Dillard's Reviews

Updated April 22, 2015
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
327 Ratings

437 Employee Reviews

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  1. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Saint Petersburg, FL
    Current Employee - Sales Associate in Saint Petersburg, FL

    I have been working at Dillard's (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Co-workers, sales, discounts, hours, breakroom

    Cons

    SPH... the Store is only at 75% sales to date. foot traffic is null, yet the expectations for you to carry management is incredible. Management will stand in front of you pushing you to cold call customers due to lack of business. you will be harassed, receive pay reductions and fired if you can not maintain your sph.. ladies clothes at $220 per hour for 28 hours a week - $6160.00 in sales per person per week. Store does not do this kind of business daily, and you are made to feel responsible, poor full time at $8,800 per week. Note you will never be able to receive unemployment compensation for being terminated because you sign a paper when you are hired that says you are responsible for your SPH. NOT MAKING IT IS GROUNDS FOR TERMINATION. recently hired 4 managers under the age of 25. I guess it because they pay them less for more hours. who else would tolerate the job. but these kids show no respect for the adults who work there

    Advice to Management

    work as a team with associates to help with ideas, instead of just hounding employees and constantly letting them know they are not living up to your SPH. Maybe more advertising to help grow the business.

  2. My experience with this company was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro is the money and upward mobility.

    Cons

    They expect you to make a certain amount of money regardless of the traffic in the store. They pressure you to work when you try to call out. Management is rude and vindictive. They will lie on you in a heartbeat.

    Advice to Management

    Treat your associates like people and not numbers.

  3. Helpful (1)

    Sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER in Dallas, TX
    Former Employee - AREA SALES MANAGER in Dallas, TX

    I worked at Dillard's

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None the place is the worst EVER

    Cons

    They allow horrible people to run their stores and treat people poorly.

    Advice to Management

    Train your leaders to be leaders and start caring about people...you are in a business that serves people start with caring about your employees!!!

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  5. Helpful (1)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount was good and benefits for management was decent. There is lots of opportunity to learn how to merchandise if you haven't done this in the past.

    Cons

    District Manager was the WORST, No HR so complaints end with the DM, you are promoted based on looks as opposed to performance.

    Advice to Management

    There is a reason you are ranked one of the worst companies to work for. Look into what is truly going on in your stores. You should have a hotline for employees to report problems.

  6. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Arlington, TX
    Former Employee - Sales Associate in Arlington, TX

    I worked at Dillard's part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to experience that difficult work environment with complicated and mean fellow employees and managers your parents always warned you about before you graduated high school.

    Cons

    For part time they tell you that you are guaranteed 28 hours, only happens for holidays, so thats false. The managers don't care about the associates. Your fellow employees will step all over your toes. No matter how hard you work, you don't get recognized for it. They fire you when they feel like it, just because the no longer like you. Most people I've met there that work part time only last about 3-6 months, I suffered for almost 2 years. If you're really sick, with the flu or a sinus infection, you get a no show absence, even if you call in ahead of time. They make sales quotas ridiculously high. People who worked there for more than a year, become very bitter towards everyone, this especially goes to the managers when they get a raise or promotion, they are on their high horse. I only worked here, because I needed money, pay was good, and I had to pay for college.

    Advice to Management

    Take note on how hard your employees work, especially if they are the ones stuck with the all the rearranging and remerchandising and cleaning, which takes a long time, we work our butts off. If you don't recognize your hard working employees they will no longer want to sell for you.

  7. administrative assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Pros

    When I, get great feedback from my manager.

    Cons

    People are very mean, and they don't appreciate you.

    Advice to Management

    N/A

  8. Helpful (3)

    Area Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits and decent salary. It seems like a great place to work until you are pulled in. After six months you see the true colors.

    Cons

    lack of respect to all associates. Outrageous sales goals that threaten the jobs of the staff members daily. Threats of what will happen if you don't make your manager look good,

    Advice to Management

    Lead by example..Do not yell at associates or managers in front of other staff and customers

  9. Helpful (2)

    My quota was never a problem.

    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's part-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only good thing about this job are the friends that came out of it.

    Cons

    I work in handbags, so I've never once had a problem meeting my quota or really ever stressing out about it. Customers and workers began to know me as a handbag associate, because that's where my original hiring manager placed me. But Dillards loves change and firing people, so my manager was gone and a new one came in. Shes the worst leader I've ever met and I'm really not sure how she became a manager. She decided to place me in jewelry even though I was a top seller in handbags. Because that makes sense. So now here I am in jewelry actually having to worry and stress to make the high quota I had in handbags.

    Advice to Management

    you're all idiots

  10. poor leadership. lack of employee incentive and appreciation. not care of employees. turnover rate very high.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Arlington, TX
    Current Employee - Sales Associate in Arlington, TX

    I have been working at Dillard's

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good working hours. 11-7. discounts for employees. paid vacation. allow sick leave absence.

    Cons

    no incentive for pay raise. no health benefits. no breaks on Sundays for 7 hours of work. only part time work.

    Advice to Management

    Better appreciation for employees.

  11. Learned a lot, but worse environment to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dillards Department Store Customer Service Representative in Fort Myers, FL
    Former Employee - Dillards Department Store Customer Service Representative in Fort Myers, FL

    I worked at Dillard's part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -25% employee discounts
    -Learn a lot of selling skills
    -fun to work with Customers

    Cons

    -Bad managements
    -Very Competitive
    -Sell or Lose your job
    - No teamwork
    -Too many dramas

    Advice to Management

    Treat your sale associates fairly! Listen to every details from your associates as well.

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