Dixons Retail

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Dixons Retail Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.0 64 reviews

69% Approve of the CEO

Dixons Retail Group CEO Sebastian James

Sebastian James

(32 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas(in 5 reviews)

  • strong leadership, good people, good career opportunities(in 4 reviews)


Cons
  • Head office rather dated but that is being addressed(in 4 reviews)

  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave(in 3 reviews)

9 Employee Reviews Back to all reviews
in
    • Culture & Values
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    • No Opinion of CEO

     

    Extremely poor with no integrity!

    Knowhow/Sales/B2B (Former Employee) Yeovil, England (UK)

    ProsIf you really push your managers and willing to do training in tour own time, you may get an ok wage.

    ConsTo start, the company are certainly not out to give the best experience to the customer, they are there to take as much money and dodge as many complaints as they can. I have worked in all store roles except for management and can tell you it is the same in each role. If you're sales, you only have one goal, sell them everything! If you don't, you will get penalised. If you do, well, you will get nothing.....no incentive to to really put that effort in to each sale. (Of course, the manager can get a nice bonus from it).if you are business orientated, the same applies. If you are knowhow, Tell everyone their machine has to go away for repair (their careplan has a lot of clauses you do not realise!).

    Every company is out to make money, but should do it with dignity and integrity. Not lile a sleazy dodgy dealer from the west end.

    The management will NOT deal with a tough situation, they will always refer them to knowhow OR good ol customer service! (These guys get paid to take as little responsibility as possible)

    Advice to Senior ManagementTake some responsibility, show more respect for the colleagues who are earning your bonuses and doing the dirty work and do what's right for the customer!
    A dixons quote is 'to never leave the customer to fend for themselves'....it would be nice to see that

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    Enter at your own risk

    Anonymous Employee (Former Employee)

    ProsTo be honest, there are none. It is a shadow of the place it once was. Glad to be out before the merger goes through.

    ConsManagement structure is awful. No communication and disregard of people. Mass redundancy programme in place, and diminishing enjoyment had in working there

    Advice to Senior ManagementThe people still sitting there on fat pay, fat bonus and no accountability will be the Achilles Heel. Having quality staff leave due to incompetent managers will not help you

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Poor, Low Pay, Obscene Targets, Constant berating on lack of Whatever Happens Careplan sales.

    Sales Advisor (Current Employee) Canterbury, England (UK)

    ProsThe company does have for the most part a solid business idea, with training you can improve your positions in store too.

    ConsIf you have any sort of morals then you will clash with the management in every store you work in. You are heavily targeted on your careplan sales which in short are pretty obscene in cost. The management have no empathy for their staff concerns or needs. Breaks seem to be a luxury and you have to be prepared to leave lunch half eaten and probably not finish it either.

    Advice to Senior ManagementPay the staff more, don't bully them, don't push them into selling Careplans or services to customers who clearly don't need them and in turn you won't have your current predicament of mis selling cases and having to dedicate a call center just to deal with complaints. "First month free" was in no means meant to be offered at our company training, yet in store management completely ignores this and forces staff to sell in this way still.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't even think about it...

    Sales Colleague (Current Employee) Dublin, Dublin (Ireland)

    Pros10% discount for employees - very customer focused - good atmosphere (depending on store)

    ConsVery low salary with a lot of pressure. Poor training for such high technology. Make you feel like you don't care as employee.

    Advice to Senior ManagementForget a bit of KPIs and focus on quality of employees. Don't forget companies are made up of people.

    No, I would not recommend this company to a friend

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    Poor culture

    Anonymous Employee (Former Employee)

    ProsIt is place to get some experience and leave.

    ConsVery low salary for he job you do.

    Advice to Senior ManagementThey need to change hole system in the organisation.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Want a flourishing career in retail? Look elsewhere

    Assistant Category Manager (Former Employee)

    ProsGreat supplier base with exciting technologies in some categories
    Nice people in pockets

    ConsLow pay
    Unclear pathway for progression
    Unprofessional buying practices
    Low morale
    No social element - rarely a staff party
    Drab working environment and uninspiring location
    Very bureaucratic

    Advice to Senior ManagementChange your location, reward talent not sycophancy and look to great employers in your sector like John lewis and sainsburys as an example - otherwise you will continue to struggle to attract or keep the type of intelligent people who will keep your organisation afloat.

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    Booged down in short termism and beuracratic processes, leading to constant firefighting.

    Category Manager (Former Employee) Hemel Hempstead, England (UK)

    ProsSome nice people, and young and fun to be with workforce. Dixons can serve as a springboard to work at on the manufacturing side, which pays a lot more.

    ConsSlave wages - the staff turnover is incredible. Nobody seems very happy at all both in their role and with the culture of the company as a whole. Absolutely miles behind the competition in terms of planning and strategising in middle management. For too much heirarchy, Senior management have no idea on the amount of time it takes to get the most simple things done due to excessive beurocracy.

    Advice to Senior ManagementFancy top level cosmetic changes are not the answer to all of your prayers. Look at systems and processes to make progress happen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    don't work here

    Anonymous Employee (Current Employee)

    Prosget to see some cool tech

    Consthey work you much harder than your pay grade and are full of crap

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    No wonder the share price keeps on dropping...

    Business Sales Advisor (Current Employee) Chelmsford, England (UK)

    ProsMost of the staff are friendly and there's a fairly decent team spirit.

    ConsPoor pay, constant pressure, being forced to push products you may not believe in, management constantly fail to sort out problems, favouritism towards certain members of staff, a lack of appreciation for hard work, little support from other sections of the company, constant staff shortages, little opportunity for personal advancement, you receive next to no training unless you opt to do it in your own time, product knowledge isn't valued as highly as the ability to sell warranties

    Advice to Senior ManagementDecrease the focus on extended warranties, or at least offer term cover again alongside the PAYG model. Employ an HR team that actually sorts out staff problems rather than one that claims they will but never do. Stop trying to screw over customers in pursuit of profits.

    No, I would not recommend this company to a friend

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