Diebold

  www.diebold.com
  www.diebold.com

Diebold Reviews

Updated November 29, 2014
Updated November 29, 2014
262 Reviews
2.8
262 Reviews
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Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
50 Ratings

Review Highlights

Pros
  • Great people to work with and a supportive team environment (in 13 reviews)

  • Very good people in the groups I worked with, and some very motivated ones at that (in 12 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 15 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 8 reviews)

More Highlights

59 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    I'VE NEVER SEEN ANYTHING LIKE THIS IN MY LIFE, NEVER EVEN HEARD OF ANYTHING LIKE THIS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (more than 8 years)

    Pros

    YOUR PAYCHECK WON'T BOUNCE! PAID HOLIDAYS AND VACATION

    Cons

    This company has made so many operating cost cuts that working as a field service technician is like owning your own franchise but not being paid or rewarded for the additional work. The company has cut staff and support services to the bone. By example: If you call your own company's technical support you may get a call back in 2-3 hours, on several occasions they never called back. Meanwhile management is pushing you to complete 4 service calls a day which is practically impossible because a major repair may take you an entire day to complete. ALL OVERTIME HAS BEEN CUT for field service technicians and stops you from running an additional call or servicing customers on Saturdays. Yet we are being asked to run more calls in 40 hours than we could run with working late daily and on weekends. Customers are dissatisfied because the company has cut the service staff so low that a field tech cannot possibly respond in the promised 4 hours. In many cases we have service calls that are 2-3 weeks old that we have yet to respond to due to the workload. Processes change so frequently that it's like working for a company with multiple-personality-disorders. Support from management is non-existent, you are completely on your own. NO WAGE INCREASES IN 3 YEARS. NO BONUSES but your are asked to do more daily. Beyond making repairs, a field tech has to literally create an electronic invoice based upon dozens of contracts that must be understood to create the invoice correctly Field techs must have every part required on their vehicles, yet cannot have X amount of dollars worth of parts (makes no sense). Many double-standards, antiquated infrastructure that hampers efficiency. Blame someone else is the daily standard. Every technician I know is completely burned out, miserable and most are seeking employment elsewhere. Training on sophisticated equipment has been reduced to correspondence course levels and is ineffective. Customers love the technicians and actually feel sorry for them but despise the company.

    Not much accountability, the managers that are supposed to be in place to manage many accounts can rarely be contacted, in many cases we do not know who they are or if they even exist. There are literally thousands of electronic documents that you must sort through to get information required to perform your daily tasks, they are not well organized and rarely updated. There are dozens of administrative tasks that field service technicians have to perform within the 8 hour work day and yet they are expected to complete 4 calls a day including travel time form one account to the next. IT IS A VERY STRESSFUL AND UNORGANIZED ENVIRONMENT THAT IS COMPLETELY MANGED BY CRISIS IF MANAGED AT ALL. THIS COMPANY FITS THE PSYCHOLOGICAL PROFILE OF A SOCIOPATH!

    Advice to ManagementAdvice

    DIEBOLD DECIDED TO GET RID OF THE VAST MAJORITY OF THE SENIOR SEASONED STAFF WHILE FURTHER CUTTING RESOURCES AND SUPPORT MECHANISMS AND EXPECTS GREATER EFFICIENCY BY CHANGING PROCESSES EVERY TEN MINUTES,! GOOD LUCK WITH THAT!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Second Line Tech support/Level 2 support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Level Tech in New York, NY
    Current Employee - Second Level Tech in New York, NY

    I have been working at Diebold full-time (more than 3 years)

    Pros

    You get to work on the road and your NOT usually stuck in a office.

    Cons

    Micro Management, LONG hours, NO family work Balance, they DONT care about you at all, They make excuses for everything. OUTDATED infrastructure, DieBold ATM are JUNK, if they as much as fart it places a service call.

    Advice to ManagementAdvice

    NO advise because they dont care, Advise if your thinking to work here. My advise is look around and find a different company to work for. Dont believe me??...LoL...OK go work there and Good luck

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    No Room to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Canton, OH
    Former Employee - Systems Engineer in Canton, OH

    I worked at Diebold as a contractor (more than an year)

    Pros

    Nothing good comes from this company involved like the plague.

