Diebold Reviews

Former Employee – worked at Diebold full-time for more than 7 years

Pros – Manufacturing and service excellence, strong reputation, technology leader, respected senior management, high quality employees.

Cons – Core businesses continue to decline and are unlikely to improve as electronic banking and transactions grow.
No reward for risk taking.
Failure to respond aggressively to key competitors.
Excessive turf wars among VP's who are more interested in poaching revenue and placing blame than creating new business.
Mediocre performance is tolerated among executive ranks while company demands continuous improvement.
Revenue quotas rarely confirmed before 6 months into fiscal year.
COMPASS is confusing, poorly executed, not respected as a development tool.

Advice to Senior Management – It is too late; your Iceberg has Melted. Find a M&A opportunity and move on while this company still has some value.
Lead by example.
Hold mid level executives accountable and eliminate mediocre performers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Diebold full-time for more than 10 years

Pros – Many hardworking and professional people doing the best they can. Each group has its own subculture so job satisfaction varies accordingly.

Cons – Continuous churn of upper management, shifting priorities, and changing organization charts keeps morale low.

Advice to Senior Management – Upper management needs to realistically assess the business, define a strategy and stay the course. With George Mayes in place, there is reason to be more optimistic. He is a good guy and seems capable of making tough decisions.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Diebold full-time for more than 7 years

Pros – Training, Diversity of Equipment, Quality of front line Field Service, Customers, Overtime, New CEO

Cons – Overtime, Unreliable, Unaccountable, Hostile Middle Management, Unreliable Corporate IT infrastructure, Unacceptable Systems Downtime, Conflicting Managerial vs. Field bonusing structures, Self-Serving Middle Management & HR, Continual Layoffs, Retaliatory/Intimidating managerial culture

Advice to Senior Management – New CEO best start on addressing issues from the ground up, filter out management background noise, Institute corporate-wide, bottom-up 360 degree feedback via outside, impartial auditing firm, Abandon self-serving Six Sigma management fad, complete previously started then abandoned ISO9001 certification & maintain it to generate real investor, vendor, customer AND employee confidence. Reinstate, re-empower Employee, Driven Business Improvement System. Enforce Team Standards of Conduct. Start rewarding front-line field employees for performance with better incentives, not threats or intimidation. Eliminate procedural, managerial chaos hiding behind blame-shifting disguised as team concepts, institute common, corporate-wide policies and procedures, eliminate corporate & managerial culture of blaming field employees for corporate & managerial failures, establish managerial culture of accountability, enforce objective review, root-cause analysis and resolution, eliminate retaliatory managerial blame culture, enforce ethical, professional, and required legal standards of conduct and treatment at all levels. Establish and Return to culture of inclusion and reward. Share rewards by establishing profit sharing, actually assign incentive points in meaningful ways in response to innovation and improvements. Recognize and Include employee skills, intelligence and experience starting and finishing with customers. Clear out non-performing management, improve work/life balance, reduce overtime, fill critical support positions, establish and require annual wage/benefit salary survey corporate-wide for all positions, improve HR quality, consistency. Enforce ALL audit standards across ALL positions equally. Listen to your employees they are your best resource next to your customers. Eliminate need for penalty set asides for compliance and other failures. It starts with leadership, the entire culture takes its lead from those above them, no matter what level they're at.

No, I would not recommend this company to a friend

Former Employee – worked at Diebold full-time for more than 7 years

Pros – Good working environment, able to telecommute a majority of the time. My direct manager was good to work for and left you alone if you were doing your job.

Cons – Too many tenured employees that were resistent to change. Area and regional manager were not reasonable when setting financial targets and then were surprised when they did not make their goals. Executives were fixated on the stock price.

Advice to Senior Management – Improve your systems, you are selling technology to your customers, however your systems are from the 1980's.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Diebold full-time for more than 3 years

Pros – Retail banking is interesting field. International company. Leading edge with technology. Fun product. Learned a lot. C-level managers are great.

