Delta Air Lines Reviews

Updated September 17, 2014
Updated September 17, 2014
583 Reviews
3.9
583 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
311 Ratings

Review Highlights

Pros
  • Flight Benefits- Every employee gets standby travel with discounts on confirmed travel (in 127 reviews)

  • The benefits are great, of you have a language or are willing to fly as lead the shifts are good (in 33 reviews)


Cons
  • Advancement rate is extremely slow, you will be part time for years before full time is available (in 18 reviews)

  • The airline industry isn't what it used to be (in 17 reviews)

More Highlights

180 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Flight Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent (CSA)  in  New York, NY
    Current Employee - Customer Service Agent (CSA) in New York, NY

    I have been working at Delta Air Lines part-time for more than 5 years

    Pros

    Great place to work and grow within the company. Plus the awesome flight benefits of being able to sit in BUSINESS class from JFK to NRT, (that;'s if you can make the flight).

    Cons

    The cons depends on where your work within the company. If you work ramp, then you have to deal with the weather. Rain or shine, you are on the ramp. As a gate agent, you have to deal with passengers upset they are getting bumped. YOU will be the one they hold responsible. Flight attendant not being home during the holidays.

    Advice to ManagementAdvice

    Better pay, Offer more internal transfer

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Gate agent/ticketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent (Ready Reserve)  in  Detroit, MI
    Current Employee - Customer Service Agent (Ready Reserve) in Detroit, MI

    I have been working at Delta Air Lines for less than a year

    Pros

    Being a gate agent is interesting work, most employees are helpful. The flight benefits are good free domestic travel, reduced cost for confirm and international travel. Delta perks are helpful. Some red coats and performance leaders are helpful. If you can avoid the drama this is a good place to work.

    Cons

    Salary is low for ready reserves no benefits and you have to struggle to find double partners. If you are new you get five day schedule working five days a week if you cannot trade you cannot travel. Some regular employees do not like ready reserve employees and they do not treat you good. Some red coats are high strung and do not know how to talk to employees and customers. Some performance leaders do not show as much interest as others do in retaining the new employees.

    Advice to ManagementAdvice

    Try to merge the ready reserves into the culture of the operation without creating an environment or resentment. Ready reserve should be paid for holidays like most of the rest of the working world. Based on hours worked the ready reserve employees should get vacation time and try to have more schedules for them with more days off to retain the ready reserve workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent - Ready Reserve
    Current Employee - Ramp Agent - Ready Reserve

    I have been working at Delta Air Lines part-time for less than a year

    Pros

    High starting wage for entry level job. I can only speak for my station, but my co-workers look out for each other and are willing to switch shifts on a moment notice. Great flight benefits, vacation, medical.... great culture.

    Cons

    My station seems chronically understaffed, which requires us to scramble at times on the ramp, which may cause unsafe actions. Safety is purported as paramount, but we are forced to cut corners to push planes out on time.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Atlanta, GA
    Former Employee - General Manager in Atlanta, GA

    I worked at Delta Air Lines full-time for more than 10 years

    Pros

    Delta has a great culture to develop and promote people from within the organization. Top notch sales training dept, great leadership and overall awesome flight benefits.

    Cons

    Compensation is on the low end. If you get steady promotions (say every 2-3 years) you always end up on the bottom end of the pay band for the position you are in.

    Advice to ManagementAdvice

    Allow HR compensation and managers to pay employees you promote market value salaries vs the standard 5% bump or minimum of pay band.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Nice place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines for more than 3 years

    Pros

    friendly work environment, opportunity to advancement.

    Cons

    I'm satisfied with this company, and have no complains

  7. 1 person found this helpful  

    The Airline to Work With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cabin Ops Support Engineer  in  Atlanta, GA
    Current Employee - Cabin Ops Support Engineer in Atlanta, GA

    I have been working at Delta Air Lines as a contractor for more than a year

    Pros

    The Leadership seems motivated to make Delta Air Lines the best airline out there. Working on the passenger cabin, we are emphasized on delivering the best product to our customers. The flight is also a plus, although some routes can be a little tricky to get to. Delta has a good culture and clear mission each year.

    Cons

    Delta does not sponsor international students, but if you are on OPT or CPT, do not hesitate to apply.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor  in  Atlanta, GA
    Former Employee - Customer Service Supervisor in Atlanta, GA

    I worked at Delta Air Lines full-time for more than 10 years

    Pros

    The people and the desire to do the right things for the company.

    Cons

    Constant changes in upper management, changing direction continuously.

    Advice to ManagementAdvice

    Find a good mix of Delta and Northwest in the Corporate setting to stabilize thoughts and ideas.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Delta takea care of their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Los Angeles, CA
    Current Employee - Customer Service Agent in Los Angeles, CA

    I have been working at Delta Air Lines part-time for more than a year

    Pros

    Profit sharing. Flight benefits.

    Cons

    Lack of consistency with management

    Advice to ManagementAdvice

    Must collaborate to ensure you are all aware of procedures because many employees receive mixed messages.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Excellent Work Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Delta Air Lines for more than 5 years

    Pros

    Flight Benefits, Professional Environment, Great place to work. Work Life Balance is just awesome

    Cons

    Less salary, but compensated by the flight benefits

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Lots of changes over the years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Agent  in  Norfolk, VA
    Current Employee - Senior Customer Service Agent in Norfolk, VA

    I have been working at Delta Air Lines full-time for more than 10 years

    Pros

    Job security, excellent training, benefits

    Cons

    Rotating shifts, lack of personal growth, strange shift hours, one benefit: flying space available - is not longer a good benefit since flights are always full. My pay was all over the map and the company contributions to my 401K were changed to Delta stock. When we went through bankruptcy the stock bottomed out - all the match was gone.
    I took an early retirement package in early 2006

    Recommends
    Neutral Outlook
    No opinion of CEO

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