Diebold

www.diebold.com
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Diebold Reviews

Updated February 18, 2015
Updated February 18, 2015
64 Reviews
2.0
64 Reviews
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Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
64 Ratings

Review Highlights

Pros
  • Great people to work with and a supportive team environment (in 13 reviews)

  • Very good people in the groups I worked with, and some very motivated ones at that (in 12 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 15 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 8 reviews)

More Highlights

64 Employee Reviews Back to all Reviews

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  1.  

    Lay offs every year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (more than 3 years)

    Pros

    Good people and reputable company

    Cons

    Poor customer service and frequent layoffs

    Advice to ManagementAdvice

    Figure out what you want to do with the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good job if you want to be treated like a machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Uniontown, OH
    Former Employee - Customer Service Representative in Uniontown, OH

    I worked at Diebold full-time (more than 3 years)

    Pros

    I worked in the call center for three years. The co-workers were nice, and the job was easy. Since we dealt only with businesses, as opposed to the public, the customers were usually professional and polite. I don't think a customer ever yelled at me. The pay was okay. When I was there, they paid double time and a half if you worked a holiday, which was nice.

    Cons

    All customer service reps come into the company through a call center, and you work a few months for the agency before they hire you in. I think I worked there 8 months before they hired me. They treat their call center employees as warm bodies. Every few months they change the seating chart, even if there are no new employees coming in. Our theory was that they didn't want any of us to get too comfortable. You're not allowed to read anything at your desk except Diebold-related paperwork, even if the phones are slow. They said this was because they had frequent tours and didn't want potential clients seeing us reclined reading books or newspapers. But we weren't even allowed to read books on the weekend! That was torture sometimes. Also, Diebold call center is open 24/7 365 days a year, and it can be really boring if you're scheduled on a holiday. The phones are slow, and you're STILL not allowed to read or eat out on the floor.

    Advice to ManagementAdvice

    Start treating your call center staff as people, and give them reasons to feel like they matter.

    Doesn't Recommend
  3.  

    Not Organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold

    Pros

    salary decent, benefit decent work load not ethical.

    Cons

    schedule is ridiculous, no time for family life

    Advice to ManagementAdvice

    technicians are the backbone to the company furure

    Neutral Outlook
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  5.  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer II
    Current Employee - Customer Service Engineer II

    I have been working at Diebold full-time (more than 8 years)

    Pros

    There is lots of overtime for service techs, good benefits, paid vacations and holidays, low turnover in the tech groups.

    Cons

    Employees are expected to schedule life around work, raises and promotions have not happened in years, hiring is at a standstill as employees are leaving/retiring and workload is increasing.

    Advice to ManagementAdvice

    Spend more effort on taking care of your employees, hire more to help avoid employee burnout, which has become a major problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    A great place to get a start, very high turnover rate in staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold full-time (more than a year)

    Pros

    Competitive salary/benefits.
    Work from Home Days when onboarded as a full time associate.

    Cons

    Expected to work overtime when salaried (including working through lunches)
    Very high turnover of qualified personnel
    Micromanagement of experienced personnel
    Zero training by senior staff, very sink or swim attitude
    Management by fear : Only hear about bad issues, no positive reinforcement for initiative shown.
    Once you are good at one task, that is pretty much all you will do.
    No service/department interaction.

    Advice to ManagementAdvice

    Explore why there is such a high turnover in certain positions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    I'VE NEVER SEEN ANYTHING LIKE THIS IN MY LIFE, NEVER EVEN HEARD OF ANYTHING LIKE THIS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (more than 8 years)

