Dillard's Reviews

Updated September 30, 2014
Updated September 30, 2014
1,060 Reviews
2.3
1,060 Reviews
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
644 Ratings

Review Highlights

Pros
  • the employee discount was good especially during additional discounts (in 144 reviews)

  • Great starting pay that lasted exactly 6 months till first review period (in 70 reviews)


Cons
  • Forced to resign before being "let go" due to outrageous daily sales goals (in 144 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 77 reviews)

More Highlights

293 Employee Reviews Back to all reviews

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  1.  

    Work Enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Strongsville, OH
    Former Employee - Sales Associate in Strongsville, OH

    I worked at Dillard's full-time for more than a year

    Pros

    The environment is clean and well maintained

    Cons

    adversarial environment, pitting employees against each other to compete for sales. There is constant fighting among employees to get the sale, if numbers aren't met then you will lose your job

    Advice to ManagementAdvice

    Find a better way to motivate employees besides turning them agains each other

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Internship, negative work environment. Too much emphasis on SPH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Chandler, AZ
    Former Employee - Intern in Chandler, AZ

    I worked at Dillard's full-time for less than a year

    Pros

    The intern pay was decent

    Cons

    poor management, strict guidelines, too long of hours

    Advice to ManagementAdvice

    be more supportive of your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Run for your life!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Plantation, FL
    Former Employee - Beauty Advisor in Plantation, FL

    I worked at Dillard's part-time for more than a year

    Pros

    Good pay, one weekend off per month and paid birthday off

    Cons

    Ridiculous sales goals, HIGH turnover, wackadoo managers, you're obligated to sell 4-5 Clarisonics a month(cosmetics only), you have to harass customers in your clientele book (trust me they will check if you called), unsanitary work conditions, misinformed Beauty Advisors and promoting people to departments they have zero interest in.

    Advice to ManagementAdvice

    Listen to employees when they give valid feasible suggestions. Stop putting people who know nothing about skincare/makeup in Cosmetics, and if you do TRAIN THEM! Stop stalking employees in the parking lot to see where they parked. These customers you are saving priority parking for don't exist. For the love of god invest in advertising and maybe people will realize the company still exists!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Hard work- drama but good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's part-time for less than a year

    Pros

    The pay is really good for a retail position and with the additional 40% off sale and your 25% off discount you can get some really good deals. There is a ladder to climb at this store.

    Cons

    Lots of drama. You have a quota to meet if it's a tough store to make your goals or SpH in you may as well start looking for another job. It's super competitive and people will steal your sales then get mad if you accidentally help a client of theirs. I've been yelled at had rumors spread about me and so much more happen to me working here than I can even describe or care to explain. It's very difficult to make your SpH on slow days and if you don't it rolls over onto your sales goal for the next day ... If you don't consistently make your goals for 3 months they will fire you... Even if you've been there for years. They don't care how hard someone works( putting out merch or markdowns whatever) all they care about is how much someone sells. Half the time the computer is wrong about how much money you have to make but you still have to make what it says.

    Advice to ManagementAdvice

    Come down from your offices and work on the floor. Recognize the people that work hard not just the people that make all the money. They usually aren't the ones working hard. Realize that just because someone sells a lot does not mean they deserve the moon and stars many people who get promoted for sales are people who are snarky do not work hard but steal sales and take all the credit

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    If you leave and come back you can get rehired at the same pay you left with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Sales Associate  in  Tucson, AZ
    Former Employee - Cosmetics Sales Associate in Tucson, AZ

    I worked at Dillard's part-time for more than 3 years

    Pros

    Place is only worth it if you work part-time. Full - timers be warned!

    Cons

    No support from store manager, area mangers and floor managers. You work your butt off for nothing. And if you are new you might as well look for better work cause if the sales quota don't mess wity then sales sharks certainly will.

    Advice to ManagementAdvice

    The Dillard's family don't care and have not for years. Since the siblings run the company its gone down. When Mr Dillard was alive it was much better store.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Unattainable quotas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Springfield, MO
    Former Employee - Sales Associate in Springfield, MO

    I worked at Dillard's full-time for more than a year

    Pros

    Good customers, good training, decent pay for the work.

