Discover Reviews

Updated October 21, 2014
Updated October 21, 2014
517 Reviews
3.7
517 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
257 Ratings

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team (in 75 reviews)

  • great benefits given to employees beginning day 1 of employment (in 60 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime (in 15 reviews)

  • being on the phone constantly which i knew by applying at a call center job (in 22 reviews)

More Highlights

58 Employee Reviews Back to all reviews

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  1.  

    India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover full-time (more than 10 years)

    Pros

    benefits were excellent , work life balance great

    Cons

    management sucks , giving jobs to India does not help Americans

    Advice to ManagementAdvice

    Keep jobs here !

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    mixed reaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Riverwoods, IL
    Current Employee - Senior Manager in Riverwoods, IL

    I have been working at Discover full-time (more than an year)

    Pros

    Good vacation time of 25 days,
    work life balance in control for half the year
    Seen a lot of people being here for decades also.
    not too much pressure to fix production issues as they linger around for around 3 months also.
    Good place for interns

    Cons

    Very old tools, processes. I bet you will get a job outside with these credentials.
    Top management is having absolutely no long term view. They just think for a month nothing more than that.
    Old timers(those who are here for one or two decades) will make others life miserable. These people neither do any work nor will let anybody do any other work. Almost 95% of these old timers cannot get a job outside. They are frustrated with their compensation and skill sets but they know very well that they won't even get 50% of this salary outside. They are very negative personalities.
    Boot licking of the managers is very much a norm out here.
    You will be very much surprised that company doesn't have any integrity or honesty with their shareholders, customers and employees. Whatever they offer the employees on offer letter - you actual work could be two or three level down after joining.

    Advice to ManagementAdvice

    Get the fresh brains rather than trying out old timers who are neither doing any work on their own nor letting others to do the work. At least have some transparency, honesty and integrity with three stake holders - share holders, employees and customers. Get rid of outdated tools or processes and get rid of unnecessary work force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Interesting Work; Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Riverwoods, IL
    Current Employee - Manager in Riverwoods, IL

    I have been working at Discover full-time (more than an year)

    Pros

    Good collaboration below Director level.
    Great benefits.
    Interesting work helps keep employees engaged.
    Flexible schedules, telecommuting and multiple office locations are offered to employees in some departments.

    Cons

    Poor training and team integration for new hires: sink or swim mentality.
    Outdated, non-integrated technology.
    Pay structure lower than industry standard.
    Redundant compliance structures cause friction among senior leaders and inconsistent goals across departments. Employee morale suffers as a result of confusion created by inconsistent messaging.

    Advice to ManagementAdvice

    Rewarding conformity with leadership perspective results in inability to do the right thing for the company.
    Eliminate redundancy so cross-functional goals align to corporate expectations.
    Improve morale by reducing command/control mentality at director and VP levels.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Just an ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL

    I have been working at Discover full-time (more than 5 years)

    Pros

    Benefits package is good, campus is great and the overall viability of the company is good.

    Cons

    Middle management is weak and is not interested in developing most of the employees. If you're one of the 'chosen' few, you have a better opportunity. Career stagnation is rampant.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Discover Personal Loans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Underwriter in Salt Lake City, UT
    Current Employee - Senior Underwriter in Salt Lake City, UT

    I have been working at Discover full-time (more than an year)

    Pros

    It's a job with good benefits and the people I work with are very cool. I wish I could say the same about upper management whom are greedy shady and only seem to care about enriching themselves. Look greedy corporation up and you will see Discover.

    Cons

    Company is making a fortune off personal loans yet bonus's and incentive are weak and tied to so many metrics. All your incentive for the month is quite easy to miss entirely. Even though you had a big month and made Discover a lot of money. It's very easy to do a couple million a month in sales and not be compensated. It would also seem that Discover prefers to not pay it's hardworking employees incentive or bonus which really sucks. In this sales environment the more you sell often the less you make. Go figure.

    Advice to ManagementAdvice

    Start paying people what their worth. And stop looking to NOT pay incentive. Management: the folks in the ivory towers should try doing my job for one day. Policy makers are so far removed from doing my job they have no clue. That's why the turnover is so high. Employees only last 6 months on average. The training costs alone must be a fortune. If Discover paid the employees well they might last longer than 6 months. This job takes 6 months to learn. The result is a less trained less efficient not to mention unhappy workforce.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great job out of highschool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Phoenix, AZ
    Current Employee - Senior Account Manager in Phoenix, AZ

    I have been working at Discover full-time (more than 3 years)

    Pros

    no manual labor, paid time off, and the 401k is a lot better than most companies

    Cons

    lowest paying in the industry and expect to have the best customer service. What a joke!

    Advice to ManagementAdvice

    I honestly don't know where to start. At Discover, it's all about who you know and not what skills you really have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Minor League Credit Card Trying To Play With The Big Boys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst in New Castle, DE
    Current Employee - Credit Analyst in New Castle, DE

    I have been working at Discover part-time (less than an year)

    Pros

    Company has interesting incentives, and co-workers are great

    Cons

    Pay is well below competition, and management sucks. Management misrepresents the job in it's attempt to fill the openings from the revolving door of employees.

    Advice to ManagementAdvice

    Stop lying to potential employees, and increase salaries to keep them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Easy early days difficult time when layoff becomes ongoing norms

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover

    Pros

    Easy going for starters. Lay back and any one can get job done

    Cons

    Hard for seniors ... Very hard

    Advice to ManagementAdvice

    Managers need trainings, take management lessons ... those managers who treat people like enemy ...

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Good Company, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in New Albany, OH
    Former Employee - Team Leader in New Albany, OH

    I worked at Discover full-time (more than 5 years)

    Pros

    Great pay and benefits, great incentive structure in collections and customer service position. They have great programs like "Aspiring Professionals" and HR internship programs. The company does well to ensure that employees have a chance to grow and develop.

    Cons

    Management is shady...they gossip about their employees and they play favorites. The promote people that they are "friends" with and not necessarily that are good for the position. There is not a great work/life balance, and you are always expected to work overtime. If you choose not to, they management makes you feel guilty about it. Even when you complain to HR, they don't always take complaints seriously.

    Advice to ManagementAdvice

    Treat your employees with respect. Do not gossip and slander them behind their back. If you are going to be a leader than you need to maintain a professional demeanor at all times...this means NOT becoming friends "outwardly" with people way below you and then choosing them for promotions over those who actually deserve it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Deteriorating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Associate in Riverwoods, IL
    Current Employee - Senior Marketing Associate in Riverwoods, IL

    I have been working at Discover full-time (more than 3 years)

    Pros

    Generous paid time off; gym

    Cons

    Projects and initiatives are poorly prioritized and change direction daily, influenced mostly by brand team and old school leaders, both with very little digital marketing knowledge. Inexperienced PMs are assigned to corp flagship projects which are inevitably poorly executed and put company at risk for regulatory scrutiny. Direct marketing SMEs are exiting quickly, many being easily poached by competition.

    Advice to ManagementAdvice

    Retire

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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