Diebold Reviews

Updated September 17, 2014
Updated September 17, 2014
238 Reviews
2.7
238 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
40 Ratings

Review Highlights

Pros
  • Great great people at the associate level and low level management (in 12 reviews)

  • Company vehicle, dont have someone looking over your shoulder at all times (in 10 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 14 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 7 reviews)

More Highlights

71 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Constantly changing environment. Could use stability in planning and operations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold full-time for more than 10 years

    Pros

    Compensation was adequate. Opportunities for growth with the many changes going on. For me, location was important.

    Cons

    As mentioned, no stability in direction and planning. Need to stay the course and give something enough of a try. Stuck in the banking market, which has not been growing for some time. Thus, it's difficult for Diebold to show tremendous growth.

    Advice to ManagementAdvice

    See the cons.

    Neutral Outlook
    No opinion of CEO
  2.  

    Lack of support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Canton, OH
    Current Employee - Anonymous Employee in Canton, OH

    I have been working at Diebold full-time for more than a year

    Pros

    Good cafeteria, the benefits were average. Overall staff were friendly.

    Cons

    Lower than normal compensation, human resources betrayed my trust by sharing information that was disclosed to them in private. There is an overarching feeling that if you are not "in the group", you will be passed by for promotions and promotions may be provided to individuals that are not qualified. Because it was "managers discretion" on telecommuting, you would often see a manager work from home but not allow his employees.

    Advice to ManagementAdvice

    Consider providing appropriate compensation for responsibilities. Management did not have a good relationship with many of their subordinates.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  North Canton, OH
    Current Employee - Anonymous Employee in North Canton, OH

    I have been working at Diebold full-time for more than 3 years

    Pros

    Great learning tools, pockets of positive environments throughout the organization, opportunity to be part of a turnaround story if execution works as intended, opportunity to work with a number of high level ex-HP employees, executive team is setting strategy for the organization

    Cons

    Middle managers do not follow through with executive strategy/policies and it appears that executive team doesn't realize this is an issue, many of the issues of egocentric management still exist (not resolved with VERP), benefits are only OK, no increases to base pay for last 2 years and no end in sight, managers provide a glass ceiling limiting career growth, in many areas of the organization it appears that managers (directors, VPs) are not sure of the role they are to play in the change.

    Advice to ManagementAdvice

    Realize that you have a disconnect between your strategy and execution of those strategies downstream. You're attempting to create a progressive environment at the corporate office which is making the managers nervous... they are not allowing employees to participate in policies such as work from home. To the employees, this means that the managers do not trust us to be responsible unless they are sitting next to us. You will continue to lose top performers. Each of us know we are replaceable, but there is a cost associated with losing employees that must be considered.

    Neutral Outlook
    No opinion of CEO
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  5.  

    The last five years were constant cuts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Instructor  in  North Canton, OH
    Former Employee - Technical Instructor in North Canton, OH

    I worked at Diebold full-time for more than 10 years

    Pros

    The people were awesome, that was the only good thing left at Diebold

    Cons

    The constant cuts. Just when you think they can't cut anymore, there are more draconian cuts.

    Advice to ManagementAdvice

    The companies values and culture need to change. You have created an environment of fear and loathing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Lots of dealing with past mistakes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Diebold as an intern for more than a year

    Pros

    The people are great to work with, and as long as you are responsible they keep you busy with meaningful work. There is no shortage of learning opportunities and you will gain much in the way of transferable skills.

    Cons

    There are a lot instances where the workers are stuck supporting garbage software or products because someone in the past accepted shoddy work from a supplier. The amount of work expected our of the engineering department is borderline unrealistic as a result of higher ups pandering to clients and allowing them unrealistic demands.

    Advice to ManagementAdvice

    Push customers to upgrade to Windows 7 and drop XP support. It will significantly lighten the workload and allow for time to do things right. A lot of the time, the fixes applied to issues that arise are "band-aids" and have adverse effects because fixing it right takes too much time.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It has its ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  North Canton, OH
    Current Employee - Customer Service in North Canton, OH

    I have been working at Diebold full-time for more than 8 years

    Pros

    Competitive salaries, some chance for growth and promotion. Management says they have a plan to turn everything around, so maybe things will get better.

    Cons

    Frequent layoffs and restructuring make for an unstable, worrisome work environment. Lots of talent has left - some were pushed out and others ran for the hills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Complete Disconnect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time for more than 10 years

    Pros

    Employees want the company to succeed and keep each other going, instead of upper management.

    Cons

    Leadership cannot pick a strategy and stick to it; it's like working for someone with multiple personalities. Corporate blatantly disrespects the field and there is such a lack of harmony and so many silos...with no regard to acknowledge or work on this. Fix the systems...we may be 154 years old, but our systems don't need to be as well. Morale is a mess and is on a downhill slide. Intranet site has never made sense.

    Advice to ManagementAdvice

    Communicate and implement systems that truly link information between corporate & the field. You would create confidence in leadership if you would SIMPLY carry out a strategy before scrapping it and looking for a new one. If you're lacking in interpersonal skills, you don't qualify for any job! Invest in your local management w/ training & reduce their workload. Stop talking out of both sides of your mouth. Fix your intranet; it's ridiculous trying to find information.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Time will tell if Diebold can successfully transform...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  North Canton, OH
    Current Employee - Anonymous Employee in North Canton, OH

    I have been working at Diebold full-time for more than 10 years

    Pros

    The people have always made the difference at Diebold. They have cared about the customer. They have cared about doing the right thing

    Cons

    Diebold is at a crossroad.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Not the same company. Very little Diebold left under the new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Canton, OH
    Former Employee - Manager in Canton, OH

    I worked at Diebold full-time for more than 10 years

    Pros

    Worked with some other great people. Was able to learn a lot. Many years of experience and knowledgeable service group. Was permitted work independently and take responsibility for my work (until new management came in).

    Cons

    Low pay and long hours. Never enough help and not permitted to pay enough to hire experienced talent promotion opportunities are limited and problem people are often passed from group to group instead of being let go. Compensation between jobs is not equal and some people are compensated much higher then others who have more responsibility and work harder.

    Advice to ManagementAdvice

    Beware of bringing In entire new management teams and don't believe everything they tell you..

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    IT going offshore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold

    Pros

    easy to be there and not accomplish much

    Cons

    no unified direction or goals for future

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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