Delta Air Lines Reviews

Updated August 1, 2015
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Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
43 Ratings

Pros
  • Flight Benefits- Every employee gets standby travel with discounts on confirmed travel (in 160 reviews)

  • travel benefits are great with access to the world (in 70 reviews)

Cons
  • Work-life balance in Finance can be a challenge (in 11 reviews)

  • Flight benefits are increasingly hard to use (in 21 reviews)

More Pros and Cons

101 Employee Reviews

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  1. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Valley Stream, NY
    Current Employee - Anonymous Employee in Valley Stream, NY

    I have been working at Delta Air Lines (More than 8 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Being able to help people that truly need your expertise.

    Cons

    Being held responsible for many facets of the operation that you have no control over.


  2. Helpful (1)

    Reservations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Tampa, FL
    Current Employee - Reservations Agent in Tampa, FL

    I have been working at Delta Air Lines

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    In most cases can move to work-at-home within a year or so Flight benefits are good if you are single and have an extra income

    Cons

    This is a dead end job with no reasonable chance of advancement. People stay in this position until retirement, a few make it to lead and stay there for 20+ years and earn $250 extra a month. Other divisions in the company do not respect Reservations and upper management does not consider anyone here for corporate level promotions - your highest goal will be to become a manager of other reservations agents. The flight benefits are good if you are single, but if you have a family they simply will not do much for you beyond once a year or so. This job is highly repetitive and incredibly boring: agents take 20,000+ calls a year and most of them are exactly the same: people who can't figure out how to use the website and want you to assign their seats or change their flights. Local management is a joke - they cannot do they jobs of frontline staff and have no decision making capability, they answer entirely to Atlanta. Promotions are based on race and gender and not on merit - you will have many people above you who you would not trust to even mow your lawn. Think twice if you are taking this job merely for flight benefits or as a second career you don't really need - you will not enjoy this work. If this is the best job you can get because of a limited education and no other career prospects, this is a reliable paycheck with a decent company, but if you went to college or have talent in any other industry - go somewhere where promotions and advancement come regularly instead of at Delta where they come almost never. Starting at the bottom in fast food or in a convenience store has a much better career potential than starting at Res in Delta. Your hours will be terrible for the first 10-15 years = all nights and weekends and never a holiday off.

    Advice to Management

    Two things: 1. the customer is not always right and you need to weigh the $100k+ you've invested in a single employee versus the value of a one-time customers on a $299 ticket. If a customer is problematic, it is more cost effective to fire them, terminate the call or otherwise allow employees to disengage without fear of retribution from management. 2. Take some credit for your own failures - we lose 1000s of calls during busy times when people can't get through but frontline staff are in danger of getting fired if one or two customers are mishandled = management can lose 1000s of customers through poor staffing but 1 or 2 lost calls by res agents and it's the end of a career.


  3. Helpful (2)

    Summer job at best, not a place for careers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent - Ready Reserve in Atlanta, GA
    Former Employee - Ramp Agent - Ready Reserve in Atlanta, GA

    I worked at Delta Air Lines part-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay is decent (12.43 when I left) Two sets of part time: Seasonal or standard Now have unpaid off days that are earned Can retire after 15 years Works well with school

    Cons

    You have little choice in your shift and in your work location Your management will not be very helpful Your fellow employee's tend to be apathetic and vulgar Many things are not explained during training and you have to learn out on the ramp

    Advice to Management

    Stop being so apathetic, and stop the secret files! That is not nice to have a secret file that the employee cannot see, but is complied over there entire career. Within it, is a record of everything they have done wrong. This is really wrong!


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  5. Helpful (1)

    Travel perks is the only thing attractive this company can offer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in La Guardia Airport, NY
    Current Employee - Customer Service Agent in La Guardia Airport, NY

    I have been working at Delta Air Lines

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Enjoy unlimited free standby travel and upgrades.

    Cons

    Work schedules are demanding and mandatory overtime is not uncommon. Airport management is shoddy and petty. You don't have any defined work rules and every individual supervisor you work with is given freedom to apply their own rules. Hourly wages are awful and health insurance benefits decline every year despite the company making record profits.

    Advice to Management

    Do a better reference check and background check with Performance Leaders up to station managers. A lot of these leaders lack intellect or a view of the overall picture. Really sloppy and uncaring. Employees need greater flexibility in their schedules, defined workplace rules (HR), and you need to pay employees better.


  6. Helpful (1)

    Difficult Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Agent in Salt Lake City, UT
    Former Employee - Reservation Sales Agent in Salt Lake City, UT

    I worked at Delta Air Lines (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flight Benefits, Thorough training program

    Cons

    Work Environment, Overall lack of respect towards employees leads to high turnover. The dangle a 'work at home' option in front of you but transfer you to new departments so often that it is never really available to you.

    Advice to Management

    Reduce employee turnover by holding new employees to more attainable standards. From day 1 you are in competition with people who have been there 20 years. Make 'work at home' options attainable for people who have been there less than 3 years. Instead of making it almost impossible to get it, make the process more efficient and more practical.


