Department for Work And Pensions Reviews

Updated July 21, 2015
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3.0
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
6 Ratings

Pros
  • Annual leave entitlement and flexi time (where available) (in 5 reviews)

  • It feel good to work for the government and the work environment is full of opportunity to learn and grow (in 2 reviews)

Cons
  • Changes happen frequently and senior management/government doesn't allow sufficient time for change management to happen (in 3 reviews)

  • As an Admin assistant in the DWP, there are no promotions, they are trying to get rid of this role (in 3 reviews)

More Pros and Cons

16 Employee Reviews

Sort: Popular Rating Date
  1. LOVE DWP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Sheffield, England (UK)
    Former Employee - Administrative in Sheffield, England (UK)

    I worked at Department for Work And Pensions part-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Great place to work. Nice environment

    Cons

    nothing bad at all. Friendly staff

    Advice to Management

    Look after your staff


  2. Solution Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great for a varied IT career with plenty of opportunity to develop skills and experience of Digital and Legacy Applications.

    Cons

    Limited Continued Professional development in the Chief Technology Office, as the departments training solutions and IT needs investment.

    Advice to Management

    Invest in CTO staff over external recruitment and change the culture to have the motivation to practice one Government / DWP


  3. A good experience of seeing how government works and whether or not a full-time job in the civil service interests you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Junior Social Researcher in London, England (UK)
    Former Intern - Junior Social Researcher in London, England (UK)

    I worked at Department for Work And Pensions as an intern (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to see the inner workings of government, and how stories that will eventually make the news headlines are managed inside government. There are also potential secondment opportunities in other government departments, private office, and visits to the houses of parliament if you are able to get in contact with the right people. However, the extent of this is dependent upon your line manager. The placement will also be paid, unlike many other private sector internships.

    Cons

    As this was a placement, the level of responsibility given is quite low. However, this is probably best if this is your first experience in a workplace. Also, unlike in much of the private sector, you will not be offered a job of the back of such an internship, with all potential civil service employees having to go through formal channels, such as the fast stream. This is not necessarily a bad thing, but you need to be aware that such a placement will not necessarily give you a huge advantage in getting a job in the civil service full time. If you have political views, it can also be frustrating being in an environment in which you are expected to maintain neutrality.

    Advice to Management

    Overall management of the placement was very good, and most colleagues were kind and helpful.


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  5. Very good for a varied career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexibility, rewards dedication, still an excellent employer

    Cons

    lack of strategic thinking and drive to be an employer of high class professionals - but it's slowly getting better


  6. Helpful (1)

    Steady job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    workmates make it all worthwhile

    Cons

    Poor management decisions and in achievable targets

    Advice to Management

    Listen to your staff


  7. Helpful (1)

    Change, change, change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Officer in Nottingham, England (UK)
    Former Employee - Administrative Officer in Nottingham, England (UK)

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Sick pay, good colleagues, flexi hours

    Cons

    Never reach band maximum. Senior management too remote

    Advice to Management

    Listen to staff, and pass concerns up, as well as passing criticism down.


  8. Helpful (2)

    OK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Saint Austell, England (UK)
    Current Employee - Administrative Assistant in Saint Austell, England (UK)

    I have been working at Department for Work And Pensions full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Company does adhere to rules laid down by Government, probably because they are the government

    Cons

    As an Admin assistant in the DWP, there are no promotions, they are trying to get rid of this role

    Advice to Management

    Don't loose your AA cover, staff that are processing will have to do the work we do, this will take them away from their work


  9. Working for Jobcentre Plus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crisis Loan Decision Maker in Bristol, England (UK)
    Former Employee - Crisis Loan Decision Maker in Bristol, England (UK)

    I worked at Department for Work And Pensions full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    We received 2 weeks of solid training which was excellent and the pay is relatively good at around £21kpa. The company values are very fixed and absolute integrity is expected. It is very easy to change working hours to suit changes in personal circumstances if you have children and term-time only or school hour contracts are quite easy to switch to. It is also one of the few places where you can still obtain a career break of several years and expect to return to a job when you are done at the same pay as when you left. 25 days holiday a year is pretty average but employees also get bank holidays and privilege days such as the Queen's birthday and Christmas Eve as additional perks. You are also fully compensated for any travel and accommodation out of normal work. It is very useful to find out about things that may affect you in your personal life such as benefit systems and this is as close to a job for life as you can get these days. If the office closes they will find you an alternative place of work and new role. Transfers are quite hard to get if your job is short-staffed but if you are an excess member of staff you can easily transfer and applying for promotion is very straightforward.

    Cons

    If you are used to working independently the DWP can be quite challenging. Every employee has their own small role which works as part of a larger system and you are not expected to step outside the limits of that role. Nor are you expected to know anything about any one else's role and strict procedures and rules are in place for every situation you could come across limiting autonomous working. If you like strict structure it is a very good place to work but if you want freedom to pass comment on the organisation the DWP is not the place to work. You are expected to wholeheartedly support the DWP in all they do and make no negative comments even in your personal life regarding their policies, social media is strictly controlled. Systems can be quite dated, especially ICT systems which often still work on old DOS-type screens and security is VERY strictly controlled. If you are looking for fast promotion the DWP can be a good place to work but only if you are willing to tip your hat to "the man"! It is very much an old boys club and if you don't conform to the ideas of management getting promoted is unlikely. If working face to face it can be challenging as many customers are in very stressful situations and may have already had conflicts with the Department which you represent.

    Advice to Management

    Perhaps looking at methods of offering staff more autonomy in their job roles. Security of face to face staff is much improved since the change to jobcentre layouts and the places have much more relaxed atmospheres. I would recommend looking again at promotion methods and interviews to check they are unbiased and less open to abuse.


  10. Some interesting work affecting many people, but a lack of passion and 9am-5pm mentality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Summer Intern in London, England (UK)
    Former Intern - Summer Intern in London, England (UK)

    I worked at Department for Work And Pensions as an intern (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent work-life balance, flexible hours and ability to actually take holidays you are allocated, even as an intern. Excellent pay for interns which actually allows for decent survival in London. It is not a problem to intern as a non-British national - you get lots of chance to explore London outside of office hours unlike some other interns in the city. Great for people looking for a 9-5 job with good pay and not so much emphasis on career progression.

    Cons

    Little work with real responsibility is given to interns, as there are so many people working on your projects already. Very few people are passionate about their work here and getting certain things done like your registration with IT can be an administrative nightmare.

    Advice to Management

    Interns can make a real impact even in a short summer internship lasting ~10 weeks. They only need to be given the chance and be trusted to do good work.


  11. Technical Support Technician with having 6+ years experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Technician in Hyderābād (India)
    Current Employee - Technical Support Technician in Hyderābād (India)

    I have been working at Department for Work And Pensions full-time (More than 5 years)

    Pros

    Having 6+ years experience in IT

    Cons

    Management should be recognize the hard-work employees



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