Deluxe Corporation

  www.deluxe.com
  www.deluxe.com

Deluxe Corporation Reviews

Updated October 9, 2014
Updated October 9, 2014
167 Reviews
2.8
167 Reviews
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Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
113 Ratings

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year (in 12 reviews)

  • They offer very good benefits and generous paid time off (in 12 reviews)


Cons
  • Little diversity in upper management (in 6 reviews)

  • High turnover rate from people that are fired, quit or just never show up again (in 5 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Colorado Springs, CO
    Former Employee - Marketing in Colorado Springs, CO

    I worked at Deluxe Corporation full-time (less than an year)

    Pros

    Liked the people
    Pretty good PTO
    Nice 401k contributions
    Decent pay

    Cons

    Dying industry. There for a few months, then laid off. Many other of my colleagues have since been laid off. Decent pay.

    Advice to ManagementAdvice

    Don't hire new people if you don't have the money to keep them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Experience as 12 year business development executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Executive in Frisco, TX
    Current Employee - Business Development Executive in Frisco, TX

    I have been working at Deluxe Corporation full-time (more than 10 years)

    Pros

    Great Coworkers, flexibility, team culture

    Cons

    New management team, constant turnover due to layoffs and reorgs, weak product suite

    Advice to ManagementAdvice

    Deluxe continues to struggle finding an identity. As the check market shrinks year over year Deluxe continues to lose more and more clients due to forced price increases and opt in add on programs clients see no value in. Bad business model

    The company has attempted to develop a foot print in other areas but continues to struggle and has not been able to meet revenue expectations.
    Needs a better organization structure and bring in management team that is solution based and understands the market. This is something they are way off base on

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Marketing Intern - Boring First Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern in Shoreview, MN
    Current Employee - Marketing Intern in Shoreview, MN

    I have been working at Deluxe Corporation as an intern (less than an year)

    Pros

    Good way to get my foot in the door and to get some experience. Learned how to use excel.

    Cons

    Really boring work environment. Isolated the entire time. Nobody really seems excited. Printing industry is dying but they are expanding into new markets, not sure how well it will go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Customer service representative with a very scripted dialogue, no ethic based co

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Groton, MA
    Former Employee - Customer Service Representative in Groton, MA

    I worked at Deluxe Corporation full-time (more than an year)

    Pros

    Close to home, great co-workers , great benefits, options to volunteer

    Cons

    Having to up sell customers without them knowing it, unfair time off system, unfair system of getting hours chosen for you

    Advice to ManagementAdvice

    When hiring representatives advice them off everything that will be included in the job description. I was hired as customer service and doing much more with same pay. Things are constantly added on to job description and training and if your doing more you should be getting paid more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very challenging, stressful, underpaid work for the Direct Checks Unlimited division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Deluxe Corporation full-time (more than 8 years)

    Pros

    They offer very good benefits and generous paid time off. Descent shift options and they don't change your shift without options you may select if you choose too change your work schedule. Management consists of professional and caring people who work hard to manage call center teams. Good people who work hard to help each individual phone rep succeed. Good culture of celebrating diversity, pot lucks, motivating customer service reps with respect and guidance. Good training.

    Cons

    Low starting pay for the expectations. Very difficult to promote for pay raise. Requirements are very challenging to earn monthly bonuses with much restriction on bonus amounts. Majority of phone reps never see a pay grade promotion so they can also increase their bonus amounts.
    Very high turnover rate as this job requires people who can tolerate the discipline , stress and accountability for low pay. Very micro-managed environment with management closely watching a large number of metrics including average talk time, sales revenue, compliance, break times. This position is good for people who like a very strict, rigid, busy, demanding time at work every single day.
    Company mandates overtime to often, not every month, but too often overall. Scripted dialogue with customers. Virtually no flexibility or creativity in performing sales. There is very little opportunity for career advancement as a customer service representative. Positions in other departments rarely open and usually just given to people already in admin or supervisor type positions. Also, labor loan opportunities not posted for interviews like in years past. Managers just secretly offer these to either their "pets" or people they like the best. Management can be blind to some employees potential/ability past the phone rep position. Little incentive for new employees to stay with this company when they realize that hourly pay and potential bonuses too low for this companys high expectations.