Cons – From 2008 onward, the company has been "on fire" and dealing with lots of missteps. My manager was insecure and unwilling to promote me because of it. Constant mode of layoffs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Diebold full-time for more than 7 years

Pros – Customers, Equipment, Training, bonus opportunities, overtime

Cons – No profit sharing, limited incentives. Constant layoffs, management chaos, woeful, unstable corporate IT infrastructure, excessive systems downtime, unresponsive management, poor afterhours support for field and customers, insufficient staffing, adversarial incentives for management vs. service employees, too many cuts to too many critical positions resulting in delayed or lost revenues, support staff overworked, too much overtime, unresponsive/unsupportive management and HR, front line managers to corporate. Persistent, nagging corporate culture that uses team concepts to avoid real leadership and accountability to instead blame, rather than acknowledge and fix issues. Too many turf battles and conflicting lines of authority. Used to be a nice place to work. Just, confusing, is the best word.

Advice to Senior Management – Own and acknowledge managerial, system, procedural, compliance, employee flubs. Replace deadwood, empire builders, and those blaming others with people that will honestly own mistakes AND successes together with the people that work for them. Build trust and dependability into management. Ditch incompatible systems and double down on IT industry standard infrastructures. Streamline contract services offered, simplify & standardize contract services offered. Avoid lo-ball partnering agreements, focus on higher quality agreements. Take care of your people and they'll take care of you AND your customers. Quit managing by intimidation and welcome back remaining employees. Employees are NOT problems, they're partners, especially field personnel. Stop blaming field personnel for corporate system and managerial failures.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Diebold full-time for more than 8 years

Pros – You get a service vehicle to take home, you can make good money with lots of overtime if you like that heavy load. great job for a young single person . Periods of job stability followed every 5 years with reorganization of forces but techs are usually the last area to cull. 30 year old techs within the lower pay scale and agreeable to anything will be highly sought after here until they start making too much money. You can make $ 75 k if you are an old timer that is the super tech type.

Cons – Lots of overtime . Even if you don't want it sometimes you will get 16 hour days , up than extra 40 hours overtime a week and maybe on call every 3rd week . You will miss many family events. Very few vacations granted in december. You must plan you vacations around other techs vacations by January and don't try and change your dates because every slot will be taken and you will have little luck. Work vans have GPS location devices in them to track your movements , lunch breaks , speed, etc. Lots of administrative work along with your repairing of equipment. Every large customer has rules to follow and it is hard to keep them straight with hundreds of other processes. Watch your paycheck , every so often you will be shorted by accident or oversight. 24 hour job to keep up with everything.

Advice to Senior Management – Buy up hyosung, Wincor, and Ncr so you have no competition and can force your customers to abide by diebolds rules and processes, like it was in old days when diebold was the only ATM maker in town.

No, I would not recommend this company to a friend

Current Employee – been working at Diebold full-time for more than 10 years

Pros – Interesting work
good people to work with
pay okay
benefits okay

Cons – HR is a joke it is ran by VP's and Interns
The IT department is a joke, it is ran by VP's and out sourced
Too much management (VP's and directors)
not enough support for workers, You are expected to be a "jack of all trades" which makes you a "master of none".
Too many "Professional Meeting Goers".
Too many layoffs for no apparent reason and no logic to them other than trying to reduce the pension plan.
Too much politics, the management that did care have either been fired, left or stopped rocking the boat. The management that is left only care about appearances not actual results.
Moral is low due to the above con's apathy has set in. You feel like you are working in a Dilbert comic strip.

Advice to Senior Management – Start rewarding actual result. Start questioning what is given to you and look at it deeper. Stop traveling, wastes money and not needed by management (video conference). If you do this you can get rid of about 60% of management. This would increase moral.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Diebold full-time for more than 7 years

Pros – Average Salary. Some good co-workers as with any company

Cons – Micro managed, No tolerence for thinking outside the box. Much of management stakes claim in success while bashing staff at the same time.

Advice to Senior Management – I know you guys live in constant fear, maybe take some time to think outside the box and allow room for creativity. A little respect would go a long way as well.

No, I would not recommend this company to a friend

Current Employee – been working at Diebold full-time for more than a year

Pros – It is a job - better than cleaning toilets

Cons – Very Centralized around corporate office. No room for advancement unless you happen to live in Ohio. Local management knows things can be improved but they do not want to create waves. Pay sucks, benefits are minimal for a company of this size. I thought this would be a great career move, just didnt think it would be a move backwards.

Advice to Senior Management – Need to start recognizing employees at other locations. Take notice of women

No, I would not recommend this company to a friend