Dunelm Reviews

Updated June 4, 2014
Updated June 4, 2014
21 Reviews
2.7
21 Reviews
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Dunelm Chief Executive Nick Wharton
Nick Wharton
11 Ratings

11 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Poor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Staff  in  Manchester, England (UK)
    Current Employee - Floor Staff in Manchester, England (UK)

    I have been working at Dunelm part-time for more than 3 years

    Pros

    Unfortunately the main "Pro" that i can think of is that the work is easy and there is little pressure from the management to get more out of you and your employees. The hourly rate is very good for a store of this type and the ease of day to day life there. Also, as it is a reputable company it does look very good on someones C.V. which allows moving on easily.

    Cons

    No prospect of promotion, almost always hire from outside the company instead of promotion.
    The training is minimal, i personally have been there for 4 years, and have never been trained in ANYTHING other than how to use the tills. For example, checking stock, putting stock out etc.
    Staff brought in do not seem to know anything about the products that they are selling on their departments.
    Little job rotation, which leads to very low motivation to do my job well as i have nothing to work/strive for, as i will still be stood behind a till.
    Management are very rude, clear divide between the treatment on part-time staff to full-time staff. Management are also the first to complain when it comes to helping you with a customer or facing a customer at all, for example ignoring a ringing phone, sorting out a complaint. This puts less well trained individuals in CS in a bad spot when facing a customer.
    Takes months to sort out holiday bookings, and when asked i am faced with complaints about asking for time off, of which i am entitled. No real benefits from working for the store at all.
    Bad atmosphere while working, everyone seems to grind on each other.

    Advice to ManagementAdvice

    Sort yourselves out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    over pressured, unfair treatment and management are bullies, even to other managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Torquay, England (UK)
    Current Employee - Anonymous Employee in Torquay, England (UK)

    I have been working at Dunelm as a contractor for more than 3 years

    Pros

    Great colleagues and staff discount. Work is always busy and generally stays busy or at least a steady pace throughout the store.

    Cons

    You have to do 3 times your amount of work due to lack of staff or incompetent staff, for deadlines which are completely unrealistic. Bullies for management that don't follow appropriate measures and if you report higher there is no anonymity as you are exposed to those you are reporting.

    Advice to ManagementAdvice

    Hire better staff for your so called management team, so the rest of your stores function better. Our store always runs better when the sore manager isn't there. He is a bully and always applies far too much pressure creating a bad atmosphere. More staff, instaed of trying to make money by over stretching staff. give us more staff to help and the loads will be easier and more manageable clearing warehouses form stock. Several people from my store alone have had stress disorder meaning they are off for months at a time because of the current management. Ignoring problems wont solve any issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not very well Organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Cheltenham, England (UK)
    Current Employee - Sales Assistant in Cheltenham, England (UK)

    I have been working at Dunelm part-time for less than a year

    Pros

    Discount, good team of Colleagues, can be quite flexible in terms of working hours

    Cons

    No contracts given, rota only available less than a week in advance, policies not adhered to, rota'd in without being consulted

    Advice to ManagementAdvice

    improve holiday processes, provide copies of staff contracts or at least show them what is in their supposed contract, provide collegue handbook. Work rotas further in advance, policies need improving and adhering to

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    There ok i guess....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Huntingdon, England (UK)
    Current Employee - Sales Assistant in Huntingdon, England (UK)

    I have been working at Dunelm part-time for more than 3 years

    Pros

    They're very good with my hours, as i currently work 2 jobs, they were kind enough to fit me in around my other job.

    Cons

    There is never enough people to cover busy weekend shifts, the tills are about 20 years old and need updating, the store isn't air conditioned properly. Very limited hours available, you tend to have to be either 'friends' with the managers or beg to get any sort of extra hours.

    Advice to ManagementAdvice

    Learn to manage your shops better, employ more staff

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    You need to listen to the staff more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Birmingham, England (UK)
    Current Employee - Sales Assistant in Birmingham, England (UK)

    I have been working at Dunelm full-time for more than 3 years

    Pros

    Staff discount is good and most staff all work well together.

