Dixons Retail Reviews

Updated July 19, 2014
Updated July 19, 2014
73 Reviews
2.9
73 Reviews
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Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
36 Ratings

Review Highlights

Pros
  • 10% discount on most items, and you get the odd benefit from a supplier (in 5 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)


Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Needs to recognise the hard work of the workforce (in 3 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Anybody offering a new job?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail full-time

    Pros

    If you have next to no bills to pay then the wage is ok

    Cons

    Where do I start:

    For most people who actually do pay for things on a daily basis the wage is terrible for the amount of work put into every sale unless you're management so can get a nice bonus from it all which staff rarely see.

    Training can be good if and when you might be lucky enough to do it once given 5 mins away from the shop floor to do it yet even then get asked to serve straight after.

    The amazing bonus that's talked about during interviews the somehow the company seem to get out of paying.

    Busiest time of the year Christmas where you work all day everyday with no breaks apart from to quickly grab a snack between customers bringing in massive amount of money to the company but seeing nothing for your hard work.

    Getting expected to sell everything to every customer and even if the customer says no a million times there is obviously a way they will take it.

    If you're not selling everything to every customer then apparently you're not doing your job... last I checked I could get paid more flipping burgers in McDonalds an don't see them forcing stuff at you.

    The whole company I see these days as greedy money grabbing fat cats who need to learn how to treat customers and staff.

    From what I've seen most new starters last about 4 maybe 5 months before seeing sense and leaving for good.

    Poor management skills by all managers and like to pass the buck with any complaints.

    I could go on but I don't think there would be enough space to type it all

    Advice to ManagementAdvice

    Sort it out now before you don't have a company to manage!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Once a giant slowly withering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in Birmingham, England (UK)
    Former Employee - Sales Colleague in Birmingham, England (UK)

    I worked at Dixons Retail full-time (more than 3 years)

    Pros

    Worked with some really good people (staff), and they did pay on time....10% discount on most items, and you get the odd benefit from a supplier. Would suit a 18 year old the job is quite easy to get, learn a few sales skills (not from the trainers, other sales guys), and use it on your CV and move on.

    Cons

    Old fashioned mentality, some management think it is still 1998. Company speak, Micro Management, I had about 20 Managers in 3 years... Very poor pay and as many targets as you cant handle, I lost count off there SQ targets, (basically add ons like there what ever happens (insurance they never stop talking about it), HDMI cables for like £80 mental.
    ....poor product training, there only interested in the add ons and not the actual products. Very High staff turnover, after 6 months I was getting shadowed by NEW starts. Basically you are a number....and there expecting you to leave they have a poor attitude to workers

    Advice to ManagementAdvice

    You need your employees to actually want to be there, you have talked about improving things for the workforce for years now and never done anything

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Awful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail part-time (more than an year)

    Pros

    You get a 10% discount on products and 20% on staff promotions at Xmas. You learn about cool and exciting technology. In a sales or customer service role you can develop your confidence and social skills.

    Cons

    Unrealistic expectations from customers whilst managers rarely (if ever) give you time to train.

    Use of part time contracts as little as 8 hours for employees that work 30+ hours, meaning they miss out on proper holiday pay.

    Staff leave all the time.
    Stores regularly understaffed.
    Shift patterns are not set in stone (or anywhere near it) so can change in a whim.
    Management poor at organising shifts.
    IT systems are ancient and ridiculously slow.
    Top managers earning good money eventually are made redundant to cut costs.

    Advice to ManagementAdvice

    Give staff time to train on a regular basis. Actually do something as opposed to being seen to be doing something. Be positive when motivating staff. Offer full time contracts for full time workers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Good for learning but management is appalling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Hemel Hempstead, England (UK)
    Current Employee - Consultant in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (more than 5 years)

    Pros

    There is a good scope of learning, co-workers are nice in general. You will learn across the business and different verticals (if working on head office).

    Cons

    Senior management is appalling. They treat employees as liabilities! Following merger with Carphone Warehouse, they have made hundreds of people redundant (and hiring contractors instead to show a head-count reduction in accounts – to please city investors). In stores, staff turnover rate is very high (because they are paid minimum wage). The people who worked 15-20 years in head office were let go in favour of replacing them by fresh graduates in Czech Republic.

    Advice to ManagementAdvice

    Treat your employees with respect rather than continuously trying appease city investors!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Cool tech, but high staff turnaround due to unprofessionalism

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail part-time

    Pros

    -Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons

    -Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to ManagementAdvice

    Pound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Working as knowhow customer service in store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Knowhow
    Current Employee - Knowhow

    I have been working at Dixons Retail full-time (more than 3 years)

    Pros

    A job Nice store Freindly staff

    Cons

    Poor managers, low pay, stressful job, no motivation, most of the staff want to leave

    Advice to ManagementAdvice

    Support your staff better

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Dsg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Former Employee - Category Manager in Hemel Hempstead, England (UK)

    I worked at Dixons Retail full-time (more than 5 years)

    Pros

    Dsg are a powerful company with certain categories often with over 50% market share. Former CEO was very strong implementing much needed change.

    Cons

    An environment exists in Dixon where those who have the ability to put the best spin on a situation were likely to do well. This was improving but still not enough focus on wider performance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Getting Better, but a lot of work to do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Leeds, England (UK)
    Former Employee - Supervisor in Leeds, England (UK)

    I worked at Dixons Retail full-time (more than 3 years)

    Pros

    If you are in the right store, with the right management team then it can be enjoyable. Otherwise, head office don't care too much about those on the ground.

    Cons

    Lots of mis-communication to the store staff from head office both from a sales target and merchandising point of view.

    Advice to ManagementAdvice

    Trust the staff more, rather than worry about if they are going to do something bad.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Not honest company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor in Brno (Czech Republic)
    Current Employee - Customer Advisor in Brno (Czech Republic)

    I have been working at Dixons Retail part-time (more than 3 years)

    Pros

    Good for students to get some experience, young environment, social events, decent salary for students.

    Cons

    Promised benefits never paid, promised opportunities for further development never came true, some of the branches are purely recruiting only certain nationalities

    Advice to ManagementAdvice

    Improve! It doesn't matter that you are dealing mostly with students you should act as professionals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Some good people, a lot of inefficiency and far too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Sheffield, England (UK)
    Former Employee - Manager in Sheffield, England (UK)

    I worked at Dixons Retail full-time (more than an year)

    Pros

    The people are mercurial; I worked with some of the best people I have ever met in their fields. The senior leadership team talk to the people on the front line in terms of customer experience and doing the right thing.

    Cons

    Unfortunately, far too many are average at best, and there's a lot of incompetence and lack of accountability. Despite talking a good game, with their customer plan, the focus is consistently on reducing cost base. During times of unprecedented sales demand, costs continue to be cut driving a poor customer experience and lost revenue.

    Advice to ManagementAdvice

    Consider budgets beyond single fiscal years. You lose revenue through over promised cost base cuts, which means you cut into flesh rather than trimming fat.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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