Dillard's

  www.dillards.com
  www.dillards.com

Dillard's Reviews

Updated December 15, 2014
Updated December 15, 2014
1,185 Reviews
2.4
1,185 Reviews
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
719 Ratings

Review Highlights

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Highlights

269 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sales Specialist - Work-life balance could be difficult, but then again, this is retail. Store Manager Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dillard's

    Pros

    Good benefits and decent pay for retail position, also good discounts. Good training.

    Cons

    Asst. Manager terrible, forcing credit cards on customers is also terrible.

    Advice to ManagementAdvice

    The financial gain to the corporation by forcing credit cards to customers is obvious but there is no incentive back to sales staff for going through such an embarrassment. Even the incentive to the customer is scarce at best.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent pay/benefits, but aggravating challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dock Associate in Beachwood, OH
    Former Employee - Dock Associate in Beachwood, OH

    I worked at Dillard's

    Pros

    Decent pay/benefits
    fairly generous holiday pay, extra days off rewarded for perfect attendance each quarter...

    physical job - healthy workout

    If you're in the Dock or in Customer Service there is a good amount of long-term stability but if you are in Sales you may just want to consider this a 9-month temporary job. Although there are some 20-year veterans, not sure how they meet the supposedly impossible sales goals.

    Cons

    Understaffed for a store this size. They have one person doing ten different things, constantly being paged to switch jobs.

    Most of the people were nice and friendly, except for my supervisor, naturally the only person who is grumpy and bad-tempered has to be my boss, what are the odds.

    The store gets too many spills and clean-ups for a place that doesn't even serve food, but I suppose that's partly because we are attached to a mall. People urinate in the fitting rooms - and not just the kids section. You would think most of this piggishness would come from the customers but why do we get so many spills in the employee break-room? honestly, this wasn't the best display of human cleanliness.

    Advice to ManagementAdvice

    Hire more people to work the closing shift in the dock department. this huge multi-million dollar store can afford a few more people. every night hangers pile up and don't get sorted; if you just hired one person to do that one job, and nothing else, they would get sorted every night. but instead it's this multi-tasking business.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    I enjoy working at Dillard's, okay is good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Boise, ID
    Current Employee - Sales Associate in Boise, ID

    I have been working at Dillard's

    Pros

    Pay is good, the discount is good.

    Cons

    Sph is too high, there aren't very many customers because Dillard's didn't advertise.

    Advice to ManagementAdvice

    Advertise

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX

    I have been working at Dillard's part-time (less than an year)

    Pros

    Professional atmosphere. Better starting pay than average in the industry. Caring management and good discount opportunities. Dillards strives to anchor themselves with quality, upper scale malls with equally or better boutique type stores. If you meet your quotas, good opportunity for regular raises.

    Cons

    Getting time off can be a challenging process, especially if your manager is difficult. As a new employee, integrating in with "veteran" employees can be difficult. High expectations of retail knowledge. Meeting quotas can be stressful.

    Advice to ManagementAdvice

    Advise veteran employees to be kinder and more understanding to newer, less experienced employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Working for Dillard's is very competitive in for a retail setting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC

    I have been working at Dillard's

    Pros

    For a retail job the pay is decent, overall most of the people you work with are tolerable and the discount is pretty awesome when Dillard's runs sales! They make the schedule 1 month out which is helpful if you have another job that updates there schedule on a weekly basis.

    Cons

    Super competitive, you have to meet quotas and thats where the issues begin. As a part time associate you are limited to hours most of them go to full time associates. Not everyone does what they are asked so if you are one of the better associates your asked to handle a lot more tasks than other in turn messing with your sales per hour (SPH). Also the schedule is made 1 month in advance during the holidays thats tough if your trying to travel for the holidays. The 1st of the year is a black out date EVERYONE works!

    Advice to ManagementAdvice

    I would suggest that ASM's learn what their associates are good at, for example in accessories if someone is knowledgable with watches put them there if you have someone who doesn't know the mechanics, who makes them, how to display them or how to size them they shouldn't be put in watches. Put people in areas that they will excel.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dock Worker in North Olmsted, OH
    Current Employee - Dock Worker in North Olmsted, OH

    I have been working at Dillard's

    Pros

    all you do is unload freight and clean up messes around the store

    Cons

    The women's bathroom is always disgusting, and as a dock worker many coworkers look down on you

    Advice to ManagementAdvice

    none

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Very stressing job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in El Paso, TX
    Former Employee - Sales Associate in El Paso, TX

    I worked at Dillard's part-time (less than an year)

    Pros

    Really good pay start, great hours, good employe discount

    Cons

    Not all but very fake and rude coworkers and ridiculously high standers for sales

    Advice to ManagementAdvice

    Don't neglect your employees and do better training for new hires including customer service

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Sales specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Dillard's full-time (more than 5 years)

    Pros

    Great coworkers great merchandise and benefits. Coworkers willing to work as a team and requests are honored with vacation time.

    Cons

    Takes too long to be promoted after putting alot of time and energy really working. Frustrated with middle management s overly obvious attention to strange details rather than positive inputs

    Advice to ManagementAdvice

    Make sure you take into account the positive aspects long term employees contribute to the company!

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    If you want to make good money and never move up this is the place for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Arlington, TX
    Former Employee - Sales Associate in Arlington, TX

    I worked at Dillard's full-time (less than an year)

    Pros

    Set schedule great hourly pay and great discount.

    Cons

    All they care about is sales sales sales sales not you

    Advice to ManagementAdvice

    Learn how to speak to employees you are not always right

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Westminster, CO
    Current Employee - Sales Associate in Westminster, CO

    I have been working at Dillard's part-time (more than 8 years)

    Pros

    During the holidays sometimes or back to school for juniors

    Cons

    Co workers and just handling your personal life outside of work instead of coming in and talk about it

    Advice to ManagementAdvice

    Wish you'd motivate us and not turn us down when we give ideas.

    Recommends
    Neutral Outlook
    Approves of CEO

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