Discover

www.discoverfinancial.com
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Discover Reviews

Updated February 26, 2015
Updated February 26, 2015
159 Reviews
3.0
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
159 Ratings

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team (in 77 reviews)

  • great benefits given to employees beginning day 1 of employment (in 62 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime (in 15 reviews)

  • being on the phone constantly which i knew by applying at a call center job (in 23 reviews)

More Highlights

159 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Good Company, Call center environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Loans Underwriter in Salt Lake City, UT
    Current Employee - Senior Personal Loans Underwriter in Salt Lake City, UT

    I have been working at Discover full-time (more than 3 years)

    Pros

    If you're okay with the call center work life then Discover is great, they have awesome benefits and great 401k plans. The pay is pretty good for a call center as well they start pretty well and give fair raises.

    Cons

    It's a stressful environment if you're not used to it. They could literally care less if you have a GED or a 4 year degree from a University, and they treat you exactly the same as far as promotions or raises go. It can be good or bad I guess depending on which end someone is on. Other than the benefits you are treated like crap, in some departments you're looked at as just a body to answer phones and make money. If you have an issue with something and complain to Management they wont hesitate writing you up for something. The managers treat you like you are so below them you're a waste of time.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    underwriter sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover full-time (less than a year)

    Pros

    good company to work for, care about their employees, work to ensure each employee is successful through training and feedback

    Cons

    low pay base $31000 + bonus average $40,000 a year

    Advice to ManagementAdvice

    Pay better wage to stop turn over rate

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Assistance
    Current Employee - Billing Assistance

    I have been working at Discover

    Pros

    The company as a whole likes to reward the employees in an attempt to boost morale and stay competitive.

    Cons

    There's an inconsistency with communicating the constant changes in procedure which can be tiresome.

    Advice to ManagementAdvice

    Implement some sort of agent advocate because the "open door policy" retaliation is alive and well up the ladder which brings the 5 star rating from 5 to 3

    Recommends
    Positive Outlook
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  5.  

    Great company, but STILL a call center and "good ol' boy" mentality and atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Discover

    Pros

    Great benefits from day one.
    Nice campus in business park with personal gym.

    Cons

    There is LOTS of information to learn- that is a great thing for personal improvement- the con is that despite the 10 week training, lots of material is skipped and you get penalized for not knowing it on day 1 (you get evaluated from day 1 on the phones). This is akin to teaching someone who's never played baseball what a baseball and a catchers mitt is... and then penalizing them for not knowing how to score a home run.

    Also, there is a team lead ==> coaches hierarchy. It makes you feel uncomfortable when the coaches remind you that THEIR bonuses and money depend on your performance, especially when being thrown into the fray with many of the technical aspects not taught. You go in with the impression that you're going to be responsible for your OWN work and results, and you're basically being put under the pressure of performing for someone ELSE'S benefit. No one goes in with the understanding that are going to be pimped for someone else's financial gain.

    Advice to ManagementAdvice

    Evaluation system is based too much on the personal feelings of evaluators and not enough on a universal set of guidelines.

    No opinion of CEO
  6. 1 person found this helpful  

    was a decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Phoenix, AZ
    Former Employee - Senior Account Manager in Phoenix, AZ

    I worked at Discover full-time (more than 3 years)

    Pros

    ability to move to different departments, good bonus structure, good work life balance

    Cons

    managers are usually someones wife that's higher up make them mad and your gone

    Advice to ManagementAdvice

    stop giving your girlfriends manager jobs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Help people open and service their IRA accounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover

    Pros

    Got benefits
    20 days PTO first year

    Cons

    take calls that do not belong to you

    Recommends
    Negative Outlook
  8.  

    Many opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover full-time (more than 3 years)

    Pros

    Casual environment, flexible work from home, generous vacation time, full benefits

    Cons

    Management is always shifting around so, your job changes as well without any notice. Upper management seems to be unstable. Definitely hard to get out of some teams or positions.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Decent but changing rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Project Manager in Riverwoods, IL
    Former Contractor - Project Manager in Riverwoods, IL

    I worked at Discover as a contractor (less than a year)

    Pros

    * Decent people
    * Decent benefits and salary
    * A growing company
    * A well funded company
    * Opportunities to have flexible time and telecommute (just recently came into play at the beginning of 2015)
    * They offer wi-fi for your personal devices, but you have to log into the wi-fi with your username and password.

    Cons

    *Each department is their own "silo" and might not necessary want to work with "silos" in the same company. This presents an issue because it then becomes a political football game and people get hurt in the process.
    * Many VPs and Directors have their "preferences" when it comes to using certain vendors and will fight you on going with a different vendor even it is makes good business sense to do so.
    * Discover is trying to become "hip" and a place where people want to work at, but it is obvious that they are trying to force it. Some of the things they are doing is taking out the cubicles and replacing them with a computer lab style layout.
    * Lots of contractors or employees that may or may not be from this country. (This may or may not be a good thing.)
    * There are many changes going on, but Discover does not seem to be very good at communicating those changes. There are often policy or procedure (more likely this) changes that impact how people interact with the Discover bureaucracy, but those changes rarely ever get communicated or knowledge transferred effectively.
    * There are a lot of unwritten rules, policies, or procedures. The worse part is, Management expects you to magically understand these and not break them.
    * There seems to be a culture of backstabbing and pettiness ranging from Directors down to regular staff: see unwritten rules above. Be wary of your coworkers or the people around you.
    * The way the building numbering system to find a room or a cubicle is not organized in a manner that is easy for beginners or even people who have been there awhile to use. Expect to ask people constantly where something is.
    * Discover rarely starts their meetings on time. Expect an adjustment to "Discover time".
    * Discover still runs Lotus Notes.
    * Reserving of rooms is done through Lotus Notes, but understanding where those rooms are is impossible. See the above comment about building numbering system.
    * There is a company directory, but it is through the intranet Discover website and not the email application. Expect to have to go to several different systems on a regular basis to do simple tasks that would just take a few seconds to it taking several minutes.

    Advice to ManagementAdvice

    I would follow the KISS "Keep It Simple, Stupid" principle. There is no reason why Discover has to be so complicated on a daily basis that it takes so long to get laptops, name plates, buying stuff, or whatever. Everything about working at Discover is harder than it should be. The only thing easy about the place is the nice furniture in the common areas.

    If Discover ever expects to become a Top 100 place to work, it has its work cut out for it. I would start with getting rid of the ridiculous computer lab style that is currently in trial, initating a simplication policy for so many of the systems or procedures or policies, having better communication or documentation, and/or may be even getting rid of certain level of management to change things up and get fresh blood in.

    In comparsion to the many other companies out there, Discover is not a bad place to work, but it isn't the best place to work either. Discover is flushed with funds right now and there is a real opportunity to make it a better company. I would take that opportunity to make things better.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Great company with descent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in New Albany, OH
    Former Employee - Customer Service Representative in New Albany, OH

    I worked at Discover part-time (more than a year)

    Pros

    Great company fast pace working in call center benefits kick in on your first day also bonuses give to top reps

    Cons

    Sales if you dont make monthly goals you get a warning if it continues your fired

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Senior Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in New Albany, OH
    Current Employee - Senior Account Manager in New Albany, OH

    I have been working at Discover

    Pros

    Relaxed, care free, easy to do.

    Cons

    Top performers are still hourly and make all the money on their bonus. Working over time is necessary to keep high performance up.

    Advice to ManagementAdvice

    Keep it more professional, highly carefree environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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