Dixons Retail

  www.dixonsretail.com
  www.dixonsretail.com

Dixons Retail Reviews

Updated October 15, 2014
Updated October 15, 2014
77 Reviews
2.9
77 Reviews
Rating Trends

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Dixons Retail Group CEO Sebastian James
Sebastian James
37 Ratings

Review Highlights

Pros
  • 10% discount on most items, and you get the odd benefit from a supplier (in 6 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)


Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 4 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Satisfactory pay, easy job but poor professional development!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    I worked at Dixons Retail part-time (more than 3 years)

    Pros

    Nice working environment!!! Pay structure is good, always bustling with people. For students they have very nice shift timings and they always acknowledge the hard work. Having worked in 2 different stores and under more than 5 different managers I can honestly say that the management depends on the store management. They always have nice number of holidays and mostly consider give the desired holidays to employees. Perks are good as they give 10% off to employees and mostly you can get items on cheaper price when they are discontinued. Always up to date with high- end technology!!! Enjoyed most of the time working there!!!!!!!!!!! Great experience as it was my first job in London after a long wait!!!!!!!!!

    Cons

    Huge challenge is sales targets. Managers keep on pushing...If you achieve your targets they push you to over- achieve it and if you don't then you will have one to one with them. Mostly managers are helpful but I have had issues related to my payment and the manager was not very helpful. Their organisational structure is designed in such a way that the lowermost employee is not able to reach the topmost boss or general manager. I had a store manager who always used to taunt me for not achieving my targets or pick up things on me- but I had no one to complain to. Moreover, they don't have proper employee development strategy. For instance, I saw some employees who were achieving their targets, were talented and had everything but were not promoted for 6 years.

    Advice to ManagementAdvice

    Upper management can improve a lot if they want tom improve their organisational structure and strengthen their employee power. Because, employees are assets and losing assets is losing value over time. They can build up systems to recognize the talented employees in each and every store, better their pay structure and improve the interaction or communication between the lower most employees (sales person) and the top most employees (general managers) so that they can feel their importance in the organisation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good people and management

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dixons Retail full-time

    Pros

    Commission was good on some products

    Cons

    Hours associated with airport work
    Team leaders were a bit power drunk

    No opinion of CEO
  3.  

    Retail/Business Advisor

    Current Employee - Business Advisor in Reading, England (UK)
    Current Employee - Business Advisor in Reading, England (UK)

    I have been working at Dixons Retail full-time (more than an year)

    Pros

    Good company,You get a lot of grooming plus offers from other industry.

    Cons

    You need to work in shifts

    Advice to ManagementAdvice

    Cool attitude of management and i am recommending it

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    An experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Expert in Glasgow, Scotland (UK)
    Former Employee - Apple Expert in Glasgow, Scotland (UK)

    I worked at Dixons Retail full-time (more than 5 years)

    Pros

    You will work with some great people and have enjoyable days at work.

    Cons

    Every good day has a bad day, some stores have prehistoric managers with similar management styles.

    Advice to ManagementAdvice

    Treat staff better and they will respect you and in turn sell the things you push them to.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Overall a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Sheffield, England (UK)
    Former Employee - Software Engineer in Sheffield, England (UK)

    I worked at Dixons Retail full-time (more than 10 years)

    Pros

    Wages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    Cons

    Low level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to ManagementAdvice

    Check numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail full-time (less than an year)

    Pros

    - Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons

    - Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to ManagementAdvice

    You are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    You get out, what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Dixons Retail full-time (more than 5 years)

    Pros

    I am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Cons

    decreasing unit numbers make career growth harder without relocation

    Advice to ManagementAdvice

    Continue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    challenging and fast moving atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    I worked at Dixons Retail part-time (more than an year)

    Pros

    every day was different, better than other reatial jobs where its very boring. great team aspect amongst staff.

    Cons

    managers can be too pushy, you're only as good as you're last sale.

    Advice to ManagementAdvice

    be more leniant

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Challenging but enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support Centre in Hemel Hempstead, England (UK)
    Current Employee - Retail Support Centre in Hemel Hempstead, England (UK)

    I have been working at Dixons Retail full-time (more than 10 years)

    Pros

    Can be an exciting and challenging place to work with constant change throughout the business to combat the competition. Benefits are fairly good with plenty of opportunity to move into different roles if you have the right aptitude. Leadership team are working hard to make it a better place to work, focussing on results of colleague engagement surveys.

    Cons

    If working in a store role, you need to be customer focussed first and foremost and able to deal with challenging targets. So if this isn't you, Dixons is not for you. Starting pay is just above minimum wage but as you progress through training, pay gets much better. In the Support Centre, it can be tricky to move between functions and work needs to be done on the available development / training.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Advisers in Sheffield, England (UK)
    Current Employee - Technical Support Advisers in Sheffield, England (UK)

    I have been working at Dixons Retail full-time (more than 10 years)

    Pros

    This is an amazing place to work, full of colleagues you can learn from. Good people, a mixture of long term service and new bodies, therefore there a good mixture of competencies and skills you could take advantage of for your own development. Recognition for achievements. Professionals working together to develop great colleagues.

    Cons

    Better benefits would make a great deal of difference.

    Recommends
    Positive Outlook
    Approves of CEO

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