Dillard's

  www.dillards.com
  www.dillards.com

Dillard's Reviews

Updated December 13, 2014
Updated December 13, 2014
1,179 Reviews
2.4
1,179 Reviews
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
717 Ratings

Review Highlights

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Highlights

381 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    No way to make it here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Head in Independence, MO
    Former Employee - Department Head in Independence, MO

    I worked at Dillard's

    Pros

    Great Pay while it lasts. Good products to sell. Provides good training for people just starting out. Stores are very nice to work in.

    Cons

    Sets goals you could never reach. Cuts pay for not reaching goals. Then fires you. Very cut throat between employees for sales! No one will stay in their department and they will steal sales from you. Hires part-time employees and makes them do very little but sell. Plus part-time employees have very low sales goals! Make full-time employees do all the work stocking items or doing price changes, then writes you up because you haven't meet your VERY HIGH sales goals. Will not discount items during a Holiday so all your sales goes to the competition. Then will offer a huge discount the day after the holiday when you have no one to sell to! There is no way to last very long at Dillard's! The Dillard's themselves and others from Corporate are the most unfriendly people you could ever work for. They never greet a sales person, or shake a hand. This is the one company you can work your way right out of a job. Bust your butt for them and then get fired because you let someone steal your sales because you were stocking or making price changes. They are only interested in what you SELL!

    Advice to ManagementAdvice

    Come work in the same conditions you set for your employees and see if you can make it!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at Dillard's part-time (less than an year)

    Pros

    There really are not any advantages to working here.

    Cons

    People that work there have to make a sales quota that is unattainable in the Atlantic Station Store. All the sales people in certain departments have to compete with a business manager who also has to make his goals. The upper management talks at and down to associates. This stems from a poor store manager who treats people like they are slaves to his sales goals. In order to receive benefits you must be full time

    Advice to ManagementAdvice

    Treat your employees with respect. Don't dangle a carrot over your employees head.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's full-time (more than 5 years)

    Pros

    Pay a little more than most retail establishments

    Cons

    Upper management does not seem to care about employees. Management lack people skills. Change employees' schedule without notification.

    Advice to ManagementAdvice

    Get a life!!!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Terrible Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Dillard's

    Pros

    Great pay, flexible hours, and 25% discount

    Cons

    Ridiculously competitive, favoritism amongst the managers, terrible store management, your pay gets cut if you do not meet sales quota which makes co-workers competitive and they tend to steal your sales. There were numerous times where sales associates would argue on the floor over a customer and while warnings were given it always continued. Management is just awful! I don't know where they get these people from but clearly they have no experience on how to handle groups of employees. Overall, terrible company to work for and terrible management from the store manager to the assistant store manager to the department managers. If I could give senior management no stars, I would.

    Advice to ManagementAdvice

    There were numerous complaints and nothing was done. And favoritism amongst management was so obvious. The same employees would get to work the first day of sales every single sale which allowed them to hit their sales quota and leave nothing for the rest of employees. Numerous employees complained but once again nothing was done. Please, learn how to be a manager. The store manager and assistant store manager clearly have no idea how to run a store as well as the department managers. Some employees can get away with breaking the rules while other employees get fired for the smallest of things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Work here only if you want to be subjected to being disgraced and treated less than a human being!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in High Point, NC
    Former Employee - Sales Associate in High Point, NC

    I worked at Dillard's part-time (more than an year)

    Pros

    The discount that is received.

    Cons

    Management need more than a lesson in management. It was a humiliating experience that I have ever experienced as a sales associate.

    Advice to ManagementAdvice

    The current management should be replaced with someone who will treat staff as people should be treated, not verbally abuse them (in public or elsewhere). Everyone is entitled to respect in whatever position you are in but that word has no meaning at Dillard's because management hasn't a clue that if means. If employees could receive beatings/whippings that would be a long day thing at Dillard's with a smile on management's face. Management is out of control and has hired Satan to manage their store!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Emotional not professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER in Lone Tree, CO
    Current Employee - AREA SALES MANAGER in Lone Tree, CO

    I have been working at Dillard's full-time (less than an year)

    Pros

    The ladies I worked with.

    Cons

    No one is ever on the same page. You don't really feel accomplished at the end of the day. If you point out anything that needs improvement your working life suffers. Work-life balance within two weeks of this job became rediculously stressful.

    Advice to ManagementAdvice

    Consider communicating with your staff before running around saying one thing then hearing another. Never promise bonus money and commission earnings then make the employee fight and beg for what y'all promised.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Company needs to get with the digital age!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    Discounts, flexible schedule if you have the right direct manager. Easy to move up because the mangers are not very bright.

    Cons

    The worst store manager that micromanages and fails to keep a organized store. Inventorying system is the worst.

    Advice to ManagementAdvice

    Hire a new store manager. Update computers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Once great environment, turn bad with new managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Clearwater, FL
    Former Employee - Sales Associate in Clearwater, FL

    I worked at Dillard's full-time (more than 5 years)

    Pros

    Good employee discount, flexible hours, close to home

    Cons

    Terrible management, fierce fighting for sales between employes

    Advice to ManagementAdvice

    Avoid brown nosing,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    23 years of hell

    Former Employee - Women Shoes Sales Associate in Friendswood, TX
    Former Employee - Women Shoes Sales Associate in Friendswood, TX

    I worked at Dillard's full-time (more than 10 years)

    Pros

    learning how to deal with the public and dealing with coworkers

    Cons

    Had a hard time staying float in sales especially with construction...never got offered a promotion...bad office mngmt all asms and bad attitudes. hard to stay positive in a very negative atmosphere

    Advice to ManagementAdvice

    please give positive reinforcement to all associates a little goes a long way...give incentives to sell more like maybe advertising...make it a happier place to work. a lot of employees felt like it was a prison and werent happy more like it was a drudgery.

  11.  

    Department sales manager

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Dillard's

    Pros

    A lot of down time, constant work, easy work

    Cons

    Sales pressure, no work life balance

    Advice to ManagementAdvice

    Needs up to date computer systems, new dress policy, take off the sales pressure

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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