Dunelm Reviews

Updated April 9, 2015
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Dunelm Chief Executive Nick Wharton
Nick Wharton
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6 Employee Reviews

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  1. interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Assistant in Bury Saint Edmunds, England (UK)
    Former Contractor - Customer Assistant in Bury Saint Edmunds, England (UK)

    I worked at Dunelm as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    New challenages, customer relations money

    Cons

    Some co-workers, unsocialible hours, disrespectful

    Advice to Management

    Treat people with more respect

  2. "Live to work" should be Dunelms motto....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)

    I have been working at Dunelm part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues and staff discount

    Cons

    Constant sale periods, repetitive mind numbing jobs, too much pointless paperwork.
    I could write a novel about working at Dunelm, they constantly bring in new initiatives that last all of six months, and then someone stuck in an office somewhere who has never actually worked on the shopfloor has another brightspark idea and the actual workers are left to get on with it, till their next lightbulb moment happens.
    Staff morale has been quite low for a while, last year alone we had about ten members of staff leave, a few of which just walked out never to return. What does that tell you about working for Dunelm, I wonder?
    If you are looking for a part time job that you can leave behind at home time, don't apply for a job here. At their many sale times you are expected to be there at all hours of the day and night for sale set up, and they don't ask, they just rota you in whether you want extra hours or not. God forbid that you have a life or responsibilities outside work, forget it. Pay rate is only just above NMW too, nowhere near as good as Tesco or similar. Their tills are ancient too.

    Advice to Management

    Better communication with your staff, ask, don't assume.

  3. Nice to work with general staff, but needs new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salisbury, England (UK)
    Former Employee - Anonymous Employee in Salisbury, England (UK)

    I worked at Dunelm part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice customers, nice employees who aren't managers.

    Cons

    Management are useless, asked for opportunities but wasn't listened to, they don't care about their employees. Not enough hours.

    Advice to Management

    Care about your employees. Sort out the rotas. Either get more staff or give current employees more hours. Tell us when things are changing in advance.

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  5. Helpful (1)

    Not very well Organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Cheltenham, England (UK)
    Current Employee - Sales Assistant in Cheltenham, England (UK)

    I have been working at Dunelm part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Discount, good team of Colleagues, can be quite flexible in terms of working hours

    Cons

    No contracts given, rota only available less than a week in advance, policies not adhered to, rota'd in without being consulted

    Advice to Management

    improve holiday processes, provide copies of staff contracts or at least show them what is in their supposed contract, provide collegue handbook. Work rotas further in advance, policies need improving and adhering to

  6. Helpful (1)

    upper management make stupid decisions for shop floor, we run around like headless chickens

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Truro, England (UK)
    Former Employee - Team Leader in Truro, England (UK)

    I worked at Dunelm full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    discount, great people to work with

    Cons

    Rota only available 7 days (maximum) in advance
    poor pay
    no additional pay for working nights
    upper management have no idea how the shop floor is run - at all

    Advice to Management

    You need to have rotas available at least a month in advance so that people are able to plan things in their own life, the rotas should be negotiable to a certain extent - people will try and be flexible if you are
    Upper management decisions are not thought through ie how can you keep the shelves stocked if we are not allowed in the stock room during the day

  7. Helpful (2)

    Not the best work experience

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunelm

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most staff were quite pleasant to work with.
    On-site senior staff did do a good amount of work and weren't simply sitting down in the background somewhere.

    Cons

    * low wage compared to similar positions
    * boring place to work
    *staff discount is very low compared to other large chain stores in the UK.
    * consistenly having to leave 15-20mins after the shift was offically over
    * a 5 days of training at a hotel that lated about 4 hours each day. not much was learnt here and it seems more like a time to hand out printed documents and phamlets about some key products that would be sold. this could have been achieved in 1 day. meanwhile, real on-site training before the launch of the new store wasn't given as much importance.
    * high staff turn over
    *bringing in managers from others stores to help for a short period of time. as these people were only onsite for a few days, they were often quite impersonal and this caused a needlessly uncomfortable working environment.
    * senior managment were not that great at boasting morale

    Advice to Management

    * My finishing time was 6pm. However, I was often told to do extra tasks that would take 15-20mins more and would inevitably wind up leaving later. I was not asked if I could do over-time - I was commanded to do so and it was presumed I could do this. I believe it is more courteous and fair to ask if an employee is willing to work overtime. It feels much more like an unpleasant confrontation when you declined overtime than when you state you are not going to do X task what you were requested because you need to head home.

    * Senior management didn’t seem to hand out praise evenly. It appeared popular members of staff who enjoyed a closer relationship with seniors than other employees had their achievements publically praised the most. Meanwhile, I noted workers who consistently provided good service, were friendly with other staff, showed up to work on time and often went above and beyond their roles did not really get the praised as should have been. Overall, praising staff members wasn’t done often though. I believe a staff of the week scheme where both senior and non-senior staff could vote from select nominees or something of the kind would have been a fair and very beneficial system. In a job where:

    1) you do not work on commission

    2) do not have any creative input

    3) there are no performance-based bonuses

    4) you are essentially not making that much money but making those in higher managerial positions and executive positions quite a bit richer through your hard work at selling a customer an item and/or providing a friendly service to partially ensure their return...

    praising customers and providing incentives is even more essential. Not many non-senior employees are very motivated by the sheer fact that products need to sell to do their job to a consistently high level every single day (or the majority of days that they work). When you go into a shop and the assistants are gathered in a group talked and ignoring customers or not being attentive etc, it is not beyond the realms of the reality to believe that they are also somewhat disillusioned with the fact they are in job that doesn’t offer much satisfaction yet due to lack of incentives/recognition or higher wage they are not compensated for this.

    * The searching of bags and coats/jackets after the end of work to check for stolen property. Whilst I was not completely opposed to this as I didn't have anything to hide, I did consider it unfair that those in senior/managerial positions were not searched along with us. It sent out a message that those not in senior roles could be viewed as potential suspects/thieves but management were seemingly presumed above stealing. Everyone should have been checked or no one at all.

    * When I worked there was really high staff turnover rate. I believe that could partly be down to expecting workers to deliver a high standard of customer care and output yet work for a salary that's not entirely competitive. After a short time, it can get difficult to stay in a job that is quite physical, requires you to be on your feet all day and treat customers very well when you aren’t being compensated for it that well. I’m also sure the three previous points mentioned contributed to feelings of low-morale amongst those who walked too.

Dunelm Photos

Dunelm Mill and fenced-off Worcester Cross, Kidderminster (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Truro : Dunelm Mill, Kidderminster (Photo thanks to Geograph user Lewis Clarke, Some Rights Reserved)
Dunelm Loading Bay (Photo thanks to Geograph user Gordon Griffiths, Some Rights Reserved)

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