Dialog Direct

  www.dialog-direct.com
  www.dialog-direct.com

Dialog Direct Reviews

Updated November 8, 2014
Updated November 8, 2014
52 Reviews
2.9
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Schmitt
8 Ratings

Review Highlights

Pros
  • Great place to gain experience in the field of call center and outsourcing (in 4 reviews)

  • It pays better than most call centers (in 4 reviews)


Cons
  • Human Resources doesn't care about helping employees with Benefit Issues or other matters (in 3 reviews)

  • Senior management is like a "old boys club", so women very rarely advance to high level positions (in 3 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was probably the coolest job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dialoguer
    Former Employee - Dialoguer

    I worked at Dialog Direct full-time (less than an year)

    Pros

    The people you work with are great, you get to go out and meet the most magical people in the world, and you learn a lot from random strangers on the streets. Everyone has a deep passion for what they do and they commit to giving 110% every time they stop someone.

    Cons

    The weather, but who doesn't like dancing in the rain? Lol

    Advice to ManagementAdvice

    Keep up your amazing attitudes and work ethics and make people happy and have them realize that they change the world every single day.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in American Fork, UT
    Current Employee - Director in American Fork, UT

    I have been working at Dialog Direct full-time (more than 5 years)

    Pros

    The people are great. The building is amazing. Strong executive leadership willing to invest in employees

    Cons

    Can not think of any

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great work hours

    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI

    I have been working at Dialog Direct full-time (more than 3 years)

    Pros

    gain 40 hours to become team lead

    Cons

    sitting all day learning new things

    Advice to ManagementAdvice

    no hours cut back

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  5.  

    Not just a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dialog Direct full-time (more than 3 years)

    Pros

    This company goes well beyond the traditional Call Center by providing full-service customer engagement based on solid partnerships and strategic alliance with their clients.

    Cons

    Rapid growth can cause challenges. Building bench strength is critical to supporting the velocity of onboarding new business.

    Advice to ManagementAdvice

    Bulid strong leadership at all levels at same rate as bringing on new business, incuding internal support teams.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Supportive, Friendly Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Communications Specialist in Troy, MI
    Current Employee - Marketing Communications Specialist in Troy, MI

    I have been working at Dialog Direct full-time

    Pros

    It’s a fun place to work. Co-workers are very approachable when you have a question and are fun to be around. Even the people not on your team are smiling and asking how you’re doing. It is a very friendly environment.

    The work is rewarding, I enjoy the projects I am working on and they make the day fly. Management is supportive of your work and let you know when you’re doing a good job.

    They have some cool perks. Like they paid the sign-up fee at the local gym for any interested employees and there is a foosball table.

    Cons

    The only con is cubicle walls are kind of short so it is easy to get distracted if you are not listening to music.

    Recommends
    Positive Outlook
  7.  

    Growing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Troy, MI
    Current Employee - Director in Troy, MI

    I have been working at Dialog Direct full-time (more than an year)

    Pros

    Fun Atmostphere and Fast Paced! Opportunity for leadership development.

    Cons

    It's been good so far! You have to enjoy constant change to work here.

    Recommends
    Positive Outlook
  8.  

    Tremendous Culture, both internally and externally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at Dialog Direct full-time (more than an year)

    Pros

    Dialogue Marketing is truly a place that believes in treating both employees and clients with the utmost respect. An atmosphere is created that ecourages employees to be engaged in creating WOW experiences for clients and thier customers.

    Cons

    The growth sometimes make pace hectic

    Recommends
    Positive Outlook
  9.  

    If you want growth, it's here for the taking!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience in Troy, MI
    Current Employee - Customer Experience in Troy, MI

    I have been working at Dialog Direct full-time (more than 5 years)

    Pros

    I started working here right out of college and have been here over 5 years. In that 5 years , I have grown significantly both professionally and personally. This company values innovation, hardwork, and creativity. If you have an idea, the leadership team is eager to hear it. Dialogue Marketing is full of entrepreneurial spirit which has helped our team grow the business from a small company to a mid-size company in such a short period of time. My co-workers have become my family. We encourage each other, help each other, and mentor each other to become better. If you are the type of person who likes to "take the ball and run with it" then you would fit in great within the culture here. I love Dialogue Marketing and can't stress it enough. It's an amazing place to work, and not many people can say "I LOVE MY JOB" everytime they walk through the door....I always do. :-)

    Cons

    Nothing, it's a great place to work.

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
  10.  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Troy, MI
    Current Employee - Management in Troy, MI

    I have been working at Dialog Direct full-time (more than an year)

    Pros

    Dialogue Marketing is a dynamic organization that specializes in providing strategic outsourced sales and service solutions for its clients. The company's innovative approach to providing a premium customer experience sets it apart from the competitors. The opportunity for employee growth within the company is real and performance is rewarded with advancement and career development.

    Cons

    Rapid growth requires strong bench-strength at all levels.

    Recommends
    Positive Outlook
  11.  

    Excellent Atmosphere, Growing Comapny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Orem, UT
    Current Employee - Team Leader in Orem, UT

    I have been working at Dialog Direct full-time (more than an year)

    Pros

    I have worked at call centers for almost ten years, and this one is by far my favorite. There is room to grow within the company, and the on-site mangement is encouraging and always willing to lend a hand. My fellow co-workers seem genuinely happy to be here, and while I cannot speak for them, there positive attitude and determination make me that much more proud to work here.

    Cons

    I would have said benefits, but the company recently brought in a representitive to offer us insurance options.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook

Dialog Direct Photos

Our employees dressed up for spirit week
Celebrating Halloween at Dialogue Marketing
Dialogue Marketing

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