Dialogue Marketing
3.2 of 5 38 reviews
www.dialogue-marketing.com Troy, MI 1000 to 5000 Employees

Dialogue Marketing Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.2 38 reviews

                             

33% Approve of the CEO

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Peter Schmitt

(3 ratings)

62% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    Regretted ever working for this company

    Customer Service Representative (Former Employee)
    American Fork, UT

    ProsTo be honest, I cannot think of anything positive to say about this company. I had busted my tail off working for this place for almost 9 years when they had laid me off, and then made up some ridiculous story saying that I had quit because of harsh working conditions. WHAT A LIE!!!!!!!
    It is really said that this place had to lie to me, as well as The Department of Work Force Service and make me look bad when in actuality it was them that got the egg in their face.

    ConsWorking under management that had no clue of what is going on at all. Human Resource Representatives cannot even follow up with their own employees, and not to mention making an employee track down their own benefits when there is a problem that Human Resources should've taken care of.

    Advice to Senior ManagementBe honest with your employees and don't make the feel like they are just statistics instead of employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Awful

    Account Ops (Former Employee)
    Troy, MI

    Prosthe company provides training to those that want to advance. anyone could potentially advance and advance quickly. However, once you advance, it appears that you become a target that needs to be removed.

    ConsThe company is not loyal to their employees. Management is filled with cut throat types of people. They will steal your idea and fire you before they implement the idea.

    Advice to Senior ManagementIf you invest in your people, you will have loyal employees. Promote from within. It does not make sense to have non-licensed management on licensed campaigns.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    My worst job experience ever with a horrible company..Lies Lies Lies...You were warned

    Insurance Sales (Former Employee)
    Troy, MI

    Prosnone! unless you enjoy micro-micro-management by young kids who have no people experience whatsoever..lies about pay scale and how much you can actually make, very secretive management..unpleasant to say the least

    Consall job descriptions and pay are lies, very racist company, low pay for work required..just your typical chop shop

    Advice to Senior ManagementTreat people with more respect, give them the truth from the start, why lie about comissions and pay before you bring someone in and the have some young kids lie and BS their way out everything that was promised..Dont tell professsionals that they can make 70,000 a year plus when you pay 2 Dollar comissions!
    Thats why you hire the bottom of the workforce and have so much turnover.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    bad experience overall

    Software Developer (Former Employee)
    Orem, UT

    ProsThey do good work for their clients. They treated me right and were friendly at first, and complimented me on my work. But then...

    Cons...one day, just after completing a record amount of client templates and receiving many pats on the back for it, they called me in and told me I was terminated. When I asked why, they wouldn't tell me. "That's just the way we do things here," Becky Denna answered. Months later, I saw a blog on which she touted the "family atmosphere around here" or some such nonsense. I bet you can guess what I immediately jumped on and wrote.

    For the programming work that I do, their pay scale was comparatively low; I basically took the job out of desperation since I needed money and no other offers were coming. I've noticed since then that there is quite a bit of turnover for this position. One other thing that really bothered me was that I needed a cabinet where I could file some documents. They were too cheap to purchase one for me so I volunteered to bring one from home. Imagine how awkward it was when, after being let go, I had to go back the next day and pick it up since it wouldn't fit in the car I had driven the previous day.

    Advice to Senior ManagementValue your people; they're not just a commodity you can throw around at will. There's such a thing as the Internet where people whom you stab in the back can come back and tell about it.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Incredibly Unprofessional!

    Anonymous Employee (Former Employee)
    Orem, UT

    ProsMy supervisor and team were absolutely wonderful, always working hard to get the job done. The health insurance plan was okay.