    Advice to ManagementAdvice

    First, you need to re-structure the promotion and bonus programs. Second, you should start offering a higher start pay. The customer/sales phone position is much more demanding and difficult than you may realize especially if you have never performed it yourself. Stop misleading your new hires on the potential for promotions/bonuses and the tough expectations. If you don't mind the call center employment being a "revolving door" then you have your reasons for this. Give your call center salespeople something to get excited about !!! Reward the people who work very hard full time $$$ , give them the incentive to reach higher and know they are getting a great commission!! When a realtor closes a sale they get a commission, right.? Try to imagine if a realtor could not collect a commission for their hard work if they had to meet such rigid requirements and metrics as you require of your salespeople. It would be quite ridiculous if a realtor had metrics such as average home tour time, converting 7 or 8 showings to a closed sale or average home sale price over a certain amount. What realtor would have motivation if any if such silly requirements made it impossible to realize the paycheck for their hard work. You can have only the best and pay them very well too. This is a professional sales position, not a hamburger stand. Sorry management, with due respect always, just had to say something of truth long overdue. At least consider things, maybe there can be changes that make sense.
    .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Poor Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Engineering in Shoreview, MN
    Former Employee - Desktop Engineering in Shoreview, MN

    I worked at Deluxe Corporation full-time (less than an year)

    Pros

    The salary for my position was great, as were the benefits.

    Cons

    I was expected to work a minimum of 55 hours per week, never leave my work post unless I was bringing lunch back, and could never leave the premises to eat lunch with my manager's manager as he would often take 1 1/2 hrs for lunch. After working 60 hours per week, a 1 1/2 hour lunch once a month seems perfectly acceptable!!
    The manager was a micro manager and did NOT know how to manage people on a team.

    Advice to ManagementAdvice

    Start over.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Overhaul Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at Deluxe Corporation full-time (more than 5 years)

    Pros

    The benefit package is above average and there are many people in the organization to consult when needing recommendations, feedback or advice. Mid-level managers are generally helpful and responsive in a positive way.

    Cons

    People at director level, especially in HR, are not helpful, in tune with what is going on, or responsive in a positive way. They tend to just skim over the issues. I am not confident they have the right people in those positions and they need to overhaul the department. Too many people have remote managers that do not know what you do on a daily basis and performance reviews and increases are not handled properly or fairly. If you don't know me, how can you rate me?

    Advice to ManagementAdvice

    Get better managers. Ones that know how to solve problems and inspire people. Too much time is spent behind closed doors... get out to where the people work and find out what is going on. Leadership 101. Know your businesses, your people, and your customers. Don't just talk about them behind closed doors!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Too many unprofessional managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Shoreview, MN
    Current Employee - Finance in Shoreview, MN

    I have been working at Deluxe Corporation full-time (more than 10 years)

    Pros

    Co-workers are great. People genuinely care about their peers. Personal relationships are what keep most people at this company. Opportunities exist to move up within the company.

    Cons

    Management style of my particular dept highly unprofessional (akin to being in high school "he said/she said") and has you on the defensive constantly. Decent benefits, but perhaps at the cost of a base salary that is market competitive.

    Advice to ManagementAdvice

    Take a look at how many layers of management are present in your department. Are they well informed? Do they understand the job functions of those working below them? Is their approach one that desires to have deeper understanding, or one that is assumptive and quick to pass tasks and blame. In a nutshell, are they having their team do all the lifting for them with little expertise of their own? More importantly, do they offer respect and demonstrate values to the teams they serve? You may find that you could do without 1/3 of your multi layered management team, and that job satisfaction the core of your employee base would be better off for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Challenging enviorment to work within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Corporation

    Pros

    Smart people trying to solve hard problems.

    Cons

    Lack of innovation and leadership at the top. Limited understanding of the overall product, and therefore the strategy and execution is weak.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Corporation

    Pros

    great local office, flexible hours, decent pay

    Cons

    does not want to retain talent, IT department needs a revamp constantly having to call.

    Advice to ManagementAdvice

    Listen to employees and keep talent. Stop trying to cut corners by trying to cut cost

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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