Dillard's
2.3 of 5 820 reviews
www.dillards.com Little Rock, AR 5000+ Employees

Dillard's Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

2.3 819 reviews

                             

24% Approve of the CEO

Dillard's Chairman and CEO Bill Dillard II

Bill Dillard II

(515 ratings)

28% of employees recommend this company to a friend
186 Employee Reviews Back to all reviews
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It's a great to work

AREA SALES MANAGER (Former Employee)
Oklahoma City, OK

I worked at Dillard's full-time for more than 5 years

ProsGet to enter act with people

ConsThe sales per hour program

Advice to Senior ManagementConsider omitting the sals per hour program

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sales Associate

Sales Associate (Former Employee)
Sandy, UT

I worked at Dillard's full-time for more than 5 years

ProsGreat pay with a fast paced sales environment and most customers are enjoyable. Room for growth as long as you make or exceed your quota of "sales per hour" and credit apps.

ConsDiscount is generous and great sales, but benefits are lousy with high cost for medical insurance premiums. Difficult to get promoted to management with few manager positions. Sales per hour quotas per quarter can be stressful working with sharks, and you have to be a an aggressive seller to survive.

Advice to Senior ManagementBenefit premiums should be decreased, the cost is ridiculous. Managers need to get out of their offices, and be on the sales floor more often, and supervise their staff in the department and provide additional sales training. Managers need to worry less about how many tardies an employee has, and focus on training employees how to achieve top sales for the store to survive in the future.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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My working experience

Anonymous Employee (Former Employee)

I worked at Dillard's

ProsGood starting pay without any prior retail experience

Consyou have a unrealistic quota you have to meet and can get fired for if not met

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If You're a Cosmetics Counter Manager, Expect To Be At Odds With Dillard's

Cosmetics Counter Manager (Former Employee)
Bossier City, LA

I worked at Dillard's full-time for less than a year

ProsThe pay is really good for retail. Working in cosmetics is a lot of fun - you get to play with makeup every day! You are responsible for making your hourly numbers, thereby ensuring your current rate of pay (or ability for a raise). The Dillard's I worked for was full of friendly people, and our store manager was really great. The opportunity for upward mobility is definitely there if you're willing to work hard.

ConsBecause your pay is based on making and improving your sales goals, your pay can be cut. If you work for a cosmetics counter within Dillards, expect to have your company responsibilities and requirements often to be at odds with what Dillard's expects you to be doing. For example, your company may want you to be promoting a certain product, complete with marketing material for said product, but Dillard's may be promoting something completely different, or even a different counter's (your competition) promotion. I've worked for 3 separate department stores as a counter manager for a cosmetics company, and Dillard's is by far the worst/weirdest when it comes to working "together" with your competition in the other counters. Because the focus at Dillard's is on making your own personal sale's goal, things in the cosmetics department often become cutthroat/catty, with people doing anything they can to make a sale, even if it's not their department, or they don't know what they're talking about.

Advice to Senior ManagementAllow the cosmetics managers some autonomy for their respective companies. We are working for both Dillard's and our company, and it makes it extremely hard for us to not just sell "anything" (thereby undermining our own company) just to make our personal sales numbers, so as not to receive a pay cut. It's also exceptionally hard to be a counter manager, with employees that you're expected to counsel to sell your own product, when they're trying to make their personal numbers too, with no regard to the actual goals your counter's company has set. Finally (I'm only speaking about the Dillard's I worked at, as I can't speak to how the employees at the other stores acted), please make sure the employees you are hiring for the cosmetics department are quality, adequately trained, and suitable for the position they're working.

Yes, I would recommend this company to a friend

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Overworked and underpaid

Anonymous Employee (Current Employee)

I have been working at Dillard's full-time

ProsEmployee discounts and first dibs on sale and clearance items

ConsOverworked and underpaid. There is no room for advancement unless you know someone in management really well.

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Decent

Associate (Current Employee)
Macon, GA

I have been working at Dillard's full-time for less than a year

ProsFriendly atmosphere. They have a better starting pay than most retail stores, but you must meet their quotas, if you want to get a raise. You must work hard in order to succeed, seems fair enough.

ConsQuotas are not entirely reasonable. Hard work doesn't always pay off, especially if no-one is in the store.

Advice to Senior ManagementUpper mgt here have a good team. If you are doing your job, then you will have no issue. If not, then you will. Simple as that.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Nice place to work but could be better.

Sales Associate (Former Employee)
North Little Rock, AR

I worked at Dillard's part-time for more than a year

ProsThe pay is okay but could be better. Not much training but expects allot from their employees.

ConsMost of the time, too many sales people on the floor and not enough customers.

Advice to Senior ManagementYou need to pay more attention to your employees on who works hard and who doesn't. You are more focused on the sales and will lose a good employee because of numbers rather than overall performance.

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The most boring job ever. I couldn't find enough things to do to keep myself busy.

Sales Associate (Former Employee)
Wilmington, NC

I worked at Dillard's full-time for more than a year

ProsGood starting pay for the work.
Very clean and professional setting.
I liked the application process and training.

ConsLong hours with literally nothing to do. Very few customers on some days which made the day very long and boring. Constantly watching the clock.

Advice to Senior ManagementOffer more promotions or sales to get people in the door.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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It's all about management

Beauty Advisor (Former Employee)

I worked at Dillard's part-time for less than a year

ProsPay
Breaks
Meet new people
Learn how to sell anything

ConsQuotas are unrealistic
Sales goals are endless
Managers criticise to supposed build character

Advice to Senior ManagementLearn how to appreciate hard workers maybe one day you will keep a good staff at some point before the company goes down

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Interesting dynamics

Sales Specialist,, Men's Wear (Former Employee)
Corpus Christi, TX

I worked at Dillard's full-time for more than a year

ProsIt is a paycheck, right?

ConsLike most large companies, every thing is about numbers, but the thing about this job is that you have to compete with your co-workers for sales. It doesn't make for a pleasant work environment. Also, they have people in the management ranks that have no clue about how to manage their staff and motivate them to be the best that they can be at what they do,

Advice to Senior ManagementIf a manager has been in his or her position for more than 2 years with no promotion they should be dismissed. It's the "Peter Principle" at work. They have reached their level of incompetence.

No, I would not recommend this company to a friend

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