Dunkin' Brands

  www.dunkinbrands.com
  www.dunkinbrands.com

Dunkin' Brands Reviews

Updated October 12, 2014
Updated October 12, 2014
120 Reviews
3.1
120 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin' Brands CEO Nigel Travis
Nigel Travis
53 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 4 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Like Sour Patch Kids only backwards, first they are sweet then they are bitter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time

    Pros

    The freedom to run your store as if it were yours.
    Great benefits

    Cons

    Work EVERY Sat and Mon
    No relationship with upper management
    Constant email communication
    Harassment from upper management

    Advice to ManagementAdvice

    Get younger more vibrant multi unit managers. People that aren't afraid to try new 2014 techniques not people that are sticking to the same strategies from when they graduated college in the 60's. Also make new employees aware that management with your company is merely temporary. In due time once sales are UNBELIEVEABLE we will sale the store to a franchise and not care about anything you have done for the company

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Don't trust senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Canton, MA
    Current Employee - Marketing in Canton, MA

    I have been working at Dunkin' Brands full-time (more than 8 years)

    Pros

    Great brand from the outside, nice offices, dedicated employees, average to below average comp, Fri afternoons off

    Cons

    Senior Management is all about taking care of themselves and their inner circle first and foremost; lots of sucking up within the circle; CEO is likable but blind to actual management style of department heads because they are superb at managing up to him while being !@# managers of their departments...severe over work

    Advice to ManagementAdvice

    Reorganizing isn't always the answer..stop the layoffs of unsuspecting high performers for no good reason....people who are very very good at what they do and who have worked smart and hard with the resources available do not deserve to be let go. Often their replacements do not prove to be the answer to bring in more, more and more...and you've wasted time and investment and damaged the morale of employees left behind......the idea that a shake up is the best thing to do for the business needs thoughtful and very smart consideration. This seems to be senior management's default tactic. Also, realize that managing by intimidation is wrong, unproductive and unfair. Do you really want that to be your legacy.....it is the reputation of senior management now and by extension the brand. Heartless and not very wise. Promote from within....take a look at employees who are not only those who are "liked" by you and extroverted enough to play the game.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Marketing Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Dunkin' Brands full-time (more than 5 years)

    Pros

    Friday is a 5 hour work day.

    Cons

    The pay structure is not balanced for the performance. Company goals and objectives are unobtainable.

    Advice to ManagementAdvice

    None to minimal although they try to tell you there is plenty.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    no breaks given and no first aid in store, was a franchised store though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Arlington Heights, IL
    Former Employee - Team Member in Arlington Heights, IL

    I worked at Dunkin' Brands part-time (less than an year)

    Pros

    if you enjoy small teams to work with, this enviroment is for you.

    Cons

    little accountability with regards to how their franchises are run

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    If you love politics......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Canton, MA
    Current Employee - Marketing Manager in Canton, MA

    I have been working at Dunkin' Brands full-time (more than 3 years)

    Pros

    Great working environment for those who excel at form over substance. If you "do" instead of "think and embrace the "hurd" mentality your career will be long and fulfilling.

    Cons

    Out of the box thinking and leadership that challenges the status quo are frowned upon.

    Advice to ManagementAdvice

    Wake up, read your annual employee surveys and impliment the recommendatins instead of ignoring them when they don't fit your narrative.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Too focused as a public company now on forecasting and unreasonable results to satisfy Wall St.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Dunkin' Brands full-time (more than an year)

    Pros

    Great learning curve. Best in class demographic, analytic, predictive and real estae systems.

    Cons

    Too focused on forecasting and acheiving unreasonable growth results to satisfy Wall Street and not enough support and focus on the people in the field .... where the rubber actually meets the road. Lip service only to the work/life balance.

    Advice to ManagementAdvice

    Management needs to be clearer in the goals/direction provided to the field employees and be much more focused (not just give lip service) to the work/life balance. Also, support/guidance for the Field managers and Directors needs to be improved dramatically.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Complete waste of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Porter in Henrietta, NY
    Former Employee - Porter in Henrietta, NY

    I worked at Dunkin' Brands part-time (less than an year)

    Pros

    No experience required. Flexible Scheduling

    Cons

    Rude customers, inept management, boring, low pay, physically demanding. Constantly was asked to work through meals and breaks. Manager expected me to come in and start work early, but not clock in until the time on the schedule.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Terrible, went in for 1 day of training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands

    Pros

    free food while working. pretty laid back during the day.

    Cons

    manager was lazy. shift leader was disorganized

  10.  

    First job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands full-time (more than an year)

    Pros

    Easy Job
    They hired me with no previous work experience

    Cons

    Crazy schedules. I worked for a couple hours 6 days a week. I often opened the store in the morning, worked a few hours, went home, and then had to come back to close the store.

    Doesn't Recommend
    No opinion of CEO
  11.  

    years ago was great , my last experience was more of a mirage of what i was to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Baker/Finisher/Drive Thru in Ansonia, CT
    Current Employee - Baker/Finisher/Drive Thru in Ansonia, CT

    I have been working at Dunkin' Brands full-time (more than 3 years)

    Pros

    IN todays economy good for extra bucks .. if u r a baker or mamager yes def good

    Cons

    everybodys a boss ,and u do 3 peoples job for min wage..

    Advice to ManagementAdvice

    ct employers deserve tips if customers wanna give !!!! and pay your employees livable wages .. and shift leaders are not your boss stop making them feel like they r owner of the place.. encourage your employees with other things .. feels like sa fsactory job..

    Recommends
    Neutral Outlook

Dunkin' Brands Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

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