Deluxe Corporation

  www.deluxe.com
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Deluxe Corporation Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

2.8 157 reviews

52% Approve of the CEO

Deluxe Corporation CEO Lee J. Schram

Lee J. Schram

(106 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year(in 12 reviews)

  • The company provides good benefits and pays well for most positions(in 10 reviews)


Cons
  • Compensated well for going over sales goals, then a new ceiling is placed that is unobtainable with current lead structure(in 5 reviews)

  • The senior leadership team is not equipped to motivate and drive the change needed(in 5 reviews)

37 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Use to be great company to work for.

    Anonymous Employee (Former Employee) Shoreview, MN

    ProsBenefits, compensation and the people.

    ConsThey used to appreciate employees and gave me a lot of opportunities. Company changed over last few years. Now only for the select few. Do more with less because of constant lay-offs, Worked extremely long hours. No work /life balance. No appreciation for good employees.

    Advice to Senior ManagementLong hours, no work/life balance and even with great work you could not get a promotion. I am guessing because it was not in the budget. With constant lay-offs it leaves others with even more work when employees are already maxed out. Be careful, with the job market opening up you may find yourself loosing good employees and the expense of training new ones in.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Customer service Rep

    Anonymous Employee (Current Employee)

    Prosgood job for students who need an easy job

    Consconstant change and heavy sales pitches required

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Dramatic cut (40%) in online marketing department commission leads poor outlook in 2014 and beyond.

    Inside Sales Representative (Current Employee) Charlotte, NC

    ProsGood benefits
    Flexible schedule
    Base salary + commission
    Nice facility
    Sales contests with decent prizes
    Selling websites, social media advertising, local SEO, search engine advertising--building a professional skill set that has a marketable future

    ConsCommission below average
    Phone system is surprisingly terrible. Calls disconnect every day, all day. Inexcusable for sales professional trying to make a living on the phone.
    IT department needs overhaul
    Product fulfillment is below average for online marketing services

    Advice to Senior ManagementInvest in technology personnel and resources
    Quickly change your base pay and commission structure to retain your work force

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Solid company, but not innovative

    Anonymous Employee (Former Employee) Shoreview, MN

    ProsPro – Great people to work with. Excellent salaries and benefits. Good work-life balance

    ConsCon – Very political, and honest feedback is discouraged. It is not an innovative place to work, so new ideas are not encouraged to bubble up from employees, but are pushed down from executives. Tiered structure, which leads to top-heavy management.

    Advice to Senior ManagementAllow for differing opinions - it makes for a more innovative environment which will help in your diversifying strategies. Cut out some managers and hire more workers. Decrease the politics and listen to everyone – not just the chosen few.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    • Approves of CEO

     

    Lots of turnover...

    Anonymous Employee (Current Employee)

    ProsGreat benefits. The longer you stay the better it gets.

    ConsMircromanaged. Poor flexibility. High expectations with little training on new products and services. High turnover. Dont get to know any of your coworkers too well.

    Advice to Senior ManagementHelp your employees help themselves.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I'm a believer...good things to come.

    Anonymous Employee (Former Employee) Shoreview, MN

    ProsStrong core of people who understand how the markets have changed, and how technology plays a central role in attaining and retaining customers.

    ConsIt's an OLD company. Though the technology "strong core" is there, they spend much of their time selling and evangelizing processes and methodologies considered best practices every where else, costing time and resources reinventing the wheel.

    Advice to Senior ManagementContinue embracing change and listening to your people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Customer Service Call Center Rep

    Customer Service Representative (Former Employee)

    ProsDecent pay for a call center. Chance to self promote by your stats on top of monthly bonuses. Great benefits package ,wonderful 401k matching. Incredible time off options/flexability. Supportive direct manager. Lots of charity drive and fundraisers for the community.

    ConsConstant changes in scripts and procedure. Not a lot of chance to move within the company. High turn over, so if your not a natural born, high pressure sales person, its recognized right away and not much done to keep you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    1 person found this helpful  

    Not that great. Current manager

    Anonymous Employee (Current Employee)

    ProsWork life balance is ideal. Many ways to get involved in the company. On going training and educational series available to employees. Leaders are seen on the floor.

    ConsManagers are not given the opportunity to be autonomous. They are forced to make decisions driven by directors/sr. Leadership. Manage by fear/intimidation. Annual layoffs. Deluxe wants to play like a large organization but they lack the resources, and lack competent leaders. Most leaders at Deluxe would be doing director level work for a small division in a larger organization. It isn't a great place to work, lacking in diversity. Anyone who has ever worked outside of deluxe in the recent past will agree the pay isn't as great as the tenured employees claim it is, hence poor leaders perhaps.

    Advice to Senior ManagementLook at managers. If managers aren't given
    Autonomy you either have the wrong people in the wrong positions or managers managers aren't doing their job by training and developing. upper management is not as competent as one thinks because micro managing is a sign of insecurity and incompetence.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Company undergoing a transition.

    Anonymous Employee (Current Employee)

    ProsDeluxe has been supportive in my individual development in providing learning opportunities.

    ConsCompany is struggling to break away from check business and uses smoke and mirrors in showing diversification.

    Advice to Senior ManagementProvide employees with a road map to promotion.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Autonomous, home office sales position

    Anonymous Employee (Former Employee)

    ProsCompetitive cost effective benefits, good salary and home office environment

    ConsManagement's major involvement was managing to the spreadsheet. Rarely traveled with reps to understand the skill set, areas to develop and/or the actual business operations and too many 'product/services' in portfolio to be effective in expertise level

    Advice to Senior ManagementTake the time to understand what it takes to sell your product and that way you can develop your sales force and evaluate their skills. Minimize the amount of products services or allow reps to specialize to allow a better level of expertise

    No, I would not recommend this company to a friend

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