Delta Air Lines

www.delta.com

Delta Air Lines Reviews

Updated January 26, 2015
Updated January 26, 2015
684 Reviews
3.9
684 Reviews
Rating Trends

Recommend to a friend
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Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
373 Ratings

Review Highlights

Pros
  • The pros of working here are the "perks" the major one being the flight benefits (in 160 reviews)

  • Travel benefits are amazing, you can travel the world if you take advantage (in 70 reviews)


Cons
  • Work-life balance in Finance can be a challenge (in 11 reviews)

  • Flight benefits are moot when there are no seats on over-utilized aircraft (in 21 reviews)

More Highlights

211 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Very Goood

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines

    Pros

    Good company good people, flight benefits

    Cons

    boring, tends to reward slacking off

    Advice to ManagementAdvice

    not much

  2. 1 person found this helpful  

    Co-op

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Op in Atlanta, GA
    Current Employee - Co-Op in Atlanta, GA

    I have been working at Delta Air Lines as an intern (more than a year)

    Pros

    Able to work with high level management. Treated like an employee so you do the same work they do. The flights benefits are excellent. Co-workers are friendly and willing to help

    Cons

    Compensation but the flight benefits replaces that. Airline industry is so busy that most of the time there is no assistance. Co-op program needs to be more interactive.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Great time overall but limited opportunities to rise up in the corporate structure. regular story of entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    main pros were salary, good and flexible managers who know you had other things going on in your life. decent amount of recognition. great office and great holidays

    Cons

    way too hard to get a promotion, limited opportunities for training, sometimes unclear policies re: holidays and taking time off

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  5.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in New York, NY
    Former Employee - Customer Service Agent in New York, NY

    I worked at Delta Air Lines full-time (more than a year)

    Pros

    Excellent excellent flight benefits. Lots of room to grow at the airport level. Corporate can be a hassle to get into. Great perks and discount . Company is stable and growing so stability is certain

    Cons

    Salary not the best especially for an airline that makes so much money. It is all about seniority from flying benefits to bidding.

    Advice to ManagementAdvice

    Instill shadow programs for people so they can have a definite career path.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Was a wonderful experience!! Love my Delta family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ready Reserve in SeaTac, WA
    Former Employee - Ready Reserve in SeaTac, WA

    I worked at Delta Air Lines part-time (more than 5 years)

    Pros

    -Unlimited travel to any Delta destination. This was my favorite although I found it very challenging during summer and holidays.
    -Employees: My other favorite:) I love the energy they bring day in and day out. They are driven and will get the job done. The employees made my experience with Delta worth while. I have met some lifetime friends there. Love them.
    -Early Out: On slow days or nights, a sign up sheet is posted in the break room for those who would like to volunteer to get out early from work.
    -Diversity: Meeting, working and having the pleasure of getting to know people from different backgrounds.
    -Employee Appreciation Day: It happens once or twice a year, but employees are ever so grateful for them.
    -Holidays: If you're scheduled to work on Thanksgiving, Christmas or New Year away from your family and loved ones, you can count on having your Delta family celebrating with you at work. Ongoing pot luck every holiday.
    -Birthday cake every month: A huge cake is ordered every month for all birthday within that month.

    Cons

    -Management: Needs major improvement as some Performance Leaders have absolutely no sense of direction and would have to ask other management for help on daily operation issues. This has happened more than necessary. Also management will pick and choose who they want to promote regardless of your hard work.
    -Pay: The pay as a Ready Reserve max out at $11.75 regardless of how many years you've been employed with Delta (I was employed with Delta for 6 years) This is because you max out after 2 years. My fellow co workers who were hired 2 years after me were making the same hourly wage I was making.
    -Lack of hands on training: From time to time, you'll run into a co worker who has been scheduled to meet or work a flight whom has never been trained to drive a jet bridge or even open an aircraft door. I have been asked too many times for favors to swap schedules with a co worker as they have not been fully trained... mind you, my new friend and I are making the same amount of dough.

    Advice to ManagementAdvice

    -Take a minute or two to say "thank you" to your employees on a daily basis.
    -Pass on a smile, it's contagious! I understand your job is frustrating at times, but consider the problems the agents are faced with daily at the counter and gates.
    -If you're a Performance Leader, do your job and LEAD! Make your own decision based on the facts you have at hand.

    Recommends
    Positive Outlook
  7. 2 people found this helpful  

    Great company but no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Agent in Cincinnati, OH
    Former Employee - Reservation Sales Agent in Cincinnati, OH

    I worked at Delta Air Lines full-time (more than a year)

    Pros

    As a Premium Sales & Service Rep you have great benefits. Among the best and why most people work for an airline, is free flights. Yes, FREE flights. You get raises 6 months then annually at the start. If you are among the top sales you get invited to Summit, an annual trip for all Call Center Reps including Cincinnati, Atlanta, SLC & Tampa. The annual bonus is always great too, usually around $1,000. The training programs is great as well. Selling Delta American Express Credit cards is also a good way to earn extra cash ($50-$100 per approval) and earn yourself some skymiles.

    Cons

    The pressures and stress with this job on most days is not worth it the pay unfortunately. There is a lot of micro-management by leads (sales, call-handling, post call survey, vendors, credit cards). You're required to know a great wealth of information and policies which seems to always be changing. The hours and days off go by seniority and there have been people there for over 35 years. The customers sometimes take it out on us when they have a stressful time flying and that can get old call after call.

    Advice to ManagementAdvice

    The benefits are great with the company. Delta treats their employees like gold. They are the voice of the company and Delta knows that. Unfortunately, if you have a college degree they don't take that into account or count that as any experience. Who you know and how long you've been with the company will always matter more. After being turned away from several positions while trying to grow with the company I decided to call it quits.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ALA in Kansas City, MO
    Current Employee - ALA in Kansas City, MO

    I have been working at Delta Air Lines full-time (more than 5 years)

    Pros

    flight benefits, i've traveled all around this globe. opportunities for upward mobility and transferring to virtually any state in the country, even some international countries.

    Cons

    inflexible work schedule first few years after that should be ok due to having higher seniority.
    if working ramp in some places the weather sucks and your the bottom of the barrel.

    Advice to ManagementAdvice

    there seems to be an issue ive noticed working at a few stations where mgt loves to discipline you when yiu do something wrong, but say nothing when your doing a good job. maybe thats the con of working on the ramp no one cares about you bag throwers;) other than that i love it, until i can no longer fly free then im gone

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Overall, it was a good experience. I worked in a small team with an excellent adviser. Flight privileges were awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-Op Engineer in Atlanta, GA
    Former Employee - Co-Op Engineer in Atlanta, GA

    I worked at Delta Air Lines as an intern (more than a year)

    Pros

    I personally worked on a great team and the flight benefits were amazing.

    Cons

    Its a bit bureaucratic and slow to change anything. They have systematic processes in place that use very old technology. There isn't much time to use flight benefits and they aren't that fun unless your really into tourism or you have friends in far away places.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Groud Security Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Security Coordinator in Minneapolis, MN
    Former Employee - Ground Security Coordinator in Minneapolis, MN

    I worked at Delta Air Lines part-time (more than a year)

    Pros

    Good company - well organized

    Cons

    Not willing to work with individuals. Clicky and co-workers precut-throat

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Fantastic

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    Awesome airlines and a great company to have a lifetime career

    Cons

    No cons for me...all positive

    Advice to ManagementAdvice

    Doing a great job!

    Approves of CEO

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