Dillard's Reviews

Updated July 28, 2015
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
369 Ratings

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)

Cons
  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 157 reviews)

  • I can't imagine working there for so long to get pay cut after (in 83 reviews)

More Pros and Cons

509 Employee Reviews

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  1. Negative environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Associate in Independence, MO
    Former Employee - Sale Associate in Independence, MO

    I worked at Dillard's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning things on your own

    Cons

    Negative environment , everyone hates working there ! They don't train you , you are pretty much on your own !!

    Advice to Management

    More training and listing to your employee


  2. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in Duncan, SC
    Former Employee - AREA SALES MANAGER in Duncan, SC

    I worked at Dillard's (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The are no pros to this place

    Cons

    The company is a good o boy company. The men in the company are the only ones who will make it. The company does not care about their employees at all. The upper management don't even speak to the sales associates we they come into the store during their visits. I would tell all person seeking employment to run from this company.


  3. Do not recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Fort Myers, FL
    Current Employee - Sales Associate in Fort Myers, FL

    I have been working at Dillard's

    Doesn't Recommend
    Doesn't Recommend

    Pros

    No pros, bad health insurance, hard to work as a team if you have to compete all the time and fight for customers.

    Cons

    Very stressful, competitive job. You have to sell and sell even in slow season, if your numbers are low you get pay cut or fired.


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  5. Full-timer fail. Safer to stay part-time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Selling Specialist in Charleston, SC
    Current Employee - Selling Specialist in Charleston, SC

    I have been working at Dillard's (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hourly pay is the ONLY good thing. If you're lucky enough to get a client to open a card it's a measely $2 added to your check, think it goes up to $4 should you open more than 5 or 10 a month. STILL not worth the hassle of bugging a customer into a credit card when you have to do it all over again the next month.

    Cons

    Sales per hour [sph], the part-timers doing what they want and expecting the full timers to clean up and do all the grunt work while they reap the sales / benefits of the tasking management puts on you. If you aren't making your sales in your hired / respective department management has no porblem moving you to another area or just terminating you; there is no stepping back down to part-time.

    Advice to Management

    Where to begin?? When you have a full-timer RESPECT them and ensure that the part-time give due respect and deference to that selling specialist. Otherwise it's impossible in some areas for that full-timer to make their sales goal; can't sell to ghosts.


  6. Either bored or miserable.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinique Beauty Advisor in Saint Louis, MO
    Former Employee - Clinique Beauty Advisor in Saint Louis, MO

    I worked at Dillard's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    gratis, employee discount, in-store events and parties, double discount days, learning what customer service really means.

    Cons

    horrible hours, part-timers always get the short end of the stick, management will do anything for money (that even means letting horrible, bossy people getting away with whatever they want since they bring so much money into the store), there is no business unless its Saturday afternoon, always competing with Macy's, lots of theft, they will fire you on the spot if they don't like the numbers you're bringing in, no job security whatsoever. Anything you do is never good enough.

    Advice to Management

    When you like an employee, but you aren't willing to work with her to make her life and job not miserable, you should listen or you will lose said employee.


  7. cosmetic/ fragrance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Sales Associate in Huntsville, AL
    Former Employee - Cosmetics Sales Associate in Huntsville, AL

    I worked at Dillard's full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They were very helpful and lenient when I needed maternity leave. You don't qualify unless you have been there a full year and I had only been there 11 months

    Cons

    Sales goals are impossible. This makes it stressful and your environment cut throat.

    Advice to Management

    Lower the sales goal. You can't have such high goals and so many employees on the floor. And it should be adjusted based on the sales made that day.


  8. Good money with no respect.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Richland, SC
    Former Employee - Sales Associate in Richland, SC

    I worked at Dillard's part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    They pay well for a part time job. I made $12/hour and work 28 hours a weeks. And the discount was 25% at ALL times and on all items, unless they increased it like for holidays or employee sales.

    Cons

    They have no care or respect for the employees. I lost my job based on the quota system they use, but I had nothing to do with my ability as a saleswoman. I missed two weeks of work because I was hospitalized and almost died. They used those missed hours and sales against me to fire me, but said I was a great employee. The Dillard boys are selfish and cold, based on my personal experience with them.

    Advice to Management

    Treat the employees like people! We had sexual harassment, racism, and drug use all coming from one manager in my store. I was miserable working there and only stayed for the money.


  9. Worst Job Ever.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    High rate of pay compared to other department stores, the discount was good (if you got it), the clearance prices were just as nice, and some of the employees were nice.

    Cons

    There was constant gossip between managers about each other and employees and it was an all-around unprofessional environment. Retaliation against whistle blowers and zero HR department were another big issue. There's little training outside of reading packets and watching three hours of out-of-date videos, then you're thrown on the floor and expected to know everything your first day. The credit app pressure is unrelenting and if you don't get 1 a week your name is posted in store-wide e-mails. AUS is the driving force behind keeping your job (besides Credit Apps). If you don't meet your goals you get a pay cut, and since anyone can ring at any register, people were constantly poaching sales or ignoring customers that only wanted one ,low price, item. The environment was disgusting: black mold in the bathrooms, dust everywhere, lightbulbs that have been burnt out for years, and fitting rooms that smelled like urine just to name a few issues. At 4 hours you were not offered a 15 minute break. Not even at 6 hours. Only when you worked over 6 hours were you given a break and it was 1 hour; unpaid. Even for a 10 hour shift you were expected to only have a 1 hour break, and some shifts were from 11-7 every day, so you had no real time to enjoy your day before or after work. In order to receive your employee discount you had to apply for a Dillard's credit card, and if you wanted a "Pay as you go" you had to be denied for the credit card (which is not good for your credit!). Those are the only two ways to use your employee discount. You cannot use your own bank card or cash.

    Advice to Management

    Get some HR training, or a real HR department. Train new employees better and make them feel like they are needed. Teach management not to gossip so much


  10. Merchandise Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Processor in Cincinnati, OH
    Current Employee - Merchandise Processor in Cincinnati, OH

    I have been working at Dillard's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work as a team help one another

    Cons

    not enough hours and a pay rate max out at a low stand point

    Advice to Management

    allow fulltime instead of partime


  11. Oh God

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Wilmington, NC
    Current Employee - Beauty Advisor in Wilmington, NC

    I have been working at Dillard's full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It pays well (for the terrible economy here) and they will tell you lies about advancement to get you on board. They will tell you everyone who worked there before you was lazy, incompetent, and stole product. You notice that the store never has any customers. You will believe them for the fist week, or month, depending on your observation skills. Soon you will know the truth.

    Cons

    Imagine a world where everything works the exact opposite of anything beneficial or anything you've ever learned about business. This environment creates anxiety, paranoia, and it runs on fear. Managers play games. Associates aren't trained. Lies run as rampant as the gossip. Threats are common and you will feel like there is no way out. Every employee keeps their recently acquired Xanax and Prozac scripts handy. Welcome to the slave state, "right to work" NC. Be ready for unprofessionalism, manager theft, attempts to ruin your personal relationships, serious examples of slander, wage theft, workplace violations of federal labor laws, lies from management, manipulation, intrigue...but mostly stupidity.

    Advice to Management

    Lost cause. There is no hope. They should sell out. Just for kicks, I would ask them to watch to movie, "Idiocracy" and see if they notice any parallels...



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