  7. Helpful (3)

    Focused on running a great company and the bottom line; not focused on employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Atlanta, GA
    Current Employee - Senior Project Manager in Atlanta, GA

    I have been working at Delta Air Lines full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great 401K Some conveniences like on-site gym Many great leaders in the company Company as a whole is trying to get better (but it has a long way to go) There are some very smart people in the company Financially successful and thus great profit sharing

    Cons

    Minimal vacation time for many years Flight benefits are completely overrated; be prepared to buy tickets almost exclusively if you work in corporate In corporate, expect your job to change every 6 to 12 months; and not where you want it to go. No work-life balance in any of these departments (and probably more: Revenue Management, Marketing, SkyMiles, Finance Some leaders have no people or team skills; expect to feel like you have no life and they will block your career moves internally. Healthcare is very expensive. Expect a family plan deductible of at least $2500 or much higher. Promotions have slowed down considerably in the past two years for many. Don't expect any team building, orientation, or training if you are in corporate. Overall the company has some good policies like work-life balance but most departments opt-out. Expect to work your heart out with no reward or recognition for it.

    Advice to Management

    Your team members are people! You should support them, not make their lives so stressful everyday.


  8. Helpful (1)

    Can turn into a deadead career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA

    I have been working at Delta Air Lines full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent brand recognition, some opportunities in projects will result in experiences that will build your skillset. It's a legacy brand, one which has extensive contracts in the private sector and government so it's stability is all but guaranteed.

    Cons

    Too many contractors, majorly lacks diversity in full-time employees as well as the manager, director and VP levels in some orgs. Given the diverse range of qualified candidates that make it into the organization, it's a mystery many never seem to get promoted. Lacks structure in professional development, some major organizational hiccups/movement that is already leading to heavy turnover in some departments. The other downside of contract vs permanent employees is you effectively have two classes of employees which will breed dissension in the ranks in terms of benefits, compensation, profit sharing, etc.

    Advice to Management

    Reduce footprint of contractors and follow a more structured contract-to-perm timeline, unfortunately some people fall in the "contractor trap" and never get an opportunity to convert to full-time which has tangible longterm impacts on their compensation, financial planning as well as organizational turnover the moment those workers can get an offer from a higher bidder or full-time employment. Enforce skill assessments and evaluations and use those as a fair and standardized means of promotion - often hires and promotions happen based on who gets "tapped" to advance. invest in growth opportunities for employees across the board and not for a select few.


  9. deputy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    retirement benefits are great best ones in area

    Cons

    /rules changes overnight then inmates get preference over officers… guess the agency is afraid to be sued.

    Advice to Management

    Talk to your officers one on one get their honest opinion to fix problems


  10. Helpful (3)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY

    I worked at Delta Air Lines full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Stand by travel, getting off work and going for a walk in a different city, you can work unlimited hours.

    Cons

    Seniority drives everything, so you are either senior enough to hold a good trip or you have to sit on the computer swapping trips for literally days before you can get a decent trip. Delta designs a lot of the domestic trips to be 12 or 13 hour duty days, with 3 and 4 hour sits between each leg, allowing themselves free airport standby employees who are basically unpaid but required to be there. Stand by travel is not a good idea if you really have plans that you have committed to, I usually ended up buying tickets to make sure I got somewhere in time or if I had reservations made, so no money savings there. Lowest pay in airline industry if you adjust for duty day period required per trip, and not just count flight hours. Some days are blocked so you cannot swap off of those days to improve your schedule, yet there is no added incentive pay to make it worth your wile to work the shift. Airplanes have all been reconfigured so that there are additional passenger seats, but no where for flight attendants to sit or eat a meal in privacy for a few minutes. Ergonomically horrible work conditions and equipment. If you have a family or even one friend that you like to see regularly, this job is not for you. If you dont mind endless chit chat with stranger after stranger, you might enjoy this lifestyle.

    Advice to Management

    Try flying the trips that have been designed. Literally. Fly one of those trips. If I could have been able to drop at least a few of the trips that I was assigned I may have stayed with the company longer. I was there 6.5 years. With an entire month of days on your schedule, no flexibilty to drop or swap, and horrible planes without even a spot to keep your personal food cold or lock your personal effects, it gets old and it gets harder and harder to deal with when you just resign yourself to eating airport food which is unhealthy and expensive. Again, might be bearable if there werent so many trips assigned each month. Delta has made the flight attendant position a McDonalds type of job (not that there is anything wrong with McDonalds, I worked there when I was 16), come in, learn the job, do it, minimum pay, and quit soon after so that they can hire new employees at a lower rate of pay. I truely believe they want to make the work environment unbearable so that no one can handle the years and years of pushing pulling lifting carts and galley equipment. So that they will be forced to quit.


  11. The Delta "Family" Is No More

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at Delta Air Lines full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The ability to stand by for flights without charge.

    Cons

    Oppressive and meddlesome middle management.

    Advice to Management

    Practice what you preach. If you say you have a "family", then treat your employees like family members not criminals.



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