    Pros

    YOUR PAYCHECK WON'T BOUNCE! PAID HOLIDAYS AND VACATION

    Cons

    This company has made so many operating cost cuts that working as a field service technician is like owning your own franchise but not being paid or rewarded for the additional work. The company has cut staff and support services to the bone. By example: If you call your own company's technical support you may get a call back in 2-3 hours, on several occasions they never called back. Meanwhile management is pushing you to complete 4 service calls a day which is practically impossible because a major repair may take you an entire day to complete. ALL OVERTIME HAS BEEN CUT for field service technicians and stops you from running an additional call or servicing customers on Saturdays. Yet we are being asked to run more calls in 40 hours than we could run with working late daily and on weekends. Customers are dissatisfied because the company has cut the service staff so low that a field tech cannot possibly respond in the promised 4 hours. In many cases we have service calls that are 2-3 weeks old that we have yet to respond to due to the workload. Processes change so frequently that it's like working for a company with multiple-personality-disorders. Support from management is non-existent, you are completely on your own. NO WAGE INCREASES IN 3 YEARS. NO BONUSES but your are asked to do more daily. Beyond making repairs, a field tech has to literally create an electronic invoice based upon dozens of contracts that must be understood to create the invoice correctly Field techs must have every part required on their vehicles, yet cannot have X amount of dollars worth of parts (makes no sense). Many double-standards, antiquated infrastructure that hampers efficiency. Blame someone else is the daily standard. Every technician I know is completely burned out, miserable and most are seeking employment elsewhere. Training on sophisticated equipment has been reduced to correspondence course levels and is ineffective. Customers love the technicians and actually feel sorry for them but despise the company.

    Not much accountability, the managers that are supposed to be in place to manage many accounts can rarely be contacted, in many cases we do not know who they are or if they even exist. There are literally thousands of electronic documents that you must sort through to get information required to perform your daily tasks, they are not well organized and rarely updated. There are dozens of administrative tasks that field service technicians have to perform within the 8 hour work day and yet they are expected to complete 4 calls a day including travel time form one account to the next. IT IS A VERY STRESSFUL AND UNORGANIZED ENVIRONMENT THAT IS COMPLETELY MANGED BY CRISIS IF MANAGED AT ALL. THIS COMPANY FITS THE PSYCHOLOGICAL PROFILE OF A SOCIOPATH!

    Advice to ManagementAdvice

    DIEBOLD DECIDED TO GET RID OF THE VAST MAJORITY OF THE SENIOR SEASONED STAFF WHILE FURTHER CUTTING RESOURCES AND SUPPORT MECHANISMS AND EXPECTS GREATER EFFICIENCY BY CHANGING PROCESSES EVERY TEN MINUTES,! GOOD LUCK WITH THAT!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Diebold Response

    Jan 23, 2015ā€ˇGlobal Communications Intern

    Thank you for taking time to share your frustration. We fully understand the issues you raise and we are addressing many of them. As a company, we’re in a turnaround situation, which means we are ... More

  8. 1 person found this helpful  

    Second Line Tech support/Level 2 support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Level Tech in New York, NY
    Current Employee - Second Level Tech in New York, NY

    I have been working at Diebold full-time (more than 3 years)

    Pros

    You get to work on the road and your NOT usually stuck in a office.

    Cons

    Micro Management, LONG hours, NO family work Balance, they DONT care about you at all, They make excuses for everything. OUTDATED infrastructure, DieBold ATM are JUNK, if they as much as fart it places a service call.

    Advice to ManagementAdvice

    NO advise because they dont care, Advise if your thinking to work here. My advise is look around and find a different company to work for. Dont believe me??...LoL...OK go work there and Good luck

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    No Room to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Systems Engineer in Canton, OH
    Former Contractor - Systems Engineer in Canton, OH

    I worked at Diebold as a contractor (more than a year)

    Pros

    Nothing good comes from this company involved like the plague.

    Cons

    Too many chiefs not enough Indians.

    Advice to ManagementAdvice

    Please listen to employees and respect decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It's age is showing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (less than a year)

    Pros

    Can't think of any. The stock might go up some since the CEO cares only about it. Some of the people are nice.

    Cons

    Bureaucracy, arrogant management, no leadership training. Darwinian environment. Managers focus on pleasing those above and don't much care about those they manage.

    Advice to ManagementAdvice

    Employees are much smarter than you think. Consider asking them for their ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Don't be fooled by the Google-like work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold full-time (more than 10 years)

    Pros

    Flexibility, exciting industry that impacts consumers all over the world, advanced technology, exposure to a challenging corporate environment, global footprint.

    Cons

    Unethical behavior is 100% tolerated at every level. It is a dog-eat-dog world at Diebold where the finger is always pointed at someone else. Good morals are eatin alive by a bad culture.

    Advice to ManagementAdvice

    Enforce the ethics policy at all levels of the corporation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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