    Cons

    Too many chiefs not enough Indians.

    Advice to ManagementAdvice

    Please listen to employees and respect decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's age is showing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (less than an year)

    Pros

    Can't think of any. The stock might go up some since the CEO cares only about it. Some of the people are nice.

    Cons

    Bureaucracy, arrogant management, no leadership training. Darwinian environment. Managers focus on pleasing those above and don't much care about those they manage.

    Advice to ManagementAdvice

    Employees are much smarter than you think. Consider asking them for their ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Don't be fooled by the Google-like work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold full-time (more than 10 years)

    Pros

    Flexibility, exciting industry that impacts consumers all over the world, advanced technology, exposure to a challenging corporate environment, global footprint.

    Cons

    Unethical behavior is 100% tolerated at every level. It is a dog-eat-dog world at Diebold where the finger is always pointed at someone else. Good morals are eatin alive by a bad culture.

    Advice to ManagementAdvice

    Enforce the ethics policy at all levels of the corporation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A career gone bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold (more than 10 years)

    Pros

    Made a decent living for a number of years, went through multiple changes, most for the best at the time.

    Cons

    New Senior management seems bent on destroying a good company. Has had a great reputation for decades, but that has ALL been knocked aside in favor of Wall Street- The short term gains have and will continue to destroy what a lot of time and good people gave their lives to make a reality. Current customers no longer have ANY faith in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Customer Solutions Manger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Manager
    Current Employee - Customer Solutions Manager

    I have been working at Diebold full-time (more than 10 years)

    Pros

    Benefits and team members that I worked with for many years, associates are great and get the job done every time, they go beyond the call of duty.

    Cons

    micro management al all levels, unable to trust those below them, no overnight travel, hard to manage by email, lack of resources

    Advice to ManagementAdvice

    Let the people do their jobs, they will surprise you; all the money spent on Leadership training was wasted as the RVP and above levee did not change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Too many older, unproductive survivalists and empire builders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Diebold full-time (more than 5 years)

    Pros

    Company has opportunities but future is uncertain. New management MIGHT improve matters, but unlikely. Current staff is rooted in and entrenched.

    Cons

    Cliques, bad kharma throughout. Much is expected but little is provided to accomplish goals. Prone to committees and needless meetings. Terrible, incompetent bosses dominate with a few bright spots.

    Advice to ManagementAdvice

    Start over. Realize you have too many good people in bad jobs; change them around. Also, not being willing to use products built by its own divisions abroad in the US is the height of idiocy and very incompetent. Long-time corporates say its for "quality reasons". If so, why did you buy them in the first place? Real reason; isolationist and very racist views about anything NOT built in Ohio. This racism is evil, economically counterproductive and should be discouraged. Some of the products ARE better than US equivalents and are WAY cheaper. They fear that.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Waiting for best time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer III in New York, NY
    Current Employee - Customer Service Engineer III in New York, NY

    I have been working at Diebold full-time (more than 10 years)

    Pros

    Dedicated and hopeful field tech team ; Pacient clients ; Average salary

    Cons

    The good job is not recognized by managers.The managers run the branches operations how a private ranch and we don't see any superior supervision. HR is invisible.Very pretty the Town hall but definitelly many gerentials and few people on field.Replaced training center for online presentations.Poor tech and part support.Replace Company retirement plan for 401K and now the employees asume the risk.

    Advice to ManagementAdvice

    Move from office to field.Meet the technicians job problems.If the company move to high technology need adecuate tolls and training
    All positions from retirement plan were freezed but every month the new CEO bring a new patner from HP on board.

    Neutral Outlook
    Disapproves of CEO
  11.  

    OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Canton, OH
    Former Employee - Anonymous Employee in Canton, OH

    I worked at Diebold as an intern (less than an year)

    Pros

    Good pay and great personal work environment. It is peaceful and structured as well, but not very much changes to be honest. The work does not seem to be fickle, and it seems to remain the same every day with not very much change.

    Cons

    People are not helpful or friendly and you do not get recognized for hard work. I feel that hard work is not recognized and no other options are available for people who perform well. There are not very many opportunities to do new tasks and it seems that the same tasks are performed every day.

    Doesn't Recommend
    Neutral Outlook

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