Delta Air Lines
3.5 of 5 517 reviews
www.delta.com Atlanta, GA 5000+ Employees

Delta Air Lines Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.5 517 reviews

                             

81% Approve of the CEO

Delta Air Lines CEO and Director Richard H. Anderson

Richard H. Anderson

(270 ratings)

71% of employees recommend this company to a friend
38 Employee Reviews Back to all reviews
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    Great travel and health benefits, absolutely no opportunities for advancement.

    Customer Service Representative (Former Employee)

    ProsGreat company values.
    Great travel and health benefits.
    Wonderful co workers (you meet some amazing people, and make some amazing friends along the way).
    You get to meet/speak to people of all walks of life from all over the globe.
    Great salary.

    ConsWork/life balance is awful. Delta expects their employees to eat, breathe, and sleep Delta. For example, I ended up in the hospital for dehydration for 4 days, was written up for it. My son was hospitalized, I had to leave early, was written up for that too because I didn't have PPT available, and management would not allow me to use a holiday or comp time to cover my absence.

    Rarely get breaks/lunch. Sometimes, if there is a weather related event causing back ups in the operation, one sometimes does not have time to take a break, or eat. You get two 15 minute breaks and one 30 minute lunch during a 'normal' work day.

    The office culture where I was based was horrible. A LOT OF FAVORITISM. If you weren't engaged to, or married to, or friends with a Performance Manager or Lead, you may as well FORGET any opportunities for advancement. I know people who had one or more college degrees under their belts, and they were completely overlooked for advancement opportunities within the company. They had many years of experience at Delta under their belts as well, but positions that they applied for within the company were given to individuals with less experience at Delta, and because they were friends with someone in upper management.

     At the call center where I was based, I felt as if I had gone back to the mid 80's and my high school days. A LOT of gossip and politics, and the atmosphere was just awful. A lot of people, (myself included) chose to do the Work at Home program. I chose to do it so I didn't have to subject myself to the tacky behavior of some of the agents/leads/management that worked there.

    The Delta culture as a whole is amazing, but the attendance policy (PPT/HOLIDAY/COM TIME) needs to be looked at. Things arise in a person's life (i.e. illnesses, family emergencies, etc..), if an employee needs to leave work because of a personal health issue, or an emergency, they shouldn't be written up for it, and then 'counseled' for it by their lead/performance manager and made to feel three inches tall when they go back to work.

    Some leads/performance managers are on ego trips, and they don't really make coming to work enjoyable.

     A lot of people think that working for the airlines is a cushy job. I can assure you, it's anything but. The stress level for reservations, airport gate/ticket counter agents, pilots and flight attendants is equivalent to that of a doctor. EXTREMELY stressful. It's not for everybody.

    Advice to Senior ManagementTake a look at the attendance policy. Yes, as an adult, one is supposed to be responsible and be at work on time, HOWEVER, unexpected traumatic events do occur in a person's life, and those things need to be taken into consideration. If a rep has PPT/COMP/HOL available, they should be allowed to use those options to cover the time off. If a rep does not, they should not be written up for, and penalized for absences due to unexpected hospitalization of oneself or family member.

    With the high level of stress that accompanies any job position within the airline industry, two 15 minute breaks, and a 30 minute lunch for reservations, airport isn't enough.

     Gossip, politics, and favoritism should have NO PLACE whatsoever in an office environment.

     The culture and travel benefits of the company are amazing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Run before it's too late

    Ramp Agent (Current Employee)
    Atlanta, GA

    ProsTravel benefits
    Profit sharing
    Great dental and vision
    Holidays can be used as off days
    Small bonuses for meeting performance goals

    ConsThe worse health benefits I've ever had
    No schedule flexibility
    They do not encourage seeking your education
    They do not promote on merit
    They lie about your work ethic to keep you stuck in a position
    Always some new unnecessary rule
    Under staffed and overworked
    Should rank No. 1 in pay for the industry as much as they make in profits year after year
    Managers that don't know how to manage

    Advice to Senior ManagementStart giving positions on merit not favoritism. I've personally applied for 63 positions over the time I've worked for Delta. The majority of which since after having transferred to Atlanta. Yet there are people still employed whom you would think were being paid to socialize and sit on their butt and watch others work. They don't even show up to work all the time or on time. I've come to work early 99% of the time and have only called out a total of 4 times over years of employment with the company. Applied for positions that I've held before and get passed over for someone with absolutely no experience in it. The manager have no clue how to manage and will eventually get the company sued for the things that they say that ought not be spoken in a professional setting.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Under value for IT employees

    Senior Developer (Current Employee)
    Eagan, MN

    ProsI'll have to admit, flight benefits along with the profit sharing bonuses and 401K are some of the best out there. Other than that, there isn't really much pros about Delta.

