Dillard's

  www.dillards.com
  www.dillards.com

Dillard's Reviews

Updated December 15, 2014
Updated December 15, 2014
1,185 Reviews
2.4
1,185 Reviews
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
719 Ratings

Review Highlights

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Highlights

317 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Set Up To Fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's part-time (less than an year)

    Pros

    They have flexible scheduling (except don't ask off any weekends), nice employee discount of 25%, good hourly pay while training and for a part-timer.

    Cons

    The SPH (sales per hour) system is a crock. The managers and training associates always say you can meet it if you're giving great service and doing your best. No, that is a lie. You could meet it if there were people in the store. How can you sell $2,600 in five hours with two other associates working in your department when there's barely anyone shopping?! Not only all that, but the SPH system causes associated to be catty and on edge. There's a very high turnover, they just fire you after three months if you can't make your out of this world numbers.

    Advice to ManagementAdvice

    Corporate and store managers of Dillard's should do some serious research into their numbers and plan accordingly. Don't make the sales quota something completely unattainable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good Environment, Poor Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Dillard's

    Pros

    Good environment and works well with me being a single mom. Pay is decent.

    Cons

    Difficult to move up or grow within the company. The benefits are not great. The insurance is especially bad. If you do not have another choice, you will pay large amounts for your coverage, and it doesn't even start until you have reached an incredibly high deductible.

    Advice to ManagementAdvice

    If you cannot provide better insurance at more affordable rates, you need to increase compensation to help cover this cost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Salary bait and switch

    Former Employee - Cosmetic Sales in Alpharetta, GA
    Former Employee - Cosmetic Sales in Alpharetta, GA

    I worked at Dillard's

    Pros

    The initial salary offers are higher than competitors for the same sales positions

    Cons

    The salary is hourly,but is determined by a required sales goal. They do not give you copies of these numbers.When you are reviewed,your salary will go down, if you do not make goal.If you were close, you may find a higher number than originally told. Two low reviews and you are fired. No training and constant schedule changes.It is impossible to find or talk to HR

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    What a Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Denton, TX
    Former Employee - Sales Representative in Denton, TX

    I worked at Dillard's full-time (less than an year)

    Pros

    Employee Discount
    off on holidays

    Cons

    Everyone is so unprofessional
    never fast paced
    no training

    Advice to ManagementAdvice

    Dont forget when you were on the sales floor. Dont assume you know whats going on in your store, because you dont.

    Doesn't Recommend
    Negative Outlook
  6.  

    One of the worst companies to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Dillard's full-time (more than 3 years)

    Pros

    Salary is not bad, benefits are standard, they are accommodating in terms of hours, vacation, other times off.

    Cons

    Extremely intricate corporate ladder, you have 100 bosses at all times, every 6 months you get unbelievable performance review (standards for which change every time to not allow a raise), based on which you will most likely get a pay CUT at least once in your employment.
    Sales goals constantly increase and present an unrealistic number.

    Advice to ManagementAdvice

    There is really no advise to be given, since it always rolls downhill. The only adjustment that is necessary is to change top executive management, that is obviously delusional. They are an older generation, that have not seen the real world.
    Implementation process has to be improved, versus simply pushed down on lower levels of management and employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Nice People but no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Buyer
    Former Employee - Assistant Buyer

    I worked at Dillard's

    Pros

    The people were nice to work with.

    Cons

    No room for advancement. Some Assistant buyers have been there over 15 yrs. Buyers have been there for at least 10 yrs to over 35 yrs.

    Advice to ManagementAdvice

    get new blood

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Unprofessional. Mismanaged. Absolute chaos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager
    Former Employee - Business Manager

    I worked at Dillard's full-time (less than an year)

    Pros

    Flexible schedule

    Some good employees - but they usually jump ship to find a better opportunity

    Family owned

    Cons

    Unprofessionalism from the top down

    Terrible communication

    Little to no training

    Bi-polar managers

    Bad employee discount

    Not the best benefits

    Sales per hour structure

    Have to jump through hoops to get your commission

    Bad employee morale

    Outdated technology

    Lazy employees

    Disgusting environment - spills all over carpet, you have to ask to have your floors cleaned, toilets don't flush, bug infestation problem

    Advice to ManagementAdvice

    Be the change that you want to see in your stores. It starts with YOU. Lead by example.

    The sales per hour structure is the reason your turnover is so high. Employees fear leaving their section to take a sale they will get less credit for and miss the opportunity to get a sale at their section that they would get full credit for. This creates terrible service for your shoppers because your staff is forced to put their needs before a clients because they are afraid of getting a pay cut or losing their job.

    Invest time into growing and developing your employees.

    Invest money into your stores. Your employees, and especially your clients, want to work and shop in a clean and safe environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Sales Specialish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Dillard's full-time (more than an year)

    Pros

    Gratis, discount and bonuses. Working with customers and helping them shop is fun.

    Cons

    Unrealistic sales goal, too many employees on the floor at one time. Very high expectations, and if you don't live up to them they aren't hesitant to treat you like crap.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Seems good until you are there a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Saint Louis, MO
    Current Employee - Sales Associate in Saint Louis, MO

    I have been working at Dillard's part-time (more than an year)

    Pros

    The starting pay is good. Seems easy at first.

    Cons

    If you want to move up don't work here. If you want to get treated like a human being do not work here. I have been here a year and a half and have gotten passed up for promotion a couple of times even though EVERY ASM in the store think it should have been mine. I don't know about every store, but this one is not run properly. There is virtually no professionalism in management. You are held to an unattainable goal. The dress code is up to the store manager within company guidelines. So, They can dress in inappropriate clothing on the floor, but you will be sent home if you are wearing skinny business pants. They give you company directives for how to set the floor. You set it to directive, then the store manager makes you change it, then district comes through and asks why it is not to directive. The store manager will never take responsibility for the decision. So, you have to start moving things back when district is still in the store. When they leave you have to change it back to the store managers liking. Busy work, all of it is busy work. This is the most unorganized place I have ever worked.

    Advice to ManagementAdvice

    Make your stores go by company set policy and directives. Look into who you are hiring and promoting versus playing favorites. Give your sales associates the opportunity to sell instead of doing all other tasks while the store is open. Maybe if you advertised to customers other than the cardholders, you would have a growing business in most areas instead of failing ones. But, you want it that way to get that tax break.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Quotatastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Sales Associate in Garland, TX
    Former Employee - Home Sales Associate in Garland, TX

    I worked at Dillard's full-time (less than an year)

    Pros

    -Long lunch break (1hour)
    -Get to meet interesting people
    -Good pay for retail ($10 starting hourly)

    Cons

    -Unrealistic quota
    -Can't move up unless you pucker up
    -They hire a surplus of employees before Christmas then fire a lot of employees after the holiday season (end of January).

    Advice to ManagementAdvice

    Look at an employees overall contributions and not just their quota, especially in the home department which is never really that busy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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