Dialog Direct Reviews

Updated April 22, 2015
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5.0
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Peter Schmitt
2 Ratings

Pros
  • A great place to learn how not to do things (in 4 reviews)

  • It pays better than most call centers (in 4 reviews)

Cons
  • Human Resources doesn't care about helping employees with Benefit Issues or other matters (in 3 reviews)

  • Senior management is like a "old boys club", so women very rarely advance to high level positions (in 3 reviews)

More Pros and Cons

14 Employee Reviews

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  1. pharmaceutical rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dialog Direct full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You learn a lot, but if your a hands on person you'll learn on your own

    Cons

    your thrown into the water, learn to swim on your own with the off-hands training we've taught you

    Advice to Management

    more training


  2. It is a great job to work at.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Detroit, MI
    Current Employee - Retail Sales Associate in Detroit, MI

    I have been working at Dialog Direct full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You can meet good people

    Cons

    Good great bad worst happy

    Advice to Management

    More lunch breaks


  3. Great company great opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in American Fork, UT
    Current Employee - Director in American Fork, UT

    I have been working at Dialog Direct full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are great. The building is amazing. Strong executive leadership willing to invest in employees

    Cons

    Can not think of any

    Advice to Management

    Keep it up


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great work hours

    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI

    I have been working at Dialog Direct full-time (More than 3 years)

    Pros

    gain 40 hours to become team lead

    Cons

    sitting all day learning new things

    Advice to Management

    no hours cut back


  6. Not just a call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dialog Direct full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company goes well beyond the traditional Call Center by providing full-service customer engagement based on solid partnerships and strategic alliance with their clients.

    Cons

    Rapid growth can cause challenges. Building bench strength is critical to supporting the velocity of onboarding new business.

    Advice to Management

    Bulid strong leadership at all levels at same rate as bringing on new business, incuding internal support teams.


  7. Supportive, Friendly Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Communications Specialist in Troy, MI
    Current Employee - Marketing Communications Specialist in Troy, MI

    I have been working at Dialog Direct full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It’s a fun place to work. Co-workers are very approachable when you have a question and are fun to be around. Even the people not on your team are smiling and asking how you’re doing. It is a very friendly environment.

    The work is rewarding, I enjoy the projects I am working on and they make the day fly. Management is supportive of your work and let you know when you’re doing a good job.

    They have some cool perks. Like they paid the sign-up fee at the local gym for any interested employees and there is a foosball table.

    Cons

    The only con is cubicle walls are kind of short so it is easy to get distracted if you are not listening to music.


  8. Growing!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Troy, MI
    Current Employee - Director in Troy, MI

    I have been working at Dialog Direct full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun Atmostphere and Fast Paced! Opportunity for leadership development.

    Cons

    It's been good so far! You have to enjoy constant change to work here.


  9. Tremendous Culture, both internally and externally

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at Dialog Direct full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Dialogue Marketing is truly a place that believes in treating both employees and clients with the utmost respect. An atmosphere is created that ecourages employees to be engaged in creating WOW experiences for clients and thier customers.

    Cons

    The growth sometimes make pace hectic


  10. If you want growth, it's here for the taking!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience in Troy, MI
    Current Employee - Customer Experience in Troy, MI

    I have been working at Dialog Direct full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I started working here right out of college and have been here over 5 years. In that 5 years , I have grown significantly both professionally and personally. This company values innovation, hardwork, and creativity. If you have an idea, the leadership team is eager to hear it. Dialogue Marketing is full of entrepreneurial spirit which has helped our team grow the business from a small company to a mid-size company in such a short period of time. My co-workers have become my family. We encourage each other, help each other, and mentor each other to become better. If you are the type of person who likes to "take the ball and run with it" then you would fit in great within the culture here. I love Dialogue Marketing and can't stress it enough. It's an amazing place to work, and not many people can say "I LOVE MY JOB" everytime they walk through the door....I always do. :-)

    Cons

    Nothing, it's a great place to work.

    Advice to Management

    Nothing


  11. Great Company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Troy, MI
    Current Employee - Management in Troy, MI

    I have been working at Dialog Direct full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Dialogue Marketing is a dynamic organization that specializes in providing strategic outsourced sales and service solutions for its clients. The company's innovative approach to providing a premium customer experience sets it apart from the competitors. The opportunity for employee growth within the company is real and performance is rewarded with advancement and career development.

    Cons

    Rapid growth requires strong bench-strength at all levels.



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