    Cons

    Pay raises are accompanied by an increase in quota.. Eventually it's not possible to reach. You then get canned. Coworkers are shallow and arrogant. Everyone stabs each other in the back. The management doesn't help.

    Advice to ManagementAdvice

    Pull your head out. You are not nordstorms and never will be. Your company is used as an example of a terrible business. Invest in your people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Their sales goal policies create a hostile environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Reno, NV
    Former Employee - Sales Associate in Reno, NV

    I worked at Dillard's part-time for more than a year

    Pros

    If you are a good sales person you can make a decent wage

    Cons

    your wage is based on how much you sell. It's not commission but it translates into getting raises. Again it pits sales people against each other and everyday you have fear that you won't make you goal. If you don't your hourly wage goes down.

    Advice to ManagementAdvice

    First of all, hire managers who are mature and competent. I had a manager that engaged in gossip and talked bad about his sales people to other sales people. Very unprofessional. I have an open invitation to come back. You couldn't pay me enougj.

    Doesn't Recommend
    Negative Outlook
  9.  

    Nice managers, horrible company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Newport News, VA
    Former Employee - Sales Associate in Newport News, VA

    I worked at Dillard's part-time for less than a year

    Pros

    Liked some of my coworkers
    Great starting pay for a retail job
    Flexible scheduling
    Good training
    Good sales experience since it's all self-motivated
    Managers were friendly and welcomed input.

    Cons

    It's like working in a shark tank. They'll reel you in with the potential of raises, etc. But those are rare. If you aren't within 90% of your quota by the 6 month review, chances are you'll be fired. Much of that is out of your control. They're constantly hiring new people, having associates work during dead times of the day, or putting too many associates on the floor during said dead times. It turns into a shark tank. Everyone fights for what they can get. Associates will be nice when no customers are around, but get vicious as soon as anyone walks in. Even trying to steal sales after working with customers for awhile, etc. It's a fight or die environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    I almost can't wait to get fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Columbia, MO
    Current Employee - Sales Associate in Columbia, MO

    I have been working at Dillard's part-time for less than a year

    Pros

    Pay is good, discounts are good, most of the co-workers are friendly, and you have some freedom to do the displays how you want and how it will sell.

    Cons

    Most of management is lazy and sits in the offices all day, sales goals are so high only a few people will make them and those are the people that will claim/take almost every sale and it doesn't matter what time or kind of year it is, they expect you to come in and work super long shifts (like 9:50-7 or 11-9:10) and they only give you an hour break NOTHING more even though your standing on a concrete floor, credit apps are almost impossible to get for the most part but you won't make your sales goal if you don't get them, the dillards boys are rude they never really say hi, they come in and only talk to managers, they are more likely to fire someone who comes in and gets the department organized to where the numbers start going up but doesn't have the time to fight for sales because they are doing all the work themselves then someone who stands at the register,takes sales,and/or has had numerous customer complaints.i have worked fast food jobs that were less stressful.

    Advice to ManagementAdvice

    Have management spend time on the floor more, get rid of sales goals, give the associates the goal for the department and let them work together not against each other, give your employees an extra 10 minute break (you will be amazed how much harder they will work), give the customers 10% off with applying for a credit (you will see more people will apply), when corporate is there associates are nervous so a smile or a how are you would go a long way, and look at your customer comments, see the work ethic, and see if the department is doing better before firing them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I learned a lot about retail. It's always a plus to learn something new!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO

    I worked at Dillard's for more than a year

    Pros

    It was a nice, bright environment. I met some absolutely delightful customers. They seemed to give me more support/positive feedback (and thanks) than management did. Also, developed some great friendships with other associates.

    Cons

    You are constantly told that you need to increase your sales per hour regardless of how well your numbers looked. Always reminded that you will be 'let go' (or your salary would be cut) if you didn't increase your sales. So...you also have to deal with other associates 'stealing' your sales to increase their numbers. This is not frowned upon by management; I believe it's encouraged.

    Advice to ManagementAdvice

    Training on how to manage (and treat) employees would be helpful. Employees should not be treated as though they are throw-aways!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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