Delta Air Lines Reviews

Updated March 26, 2015
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Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
395 Ratings

92 Employee Reviews

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  1. The Delta "Family" Is No More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at Delta Air Lines full-time (more than 10 years)

    Pros

    The ability to stand by for flights without charge.

    Cons

    Oppressive and meddlesome middle management.

    Advice to ManagementAdvice

    Practice what you preach. If you say you have a "family", then treat your employees like family members not criminals.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful

    Mediocre while it lasted...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines full-time (more than 10 years)

    Pros

    Decent pay for the work I performed. Flight benefits and pension were great in years past. Fairly strong camaraderie between fellow employees. That was then...

    Cons

    When I worked for Delta, management seemed to be stuck in a severe time warp. It was the '80s,'90s and '00s, but their HR policies reflected the 1950s. Conservative to a fault. Claimed a "family atmosphere", but used any excuse and method to mentally hammer employees into "submission". Unwise for any employee to utter a peep of discontent. Some family! Hypocrisy at its finest. Lazy workers never dealt with, leaving others to pick up their slack. Bad for morale. Maybe that's changed in the years since I left, but talking to friends still employed there...they say it's a living hell. The company is raking in the dough, but money can only buy so much happiness. Their first and utmost concern is their shareholders. While the flight benefits truly are (were) outstanding...as I've read in a few posts, and experienced personally, good luck finding an open seat these days. Delta (and many other airlines) finally got smart and learned that full aircraft make more money. Only took about forty years for them to figure that out. Final thought...don't fall for the sugar coated hype they spew. If you do decide to work for them...you've been forewarned.

    Advice to ManagementAdvice

    Treat your employees with respect. Value ethics over the dollar sign. Your employees will respond accordingly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Atlanta, GA
    Current Employee - Flight Attendant in Atlanta, GA

    I have been working at Delta Air Lines part-time (less than a year)

    Pros

    Great benefits, better pay

    Cons

    Dry personalities, too uptight

    Advice to ManagementAdvice

    Be a little more friendly

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. Not EEOC

    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL

    I have been working at Delta Air Lines part-time (more than a year)

    Pros

    Travel and that's it, they really like hiring just minorities for certain positions. Low pay, good training though.

    Cons

    Racist? Reverse discrimination? If you apply for customer service and you are a white male, don't bother. Delta hires white people but not for customer service,
    Recent training class has one white female.. Zero white males. Not exactly a representation of the population.

    Advice to ManagementAdvice

    Open your eyes, hire the best people, not people you think look the role

    No opinion of CEO
  6. CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in San Diego, CA
    Former Employee - CSA in San Diego, CA

    I worked at Delta Air Lines full-time (more than a year)

    Pros

    Fun and passionate people. Willing to go above and beyond for our customers.

    Cons

    Too much politics. And all the good benefits are stripped away from the people who's out there killing themselves just to give the best customer service they can.

    Advice to ManagementAdvice

    Give the money and benefits to the people that ate truly doing the just job.

    Recommends
    Positive Outlook
  7. 1 person found this helpful

    Never good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Atlanta, GA
    Current Employee - Reservation Sales Agent in Atlanta, GA

    I have been working at Delta Air Lines

    Pros

    Profit sharing and shared rewards

    Cons

    Never good enough. Management makes you feel like crap. Cares more about stats than the customers

    Advice to ManagementAdvice

    Lighten up

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. Customer Service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines

    Pros

    great flight benefit for those who love to travel

    Cons

    Management sucks and some leaders in some station need to be change

    Advice to ManagementAdvice

    Get better leaders in place

  9. .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    Flight benefits for yourself, spouse and family are almost unlimited. Buddy passes for free travel are available for friends. Free employee parking to use anytime; very nice when traveling.
    Delta is big on promoting from within.

    Cons

    Free flights are getting harder to get utilize due to less flights, passenger upgrades, and number of eligible employees and friends flying.
    Management Promotions have very inadequate training.
    Nepotism is rampant. Jobs are posted, yet candidates are already picked.

    Advice to ManagementAdvice

    Mentoring and people skills need to be instilled and improved. Promotions need to be based more on employee evaluations and not via relationships and seniority. Lots of room for improvements in Equipment maintenance, employee training and evaluations.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. The Right to Work is having no rights or say in your work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Crew in New York, NY
    Current Employee - Flight Crew in New York, NY

    I have been working at Delta Air Lines full-time (more than 10 years)

    Pros

    Travel benefits for current employees and family. Flexible Hours for some positions.

    Cons

    Very hostile environment for those wishing a good job with a Union. The medical benefits are terrible. Any pros are outweighed by the cons. Find an airline with a Union and voice. They are the ones you can expect to get livable wages, safe working conditions, and benefits. Here you have to beg to get anything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Customer Experience Specialist (not exactly)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines

    Pros

    Probably health benefits and life insurance. I had my own. ...and no...the plzne passes aren't a selling point.

    Cons

    Hired for a customer "experience" job. Midway thru training discovered that it was a ticketing -sales position. Also the flight perks could work IF you had space in planes,especially on return flights...and with starting one week vacation...and changing shifts.. why even bother. Pay your full ticket. Also wages for entry position horribly low ...no wonder you're making a billion in profits for your share-holders.

    Advice to ManagementAdvice

    Be honest and advertise this position like it should. Delta Airlines Ticketing Sales. ...deceitful practice. You are counting on desperate people to just "stay" for future promos? C'mon.

    No opinion of CEO

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