Disney Parks & Resorts

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Disney Parks & Resorts Reviews

Updated September 17, 2014
Updated September 17, 2014
1,058 Reviews
3.8
1,058 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Disney Parks & Resorts President & CEO Robert Iger
Robert Iger
387 Ratings

Review Highlights

Pros
  • Free admission to the parks and significant discounts on merchandise are nice (in 88 reviews)

  • Free admission to the parks, for ourselves as well as friends and family, discounts (in 32 reviews)


Cons
  • 50 per hour over other cast members with far less responsibilities (in 67 reviews)

  • Long hours, Sometimes I had very early shifts, or shifts that ran til 12am or later (in 61 reviews)

More Highlights

96 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Love Disney. Although, working here has made it difficult for the love to endure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food & Beverage  in  Lake Buena Vista, FL
    Current Employee - Food & Beverage in Lake Buena Vista, FL

    I have been working at Disney Parks & Resorts full-time for more than a year

    Pros

    Costumes
    Inspiration
    Memories
    Smiles
    Warm Florida air
    Free tickets
    decent Discounts
    International friends!

    Cons

    Costumes
    tourists driving
    bad parking
    super hot
    rude guests
    lazy Leaders
    no room for advancement or Career development
    bad food
    bad hours

    Advice to ManagementAdvice

    smile and maybe pick up a broom every now and then :)

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    draining and life consuming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Host  in  Anaheim, CA
    Former Employee - Merchandise Host in Anaheim, CA

    I worked at Disney Parks & Resorts part-time for more than 3 years

    Pros

    free park admission
    good discounts
    easy to slip through the cracks

    Cons

    no schedule flexibility
    weekends off, giving away shifts, shift trades have been taken away from part-time employees
    they don't care about school schedule
    half the time there is no parking and shuttles to work are very inconsistent
    expected to go above and beyond for lousy pay and rude, mean guests.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    poor management and rude team, poor experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pastry Chef  in  Anaheim, CA
    Former Employee - Pastry Chef in Anaheim, CA

    I worked at Disney Parks & Resorts full-time for more than a year

    Pros

    free passes to disneyland for entire immediate family.

    Cons

    excessive hours, little pay, poor work environment, unsafe

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Looks like a great job for outsiders, but inside the company is completely different.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Disney Parks & Resorts part-time for more than 5 years

    Pros

    Trainers mostly know what they're doing. Company states great values to work by (more covered in cons.) You make good friends.

    Cons

    Can't move up in the company unless you are well liked, or you happen to just come from UCF's Hospitality Management course (even if you've never worked a day as a front line cast member.) Senior management only seems to care about what makes money, rather than the full guest experience anymore. Things have gone pretty much downhill since the Eisner era where a lot of things were added to the parks that people actually enjoy. A lot of the cast treat the job like it's High School (cliques, snitching on anything to make them look better (which hasn't actually happened to me personally but i've seen it happen plenty of times.)) Now back to the values, they go over the values they are supposed to be following, and have followed in the past. However, once you get in to a position, that all goes out the window.

    Advice to ManagementAdvice

    Work more than your required "refresher" course each year in a front line position to see what we have to deal with each day, rather than just sitting in your offices every day not knowing what's actually going on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attractions Host
    Former Employee - Attractions Host

    I worked at Disney Parks & Resorts full-time for more than 3 years

    Pros

    great place to learn and grow, values are great

    Cons

    no work/life balance and pay is horrible

    Advice to ManagementAdvice

    no mentoring wish they gave more menorting

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    There's no magic left in the kingdom, only low pay, few hours, and no hope for real advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Walt Disney World Photopass Photographer  in  Orlando, FL
    Former Employee - Walt Disney World Photopass Photographer in Orlando, FL

    I worked at Disney Parks & Resorts full-time for more than 8 years

    Pros

    Excellent benefits package for full-time employees including; medical, dental, Park admission for you and your family, discounts on merchandise and rooms, and work uniforms "costumes" are provided. For the most part coworkers are friendly and you can have fun at work. It's encouraged that you use your imagination, play with the guests "customers", and engage everyone you meet. It's a great place to hone your customer service skills. You will meet people from all walks of life, all ages, all countries, and temperaments between completely amazed to rude and angry. However Disney gives you all the tools you need to deal with most situations. Training courses on diversity, in-depth training in customer service techniques, access to software for learning different languages, all internal communication is in both english and spanish, and a wealth of self paced learning online. Probably one of the best jobs if you don't need to live off you own wages, just need the benefits, and/or have no interest in advancement.

