Deluxe Corporation

  www.deluxe.com
  www.deluxe.com

Deluxe Corporation Reviews

Updated November 20, 2014
Updated November 20, 2014
176 Reviews
2.7
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
116 Ratings

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year (in 13 reviews)

  • They offer very good benefits and generous paid time off (in 15 reviews)


Cons
  • Little diversity in upper management (in 6 reviews)

  • High turnover rate from people that are fired, quit or just never show up again (in 5 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1.  

    Good experience no long term future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Account Manager in Bakersfield, CA
    Current Employee - Corporate Account Manager in Bakersfield, CA

    I have been working at Deluxe Corporation full-time (more than 8 years)

    Pros

    Great company, solid benefits, great mid management team that has years of experience in the field.

    Cons

    Not a positive outlook, the core product (check printing) is shrinking and company is losing market share to competitiors as they try to force additional pricing increases on clients. This is something that continues to frustrate clients and points them to other vendors.

    Deluxe has continued to fail to bring any other relevant products/solutions to market.

    Advice to ManagementAdvice

    Find an identity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC

    I worked at Deluxe Corporation full-time (more than 10 years)

    Pros

    Good pay, great health benefits

    Cons

    Call script change, change from a customer focus care center to a sells focused center. poor leadership amongst management

    Advice to ManagementAdvice

    Move diversity training for the customer service associates, train managers to be more consistent amongst themselves

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Use to be great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Shoreview, MN
    Former Employee - Anonymous Employee in Shoreview, MN

    I worked at Deluxe Corporation full-time (more than 10 years)

    Pros

    Benefits, compensation and the people.

    Cons

    They used to appreciate employees and gave me a lot of opportunities. Company changed over last few years. Now only for the select few. Do more with less because of constant lay-offs, Worked extremely long hours. No work /life balance. No appreciation for good employees.

    Advice to ManagementAdvice

    Long hours, no work/life balance and even with great work you could not get a promotion. I am guessing because it was not in the budget. With constant lay-offs it leaves others with even more work when employees are already maxed out. Be careful, with the job market opening up you may find yourself loosing good employees and the expense of training new ones in.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Customer service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation full-time (more than an year)

    Pros

    good job for students who need an easy job

    Cons

    constant change and heavy sales pitches required

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Dramatic cut (40%) in online marketing department commission leads poor outlook in 2014 and beyond.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Charlotte, NC
    Current Employee - Inside Sales Representative in Charlotte, NC

    I have been working at Deluxe Corporation full-time (more than an year)

    Pros

    Good benefits
    Flexible schedule
    Base salary + commission
    Nice facility
    Sales contests with decent prizes
    Selling websites, social media advertising, local SEO, search engine advertising--building a professional skill set that has a marketable future

    Cons

    Commission below average
    Phone system is surprisingly terrible. Calls disconnect every day, all day. Inexcusable for sales professional trying to make a living on the phone.
    IT department needs overhaul
    Product fulfillment is below average for online marketing services

    Advice to ManagementAdvice

    Invest in technology personnel and resources
    Quickly change your base pay and commission structure to retain your work force

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Solid company, but not innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Shoreview, MN
    Former Employee - Anonymous Employee in Shoreview, MN

    I worked at Deluxe Corporation full-time (more than 3 years)

    Pros

    Pro – Great people to work with. Excellent salaries and benefits. Good work-life balance

    Cons

    Con – Very political, and honest feedback is discouraged. It is not an innovative place to work, so new ideas are not encouraged to bubble up from employees, but are pushed down from executives. Tiered structure, which leads to top-heavy management.

    Advice to ManagementAdvice

    Allow for differing opinions - it makes for a more innovative environment which will help in your diversifying strategies. Cut out some managers and hire more workers. Decrease the politics and listen to everyone – not just the chosen few.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Lots of turnover...

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation full-time (more than an year)

    Pros

    Great benefits. The longer you stay the better it gets.

    Cons

    Mircromanaged. Poor flexibility. High expectations with little training on new products and services. High turnover. Dont get to know any of your coworkers too well.

    Advice to ManagementAdvice

    Help your employees help themselves.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I'm a believer...good things to come.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Shoreview, MN
    Former Employee - Anonymous Employee in Shoreview, MN

    I worked at Deluxe Corporation full-time (more than an year)

    Pros

    Strong core of people who understand how the markets have changed, and how technology plays a central role in attaining and retaining customers.

    Cons

    It's an OLD company. Though the technology "strong core" is there, they spend much of their time selling and evangelizing processes and methodologies considered best practices every where else, costing time and resources reinventing the wheel.

    Advice to ManagementAdvice

    Continue embracing change and listening to your people.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Customer Service Call Center Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Deluxe Corporation full-time (more than 8 years)

    Pros

    Decent pay for a call center. Chance to self promote by your stats on top of monthly bonuses. Great benefits package ,wonderful 401k matching. Incredible time off options/flexability. Supportive direct manager. Lots of charity drive and fundraisers for the community.

    Cons

    Constant changes in scripts and procedure. Not a lot of chance to move within the company. High turn over, so if your not a natural born, high pressure sales person, its recognized right away and not much done to keep you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not that great. Current manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation

    Pros

    Work life balance is ideal. Many ways to get involved in the company. On going training and educational series available to employees. Leaders are seen on the floor.

    Cons

    Managers are not given the opportunity to be autonomous. They are forced to make decisions driven by directors/sr. Leadership. Manage by fear/intimidation. Annual layoffs. Deluxe wants to play like a large organization but they lack the resources, and lack competent leaders. Most leaders at Deluxe would be doing director level work for a small division in a larger organization. It isn't a great place to work, lacking in diversity. Anyone who has ever worked outside of deluxe in the recent past will agree the pay isn't as great as the tenured employees claim it is, hence poor leaders perhaps.

    Advice to ManagementAdvice

    Look at managers. If managers aren't given
    Autonomy you either have the wrong people in the wrong positions or managers managers aren't doing their job by training and developing. upper management is not as competent as one thinks because micro managing is a sign of insecurity and incompetence.

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