Department for Work And Pensions

  www.dwp.gov.uk
  www.dwp.gov.uk

Department for Work And Pensions Reviews

Updated October 26, 2014
Updated October 26, 2014
41 Reviews
2.7
41 Reviews
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
13 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions

    Pros

    great benefits and the co-workers make the company great

    Cons

    career advancement difficult without having friends in upper management

  2.  

    internship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions

    Pros

    great people, really interested in developing you and your career, providing wide range of opportunities for you to learn and grow.

    Cons

    n/a - didn't see any cons, it was a great place to work and somewhere where could learn a lot

  3.  

    Diverse and talked with different levels

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions

    Pros

    The team, the hours and especially flexi time

    Cons

    Dealing with Difficult and threatening customers

    Advice to ManagementAdvice

    None

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good to work with DWP, with usual challenges and very little rewards, but helping general public is main motivation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Officer in Stockport, England (UK)
    Current Employee - Administrative Officer in Stockport, England (UK)

    I have been working at Department for Work And Pensions part-time (more than 5 years)

    Pros

    Satisfaction of helping general public. Security of job, Flexi hours with weekly structure of hours can help me organise my personal life around it.

    Cons

    Very little appreciation and next to nothing financial reward for the work we carry out on daily basis. Constant changes in the way we deliver the services and operate the system. Outdated IT systems and inefficient management .Biased process of selection for any higher management posts.

    Advice to ManagementAdvice

    Listen to real life experiences and use common sense when implementing any new policy/legislation or operating system. Always have good and working contingency plans ready before hand rather then preparing contingency plan once faced with the failure implementation, because failure of giving public service can prove very fatal to general public who are relying on our service for their daily needs.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Personal Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Adviser in London, England (UK)
    Current Employee - Personal Adviser in London, England (UK)

    I have been working at Department for Work And Pensions part-time (more than 10 years)

    Pros

    Time off, HR policies, team work

    Cons

    Too target led, inadequate staffing at front of house level

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    DWP is a great organisation to work for because they help and support staff to reach their true potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Employment Adviser in Brighton, England (UK)
    Current Employee - Disability Employment Adviser in Brighton, England (UK)

    I have been working at Department for Work And Pensions part-time (more than 10 years)

    Pros

    I have worked for DWP for 33 years and I have greatly improved my Customer Service knowledge and skills. I have been given the opportunity to work on various teams and I really enjoy my current job as a Disability Employment Adviser. I was diagnosed with a LT health condition in 1990 & the DWP were very supportive and made reasonable adjustments to help me continue my employment.

    Cons

    The reduction in staff numbers and certain managers not recognising staff suffering from stress/anxiety/depression

    Advice to ManagementAdvice

    Please revisit the ESA process as we feel let down by the PCA assessment (Atos Origin) and pay specially trained GPs to conduct the tests. Claimants with mental health and learning difficulties are being treated very badly at their PCA appointments as realistically they can't actively seek work without the Supported Employment Teams and they have a waiting list of over 12 months. I hope the Gov. puts more money into these teams and the local welfare advice organisations who are struggling to help claimants with their benefit claim forms....I hope that these services for vulnerable people will be improved!

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Manegeering business,and department for work and pensions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manegeering Business in Bacolod, Bacolod (Philippines)
    Current Employee - Manegeering Business in Bacolod, Bacolod (Philippines)

    I have been working at Department for Work And Pensions full-time (less than an year)

    Pros

    For the better result of the development ,and for those who is capable to do their work completely.

    Cons

    Beginning to appreciate the work you're doing,and to think what is more important in our business.

    Advice to ManagementAdvice

    I would like to advice some rules and regulations in work that is perfectly do right ,and do your work according to the management of the business

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    dwp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time (more than 10 years)

    Pros

    Excellent vacancies and a lot of help and support

    Cons

    You have to be commited to looking for work?

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Family friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive Officer
    Current Employee - Executive Officer

    I have been working at Department for Work And Pensions

    Pros

    As a working mum of 4 this employer is a very family friendly place. They are generous on holidays, flexi-time and have options of doing term time (depending on business needs). The managers have progress meetings with individual staff once a month so together you can set personal targets and goals. Most office locations are not within the city so savings can be made on commute.

    Cons

    The down side to working here is that the work is repetitive and boredom can set in. Moving around to other business sections i.e from jobcentre to the marketing department is very few and far between. The skills that you use within the jobcentre plus are hard to transfer to other jobs outside the DWP so the possibilities of getting stuck within the DWP is high. Changes happen frequently and senior management/government doesn't allow sufficient time for change management to happen.

    Advice to ManagementAdvice

    Change management is a problem, staff need sufficient time to adjust to changes before they change again. This often leaves us looking incompetent infront of customers and often leads to misinformation being given, decreasing customer service levels.

    No opinion of CEO
  11.  

    Inner workings - interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Private Secretary in London, England (UK)
    Current Employee - Private Secretary in London, England (UK)

    I have been working at Department for Work And Pensions

    Pros

    Big department, with lots of opportunities to do different things right across the PSG spectrum, particularly heavy on delivery. Good work life balance, mostly, and a very well developed Management and Leadership development program,

    Cons

    Long hours tend to be unrewarded when they happen (but flipside is flexi, 6 weeks annual leave, variety of staff incentives), some areas of the business are incredibly hierarchical and ageist (need to 'serve your time')

    Advice to ManagementAdvice

    Not much really - lose the focus on rigidity and making sure everyone's doing the same thing at the same time, find a way to exploit the long tail from an organisation of 120,000 people.

    Recommends
    Approves of CEO

Department for Work And Pensions Photos

409 Kennington Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Department for Work and Pensions, Exeter (Photo thanks to Geograph user Derek Harper, Some Rights Reserved)
Ebury House, Dee Street, Aberdeen (Photo thanks to Geograph user Bill Harrison, Some Rights Reserved)

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