Deluxe Corporation

  www.deluxe.com
  www.deluxe.com

Deluxe Corporation Reviews

Updated July 9, 2014
Updated July 9, 2014
167 Reviews
2.8
167 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
113 Ratings

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year (in 12 reviews)

  • They offer very good benefits and generous paid time off (in 15 reviews)


Cons
  • Little diversity in upper management (in 6 reviews)

  • High turnover rate from people that are fired, quit or just never show up again (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1.  

    Overall experience has been great!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Deluxe Corporation full-time (more than 10 years)

    Pros

    Deluxe is in the midst of transformation, and its an exciting time to be part of the organization. It feels like a start-up in that its entreprenurial, fast paced and innovative. I really enjoy working in this type of culture/environment. I also really enjoy the people I work with here at Deluxe.

    Cons

    Working remotely can be challenging at times, but Deluxe has some great tools in place to ensure that we are able to stay connected with our team/colleagues.

    Advice to ManagementAdvice

    Kudo's to our leadership team for investing in resources that promote our professional development and growth.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Visionary Company preparing for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Service Representative
    Current Employee - Sales & Service Representative

    I have been working at Deluxe Corporation full-time (more than 5 years)

    Pros

    Great changing environment! management company continually strives to be in the forefront of the industry and is diversifying vertically. Investing in marketing and other services companies to provide a wide range of solutions and products. Gives back to the community!

    Cons

    Needs to invest in a management succession plan from within! Top management is not diverse.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great company in many ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Shoreview, MN
    Former Employee - Supervisor in Shoreview, MN

    I worked at Deluxe Corporation full-time (more than 10 years)

    Pros

    Focused on Customer satisfaction, Employee engagement and Shareholder value; the concerns and opinions of employees are addressed

    Cons

    Staffing is sometimes too lean to accomplish goals; too many team meetings and individual coaching sessions are canceled due to heavy workload

    Advice to ManagementAdvice

    There should be more coordination/consultation among functional areas; too many "silos" and not enough information about what the left hand is doing is effectively shared with the right hand

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Administrative Assistant in Colorado Springs, CO
    Current Employee - Senior Administrative Assistant in Colorado Springs, CO

    I have been working at Deluxe Corporation full-time (more than 10 years)

    Pros

    Great People - Good Values - Fun place to work

    Cons

    Closures and wasted money on outside consultants

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Nice People, Incredible benefits, decent wage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation full-time (more than an year)

    Pros

    There are a lot of decent people there. They have great healthcare I have HealthPartners, and Cigna for dental and disability. Yes we have short and long term disability starting after your first year. 401k matching up to 4%. They hire from within before going outside. Paid time off, even for part timers! And we get banker holidays, paid! And if we're good they roll past our cubes with a cart and feed us treats, yesss yess yes.

    Cons

    The software is a barrier to good customer service and larger sales. We could easily sell all of the offered products if we didn't have to fight the interface so much. They keep putting band-aids on this thing and now its a rubber band ball of band-aids. It works, but its like an old old vcr that still works but you have to set a brick on the play button to keep it playing.

    Advice to ManagementAdvice

    We can gain market share on lots of items like technology if we can fund technology upgrades to replace our interface with something that looks more like Microsoft word or Photoshop or even notepad instead of the imprinting interface that mangles imprints when borrowed and many times will not show a finished product. Instead of patching it create a web-based interface for internal use that can be our new front end. Then we can easily evade having to rewrite code. Teach the new front end to dump the text/data into the old system so we can see what the product and text format look like. This would allow sales staff to focus on the customer instead of wrestling with the interface. We spend too much time fixing errors generated by it, and lose opportunities to be the one-stop business supplier. Keeping this interface is costing us a lot of money and harms our image.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Wonderful growing company with a new focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Shoreview, MN
    Current Employee - Marketing Manager in Shoreview, MN

    I have been working at Deluxe Corporation full-time (less than an year)

    Pros

    Great pay
    Management focused on reinventing the company
    Seem focused on creating more employee growth opportunities
    Making very smart investments in marketing
    Very focused on emerging stronger despite a declining check marketplace

    Cons

    Average to below average benefits
    Still really silo'd business, not just between divisions but within divisions
    Focused too much on promoting the SB side to the detriment of the FS side
    Layoffs, even in 2012

    Advice to ManagementAdvice

    The layoffs HAVE to stop, its going to hurt your ability to get the best talent. Seems like the company should be in a good place to move on from here and build out a great team with the base. Continue to invest in marketing, the very best realize the value marketing brings to an organization. Keep empowering employees.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Change Happens

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing in Shoreview, MN
    Current Employee - Product Marketing in Shoreview, MN

    I have been working at Deluxe Corporation full-time (more than 5 years)

    Pros

    Management is very focused on changing the business model. Yes, lots of moaning on Glassdoor about layoffs and plant closings - but that's reality of moving out of a declining business and into a new business. People who have transferrable skills have lots of opportunity. Deluxe is HIRING and BUYING companies every year. New economy, fun, growing companies like PsPrint.com, OrangeSoda.com, and Hostopia.com. Plus, Deluxe is investing milions in a new ad campagin to get the word out about all of the changes. So growing company, great comp, and smart co-workers. Sure beats BestBuy!

    Cons

    Lots of whining and foot dragging by the legacy parts of the business that don't want to change. And some headaches from hot-shot new executives who are over-rated and under-managed.

    Advice to ManagementAdvice

    Stay the course and be decisive.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for! Good benefits, nice people and strong financials!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SAP Process Analyst in Shoreview, MN
    Current Employee - SAP Process Analyst in Shoreview, MN

    I have been working at Deluxe Corporation full-time (less than an year)

    Pros

    The biggest pro is the company culture. My co-workers and everyone else that I have met at Deluxe are genuinely nice folks. The benefits offered are about standard for the industry. Deluxe is a growing company and their recent financial statements tell the story. Overall, a great experience to be working at Deluxe.

    Cons

    "Not enough" PTO/Holiday days, but this is more of a negative across the US I guess.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good people, thorough training, reasonable expectations of employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Lancaster, CA
    Former Employee - Customer Service Representative in Lancaster, CA

    I worked at Deluxe Corporation

    Pros

    Starting out pay is pretty decent, benefits right from the start. Some of the best bosses I've ever had.

    Cons

    I honestly don't think I was at Deluxe corporation long enough to discover the cons. However I did hear from other employees who had been there longer that for some the job security could have been much higher.

    Advice to ManagementAdvice

    More than one recording of customer service calls should be used to review the skills of the representatives.

    Recommends
    No opinion of CEO
  11.  

    Deluxe is a fair and great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Team Manager in Greensboro, NC
    Former Employee - Team Manager in Greensboro, NC

    I worked at Deluxe Corporation

    Pros

    promotes from within and great manager

    Cons

    Frequent overtime with little advance notice

    Recommends
    Approves of CEO

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