Dialogue Marketing
3.2 of 5 38 reviews
www.dialogue-marketing.com Troy, MI 1000 to 5000 Employees

Dialogue Marketing Reviews

Updated Feb 27, 2014
All Employees Current Employees Only

3.2 38 reviews

                             

33% Approve of the CEO

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Peter Schmitt

(3 ratings)

62% of employees recommend this company to a friend
5 Employee Reviews Back to all reviews
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    • Culture & Values
           
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    No Respect for Long-Term Tenured Employees

    Customer Service Representative (Current Employee)
    American Fork, UT

    ProsYou are able to make new friends by being employed there.
    If you are a manager or Supervisor you pretty much get want you want.

    ConsNo Respect for Long-Tenured employees that have been there along time.
    Human Resources doesn't care about helping employees with Benefit Issues or other matters. If you want something done you have to do it yourself.
    Managers and Supervisors act immature and don't know what they are doing most of the time.

    Advice to Senior ManagementPlease be aware of what is going on within the company and ensure that loyal employees are treated with respect and dignity.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Very Disorganized Workplace

    Medicare Customer Service Agent (Former Employee)
    Troy, MI

    ProsGood people working there overall and an environment that isn't all that pressurized.

    ConsThings always have a feel of being disorganized. The people in place at the mid-managerial level didn't have real-world experience in insurance. There was never a feeling that a plan was in plae and being followed in any situation. There was always a feeling that things were being done on a last minute, as necessary basis instead of being planned for and necessary adjustments being made on the fly.

    Advice to Senior ManagementBlow it up and start over. This time, hire people with field experience and who have managed insurance agents before to fill the spots both on the floor and in the hierarchy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A decent college job.

    Customer Service Representative (Former Employee)
    Orem, UT

    ProsFlexible schedules, fun people to work with.

    ConsNot willing to work with medical issues, lack of contact and clarification between employee and manager.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    My experience has been like a roller coaster.

    Health Insurance Advisor (Current Employee)
    Troy, MI

    ProsWhen the communication systems are working properly, the work day goes by quickly.

    ConsToo many IT problems. Difficult to obtain a full 40 hour pay check. When the systems are not working or customers are not calling, employees are sent home for the day or until further notice with out pay.

    Advice to Senior ManagementCommunicate truthfully with your team and stop ignoring them. Upon hiring new employees, clarify the potential of Dialogue Marketing not having enough work to keep some employees working continuously at 40 hours per week.

    No, I would not recommend this company to a friend

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    CSR Dissatisfaction

    Customer Service (Former Employee)
    Orem, UT

    ProsWork with you on on your schedule

    ConsCurrent policy of time off-trade shifts. Always having to be asked to trained on other projects. Waiting months to be be trained on projects after asking and asking to be trained on new ones.

    Advice to Senior ManagementLet people know how they are doing on job, besides the monthly reviews.Give biweekly reviews. Do a monthly retrain if people are falling behind on certain projects. Don't let everything fall to QA people. Don't just focus on new hires-people who've been there a awhile need more training on old or new projects too. If a policy changes on a project let us know or if a price does as well.

    No, I would not recommend this company to a friend

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