Department for Work And Pensions

  www.dwp.gov.uk
  www.dwp.gov.uk
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Department for Work And Pensions Reviews

Updated May 11, 2014
Updated May 11, 2014
35 Reviews
3.0
35 Reviews
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Recommend to a friend
Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
11 Ratings

10 Employee Reviews Back to all reviews

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  1.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant  in  Saint Austell, England (UK)
    Current Employee - Administrative Assistant in Saint Austell, England (UK)

    I have been working at Department for Work And Pensions full-time for more than 5 years

    Pros

    Company does adhere to rules laid down by Government, probably because they are the government

    Cons

    As an Admin assistant in the DWP, there are no promotions, they are trying to get rid of this role

    Advice to ManagementAdvice

    Don't loose your AA cover, staff that are processing will have to do the work we do, this will take them away from their work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Working for Jobcentre Plus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crisis Loan Decision Maker  in  Bristol, England (UK)
    Former Employee - Crisis Loan Decision Maker in Bristol, England (UK)

    I worked at Department for Work And Pensions full-time for more than 3 years

    Pros

    We received 2 weeks of solid training which was excellent and the pay is relatively good at around £21kpa. The company values are very fixed and absolute integrity is expected. It is very easy to change working hours to suit changes in personal circumstances if you have children and term-time only or school hour contracts are quite easy to switch to. It is also one of the few places where you can still obtain a career break of several years and expect to return to a job when you are done at the same pay as when you left. 25 days holiday a year is pretty average but employees also get bank holidays and privilege days such as the Queen's birthday and Christmas Eve as additional perks. You are also fully compensated for any travel and accommodation out of normal work. It is very useful to find out about things that may affect you in your personal life such as benefit systems and this is as close to a job for life as you can get these days. If the office closes they will find you an alternative place of work and new role. Transfers are quite hard to get if your job is short-staffed but if you are an excess member of staff you can easily transfer and applying for promotion is very straightforward.

    Cons

    If you are used to working independently the DWP can be quite challenging. Every employee has their own small role which works as part of a larger system and you are not expected to step outside the limits of that role. Nor are you expected to know anything about any one else's role and strict procedures and rules are in place for every situation you could come across limiting autonomous working. If you like strict structure it is a very good place to work but if you want freedom to pass comment on the organisation the DWP is not the place to work. You are expected to wholeheartedly support the DWP in all they do and make no negative comments even in your personal life regarding their policies, social media is strictly controlled. Systems can be quite dated, especially ICT systems which often still work on old DOS-type screens and security is VERY strictly controlled. If you are looking for fast promotion the DWP can be a good place to work but only if you are willing to tip your hat to "the man"! It is very much an old boys club and if you don't conform to the ideas of management getting promoted is unlikely. If working face to face it can be challenging as many customers are in very stressful situations and may have already had conflicts with the Department which you represent.

    Advice to ManagementAdvice

    Perhaps looking at methods of offering staff more autonomy in their job roles. Security of face to face staff is much improved since the change to jobcentre layouts and the places have much more relaxed atmospheres. I would recommend looking again at promotion methods and interviews to check they are unbiased and less open to abuse.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Some interesting work affecting many people, but a lack of passion and 9am-5pm mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  London, England (UK)
    Former Employee - Summer Intern in London, England (UK)

    I worked at Department for Work And Pensions as an intern for less than a year

    Pros

    Excellent work-life balance, flexible hours and ability to actually take holidays you are allocated, even as an intern. Excellent pay for interns which actually allows for decent survival in London. It is not a problem to intern as a non-British national - you get lots of chance to explore London outside of office hours unlike some other interns in the city. Great for people looking for a 9-5 job with good pay and not so much emphasis on career progression.

    Cons

    Little work with real responsibility is given to interns, as there are so many people working on your projects already. Very few people are passionate about their work here and getting certain things done like your registration with IT can be an administrative nightmare.

    Advice to ManagementAdvice

    Interns can make a real impact even in a short summer internship lasting ~10 weeks. They only need to be given the chance and be trusted to do good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Technical Support Technician with having 6+ years experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Technician  in  Hyderābād (India)
    Current Employee - Technical Support Technician in Hyderābād (India)

    I have been working at Department for Work And Pensions full-time for more than 5 years

    Pros

    Having 6+ years experience in IT

    Cons

    Management should be recognize the hard-work employees

  6.  

    Great people, terrible ministers. Leave your morals at the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Policy Analyst  in  London, England (UK)
    Former Employee - Senior Policy Analyst in London, England (UK)

    I worked at Department for Work And Pensions full-time for more than 8 years

    Pros

    Big organisation, plenty of opportunity to move around and do different things. High media profile for the work, but it's all horrible coverage.

    Cons

    Essentially an evil tool that talks in Orwellian doublespeak - says the right things and then churns out policies and operations that basically screw everyone they come into contact with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Adviser  in  London, England (UK)
    Current Employee - Personal Adviser in London, England (UK)

    I have been working at Department for Work And Pensions full-time for less than a year

    Pros

    Good Money/ Great Balance with Social life/Some good people/ Good laugh/ Inspiring People/ Rewarding with success stories.

    Cons

    Customer/ Pace of Change/ Inconsistent rules

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    1-2 year

    Current Employee - Adop Worker  in  Etāwah, Uttar Pradesh (India)
    Current Employee - Adop Worker in Etāwah, Uttar Pradesh (India)

    I have been working at Department for Work And Pensions part-time for more than a year

    Pros

    i want some thing differnt.

    Cons

    we do all work whose gave our officer.

    Advice to ManagementAdvice

    work hard

  9.  

    Great Cross Government IT projects led by experienced Programme Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Solution Architect Corporate IT
    Current Employee - Solution Architect Corporate IT

    I have been working at Department for Work And Pensions

    Pros

    Flexible Employer = great work life balance when needed.

    Cons

    Pay and Progression is constrained. Limited development opportunities.

    No opinion of CEO
  10.  

    The higher grade management lack skills of private sector management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive Officer
    Current Employee - Executive Officer

    I have been working at Department for Work And Pensions

    Pros

    excellent benefits and can get away with doing very little for alot of salary

    Cons

    If you are a hard worker wanting rewards and promotion it is a poor employer

    Advice to ManagementAdvice

    They need to look at outside private sector management and get tough with staff who do not pull their weight (50%)

    Disapproves of CEO
  11.  

    Stress free job with very strong work life balance, but doesn't pay enough!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Economist  in  London, England (UK)
    Current Employee - Assistant Economist in London, England (UK)

    I have been working at Department for Work And Pensions

    Pros

    Only 36 hours a week.
    Lots of opportunities to train (around 2-3 weeks worth a year and seminars every other week).
    Flexible working i.e. I work 9 days a fortnight.
    There is very generous parental leave.
    Stress free!

    Cons

    Pay is OK at first but with little growth or bonus.
    Some bad managers.
    Not good for ambitious young professionals; much more suitable for a person with commitments.

    Advice to ManagementAdvice

    Give ambitious people a challenge and reduce the hierarchy.

    No opinion of CEO

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