can use your HOL, but you actually can't.

    Advice to ManagementAdvice

    How about adhering to your word. If you tell an employee that they can use a HOL then allow them to use it. Don't dangle it over their noses and then snatch it away and penalize them if they need time off in an emergency.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    worked to the bone for no pay and no benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent - Ready Reserve in Milwaukee, WI
    Current Employee - Ramp Agent - Ready Reserve in Milwaukee, WI

    I have been working at Delta Air Lines full-time (more than an year)

    Pros

    flying for free is awesome*
    *when there are seats open

    Cons

    The managers and bosses are scumbags.
    the company treats ready reserve employees like slaves
    there are never enough people hired, so you're always doing the work of 10 men.
    it is literally impossible to get days off
    you work Christmas and holidays for same pay, while other employees get double-time
    i hope you know a good knee surgeon

    Advice to ManagementAdvice

    Replace Management and have ethics
    be fair to all employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Horrible Racist IT Department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Developer in Atlanta, GA
    Current Employee - IT Developer in Atlanta, GA

    I have been working at Delta Air Lines as a contractor (more than 5 years)

    Pros

    Flight benefits. Customers and coworkers those who are not inline with upper management. Top notch air line that has great potential.

    Cons

    IT department has lied to their Contractors promising benefits and jobs to those who have been working side by side with coworkers that get profit sharing checks for work shared with Contractors. This practice is causing a hostile work environment with disgruntled Contractors not getting recognized for same effort.

    In fact Delta owns the company that provides Contractors and gives those Contractor no time off, vacation, holiday pay or sick time while they breathe those toxic fumes in. The Contractors are mostly Black while the IT management are mostly white men, there are many who have been exposed to racist discrimination. Nooses have been found and reported with no change. Hostility continues.

    Advice to ManagementAdvice

    Find a way to show you are an Equal Opportunity workplace instead of disrespecting American citizens who are not white.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Customer Service Rep Terminated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Delta Air Lines full-time (more than an year)

    Pros

    -Competitive Pay Slightly above average
    -Travel Benefits
    -Talk to people all over
    -Work Schedule and work at home opportunities

    Cons

    This is a call center and you have to get AMEX CCard,Car Rental and Hotel transfers or you will be written up.
    You also have to SELL SELL SELL...
    I was terminated by a very unpleasant Call Center Supervisor who was on a power trip!

    Advice to ManagementAdvice

    NOT every call is a sales opportunity!
    Stop making it a requirement for employees to "hawk" the AMEX Card!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Run before it's too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Atlanta, GA
    Current Employee - Ramp Agent in Atlanta, GA

    I have been working at Delta Air Lines full-time (more than 3 years)

    Pros

    Travel benefits
    Profit sharing
    Great dental and vision
    Holidays can be used as off days
    Small bonuses for meeting performance goals

    Cons

    The worse health benefits I've ever had
    No schedule flexibility
    They do not encourage seeking your education
    They do not promote on merit
    They lie about your work ethic to keep you stuck in a position
    Always some new unnecessary rule
    Under staffed and overworked
    Should rank No. 1 in pay for the industry as much as they make in profits year after year
    Managers that don't know how to manage

    Advice to ManagementAdvice

    Start giving positions on merit not favoritism. I've personally applied for 63 positions over the time I've worked for Delta. The majority of which since after having transferred to Atlanta. Yet there are people still employed whom you would think were being paid to socialize and sit on their butt and watch others work. They don't even show up to work all the time or on time. I've come to work early 99% of the time and have only called out a total of 4 times over years of employment with the company. Applied for positions that I've held before and get passed over for someone with absolutely no experience in it. The manager have no clue how to manage and will eventually get the company sued for the things that they say that ought not be spoken in a professional setting.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Under value for IT employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer in Eagan, MN
    Current Employee - Senior Developer in Eagan, MN

    I have been working at Delta Air Lines full-time (more than 3 years)

    Pros

    I'll have to admit, flight benefits along with the profit sharing bonuses and 401K are some of the best out there. Other than that, there isn't really much pros about Delta.

    Cons

    First, there is little resource to help individuals grow their career. You are pretty much stuck where your at especially if you are in the IT department. Second, most employees you talk to agree that management needs major training and needs to be more in sync with their employees because they are so disconnected with what employees are doing as far as task/goals goes. Third, the salary raises here is a joke. Actually its not even a joke its an insult to employees. Average salary raise is between 1.5 - 2.5 percent annually. I thought I was the only one getting low raises until I started asking around and it seems like in the last 4 years I've been here, no one got higher than 2.5 percent raise. This is a huge insult to its employees considering Delta had over 2.7 Billion in PROFITS for 2013. Yes that's "B" in Billion and "P" as in Profits alone.

    Advice to ManagementAdvice

    Get more training and when you think you are capable of being a manager, get some more training. Management and employees live on two separate world at the moment and most employees agree with this statement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Don’t trust them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY

    I worked at Delta Air Lines full-time (more than 10 years)

    Pros

    Good workers... trapped in a dysfunctional relationship

    Cons

    no fairness or balanced rules apply

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    The customer is always right - no matter what

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    Coworkers, flight benefits, continuous pay raises, bonus checks

    Cons

    Employee opinions/experiences are ignored, little to no backup from management, oversold flights that make it difficult to utilize flight benefits, inflexible work schedules

    Advice to ManagementAdvice

    Listen to your employees and take into consideration their words and experience before showering your frequent fliers with money and gifts

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Detroit, MI
    Current Employee - Flight Attendant in Detroit, MI

    I have been working at Delta Air Lines full-time (more than 10 years)

    Pros

    There is a steady income though lower than competitors.

    Cons

    Workers do not have a voice. They have broken the unions during the merger with Northwest Airlines and spent millions to keep it union free. The pay level is 1980s and benefits are terrible.

    Advice to ManagementAdvice

    Get with the times and allow the workers to have a real voice in the future to make it a better place to work and be proud of.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Its all who you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Administrator in New York, NY
    Current Employee - Contract Administrator in New York, NY

    I have been working at Delta Air Lines full-time (more than 8 years)

    Pros

    Cant really think of any.

    Cons

    Everything. Alot of trashy people. Very cut throat. Not payed on time because the plane didnt come in with the paychecks. You are a number. If you get hurt Delta does not want to know you. Some people were great but far and few in between. No work life balance at all.

    Advice to ManagementAdvice

    You know where you can go.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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