Dunelm Reviews

Updated May 24, 2014
Updated May 24, 2014
21 Reviews
2.7
21 Reviews
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Dunelm Chief Executive Nick Wharton
Nick Wharton
11 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Stressful but rewarding (mostly)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Burton, East Midlands, England (UK)
    Current Employee - Assistant Manager in Burton, East Midlands, England (UK)

    I have been working at Dunelm full-time (more than an year)

    Pros

    Career progression
    Management Style
    Ability to manage your own team without interfering

    Cons

    Short staffed always
    having to constantly save money
    volume of work
    unsocial hours

    Advice to ManagementAdvice

    Invest more in attracting the right candidates to the mangerial roles instead of getting the people who are cheapest because they always leave.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    overall not a bad company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Assistant in Stafford, England (UK)
    Current Employee - Shop Assistant in Stafford, England (UK)

    I have been working at Dunelm part-time (more than an year)

    Pros

    in my store we have a great management team, and we are all friendly. the 15% staff discount is nice too

    Cons

    not everyone gets the amount of hours per week they need, feel a bit stretched staff wise

    Advice to ManagementAdvice

    hire more staff. more staff = happier customers which means more profits for you

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Are you a favourite?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm part-time (more than 3 years)

    Pros

    they really do try and fit your shifts around your life, as a student my timetable changes every few months and i occasionally get random lectures on my days off and they do understand and swap my days in without hassle.

    Cons

    the managers have favourites, if they dont like you, you get the worst/least amount of hours in a shift, you get the crappy jobs and if you accidentally do something wrong- even something minor they make a massive deal out of it and really talk down to you like you're an idiot.

    Advice to ManagementAdvice

    treat everybody equal, even if you dont personally like them but they are a good worker, dont talk to them like theyre an idiot if they do something wrong by accident.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Friendly and co-operative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Manchester, England (UK)
    Current Employee - Customer Service in Manchester, England (UK)

    I have been working at Dunelm part-time (less than an year)

    Pros

    Really good pay for my age compared to my friends with other jobs, very calm environment - not too busy and you don't have to rush in what you're doing, all staff are friendly and very helpful, always make time for you if you're stuck. Very flexible on shifts. Can have a break when it suits you.

    Cons

    You don't get any structured training - you have to pick it up as you go along which leads to a lot of mistakes and then feeling as if you've done wrong when you didn't even know in the first place. If you want a manager to sort something out for you, you have to remind and mither them a lot to get it sorted.

    Advice to ManagementAdvice

    Make proper training booklets and fully trained people to train people on tills which follow exact structures so that it minimises mistakes. Maybe a handbook for new employees that they can read through before they start at Dunelm and can have it with them while they're working. Days when it's one-on-one training, especially people on tills, so they they know the exact process to follow as mistakes can be made very easily.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Friendly Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Nuneaton, England (UK)
    Former Employee - Anonymous Employee in Nuneaton, England (UK)

    I worked at Dunelm

    Pros

    Staff are all friendly towards each other, training was very good and got the chance to move and experience many departments.

    Cons

    Being retail, the hours we unsociable but that is nothing on Dunelm that is just retail in general and you know that when you take the job

    Recommends
    No opinion of CEO

Dunelm Photos

Dunelm Mill and fenced-off Worcester Cross, Kidderminster (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Truro : Dunelm Mill, Kidderminster (Photo thanks to Geograph user Lewis Clarke, Some Rights Reserved)
Dunelm Loading Bay (Photo thanks to Geograph user Gordon Griffiths, Some Rights Reserved)

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