Delta Air Lines

  www.delta.com
  www.delta.com

Delta Air Lines Reviews

Updated December 18, 2014
Updated December 18, 2014
656 Reviews
3.9
656 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
357 Ratings

Review Highlights

Pros
  • The pros of working here are the "perks" the major one being the flight benefits (in 160 reviews)

  • Travel benefits are amazing, you can travel the world if you take advantage (in 70 reviews)


Cons
  • Work-life balance in Finance can be a challenge (in 11 reviews)

  • Flight benefits are moot when there are no seats on over-utilized aircraft (in 21 reviews)

More Highlights

88 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Never good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Atlanta, GA
    Current Employee - Reservation Sales Agent in Atlanta, GA

    I have been working at Delta Air Lines

    Pros

    Profit sharing and shared rewards

    Cons

    Never good enough. Management makes you feel like crap. Cares more about stats than the customers

    Advice to ManagementAdvice

    Lighten up

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in San Diego, CA
    Former Employee - CSA in San Diego, CA

    I worked at Delta Air Lines full-time (more than an year)

    Pros

    Fun and passionate people. Willing to go above and beyond for our customers.

    Cons

    Too much politics. And all the good benefits are stripped away from the people who's out there killing themselves just to give the best customer service they can.

    Advice to ManagementAdvice

    Give the money and benefits to the people that ate truly doing the just job.

    Recommends
    Positive Outlook
  3.  

    Customer Service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines

    Pros

    great flight benefit for those who love to travel

    Cons

    Management sucks and some leaders in some station need to be change

    Advice to ManagementAdvice

    Get better leaders in place

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    Flight benefits for yourself, spouse and family are almost unlimited. Buddy passes for free travel are available for friends. Free employee parking to use anytime; very nice when traveling.
    Delta is big on promoting from within.

    Cons

    Free flights are getting harder to get utilize due to less flights, passenger upgrades, and number of eligible employees and friends flying.
    Management Promotions have very inadequate training.
    Nepotism is rampant. Jobs are posted, yet candidates are already picked.

    Advice to ManagementAdvice

    Mentoring and people skills need to be instilled and improved. Promotions need to be based more on employee evaluations and not via relationships and seniority. Lots of room for improvements in Equipment maintenance, employee training and evaluations.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Customer Experience Specialist (not exactly)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines

    Pros

    Probably health benefits and life insurance. I had my own. ...and no...the plzne passes aren't a selling point.

    Cons

    Hired for a customer "experience" job. Midway thru training discovered that it was a ticketing -sales position. Also the flight perks could work IF you had space in planes,especially on return flights...and with starting one week vacation...and changing shifts.. why even bother. Pay your full ticket. Also wages for entry position horribly low ...no wonder you're making a billion in profits for your share-holders.

    Advice to ManagementAdvice

    Be honest and advertise this position like it should. Delta Airlines Ticketing Sales. ...deceitful practice. You are counting on desperate people to just "stay" for future promos? C'mon.

    No opinion of CEO
  7.  

    The Right to Work is having no rights or say in your work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Crew in New York, NY
    Current Employee - Flight Crew in New York, NY

    I have been working at Delta Air Lines full-time (more than 10 years)

    Pros

    Travel benefits for current employees and family. Flexible Hours for some positions.

    Cons

    Very hostile environment for those wishing a good job with a Union. The medical benefits are terrible. Any pros are outweighed by the cons. Find an airline with a Union and voice. They are the ones you can expect to get livable wages, safe working conditions, and benefits. Here you have to beg to get anything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Company refuses to pay benefits to employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Delta Air Lines

    Pros

    The free international flight benefits.

    Cons

    Unless you want to move to Atlanta or New York, there is no room for growth!

    Advice to ManagementAdvice

    Pay your ready reserve employees the same as everyone!

