Diebold

www.diebold.com
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Diebold Reviews

Updated January 23, 2015
Updated January 23, 2015
45 Reviews
1.0
45 Reviews
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Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
45 Ratings

Review Highlights

Pros
  • Great people to work with and a supportive team environment (in 13 reviews)

  • Very good people in the groups I worked with, and some very motivated ones at that (in 12 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 15 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 8 reviews)

More Highlights

45 Employee Reviews Back to all Reviews

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  1.  

    horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Line Service Technician in Houston, TX
    Current Employee - First Line Service Technician in Houston, TX

    I have been working at Diebold

    Pros

    company car, not too many pros

    Cons

    Heavy Workload, No structural training for new hires, no promotions, no structure, Veteran staff don't help new hires, takes forever or admin to order items and put information into system.

    Advice to ManagementAdvice

    Better training methods. More raises. Technicians work hard and deal with a lot of stress. I've only worked for the company for two months and I'm already having second doubts about working this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Companies Today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Design Engineer in North Canton, OH
    Current Contractor - Design Engineer in North Canton, OH

    I have been working at Diebold as a contractor (less than a year)

    Pros

    This company is 120 years old and uses old school thinking. Fast passed insanity.

    Cons

    Never work there or you will get laid off under poor work performance and not get unemployment.
    No communications between staff and engineers. Constantly changing dates and requirements. Insane schedules, no mentoring, you sink or swim there. No use of ASME or ANSI standards. IT and Pro/E departments cut to the bone.
    They lock you in a room with security before you leave to get your belongings they secretly hold people against their will until they let you leave. Insane place to work, constant back stabbing of contractors with Millenials playing games on the computers and direct employees putting down all contractors. Dedicated senior engineers work 60 hours a week with no appreciation of raises or compensation.

    Advice to ManagementAdvice

    Listen to the design engineers. Establish online work standards for employees. Have design reviews and have drawing checkers.
    GIVE the people raises first before the head of engineering. Treat the employees with dignity and respect!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    I HATE IT! Hope this time next year not to be there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Green, OH
    Current Employee - Anonymous Employee in Green, OH

    I have been working at Diebold full-time

    Pros

    The only pro is having a paycheck. And keeping the. bills paid and food on the table.

    Cons

    Diebold has lowered its standard of hiring. You used to have to have had military,call center or police dispatch or emt experience. noticed on a hiring site wile looking for work that now all that is required is 1-3 years of work experience. Why do I want to stay with a company that co stantly lowers its standards.?

    Advice to ManagementAdvice

    Great your people better. Pay us how we deserve to be paid. You aren't going to keep people by take,take,take and not giving back. No raises is ridiculous...especially when you constantly add accounts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    This is the most crappiest company I have everworked for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Representative Event Monitoring in Birmingham, AL
    Current Employee - Representative Event Monitoring in Birmingham, AL

    I have been working at Diebold

    Pros

    The only Pro to working here is that we get paid on Fridays!!!!!!!!

    Cons

    We haven’t received raises, training is unorganized, upper management is sorry and lazy, corporate doesn’t listen to their employees, manager uses bonus money and company card for personal use, no type of employee appreciation, under-staff, always have to work MOT or BMOT (Mandatory and Back-Up Mandatory overtime) , doesn’t care about working your employees during inclement weather, adding on new projects or responsibilities without increasing pay, policy doesn’t make any sense, managers and supervisors don’t follow the policies 100% but then when something happens they will blame the ones working under them, we are always placed as the middle man so the blame or finger can point back at us, we have to do every other department’s job, and unfair yearly evaluations.

    Advice to ManagementAdvice

    Create a system that can hold your employees as well as managers accountable for their actions because it is very easy to manipulate the system. Do an intensive interview to make sure that the people you put in leadership is capable of leading.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    No Recognition for the hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (more than 5 years)

    Pros

    Very average and I suggest not to join this organization.

    Cons

    One man policy and Hitler type of running the company. Does't listen to lower management. No work life balance and always want people to work like donkeys 24/7.

    Advice to ManagementAdvice

    Please listen to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    The stress will lead to an early grave.

    Former Employee - Senior Service Technician
    Former Employee - Senior Service Technician

    I worked at Diebold full-time (more than 10 years)

    Pros

    Can't think of a thing

    Cons

    Things are so bad the leadership is lost. The former leaders paid no attention to trends in business living off fat contracts. Poor business decisions led to the fall of a once successful company. So the board decided to focus on a new business, one the company was never good at. Brilliant! New leadership can't seem to get that area going yet. In the meantime, the techs wallow in workload more and more because the company won't replace those of us who get smart and leave because we are no longer putting up with bad managers, 70 hour weeks and no raises.

