Diebold

  www.diebold.com
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Diebold Reviews

Updated Jul 1, 2014
All Employees Current Employees Only

2.9 217 reviews

22% Approve of the CEO

Diebold President and Chief Executive Officer Andy W. Mattes

Andy W. Mattes

(32 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • Great great people at the associate level and low level management(in 12 reviews)

  • Company vehicle, dont have someone looking over your shoulder at all times(in 10 reviews)


Cons
  • Upper management wants everyone to be yes sir workers(in 14 reviews)

  • Very long hours, 70 to 80 hour weeks are normal(in 7 reviews)

115 Employee Reviews Back to all reviews
Relevance Date Rating
in

     

    customer service engenier

    Anonymous Employee (Current Employee)

    Prossomething different every day of the week

    Consbeing on call for the holidays

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    Positive changes taking hold

    Anonymous Employee (Current Employee) Canton, OH

    ProsOpportunity to be part of a tunraround; company is back on the right track and early results are good. The new culture being instilled with casual dress, flexible work remote options, etc. are very positive changes and make company feel more like the techy/progressive

    ConsThe old-line employees that are still around and complaining constantly because they just don't get it.

    Advice to Senior ManagementStay the course and keep the positive changes coming.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Lots of dealing with past mistakes.

    Software Engineer (Current Employee)

    ProsThe people are great to work with, and as long as you are responsible they keep you busy with meaningful work. There is no shortage of learning opportunities and you will gain much in the way of transferable skills.

    ConsThere are a lot instances where the workers are stuck supporting garbage software or products because someone in the past accepted shoddy work from a supplier. The amount of work expected our of the engineering department is borderline unrealistic as a result of higher ups pandering to clients and allowing them unrealistic demands.

    Advice to Senior ManagementPush customers to upgrade to Windows 7 and drop XP support. It will significantly lighten the workload and allow for time to do things right. A lot of the time, the fixes applied to issues that arise are "band-aids" and have adverse effects because fixing it right takes too much time.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    It has its ups and downs.

    Customer Service (Current Employee) North Canton, OH

    ProsCompetitive salaries, some chance for growth and promotion. Management says they have a plan to turn everything around, so maybe things will get better.

    ConsFrequent layoffs and restructuring make for an unstable, worrisome work environment. Lots of talent has left - some were pushed out and others ran for the hills.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great to place to work as company is on a good path to win back old strength

    Business Planning (Current Employee) Canton, OH

    ProsGreat people, highly committed associates. Company has started a comprehensive transformation program that shows traction and will make Diebold a better place to work. New management is tackling issues that were ignored for a long time. Culture is changing what is very positive (new dress code in Ohio: Jeans!), communication significantly improved.

    Compensation: adequate pay; just recently introduced Employee Stock Purchase Program, what is very attractive

    ConsCompany has had difficult years and is now in the midst of a multi-year transformation, therefore be prepared for lots of change.

    Advice to Senior ManagementContinue the current path and don't stop listening to the associates

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Depressing

    Anonymous Employee (Current Employee) North Canton, OH

    ProsNot many pros at this point. Company used to care about its employees but not so much anymore.

    ConsThere are no incentives. No appreciation for a job well done. Too much upper management. New CEO is bringing all of his buddies from HP on board. New CEO was charged with embezzlement from a former employer...yeah, let's hire him as our CEO!! Diebold has now partnered with an outsourcing company, which means the loss of more jobs. Never know from one day to the next if you are going to have a job. People that are left, that survived lay-offs and the early retirement that was offered, are now leaving the company anyway because the company is being run into the ground and there are better paying jobs out there. Upper management has no idea how to run the company or the how the job functions of the "lower class" employees are actually what keeps this company afloat. Big wigs only concerned with making money for themselves and don't care about the rest of employees, many who have dedicated many years of their lives to this company.

    Advice to Senior ManagementGet a better understanding of ALL departments to better understand how each plays a roll in the company's success. Outsourcing everything is going to ruin this company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Double Standard of Management

    Dispatcher, Event Monitoring (Current Employee) Uniontown, OH

    ProsDecent salary for the work you do.

    ConsNew management and how they're trying to make Diebold the next "former life" company.

    Advice to Senior ManagementWhen you announce how you want to save $50.00 per day, stop flying in from out of town each week and move to where your job is. Also, stop trying to turn Diebold EMC into the next "former life" company by hiring all former executives to key positions. Place more of an emphasis on a working and winning model you already have. Gather more employee input. Possibly a focus group.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Take a hard look at other opportunities first before deciding on Diebold.

    Service Performance Manager (Current Employee)

    Pros401k with some matching. Many good people to work with. Bonus plan if company hits global financial targets.

    ConsPay increases have been eliminated forever (or at least until another CEO is hired). If you take a position at Diebold, shoot for the maximum dollar amount. No where to advance within the company. Virtually no admin or HR support staff. Empty field offices. Lots of Chiefs (and VP's)...not enough Indians. Silos. A plethora of theoretical management at the senior levels but very few tactical managers. Bonuses only based on the corporation as a whole - no individual or team based bonuses. Sales staff is nonexistent. No plan to grow the company. Only caters to the national customer and does seem to care about the small accounts (with the highest profit).

    Advice to Senior ManagementSpend some time in the field. Get out of your office and get closer to the action in the field. Hire less managers and hire more boots on the ground.

    – I'm not optimistic about the outlook for this company

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    Complete Disconnect

    Anonymous Employee (Current Employee)

    ProsEmployees want the company to succeed and keep each other going, instead of upper management.

    ConsLeadership cannot pick a strategy and stick to it; it's like working for someone with multiple personalities. Corporate blatantly disrespects the field and there is such a lack of harmony and so many silos...with no regard to acknowledge or work on this. Fix the systems...we may be 154 years old, but our systems don't need to be as well. Morale is a mess and is on a downhill slide. Intranet site has never made sense.

    Advice to Senior ManagementCommunicate and implement systems that truly link information between corporate & the field. You would create confidence in leadership if you would SIMPLY carry out a strategy before scrapping it and looking for a new one. If you're lacking in interpersonal skills, you don't qualify for any job! Invest in your local management w/ training & reduce their workload. Stop talking out of both sides of your mouth. Fix your intranet; it's ridiculous trying to find information.

    No, I would not recommend this company to a friend

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    On the wrong side of technology.

    Anonymous Employee (Current Employee)

    ProsIt's nice to work out in the field.

    Conshard work gains no benefit, bonuses tied to stock price only means of salary advancement.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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