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Don't look for this company to look out for employees

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Reservation Agent in Atlanta, GA
    Former Employee - Reservation Agent in Atlanta, GA

    I worked at Delta Air Lines full-time (more than 3 years)

    Pros

    The bonuses were great at Delta ,my fiancé envied me because of those. We had a partnership with American Express that earned us prizes and money ($50) for every APPROVED Amex application we got. When you reach a certain tier you could choose from really great prizes like tvs -50 9n. flat screens(top brands, not junk), blueray players, ipods, ipads, $3000 Tiffany giftcards, Macy's giftcards, Rayban sunglasses, 5 piece luggage sets, and island vacations. I won most of the prizes mention except the vacay, ipad and TV's. The best part of the job was the free flights for employees and their families(children, mate, and parents-no siblings unles you gave the a buddypass to use)

    Cons

    The pay, the ridiculous methods to push Amex, hotel, and rental car transfers. At ! point, "Leads" walked through the call center yelling "Power Hour", 1 even rang a cowbell! I mean what did they want you to do, show up at a passengers door and make them apply for a credit card???Yes!, they even gave out stacks of paper applications for us to help friends and family ruin their credit. There are a lot of people with bad credit trying still trying to keep their heads above water after the recession. The call center was a zoo on the weekends, with everything from people eating meals at their desks while on calls, to even violence. I've seen it with my own eyes and taken pictures of it as well. I knew no one would believe me if I told them! The blizzard in Atlanta a few yrs ago was a nightmare. Since most people couldn't get out of there because of the roads, non-driving Atlantans and transients from other places where they weren't used to snowstorms we spent the night in the call center. No, they don't have showers, no they don't have beds,(what call center does???) YES we slept on chairs pushed together, floors, and I even saw someone on the treadmill sleeping. I was stuck there for 3 days because Atlanta didn't have snowplows or salt trucks! My son was a yr old I think and still nursing. It was rough on all of us. They got a few(yes a FEW) HOTEL ROOMS NEARBY BUT EVERYONE COULDN'T GO OF COURSE Delta's a 24 hr company. Oh and we got unlimited candybars and chips along with 2 meals a day(breakfast sandwiches from McDonald's across the street and pizza at night) I don't eat pork at all so of course I ate popcorn,and candy for those days. Oh and I did get Wafflehouse 1 day, it was across the street also.

    The monitoring was and still is unbearable. I have several associates that are still there that have had to go out on "stress leave". I had surgery while working there and had to go out on FMLA for a while because I contracted an illness while healing and still had to call EVERY SINGLE DAY to make sure I didn't lose the job I needed so much. Some of those days I couldn't talk and other days I was so out of it from the meds that my fiancé would take the phone and finish the calls for me. I've been physically assaulted while working there, verbally abused and threatened by passengers on the phones and the whole time I had to try and "smile through my voice" Crazy right? the last couple of years, a lot of great people I know have been fired due to whatever Delta deems "unethical" but physical violence and sex in the building gets a pass. Look, I held all this in for a long time so sorry if I'm rambling but glassdoor asked so I gave. At 1 time they were trying to bring in a union but I guess fear of the unknown prevented enough people from agreeing to it so it didn't happen. I'm from the northern part of the U.S so I know how beneficial a union can be for employees.

    Advice to ManagementAdvice

    Do what you want, why change that now?

    Doesn't Recommend
  10. 1 person found this helpful  

    Greed and avarice at the top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Detroit, MI
    Former Employee - Flight Attendant in Detroit, MI

    I worked at Delta Air Lines full-time (more than 10 years)

    Pros

    As with any airline in the transportation industry, the travel benefits are a compelling reason to continue working at Delta Air Lines.

    Cons

    A lot of talk from management, who have exorbitant salaries and bonuses, about pay at industry level. Delta Air Lines is the 3rd largest airline in the industry but the comparisons for pay are with regional and start up airlines which lowers the industry average. Delta consistenly shows a large profit but they don't want to share the success with the non management groups, many of which make the airline what it is and why it is successful. As a non union carrier they can change your pay and benefits instantly and have done so in the past.

    Advice to ManagementAdvice

    Pay your employees more, stop harassing them, lower your salaries to the industry average, give the employees the same perks you enjoy and get rid of your golden parachute.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Years of solid contributions ignored when things got tough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines full-time (more than 10 years)

    Pros

    Good benefits, Leadership focused on the bottom line and trying not to repeatt he past.

    Cons

    Scared of unions. Talk the talk on Rules of the Road but leadership does not always live it. Lacking integrity.

    Advice to ManagementAdvice

    Listen to your mid level leaders. Find a way for them to feel free to express their opinions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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