    Advice to ManagementAdvice

    Diebold is not a tech company. If you wanna be, dump your service business so some one who gives a damn about those employees can run that business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Wake up Diebold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer in Columbus, OH
    Current Employee - Customer Service Engineer in Columbus, OH

    I have been working at Diebold full-time (more than 3 years)

    Pros

    The teammates you build a relationship with, the ones that help you get the job done everyday.

    Cons

    Cutting people left and right. Letting teams get so low on technicians that they can only just keep their heads above water, and pretty soon will drown by the amount of service calls that need ran. Pay raises and bonuses are a joke unless you are buddy buddy with your boss, most people I know haven't seen a raise or bonus in three years and that includes me. Its always run hard, run faster, do more more more but we won't get you any help or raise your wages.

    Advice to ManagementAdvice

    First off pull your heads out of your butts and realize we are all sinking and stop hiring execs from HP, hire some field office managers that know how to work on the products their techs are servicing. Like my boss knows nothing about the products my team and I work on. Let go of some money to pay techs what they deserve to retain some of the hard working people that this company still has left.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (more than 10 years)

    Pros

    Easy to manipulate the system. Manager has no idea what you do.

    Cons

    No raises for 3yrs. Speak up and get fired. Unethical practices

    Advice to ManagementAdvice

    Time to clean middle managers out. Good old boys club isn't getting the job done. Review all CSM qualifications.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very unorganized. All they want to do is hire temps so they don't have to pay for health insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Coordinator
    Former Employee - Implementation Coordinator

    I worked at Diebold full-time (less than a year)

    Pros

    The pay was above average in this days market.

    Cons

    The management seemed to have no idea what job they even hired me for. I was told that it would be 3 weeks for me to get a computer or a phone or even a desk. I was hired through a temp agency, but when I showed up for my first day I was informed that "they didn't know what to do with me." My first day of training consisted of my sitting in a room with a woman on a conference call. Yes, that was my training day. She actually stated many times that she was surprised I was hired for this position as an hourly employee because there was no way this job could be done in a 40 hr work week and I would NEVER be paid overtime. These were her words. Still, I was excited to be working at such a large company and the pay was good. I was let go the following day. The reason? According to my "trainer" the woman that talked on the phone for 7 hours that day, I said "wow, this is a lot of information." She said that I seemed eager to take smoke breaks and leave. I don't even smoke!!! Overall, it was just an unpleasant situation.

    Advice to ManagementAdvice

    When someone comes in on their first day, please try not to tell them that you aren't sure what they are doing there. If you don't have a solid position open, don't hire anyone. I know a couple people that work there still. There is no job security as the company is always laying off people. I have also been told by those current employees that it is almost impossible to work your way up in the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Living on pins and needles!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Birmingham, AL
    Former Employee - Project Manager in Birmingham, AL

    I worked at Diebold full-time (more than 10 years)

    Pros

    Early in my Diebold career I found that hard work, long hours and full company dedication was the Diebold way of life and enjoyed it. Everyone from new employees to seasoned upper managers enjoyed contributing to the success of the company and from that success came rewards; monetary, benefits and or team acknowledgement. There was not a better career oriented company with a better group of people to work for...anywhere.

    Cons

    In recent years with the arrival of new CEO's and their newly appointed leaders, the company morale from above, below and across has tanked! Upper management is now proficient in CYA and have taken on a 'read between the lines approach' in management. Example: 12 months worth of corporate weekly meetings and training sessions, with the intent of detailing transformation strategies and the roll out of new operating processes were abruptly scrapped..."go back to the way you used to do business", end of communication. Ah, exactly what was the old way (?) as so many employees and groups had been disbanded and/or terminated and the remaining group policies and operating procedures are unknown. As a previous low level manager I have seen and heard of similar scenarios from field organizations and peers. For years the 'constant' threat of layoff and/or termination have taken a toll on the good employee mind set. My advise to someone seeking Diebold employment is to hire on and stay at an hourly position as the reduction of the salaried position workforce now requires excessive hours, and forget about any thought of annual raises or goal incentives. You will benefit with overtime pay!

    Advice to ManagementAdvice

    The company financial situation is not the result of a workforce failure. If it were, the company would never have progressed to the status in which it is...or once was. Understandably, 'timely' transformation and change is the key to continued success. Major corporate players have misled stakeholders with false projections resulting in failed outcomes so without hesitation the only immediate recourse available to upper management is the knee jerk reaction of workforce reduction or at least the looming threat of such. Customers, internal and external, are people in any capacity in which you deal with them. They have and will continue to pick up on company loyalty and morale issue's. I actually quit a17 year stint with this company to 'allow' time for a family life and regain self worth and pride. But all said and done, thank you for the opportunity as I have learned a valuable life lesson and met some of the most outstanding people I believe I will ever run across!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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