Diebold Reviews

Updated September 21, 2014
Updated September 21, 2014
243 Reviews
2.7
243 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
42 Ratings

Review Highlights

Pros
  • Great great people at the associate level and low level management (in 12 reviews)

  • Company vehicle, dont have someone looking over your shoulder at all times (in 10 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 15 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 7 reviews)

More Highlights

125 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  Canton, OH
    Current Employee - Senior Financial Analyst in Canton, OH

    I have been working at Diebold full-time for more than 3 years

    Pros

    Work life balance, promotions, benefits

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Lack of support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Canton, OH
    Current Employee - Anonymous Employee in Canton, OH

    I have been working at Diebold full-time for more than a year

    Pros

    Good cafeteria, the benefits were average. Overall staff were friendly.

    Cons

    Lower than normal compensation, human resources betrayed my trust by sharing information that was disclosed to them in private. There is an overarching feeling that if you are not "in the group", you will be passed by for promotions and promotions may be provided to individuals that are not qualified. Because it was "managers discretion" on telecommuting, you would often see a manager work from home but not allow his employees.

    Advice to ManagementAdvice

    Consider providing appropriate compensation for responsibilities. Management did not have a good relationship with many of their subordinates.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Great company that treat people like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate  in  Akron, OH
    Current Employee - Corporate in Akron, OH

    I have been working at Diebold full-time for more than 10 years

    Pros

    Great opportunity for personal development.

    Cons

    Low salaries for the work they ask you to do.

    Advice to ManagementAdvice

    Don't lose touch with the long and rich history and tradition of the company.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    It's age is showing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time for less than a year

    Pros

    Can't think of any. The stock might go up some since the CEO cares only about it. Some of the people are nice.

    Cons

    Bureaucracy, arrogant management, no leadership training. Darwinian environment. Managers focus on pleasing those above and don't much care about those they manage.

    Advice to ManagementAdvice

    Employees are much smarter than you think. Consider asking them for their ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  North Canton, OH
    Current Employee - Anonymous Employee in North Canton, OH

    I have been working at Diebold full-time for more than 3 years

    Pros

    Great learning tools, pockets of positive environments throughout the organization, opportunity to be part of a turnaround story if execution works as intended, opportunity to work with a number of high level ex-HP employees, executive team is setting strategy for the organization

    Cons

    Middle managers do not follow through with executive strategy/policies and it appears that executive team doesn't realize this is an issue, many of the issues of egocentric management still exist (not resolved with VERP), benefits are only OK, no increases to base pay for last 2 years and no end in sight, managers provide a glass ceiling limiting career growth, in many areas of the organization it appears that managers (directors, VPs) are not sure of the role they are to play in the change.

    Advice to ManagementAdvice

    Realize that you have a disconnect between your strategy and execution of those strategies downstream. You're attempting to create a progressive environment at the corporate office which is making the managers nervous... they are not allowing employees to participate in policies such as work from home. To the employees, this means that the managers do not trust us to be responsible unless they are sitting next to us. You will continue to lose top performers. Each of us know we are replaceable, but there is a cost associated with losing employees that must be considered.

    Neutral Outlook
    No opinion of CEO
  7.  

    Customer Solutions Manger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Manager
    Current Employee - Customer Solutions Manager

    I have been working at Diebold full-time for more than 10 years

    Pros

    Benefits and team members that I worked with for many years, associates are great and get the job done every time, they go beyond the call of duty.

    Cons

    micro management al all levels, unable to trust those below them, no overnight travel, hard to manage by email, lack of resources

    Advice to ManagementAdvice

    Let the people do their jobs, they will surprise you; all the money spent on Leadership training was wasted as the RVP and above levee did not change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Waiting for best time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer III  in  New York, NY
    Current Employee - Customer Service Engineer III in New York, NY

    I have been working at Diebold full-time for more than 10 years

    Pros

    Dedicated and hopeful field tech team ; Pacient clients ; Average salary

    Cons

    The good job is not recognized by managers.The managers run the branches operations how a private ranch and we don't see any superior supervision. HR is invisible.Very pretty the Town hall but definitelly many gerentials and few people on field.Replaced training center for online presentations.Poor tech and part support.Replace Company retirement plan for 401K and now the employees asume the risk.

    Advice to ManagementAdvice

    Move from office to field.Meet the technicians job problems.If the company move to high technology need adecuate tolls and training
    All positions from retirement plan were freezed but every month the new CEO bring a new patner from HP on board.

    Neutral Outlook
    Disapproves of CEO
  9.  

    customer service engenier

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold

    Pros

    something different every day of the week

    Cons

    being on call for the holidays

  10.  

    Positive changes taking hold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Canton, OH
    Current Employee - Anonymous Employee in Canton, OH

    I have been working at Diebold full-time for more than 10 years

    Pros

    Opportunity to be part of a tunraround; company is back on the right track and early results are good. The new culture being instilled with casual dress, flexible work remote options, etc. are very positive changes and make company feel more like the techy/progressive

    Cons

    The old-line employees that are still around and complaining constantly because they just don't get it.

    Advice to ManagementAdvice

    Stay the course and keep the positive changes coming.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Lots of dealing with past mistakes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Diebold as an intern for more than a year

    Pros

    The people are great to work with, and as long as you are responsible they keep you busy with meaningful work. There is no shortage of learning opportunities and you will gain much in the way of transferable skills.

    Cons

    There are a lot instances where the workers are stuck supporting garbage software or products because someone in the past accepted shoddy work from a supplier. The amount of work expected our of the engineering department is borderline unrealistic as a result of higher ups pandering to clients and allowing them unrealistic demands.

    Advice to ManagementAdvice

    Push customers to upgrade to Windows 7 and drop XP support. It will significantly lighten the workload and allow for time to do things right. A lot of the time, the fixes applied to issues that arise are "band-aids" and have adverse effects because fixing it right takes too much time.

    Recommends
    Neutral Outlook
    No opinion of CEO

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