    ConsFirst, there is little resource to help individuals grow their career. You are pretty much stuck where your at especially if you are in the IT department. Second, most employees you talk to agree that management needs major training and needs to be more in sync with their employees because they are so disconnected with what employees are doing as far as task/goals goes. Third, the salary raises here is a joke. Actually its not even a joke its an insult to employees. Average salary raise is between 1.5 - 2.5 percent annually. I thought I was the only one getting low raises until I started asking around and it seems like in the last 4 years I've been here, no one got higher than 2.5 percent raise. This is a huge insult to its employees considering Delta had over 2.7 Billion in PROFITS for 2013. Yes that's "B" in Billion and "P" as in Profits alone.

    Advice to Senior ManagementGet more training and when you think you are capable of being a manager, get some more training. Management and employees live on two separate world at the moment and most employees agree with this statement.

    No, I would not recommend this company to a friend

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    Don’t trust them

    Flight Attendant (Former Employee)
    New York, NY

    ProsGood workers... trapped in a dysfunctional relationship

    Consno fairness or balanced rules apply

    No, I would not recommend this company to a friend

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    The customer is always right - no matter what

    Anonymous Employee (Current Employee)

    ProsCoworkers, flight benefits, continuous pay raises, bonus checks

    ConsEmployee opinions/experiences are ignored, little to no backup from management, oversold flights that make it difficult to utilize flight benefits, inflexible work schedules

    Advice to Senior ManagementListen to your employees and take into consideration their words and experience before showering your frequent fliers with money and gifts

    No, I would not recommend this company to a friend

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    Not a good place to work.

    Flight Attendant (Current Employee)
    Detroit, MI

    ProsThere is a steady income though lower than competitors.

    ConsWorkers do not have a voice. They have broken the unions during the merger with Northwest Airlines and spent millions to keep it union free. The pay level is 1980s and benefits are terrible.

    Advice to Senior ManagementGet with the times and allow the workers to have a real voice in the future to make it a better place to work and be proud of.

    No, I would not recommend this company to a friend

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    Its all who you know.

    Contract Administrator (Current Employee)
    New York, NY

    ProsCant really think of any.

    ConsEverything. Alot of trashy people. Very cut throat. Not payed on time because the plane didnt come in with the paychecks. You are a number. If you get hurt Delta does not want to know you. Some people were great but far and few in between. No work life balance at all.

    Advice to Senior ManagementYou know where you can go.

    No, I would not recommend this company to a friend

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    Worst Job I Ever Had

    Ground Crew (Former Employee)
    Wichita, KS

    ProsIf seat on flight was open, could fly for free. IF NOT WORKING AND IF A SEAT WAS OPEN ON ALL CONNECTIONS

    ConsVERY disconnected from employees and customers. Racial profiled customers and encouraged employees to do the same. Expected employees life to revolve around them. Worked Full Time + lots of overtime but only got PT benefits!

    Advice to Senior ManagementErase entire management and start with people who actually care about customers and employees. That includes regional managers and district managers!!!!!!

    No, I would not recommend this company to a friend

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    Hate it.

    Sales & Service Specialist (Current Employee)
    Salt Lake City, UT

    ProsFlight benefits and amazing coworkers. That's really all that I can say that's good about working here.

    ConsManagement (micro-managed, no personalization), no HR rep in house, constant change of policy, dead-end (hard to move around the company).

    Advice to Senior ManagementPut yourself in our shoes and try to understand what it's like to be at the bottom with no wiggle room.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    a flock of sub-par managers

    Sales (Former Employee)
    Atlanta, GA

    ProsDelta flies to everywhere in the world

    ConsThe folks from NorthWest came in and took over operate like a mafia. If you're not a made man, you're not going to do well. If you make someone above you look good, they'll hold your and and move you up the ladder rung by rung. In addition, 95% of the managers and leadership are white.

    Advice to Senior Managementgrow a spine

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Delta Air Lines reviews and ratings — including employee satisfaction and approval rating for Delta Air Lines CEO Richard H. Anderson. All 38 reviews posted anonymously by Delta Air Lines employees.