Dollar Thrifty Automotive

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Dollar Thrifty Automotive Reviews

Updated September 26, 2014
Updated September 26, 2014
110 Reviews
2.6
110 Reviews
Rating Trends

Recommend to a friend
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Scott Thompson
7 Ratings

Review Highlights

Pros
  • was family oriented, friendly people, good benefits (in 4 reviews)

  • If you can meet your goals there is good money to be made, good people for co-workers (in 4 reviews)


Cons
  • The merger is causing alot more customer service issues (in 5 reviews)

  • Most recently, the Hertz merger caused job insecurity (in 3 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA

    I worked at Dollar Thrifty Automotive full-time (more than 5 years)

    Pros

    Free car and gas and insurance

    Cons

    Must cheat and lie to customers more dishonest more you earn

    Advice to ManagementAdvice

    Don't tell customers one thing and employees another. Lying and cheaters earn the most money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    not really like it. not a good company to continue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Orlando, FL
    Current Employee - Cashier in Orlando, FL

    I have been working at Dollar Thrifty Automotive part-time (less than an year)

    Pros

    flexible and will have good people around

    Cons

    not good management, too much work to do

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Poorly Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Dollar Thrifty Automotive full-time (more than 8 years)

    Pros

    As an Operations Manager, you are given a company car along with free insurance and the unlimited gas from the locations around the country. It is a great perk, but it also becomes the reason to stay as after a while you sell your car and end your own insurance and become dependent on the company car.

    Cons

    There is no work-live balance whatsoever. The company will ask you work as long as they can get you to work and make you feel like you are slacking off when you only put in 50 hours a week. The schedules change without rhyme or reason and you can end up working the Opening shift for part of the week and then end up working the PM shift the end of the week. Not so bad, every once in a while, but every week...it destroys your sleep patterns. Outside of that, the major fault is management doesn't listen to any of its lower employees. They do a very poor job of fleet management and you will run out of cars at peak times on a regular basis. You will also be short staffed all the time. As hiring is left to those above you and they have very little idea of what it takes to take the abuse our employees go through on a daily basis. As a result the turn over is extremely high on front line employees. The sales program will eliminate any other employees that would be willing to stay. The SALES program is the HORRIBLE and is the reason I tell everyone I know not to rent from DTAG...rent from Enterprise instead.

    Advice to ManagementAdvice

    At one point, we were focusing on Customers..."Customer Driven". It is a great idea and I had hoped that we would moving away from hard sales and to keep customers coming back instead. That seemed to die and as a result, customer continued to complain about sales related issues. Customer service isn't your priority and really should be. Listen to your employees...a lot of them are screaming the same thing. And they are sitting on the frontlines doing the dirty work...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Rental Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dollar Thrifty Automotive full-time (less than an year)

    Pros

    Commission allows for extra income.

    Cons

    Often left without cars or cars with issues. No support from managers.

    Advice to ManagementAdvice

    Don't hide in the office while your employees are dealing with all customer issues alone.

    Doesn't Recommend
    Negative Outlook
  6.  

    Not worth the low pay and high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Location Manager in Boston, MA
    Former Employee - Location Manager in Boston, MA

    I worked at Dollar Thrifty Automotive full-time (less than an year)

    Pros

    Managers get to take a car home every night. You also get a free rental whenever you travel.

    Cons

    High importance put on sales, often to the detriment of the customer. High stress levels due to the lack of availability of vehicles. Upper management is always watching only the bottom line when it comes to money, and does not care if it affects the customer experience or employees happiness. Also, since merging with Hertz, Dollar Thrifty tends to get ignored in favor of Hertz.

    Advice to ManagementAdvice

    Work on treating the companies fairly, Hertz should not have all of the pull to get cars, while Dollar Thrifty is left with an empty lot.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Management Sucks Major, all uneducated, jealous, no life having people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Los Angeles, CA
    Former Employee - Rental Sales Agent in Los Angeles, CA

    I worked at Dollar Thrifty Automotive full-time (more than 3 years)

    Pros

    If you cheated well enough you could a big check

    Cons

    Mangement sucked, making up lies on employees to fit their version of the story

    Advice to ManagementAdvice

    You all suck

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Since the Hertz Buyout It Has Been All Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Dollar Thrifty Automotive full-time (more than 8 years)

    Pros

    Company car and gas for management

    Cons

    Low pay and since the buyout they have slashed staffing so now managment averages 70 hours a week with the same pay. No room for advancement they seem to only promote the Hertz employees.

    Advice to ManagementAdvice

    Listen to your staff on the front lines. Trying to pad the stockholders pockets will backfire on you in the long run when customers go elsewhere.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Dollar Thrifty had a lot of wonderful, intelligent caring people. Some are still hanging on there -- by their fingertips

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK

    I worked at Dollar Thrifty Automotive full-time (more than 10 years)

    Pros

    If you're lucky and are offered a position in the new Florida office -- if you're able to relocate -- Dollar Thrifty can be rewarding. There WERE good people there.

    Cons

    HERTZ swallowed up Dollar Thrifty and spit out the really good things about working there. Actually, I guess that honor goes to Dollar Thrifty's former CEO and Board of Directors. I've never seen so many Gordon Geckos.

    Advice to ManagementAdvice

    Hertz - There's a very good reason Dollar Thrifty was the ONLY car rental company making a profit the last two years -- the people. We worked incredibly hard under depressing and unrewarding (ultimately) circumstances all to line the pockets of a few shareholders. Shame on them -- and shame on you.

    Doesn't Recommend
    Negative Outlook
  10.  

    Lack of Consideration for Human Capital

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA in Ontario, CA
    Current Employee - RSA in Ontario, CA

    I have been working at Dollar Thrifty Automotive full-time (more than an year)

    Pros

    Great pay as long as you meet quota

    Cons

    Core; understaffed; denied breaks; no cars most of the time; don't receive credit for customers who do no take optional products

    Advice to ManagementAdvice

    Hire more people; get rid of core; need breaks; should pay for employee insurance benefits and not cut pay if employee wants medical benefits

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    The reason why most people avoid retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent in East Elmhurst, NY
    Current Employee - Rental Sales Agent in East Elmhurst, NY

    I have been working at Dollar Thrifty Automotive full-time (more than an year)

    Pros

    Working for DTAG provided employees with the inner workings of the car rental industry, included but not limited to classifications, airport three digit codes, insurance practices as they varied by state. It was also a union environment

    Cons

    The company provides minimal training. The sales targets are not reflective of foot/air traffic and Management does not support employees well. In the market I worked in, communication between upper management, corporate and management on the retail level was not consist ant and as policy changed the information was not readily explained to staff. The amount of sales that one needed to generate in order to bring in a consistent salary required positioning on one shift and at times working more than 40hrs a week

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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