Dunkin' Brands Reviews

Updated July 20, 2015
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
6 Ratings

Pros
  • Great place for work/life balance (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)

Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Lip service only to the work/life balance (in 4 reviews)

More Pros and Cons

23 Employee Reviews

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  1. Helpful (2)

    Good talent, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin' Brands full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The brands attract top talent, and the brands will look great on your resume.

    Cons

    Zero work/life balance, lay offs/restructurings are frequent, management goes unchecked for bad/abusive behavior, organizational focus is on franchisees, not employees so employee engagement is poor.

    Advice to Management

    Don't forget your employees matter too.


  2. Decent short-term first job but no respect was given to loyal employees after 6 months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Fairport, NY
    Former Employee - Crew Member in Fairport, NY

    I worked at Dunkin' Brands part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent first job. The morning rush can be insane, but evenings aren't too bad. You can have free drinks while you work, and if you close, you can take home some leftover donuts that would otherwise end up in the trash. You get to meet some nice customers that come in every day.

    Cons

    When I got hired, the manager said "If they start taking your hours to train someone, start looking for a new job." Sure enough, the place had rapid turnover, but not due to the employees. All of a sudden, with no warning or reason given, I show up to work (they couldn't even give me the benefit of a phone call BEFORE I arrived for my shift) and tell me I can go home. I talk to the manager the next week to ask why my hours were being taken away. Turns out, the general manager essentially fires everyone by reducing their hours to zero after 6 months so she doesn't have to give anyone a raise above minimum wage. No notice, no courtesy, no explanation, nothing. Worst of all, they let me go, along with the two other people who had also been there 6 months with me, after summer had already started and many other jobs had already been filled for the summer. Can't recommend working for a company that has no scruples and throws out any professional courtesy just to save a few pennies. Hell, all of us even said we weren't even expecting a raise and would have kept working for the minimum wage. Very disappointed in the company and I regret that I worked as hard as I did for them to receive such little respect in return.

    Advice to Management

    Have a little more decency and respect for the people you hire.


  3. Walk job, terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None at all. I hate them all nobody like you I'm only continued because I have to make twenty words minimum we'll then there you are

    Cons

    God damn it this place smelled of poop and pee the roaches would always get into the donuts

    Advice to Management

    Please close down this gosh dang store it is freaking terrible brand help and go kill a duck


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Worst fast food restaurant.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Gainesville, FL
    Current Employee - Crew Member in Gainesville, FL

    I have been working at Dunkin' Brands part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are some pretty great managers out there.

    Cons

    They're few and far in between. Employees that care about their job are even less. The pay is abysmal.

    Advice to Management

    Don't hire just anyone.


  6. Has it's moments but overall poor.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Atlanta, GA
    Current Employee - Crew Member in Atlanta, GA

    I have been working at Dunkin' Brands

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun Co workers, laid back at times

    Cons

    Rude customers, long shifts alone

    Advice to Management

    Management is utterly horrible


  7. Helpful (1)

    Poor Management Training, Low wage, slave work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Ayer, MA
    Former Employee - Crew Member in Ayer, MA

    I worked at Dunkin' Brands part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to obtain job, flexible schedule

    Cons

    Management has very poor training and are mostly incompetent young adults with no or little education, poor communication skills amongst employees, little accountability to management, low wages, employees are not valued and treat employees as dispensable

    Advice to Management

    start hiring better educated managers and provide further educational training outside of the Dunkin' University, pay employees better in order to afford more professional management styles


  8. Standard job for high-school students; otherwise unpleasant experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Close to home and no training needed; flexible hours if you can get a replacement;

    Cons

    Toxic culture and numbingly boring work; management would waste hours gossiping and making demands.


  9. It was awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The first boss that I had there was awesome. He had been my boss in high school and gave me a job when I needed it years later. He was awesome.

    Cons

    If you have to work mornings, you will spend your mornings serving stupid people who will talk about what an idiot you are when they turn around. You will never get a raise, but they will make you a manager so that they can call you in whenever they want and you have to clean the bathroom when someone destroys it.

    Advice to Management

    Good for you.


  10. Stale donuts, Stale Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    benefits are great and employees get out early on fridays

    Cons

    horrible communication across departments, very low pay, and no opportunity for advancement

    Advice to Management

    look more closely to what your competitors are doing, donuts are a dying product and people are trying to live longer and eat less junk


  11. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Dunkin' Brands full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Crew was the only good thing at Dunkin

    Cons

    Owners use and abuse the management

    Advice to Management

    Give management benefits



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