    Cons

    HR consistently ignore serious issues with management. If you're not a favourite, you're done for. Staff stretched too far and never listened too.

    Advice to ManagementAdvice

    Listen to your in store staff more, we know what we are doing and can help, we deal with customers ALL DAY.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great stores, great products but not enough staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant  in  Inverness, Scotland (UK)
    Current Employee - Customer Service Assistant in Inverness, Scotland (UK)

    I have been working at Dunelm full-time for more than a year

    Pros

    Good training program, a high level of customer service is encouraged, as are in store charity events which can help bring teamwork and fun to the work place.

    Cons

    Not always well managed. When a complaint is made about staff or management it is rarely dealt with, or in fact, taken seriously. There is never enough staff. The training program is not used enough and there's not enough opportunity for promotion.

    Advice to ManagementAdvice

    More training for managers on how to deal with staff complaints and how to chose good team leaders.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    overall not a bad company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Assistant  in  Stafford, England (UK)
    Current Employee - Shop Assistant in Stafford, England (UK)

    I have been working at Dunelm part-time for more than a year

    Pros

    in my store we have a great management team, and we are all friendly. the 15% staff discount is nice too

    Cons

    not everyone gets the amount of hours per week they need, feel a bit stretched staff wise

    Advice to ManagementAdvice

    hire more staff. more staff = happier customers which means more profits for you

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Stressful but rewarding (mostly)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Burton, East Midlands, England (UK)
    Current Employee - Assistant Manager in Burton, East Midlands, England (UK)

    I have been working at Dunelm full-time for more than a year

    Pros

    Career progression
    Management Style
    Ability to manage your own team without interfering

    Cons

    Short staffed always
    having to constantly save money
    volume of work
    unsocial hours

    Advice to ManagementAdvice

    Invest more in attracting the right candidates to the mangerial roles instead of getting the people who are cheapest because they always leave.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Friendly and co-operative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Manchester, England (UK)
    Current Employee - Customer Service in Manchester, England (UK)

    I have been working at Dunelm part-time for less than a year

    Pros

    Really good pay for my age compared to my friends with other jobs, very calm environment - not too busy and you don't have to rush in what you're doing, all staff are friendly and very helpful, always make time for you if you're stuck. Very flexible on shifts. Can have a break when it suits you.

    Cons

    You don't get any structured training - you have to pick it up as you go along which leads to a lot of mistakes and then feeling as if you've done wrong when you didn't even know in the first place. If you want a manager to sort something out for you, you have to remind and mither them a lot to get it sorted.

    Advice to ManagementAdvice

    Make proper training booklets and fully trained people to train people on tills which follow exact structures so that it minimises mistakes. Maybe a handbook for new employees that they can read through before they start at Dunelm and can have it with them while they're working. Days when it's one-on-one training, especially people on tills, so they they know the exact process to follow as mistakes can be made very easily.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Are you a favourite?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm part-time for more than 3 years

    Pros

    they really do try and fit your shifts around your life, as a student my timetable changes every few months and i occasionally get random lectures on my days off and they do understand and swap my days in without hassle.

    Cons

    the managers have favourites, if they dont like you, you get the worst/least amount of hours in a shift, you get the crappy jobs and if you accidentally do something wrong- even something minor they make a massive deal out of it and really talk down to you like you're an idiot.

    Advice to ManagementAdvice

    treat everybody equal, even if you dont personally like them but they are a good worker, dont talk to them like theyre an idiot if they do something wrong by accident.

    Recommends
    Positive Outlook

Dunelm Photos

Dunelm Mill and fenced-off Worcester Cross, Kidderminster (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Truro : Dunelm Mill, Kidderminster (Photo thanks to Geograph user Lewis Clarke, Some Rights Reserved)
Dunelm Loading Bay (Photo thanks to Geograph user Gordon Griffiths, Some Rights Reserved)

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