Dillard's Reviews

Updated July 2, 2015
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
218 Ratings

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)

Cons
  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 157 reviews)

  • I can't imagine working there for so long to get pay cut after (in 83 reviews)

More Pros and Cons

397 Employee Reviews

Sort: Popular Rating Date
  1. No way to run a business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Dillard's

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent pay for retail. Benefits for full time not bad.

    Cons

    If you don't mind just being another number in the system its awesome. You'll never mean anything to them and they don't give a crap of how bad the working condition is. If you sell you stay. If you don't your gone. They are a revolving door employer.

    Advice to Management

    Think about how much money is wasted on turnover. Take care of your staff and they will take care of your customers. Win win. Do away with the arcaic ways. Sph, phone solicitation. Customers do not want to be bothered by sales people unless they specifically initiate it. And they will.


  2. Freedom to sell all cosmetics brands is lucrative

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Competitive pay and cash bonuses. Formal sales training and tools. If you're focused, you will make good money.

    Cons

    Unrealistic goals. High pressure. Merchandise ordering is unorganized. Tacky clothing. Dated store and decor.

    Advice to Management

    My location has lost many big sales because items were of stock. Really frustrating and embarrassing to clients. Train your inexperienced Managers.


  3. Helpful (1)

    Every man for themselves!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dillard's (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Starting pay is a plus. It is currently set at $10 per hour. Adequate associate discount is nice. Full time hours were nice.

    Cons

    No support whatsoever when it comes to fellow associates blatantly stealing sales. It was ALWAYS your fault. Associates had departments and frequently if you entered another associates department they would get upset and run to management. On one occasion I witnessed an associate yelling at another about entering his department. The associate proceeded to actually jump up and down like a small child waving his fists around yelling "this is not fair" at least 5 or 6 times. All of this occurred on the sales floor, which is not acceptable to management, yet because the associate was a "star" performer the incident was overlooked.

    Advice to Management

    ELIMINATE UNREAL SALES GOALS, actually eliminate sales goals altogether and encourage the sales associates to work as a team to maintain department sales goals. In other words empower the associates to have pride in their departments by allowing hem to work WITH each other rather than AGAINST each other.


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  5. Sales Associate

    Former Employee - Anonymous Employee in Ogden, UT
    Former Employee - Anonymous Employee in Ogden, UT

    I worked at Dillard's (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    starting wage is decent. you can get your employee discounts on top of store discount days.

    Cons

    SPH is hard to reach at times, especially on slow days and when multiple people are working in your department. Schedule was constantly changing without any notice, and the management just expected you to work.


  6. Great pay, poor management, DAILY sales quota

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's full-time (More than 3 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Great employee discount at 25% which can be combined with instore sales, health/ dental insurance is affordable and opportunity to recieve bonuses and incentives. Great for singles due to long days.

    Cons

    Only a few areas earn commission bonuses and everyone has a daily sales quota. If you dont meet it you will get a pay cut then will be fired. Very conservative compared to modern style, trends and approach. Poorly educated management. Work enviroment is like a shark tank. No seniority bc no one is really "safe" no matter how good you think your doing.

    Advice to Management

    Investing in more educated and trained senior management.


  7. The lesser of 2 evils

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dillard's full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Dillards pays better than many other local employers and back when I worked for them there were plenty of full time positions. I don't know about now though.

    Cons

    The pay structure is directly linked to your sales. If you don't make your sales goal, your salary gets cut a percentage for the next 6 mos or until you bring up your sales. This makes for a very tense and competitive workplace since everyone is sharking to maintain their pay. No commission. I've worked in 2 stores and management culture is a little crappy with one notable exception.


  8. Helpful (1)

    Theses Reviews are the Truth

    Current Employee - Women Shoes Sales Associate in Atlanta, GA
    Current Employee - Women Shoes Sales Associate in Atlanta, GA

    I have been working at Dillard's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The employee's I worked with are nice.

    Cons

    Being in deficient takes away from your commission.

    Too much pressure on employees to make sales quotas

    Getting customers to apply for credit is not easy

    Dillards is only busy on sale days and there isn't too many

    Do not get involved in employee gossip. If it's not your business stay out of it.

    Advice to Management

    Realistic Sales goals
    More effective communication between managers


  9. Helpful (1)

    Good Pay, Horrible Goals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Greensboro, NC
    Current Employee - Retail Sales Associate in Greensboro, NC

    I have been working at Dillard's part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay is higher than most other retail positions, making my part time checks feel like full time checks. The discount is great.

    Cons

    Quotas are insanely high. The amount of work to maintain the sales floor as well as making sales means either the floor looks like crap, or you don't make the goals.

    Advice to Management

    Reevaluate the sales quota system. I know every company wants to increase against the previous year's numbers, but it shouldn't be taken out on hard working employees if that doesn't happen.


  10. Helpful (1)

    It's Just Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Myrtle Beach, SC
    Current Employee - Beauty Advisor in Myrtle Beach, SC

    I have been working at Dillard's full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Pay, Flexible hours, and good training program.

    Cons

    super stressful environment, they are really big on quotas and if you don't make them they will cut your pay. They encourage a cut-throat environment when it comes to getting sales each day.

    Advice to Management

    Stop letting good employees go because business is slow and numbers can't be made.


  11. Dock worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dock Worker in Columbus, OH
    Current Employee - Dock Worker in Columbus, OH

    I have been working at Dillard's full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Employee discount ,paid vacations, get paid weekly, 401k and health insurance

    Cons

    The pay $11.05 / hr that's top out ,get treated terribly, change your schedule without telling you then you get yelled at for not following your schedule, very unsafe environment and that goes for all employees in all departments

    Advice to Management

    Make our pay rate to the new sales associates make all pay rate equal



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