    ConsThe Orem office is a horribly mismanaged. Upper management is a club of unprofessional relationships, even to the point of openly having an affair, while multiple promotions and raises were not achieved on merit. There is no accountability, with much of management spending hours on lunch breaks or chatting while lower management suffers without the resources to get the job done. There was no HR representation in either Utah office for almost 5 months, opening the company up to many legal issues. Senior management at headquarters in Troy have not done their due diligence in uncovering the issues in Utah, and instead consistently hired and fired corporate employees without ever empowering them to do their jobs. It is a very vulture-like culture with much of management generally trying to get the upper hand at others' expense.

    Advice to Senior ManagementBehave professionally, go to work to be the best at your job, not to just hang out with friends.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Had a lot of potential-fell short *very short & very quickly

    Recruiter (Former Employee)
    Troy, MI

    ProsMy boss was great! When I brought concers to certain managers-they were addressed.

    ConsIT department is not customer focused-or they have cultivated a culture where IT doesn't recognize internal customers. The hours were terrible and the expectations of others were not at all realistic. I was in a support role and other managers were often unprofessional and rude. I don't feel like it was a good environment for a mid level professional female employee. It often felt like a boy's club that often looked the other way at serious problems.

    Advice to Senior ManagementEvaluate your entire compensation structure-create job grades based on skills and education required to perform that job. Consider paying hourly employees weekly. Remember employees, work for you-not the program-pay should be more consistent. Provide mid level managers with the tools to be better managers. Hold those who are not accountable. For a company that size, benefits should be better and less expensive.

    No, I would not recommend this company to a friend

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    Worst company ever

    Customer Service Representative (Current Employee)
    Troy, MI

    ProsThe only thing keeping me here is the pay. It is hard to find a job around my area that has the BASE pay that Dialogue does and the depending on the program, the hours can be flexibile. Nothing else about this company is good.

    ConsManagement mainly. They don't listen to their employees and don't care how the employees feel. We are just replaceable so we don't matter. Constantly being treated like crap, having hours cut, write ups, I've worked here for many years and have not ONCE gotten a 10 cent raise. There is no room for growth. If you're lucky, you may get considered for a team lead position but there is no pay increase involved, not even 50 cents. You have to do much more work and deal with a lot more stress and meetings and have nothing to show for it. The bonus structures are out of wack and not retainable. They hired a whole bunch of people just to fire and lay other people off. The health insurance is horrible if you are an hourly employee. If you're on salary, then you get better health benefits. In the time I've been here, I've seen so many people come and go, move up, get fired over something crazy. They like to hire people who aren't qualified for the position in which they are filling. It's just a sad company overall. They start a whole bunch of different programs, then it all goes down hill and program closes after a few months. The leads that they have the employees call on are low quality leads, hard to get sales.

    Advice to Senior ManagementListen to what your employees say and follow through with what YOU say YOU'RE going to do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Smoke and mirrors, too much pandering. Terrible culture.

    Insurance Agent (Current Employee)
    Troy, MI

    ProsA paycheck, and a means to pay the bills while looking for true opportunity.

    ConsLot's of discontent; employees fill disposable. Management unprofessional, mostly rep's with a superficial title. Minimal hourly wages, and they pay bi-weekly...yuk!

    Advice to Senior ManagementSeek professional managers, from the outside to bring indiscriminate unbiased and proven management techniques. Provide growth path and create a culture of full disclosure when it comes to wages and bonuses.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Incompetent management

    Customer Service Representative (Current Employee)
    Orem, UT

    ProsYou get a paycheck. Offers some benefits.

    ConsThey do not properly train people on projects, then write you up for doing something wrong. They do not update everyone on policy or program changes. Qa is too subjective in scoring. Management is over reactive about small things and only makes negative comments. Csrs don't know where they stand until they are fired.

    Advice to Senior ManagementManagement needs to be fair and not be a part of all the drama. They need to do their job. We have many projects and people need training and updates not rude emails.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Dialogue Marketing reviews and ratings — including employee satisfaction and approval rating for Dialogue Marketing CEO Peter Schmitt . All 9 reviews posted anonymously by Dialogue Marketing employees.