    Cons

    As I just mentioned its a fun and rewarding job, just not financially. Average starting pay is barely above minimum wage and with the exception of peak times, they usually give you a minimum number of hours. Part-time has to give 4 days of availably but may only be worked 1 day a week. This and the fact that schedules are only posted a week in advance make it hard to get a second part-time job. Full-time is required to give "full availability". This means you have to be available to work any shift on any day, literally you have to be able to work 24/7 if needed. The minimum number of hours for full-time is 32 which can make budgeting tricky. Pay raises are small, between 1-5%, and in no way keeps up with inflation. It can take years to transfer from part-time to full-time not because of a lack of need but because upper management just won't make the opportunities available. Even if a full-timer leaves they don't fill the vacancy with an eligible part-timer looking to move up. They just back fill with another part-timer. However if you have a spouse who makes good money and you are working there for "fun" or to get medical benefits than non of this matters.

    The management structure is very limiting for growth. There are very few levels between front-line castmember "employee" and upper management. This means it's hard to move up and extremely difficult to get into a middle management role. There are things you can do to enhance your pay like becoming a trainer or facilitator but the boost in pay is only in effect when you are officially scheduled for that role. None of these will help your chances to advance and if you're really good, could even hurt them. Managers are salary positions and tend to work more then 40 hours per week. Consideration for new manager candidates isn't done by performance or job knowledge but by favoritism. If you're liked you move up, if not you're stuck. Your direct manager holds your fate in their hands. Any kind of advancement or transfer can be blocked by them.

    Advice to ManagementAdvice

    Backed by a multi-billion dollar company that is known for its world class customer service and family friendly values it really help the reputation and bottom line if they would to pay those who are on the front lines a real living wage. With Disney being the only real choice for families why not help the lives of those families who work for you? It wouldn't hurt the bottom line and the improvement in employee satisfaction would actually improve it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    A good experience but a lot of stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Manager  in  Orlando, FL
    Current Employee - Guest Services Manager in Orlando, FL

    I have been working at Disney Parks & Resorts as an intern for less than a year

    Pros

    Park Benefits and discounts, strong values for quality customer service, a strong brand name for your resume

    Cons

    Long hours, low pay, lack of flexibility to change operations or procedures, very "by the book", unionized, high pressure

    Advice to ManagementAdvice

    Less micromanaging, give cast members more opportunity to change things for the better

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Company asks a lot of cast for little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Cast Member (Lead)  in  Anaheim, CA
    Current Employee - Attractions Cast Member (Lead) in Anaheim, CA

    I have been working at Disney Parks & Resorts full-time for more than 5 years

    Pros

    Free park admission / parking for yourself and limited admission for friends and family. Food and merchandise discounts in the park. You will me some amazing people working here that will remain friends for a lifetime.

    Cons

    Low pay for demanding first rate guest service. You must arrive 45+ minutes prior to a shift accommodate parking in an overcrowded offsite parking lot, taking a slow shuttle to the cast entry point, and walking through a crowded theme park to your specific location to clock in. (Often delayed by guests questions, parades, or other entertainment that can make you late to work.) Scheduled hours are all over the place. You're expected to work very early mornings (6 am and earlier) and very late nights (1:30am and later). Sometimes only 9 hours are in-between shifts, not allowing for rest and personal needs/errands. Chances of spending a holiday with your family are slim. I've been promoted or offered more responsibility 5 times, however, received one pay raise of $1.50 per hour over other cast members with far less responsibilities. (It's something, but not much.)

    Advice to ManagementAdvice

    I feel the talent Disney used to hire is now not interested in working here due to low pay/benefits and are seeking their jobs elsewhere. This is causing the company to slip in its standards of who they hire and their competency for the roles in which they are placed.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Reservation Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Agent  in  Orlando, FL
    Current Employee - Reservations Sales Agent in Orlando, FL

    I have been working at Disney Parks & Resorts full-time for more than a year

    Pros

    Great benefits including park admission.

    Cons

    No time to visit parks with demanding schedule. Cult like atmosphere, even have to follow the "look" in non guest facing roles. Reservation center requires way too much required overtime without adding extra time allowed off during non peak. Very easy to be walked out the door if you don't meet metrics or have had to take more than 6 days of work in an entire year unless you take a sick leave. If you opt for a leave they require that one of their physicians clear you to return to work. For a company that strives to entertain families they do not let their employees have the time to enjoy their own families.

    Advice to ManagementAdvice

    Listen to what would make your cast members be more productive in the reservation center. Don't micromanage. Work harder to retain cast members that have been trained and are good at what they do. Leadership should stop playing favorites, it is so obvious and it leaves the mentality of the rest that it doesn't matter how hard they work, if they are not one of the chosen they will never move ahead.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Ambitious job leading to a dull dead end experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations Cast Member  in  Anaheim, CA
    Current Employee - Guest Relations Cast Member in Anaheim, CA

    I have been working at Disney Parks & Resorts part-time for more than 5 years

    Pros

    The only aspect that is beneficial is opportunity to network with high profile clientele.

    Cons

    Literally everything else I did not list in pros.

    Advice to ManagementAdvice

    Stop treating your employees as just another number.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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