Discover

  www.discoverfinancial.com
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Discover Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.4 454 reviews

86% Approve of the CEO

Discover Chairman & CEO David W. Nelms

David W. Nelms

(214 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance; culture; people; benefits; diversity; solid executive team(in 57 reviews)

  • Great work/life balance, collaborative co-workers and great benefits(in 53 reviews)


Cons
  • There is not a great work/life balance, and you are always expected to work overtime(in 13 reviews)

  • being on the phone constantly which i knew by applying at a call center job(in 20 reviews)

122 Employee Reviews Back to all reviews
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in
    • Culture & Values
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    Great place to work

    Anonymous Employee (Current Employee)

    ProsBenefits are great! Good collaboration among teams.

    ConsWork/ Life balance is horrible

    Yes, I would recommend this company to a friend

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    Great executive leadership, horrible middle managers.

    Project Manager (Former Employee) Riverwoods, IL

    ProsDiscover is a great place to start your career, as can be seen by the large amount of college aged employees walking the hallways. The C-Suite is very approachable and maintains an open-door policy for all of its employees. I was always impressed by the casualness of the VP's and Directors and their willingness to listen to customer feedback for the sake of self improvement.

    ConsThere are very little opportunities to advance into management, the medical benefits are expensive for families and are more advantageous for single employees and employees are either working too little or too much depending on which department you work in.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    1 person found this helpful  

    Great job for teens and college students

    Anonymous Employee (Current Employee) New Albany, OH

    ProsEarn incentive, Variety of shifts, friendly, High spirited, Great benefits health insurance and 401k

    ConsNot enough money for people with grown up bills, Hard to move up if you dont become a managers pet!! Job promotions are on favortisim and not on hard work and dedication... Getting the maximum incentive is near to impossible to get.

    Advice to Senior ManagementDefinetly need more frequent training, compliance is always failing us for stuff that we dont do on a frequent basis and then that messes with our incentive, alot of people would children work here and would like to have a life on the weekends we need weekend requirements reduced. Up the pay there are alot that we do on a day to day basis just to not be able to afford our bills.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Varies by Business Unit

    Anonymous Employee (Current Employee)

    ProsDepends on manager and business unit. Good company (overall profitability) with decent salary and benefits.

    ConsPolitics are strong. Culture can be aggressive and passive aggressive. Career development lacking especially for diverse employees.

    Advice to Senior ManagementPeople managers need basic manager training. Invest in developing your leaders.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Good start

    Analyst (Current Employee) Salt Lake City, UT

    ProsLots of opportunity if you figure out the system. There are a lot of inefficient people and backwards systems in place and you'll be very valuable if you can find ways to replace them, the trick is just getting management to pay attention.

    ConsPolitical atmosphere, slowness to accept change, uncompetitive salary for technical jobs, deceptive pay grade system

    Advice to Senior ManagementFind ways to cut out the bureaucracy and get the most out of your best people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Bitter sweet

    Project Manager (Former Employee) Riverwoods, IL

    ProsGreat company for growth opportunity

    ConsThe culture here is very political and growth heavily depends on who you know

    Advice to Senior ManagementI watched a number of the same individuals get promoted year over year, consecutively, when there were others who were just as much or more deserving. Some of these individuals had not made significant accomplishments within the prior year supporting a promotion. It was an unspoken stigma that some of these individuals were hand picked by the VP who 'took care' of them. I would recommend a better means of substantiating promoting an individual.

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    Makes it easy for customers, but not employees

    Anonymous Employee (Current Employee) Phoenix, AZ

    Prosdecent starting wages, good paid time off allowance, casual enviornment

    ConsTraining is 8 weeks long, which is fine. However they allow the trainers to take paid vacations right in the middle of training so you have multiple trainers picking up where the other left off. All trainers are great, however they all have different styles. Sometimes there are unrealistic expectations. Several broken promises as well as far as prizes and incentive go. Also very hard to get a decent raise.

    – I'm optimistic about the outlook for this company

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    Great place to work if you're in the right area and can handle the politics

    Anonymous Employee (Former Employee)

    ProsTime off, work/life balance, nice campus, public transportation benefits, volleyball court

    ConsIf you didn't notice, the pros weren't exactly related to the most important thing: the job itself. Severe favoritism by management, slow to adapt new technologies (no, I mean REALLY slow), politics everywhere, the company is unwilling to get rid of poor performers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not a place to grow

    Manager (Former Employee) Riverwoods, IL

    ProsLots of time off and the ability to sit on your laurels

    ConsYes sir culture. As a statistician, being told statistical significance shouldn't be a consideration as long as the idea sounds good to management is terrible, especially when the head of analytics says it because their background is accounting. Because of the lack of top down knowledge the role of management is to keep knowledge to themselves to keep control over resources and people. Also, the HR system allows managers to hire anyone even after you and others that interview someone advise against the person. This results in a lot of good looking employees in different departments but not necessarily the best for the job.

    Advice to Senior ManagementThrow the bums out! And I mean management, not the employees.

    No, I would not recommend this company to a friend

     

    Great benefits and the people are nice

    Senior Account Manager Collections (Former Employee) West Valley City, UT

    ProsGreat benefits: medical, dental, vision, 401k. Good pay.

    ConsBeing on the phone can become very repetitive, but one of the best ways to get through is by talking to co-workers. Co-workers are sometimes really the best way to get you through the day.

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