Delta Air Lines

  www.delta.com
Work in HR? Unlock Free Profile

Delta Air Lines Reviews

Updated Jun 5, 2014
All Employees Current Employees Only

3.5 526 reviews

82% Approve of the CEO

Delta Air Lines CEO and Director Richard H. Anderson

Richard H. Anderson

(278 ratings)

71% of employees recommend this company to a friend

Review Highlights

Pros
  • Flight Benefits- Every employee gets standby travel with discounts on confirmed travel(in 125 reviews)

  • The benefits are great, of you have a language or are willing to fly as lead the shifts are good(in 32 reviews)


Cons
  • Advancement rate is extremely slow, you will be part time for years before full time is available(in 18 reviews)

  • The airline industry isn't what it used to be(in 17 reviews)

73 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Leaving for upward mobility

    Senior Revenue Management Analyst (Former Employee) Atlanta, GA

    ProsGood work/life balance in the corporate office which helped balance having a young child, flight benefits, personal time/vacation time is pretty good, airlines are fun and interesting places to work, they are doing better profitability-wise then the other airlines and are making smart customer/technology/profitability decisions for the future.

    ConsDelta promotes extremely slow and it is too seniority based instead of merit based. If everyone would be on this slow track, it would be one thing, but I am mostly leaving because of their MBA associate program. They give higher pay to MBA associates who come straight out of MBA programs. After a 2 year rotation, these MBA associates are given manager/supervisor roles. I graduated from a MBA program I did part time while working at Delta. I came to Delta with numerous years of previous airline experience including experience working in a supervisory role. After I worked 2 years at Delta and graduated with my MBA, I was not given the same opportunity or pay as the MBA associate program and could not be in a similar program because I was not hired through this MBA program's process. I was told by other employees I would have to leave and come back to receive the same pay as they give external candidates. The MBA associates are favored and given big projects to present to higher level management. Delta does not pay to retain. I felt chased away.

    As a working mother, I went to an upper-level woman manager for advice and she advised me that it is ok to stay in the same position in order to be a mom and not to worry about others that were moving up faster than I was. I ended up taking a job offer that had a better upward projection for me. If I had taken her advice, I would still be at an entry level position instead of having a successful career as a working mother.

    Additionally, they had a forum for parents where one director told us how she made being a working mother work by having a nanny, something most of their employees could not afford.

    I felt that the upper-level management is manipulative. My mentors told me I was high-potential but did not take any actual action to show it or to retain me. They were just trying to string me along and do what was best for them.

    Also, their interview process is horrible. I went into an internal interview where they did not know who I was and said they didn't look at my resume before I came. They didn't notify me for months whether I got the job and I found out when it was announced that another coworker got the position in a meeting. I was asked not to talk about my previous airline experience before Delta in an internal interview.

    Advice to Senior ManagementGet rid of the MBA associate program. It is hurting the morale of the other employees. Retain your employees through bonuses, higher pay and upward mobility. They are the ones making the company profitable.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Reservation Call center Atlanta

    Reservations Agent (Former Employee) Atlanta, GA

    ProsThe travel benefits where great. The ability to be flexible with my shift.

    ConsSalary sucked. and management did not let us progress within the company.

    Advice to Senior ManagementBe fair.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Delta airlines JFK

    Customer Service Agent (Former Employee) New York, NY

    ProsGood Medical dental if you are Full time.

    ConsLocal Management not professional. They have limited training for agents.

    Advice to Senior ManagementListen to the front line, they are meeting the public

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    High turnover of employees in call centers

    Anonymous Employee (Former Employee)

    ProsGreat Co workers nice work enviroment

    ConsSalary is not equal to responsibilities

    Advice to Senior ManagementPay higher salary to cut cost of having to hire new employees.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great travel if you can get on a plane ! Love working with customer people

    Airport Operations (Current Employee) Washington, DC

    ProsGreat travel free or little cost . Interesting people to work with ! Meeting different people from all over the world !

    ConsNo flexibility . low pay if your first hire you work the 3am 4am shifts and weekends . After 3 years I now work days but weekends still. You our a number , not a person.

    Advice to Senior ManagementManagement needs to be flexible Mgrs do not seem to care !

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Disappointed

    Anonymous Employee (Former Employee)

    ProsFree travel around the world.

    ConsDelta puts on a show that they care about their employees but they really only care about winning the JD power award. Even if it means deceiving their team.

    Advice to Senior ManagementPay attention to your frontline leaders. They are the ones that make you successful. You lost some great leaders because of your greed for the JD power award.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    If you love planes and travel this is the job for you, but beware of the industry you are getting into.

    Anonymous Employee (Current Employee) Atlanta, GA

    ProsIf you love planes and travel the is the job for you. Delta Air Lines gives you the ability to travel the globe in luxury (first class) at a minimal price. Delta Air Lines is the best United States carrier and most of the world.

    Self-starters are encouraged to always take on new projects and are always listened to.

    Retirement benefits are very good for compared to any industry that you are in.

    Leadership has an open door policy and is highly committed to growing the company.

    If you are coming into the company (not entry level) this is an excellent job for you. You will be able to apply prior experience (educational or work) that might not be already utilized at the company or in the Air Line industry.

    Recent graduated MBA's coming into the company will love the opportunities the company will give to you especially if you are in one of the rotational programs.

    ConsThe Commercial Air Line Industry really distinguishes itself from other industries in being pretty poor. Delta Air Lines is the best U.S. Carriers, but that is not really saying much. This is the general nature of the industry "low margin" and "high frequency." The amount of capital it takes (planes, fuel, general labor) makes it very difficult to generate a profit. Beware of this overarching theme when applying to any position in the company.

    - Lack of on the job training or formal training
    - Poor salary compensation, the company is highly reliant on their flight benefits to make up for other areas of the benefits package
    - Hit or miss on long hours depending on the department very little middle ground, resulting in poor work-life balance
    - They do not provide any non-scholarship tuition reimbursement
    - Lack of technology implementation
    - Extreme preferential treatment to rotational MBAs (applies to non-MBA's or MBA's not in their rotational program)

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Good and Bad

    Ramp (Current Employee) Atlanta, GA

    ProsGood work hours. Worked 2 days a week, 20 hours and able to free up 5 days a week for free time. Travel benefits are good. Profit sharing checks are good.

    ConsBenefits are good but you have to pay $50 a year to fly on a standby basis. You are considered low grade if you are part time or as they call it 'ready reserve'. Be prepared to be part time for a long, long, long time while less senior people get full time over you.

    Advice to Senior ManagementLearn how to listen to your employees that, as you so affectionately call them, 'below you' and the company morale will go further.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    It was an okay experience. JFK was the best airport to work in

    Customer Service Representative (Former Employee) Tampa, FL

    ProsGreat flight benefits, great insurance, great discounts

    ConsEverything is senority. Horrible pay, management is HORRIBLE

    Advice to Senior ManagementFinish school and get the right credentials

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    2 people found this helpful  

    Airp

    Anonymous Employee (Former Employee)

    ProsPay, flights benefits, no two days are ever the same.

    Conspassengers, management at JFK is horrible. They only care about themselves and not their hardworking employees.

    Advice to Senior ManagementStart caring and looking out for your hardworking employees.

Worked for Delta Air Lines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.